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Royal Credit Union Reviews
Updated Apr 18, 2023
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Found 51 of over 56 reviews
83% Recommend to a Friend
92% Approve of CEO
Found 51 of over 56 reviews
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Recommend to a Friend
Approve of CEO
Brandon Riechers
20 Ratings
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Top Review Highlights by Sentiment
Pros
- "Comprehensive training program, supervisors care about employees, everyone is very nice and genuinely cares." (in 3 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Royal Credit Union and is not affected by filters.
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- Current Employee★★★★★
Pros
Very much a value driven company
Cons
It's primarily a Midwest company so there are limited locations for some positions.
- Former Employee, less than 1 year★★★★★
Wonderful!
Mar 27, 2023 - Member Service Representative in Eau Claire, WIRecommendCEO ApprovalBusiness OutlookPros
Supportive Management, full training, open door policy, growth opportunities
Cons
Members can be a little tough on you
Hello, this is Kari Campbell-VanVleet, Director of Member Service. Thank you for taking the time to provide this valuable feedback! Our Team’s culture, along with the growth and development of our Team Members is something we have worked very hard to cultivate. We are thrilled to know that you had a positive experience while working with us. Thank you for being a part of our team, and best wishes on your future endeavors!
- Former Employee, more than 3 years★★★★★
Pros
-Great Procedures -Fun co workers
Cons
-District Manager -Pay -Training -Upper Management
Continue readingRoyal Credit Union Response
Recruiting
Hello, this is Kari Campbell-VanVleet, Director of Member Service. Thank you taking the time to share your honest feedback. Providing this information is certainly a gift and I appreciate your insights. I would enjoy hearing your perspective further if you are willing, please reach out if so! Thank you again and I wish you continued success on your future endeavors!
- Current Employee, less than 1 year★★★★★
Values driven organization
Nov 29, 2022 - Business Banking Officer in Minneapolis, MNRecommendCEO ApprovalBusiness OutlookPros
Values driven organization Local caring leadership Empowers employees to make decisions Generous compensation
Cons
I really wish that the organization offered better parental leave. This would make them much more attractive to prospects l.
Continue reading - Current Employee, more than 8 years★★★★★
Pros
Amazing culture, great people and open to ideas and solutions
Cons
Benefits could be better for family plans
Royal Credit Union Response
Organizational Talent Services Manager
Hi, this is Nicole Wilson, VP of Organizational Talent Services, thank you for your review and I’m happy to hear that our culture resonates with you! We do review options annually for our benefit plans to stay competitive in the market. If you have specific feedback you’d like to share, please reach out to me and I’d be happy to discuss further.
- Former Employee, more than 3 years★★★★★
Pros
Great communication within the entire company. They pick great leaders - my boss was the best and was extremely caring. I loved the team I was with because we all worked well together!
Cons
They don’t pay us enough for what we do, constantly dealing with members and not getting the recognition needed
Royal Credit Union Response
Recruiting
This is Heather DeNamur, Organizational Relations and Recruiting Manager at Royal. I appreciate you taking the time to write us a review and provide us with your feedback. The way you described your experience with your leader and team is exactly what we strive for - great communication, caring leadership, and collaborative teams! While I understand you’re not longer working at Royal, I’d like to meet and talk about how we ensure our compensation is competitive in the market, and review your most recent Total Compensation document. That document details base wage, bonus, and benefits. Please reach out to me directly if you’re open to meeting. Best wishes to you in your future endeavors!
- Former Employee, more than 10 years★★★★★
Don't drink the coolaid. This is a bank operating under fake values
Jul 20, 2022 - Consumer Underwriting Manager in Eau Claire, WIRecommendCEO ApprovalBusiness OutlookPros
If you like the way a bank is operated, this is your ticket
Cons
As one of their execs once told me "we're just like a bank, but use the Credit Union title to avoid taxes". I worked for Royal for 20+ years. In 2021 I disclosed some medical information to my supervisor who later had me hospitalized. While in the hospital I was sent a text from my boss stating "we are removing all your access to work for the next week so you can focus on your health". Upon calling to check in the following week I was terminated and had already hired a big attorney to defend themselves. Do you want to work for a place like this?
