Royal Caribbean Cruises Reviews | Glassdoor

Royal Caribbean Cruises Reviews

Updated December 11, 2017
548 reviews

Filter

Filter

Full-timePart-time

548 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "They need to appreciate the crew a bit more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Officer in Miami, FL
    Current Employee - Guest Services Officer in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Royal Caribbean Cruises full-time (More than a year)

    Pros

    Travel for free (If lucky to get assigned to a ship which is not on the same itinerary all year)
    Good way to save money and multicultural environment. You get to meet incredible people

    Cons

    You work from 10 to 14 hours daily. No time to have a social life outside work. Even if not working your bosses will call you for meetings, trainings, etc.

    Advice to Management

    At least if you want to have people working in that condition raise the salaries. Is unacceptable


  2. "cruise director staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    nice teamwork and supportive supervisors

    Cons

    be far away from home during contract

  3. "Good company that is high on diversity and inclusion."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Cruising benefits are good. Great health benefit as well the opportunity to own dock within the company at s discounted rate.

    Cons

    Chance for advancement is difficult. Opportunities are far and between an be not many people look at the cuisine service department as a department rich in talent.


  4. "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flyer Distribtion in Philadelphia, PA
    Current Employee - Flyer Distribtion in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Caribbean Cruises full-time (Less than a year)

    Pros

    good pay and flexible schedule.

    Cons

    more hours and more flyers.


  5. "Server"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Travel to different places

    Cons

    Its like being in high school


  6. "Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Royal Caribbean Cruises part-time

    Pros

    I had the change to meet some very nice people!

    Cons

    It had a very typical corporate environment!


  7. "Not the same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Vacation Planner in Miramar, FL
    Current Employee - Certified Vacation Planner in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Royal Caribbean Cruises full-time (More than 5 years)

    Pros

    Flexible personal and vacation time, cruise benefits, great company.

    Cons

    Micro Management, not a team environment anymore, you are treated like a number rather than a valued employee, sales coaches are useless, no real 401K, health benefits aren't the greatest, not a great department for growth in the company, and department has no real structure.

    Advice to Management

    If you aren't paying attention to what your employees are saying, there is never going to be improvement and you will continue losing valued employees to other companies or competitors. It may be easy to replace an empty desk, but you will have a hard time replacing employees that fight every inch to play their role and excel at their position. Everything seems to get pushed under the rug here, even sales coaches seem to have no say towards upper management and it's obvious. "Unfortunately, that's the way it is" seems to be the reply to any concern an employee has.

  8. "Not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Miami, FL
    Former Employee - Manager in Miami, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Royal Caribbean Cruises full-time (More than a year)

    Pros

    Ownership, Smart Colleagues, Clear focus on driving revenue

    Cons

    Inefficient communication and processes, technology was third rate and non-essential information systems were poorly architected/maintained, Extremely political > if you weren't part of the "in" crowd, you were out or not given opportunities to advance. Work must always come first. Little incentive to work together and build lasting improvements.

    Advice to Management

    Resource appropriately, Value employees and invest in their development.


  9. Helpful (1)

    "Senior Assistant Beverage Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Assistant Beverage Manager in Miami, FL
    Former Employee - Senior Assistant Beverage Manager in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    See the world. Make friends from all over the world. Management perks. Single cabin. Epic crew parties. A challenging position that allows you to be creative and improve your management skills. Plenty of room for advancement. This can be some of the most rewarding work of your life but you have to make it that way. You have to earn your place on the ship with your fellow crew. New hires in any position on the ship are not given trust nor respect, they must earn it. And that takes time.

    Cons

    You work 10 hours minimum every single day of your contract (contract starts at 4 months for this position but you can be extended). Expect to work 12-16 hours on the first and last day of the cruise. The job can be extremely stressful. It's very easy to get fired from this job. Constantly under pressure to achieve revenue, guest satisfaction ratings, and ship sanitation standards. New hires are not always treated kindly. There can be a lot of anti-American sentiment from your fellow crew members that you have to deal with on a constant basis.

    Advice to Management

    Be more fair and realistic with some of the revenue targets. The plans and systems from shoreside need to be planned and implemented much more carefully. The pay is way too low to work 80+ hour weeks and drive an operation that makes millions of dollars in revenue per month.


  10. "Call Center - Good Pay but Bad Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consumer Outreach in Springfield, OR
    Former Employee - Consumer Outreach in Springfield, OR
    Doesn't Recommend
    Positive Outlook

    I worked at Royal Caribbean Cruises full-time (More than 3 years)

    Pros

    Great people to work with and a good product to back the employee up.

    Cons

    Leadership and HR are not flexible. Felt like they only go as far as they are required to for the employee, by law.

    Advice to Management

    Listen more to what your employees want. There's a balance to everything and employees can't run run the show, but ruling with an iron fist is less productive than you think.


Showing 548 of 723 reviews
Reset Filters