Continue reading - Current Employee★★★★★
Can Be Good, Can Be the Worst. Inconsistent Leadership
Oct 30, 2021 - Supervisor in Eau Claire, WIRecommendCEO ApprovalBusiness OutlookPros
Pays some employees well. Some departments have flexible schedules. Adequate bonus package
Cons
A poor leader will cause you to dislike your job and want to leave. Some times places are moved around during their favorite thing “restructuring” and you can go to an amazing leader to one that doesn’t display their core values. No human touch at all. Some leaders talk behind your back (and get caught) but nothing happens. I talked to my leader several times expressing concerns. Talking to the leader’s leader is uncomfortable as past discussions were fruitless. Going higher seemed equally pointless. It’s a big cliché. There used to be a way to provide feedback on leaders’proformances. That was taken away because it was anonymous. The company calls for transparency without taking into account how extremely difficult that is. If we felt like we could come forward we would have. I realize that can cause some baseless comments, but please trust that we are professionals. I can no longer work for a company that I’ve always gotten stellar performance reviews at and now they are garbage. I can no longer work for an institution in which my leader lies to HR about me but no one takes what I say seriously. Note to RCU: the Leader and employee should be on equal ground in a dispute. In addition things an employee have done wrong should be addressed immediately, not given all at once with an HR person in the meeting, in retaliation for other things that happened, especially in a setting I can’t respond.
Continue readingRoyal Credit Union Response
Recruiting
Hello, this is Heather DeNamur, Organizational Relations and Recruiting Manager. Thank you for your feedback. The inconsistencies you describe regarding leadership at Royal are certainly not what we aspire to. It appears that you chose to not follow the process of raising your concerns higher in your leadership chain, which is unfortunate. You indicate that you cannot continue to work for Royal but, if you are still a Royal team member, that process remains available to you. The annual leader feedback process you mention was discontinued when we implemented an annual anonymous engagement survey. That survey allows team members to respond to questions about Royal’s leadership, including specifically about their immediate leader. That survey also allows team members to provide write-in comments about anything they choose, including about their leader. In addition to that anonymous channel, we also encourage team members to provide their feedback directly, at any time, to enable discussion and deeper understanding about their concerns. We wish you the best in your future.
- Current Employee, more than 5 years★★★★★
Pros
Great people and an even greater culture
Cons
Pay is a little lower than it could be.
Royal Credit Union Response
Recruiting
This is Heather DeNamur, Organizational Relations and Recruiting Manager at Royal. Thank you for taking the time to write us a review. I’m so happy to hear your experience over these years has been positive! It’s through our incredible team members, like yourself, that our culture truly comes alive. Thank you for your dedication to Royal and I wish you continued success in the future!
- Current Employee, more than 3 years★★★★★
Pros
They care about your development and ideas. The benefits are good ranging from vacation days, opportunities to roll your sick time over year to year, daycare and tuition reimbursement, etc. the culture is great—it really is about people helping people!!
Cons
Sometimes the departments/branches can be short staffed and when it’s busy…it’s reallllly busy. Sometimes it feels like the front line gets less acknowledgement than other departments.
Continue readingRoyal Credit Union Response
Recruiting
Hello, this is Jeff Marty, VP of Retail Operations. Thank you so much for taking the time to provide valuable insights and feedback! On behalf of the leadership team at Royal I am thrilled that your career is flourishing here! Again, thank you for the kind words and great feedback for us to use to continue to improve. Have a wonderful day!
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Royal Credit Union Reviews FAQs
Royal Credit Union has an overall rating of 4.3 out of 5, based on over 56 reviews left anonymously by employees. 83% of employees would recommend working at Royal Credit Union to a friend and 86% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
83% of Royal Credit Union employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Royal Credit Union 4.1 out of 5 for work life balance, 4.5 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Royal Credit Union to be culture, benefits, career development and the cons to be management, compensation.
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