Royal Cup Coffee Reviews | Glassdoor

Royal Cup Coffee Reviews

Updated October 27, 2017
31 reviews

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3.3
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Bill Smith III
12 Ratings

31 Employee Reviews

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  1. "Solid Foundation with Lots of Growth Opportunities"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Royal Cup Coffee full-time

    Pros

    If you are an entrepreneur at heart this is the company for you. Eager to grow and eager for wins they will let you chart your own course and own your area of business.

    Cons

    Can be slow to change. Difficult to get any sort of salary raise or bump with little to no explanation why.

    Advice to Management

    More transparent growth tracks and opportunities for all employees (not just sales) to increase their earnings.


  2. "Do your research, leadership change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Royal Cup Coffee full-time

    Pros

    Can make your own schedule. Sales trips are pretty nice

    Cons

    Long hours and little support for projects or sick days, you are on your own!!

    Advice to Management

    Six months to pay out a commission is ridiculous for a new account!

  3. "Marketing Position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Royal Cup Coffee full-time

    Pros

    I was fortunate enough to be offered the perfect position for my interests and strengths. There is a welcoming and inviting team that always asks for your input. Managers give an appropriate amount of trust and responsibility, while also offering guidance.

    Cons

    Because it's a large company, some company changes can be slow to implement.

    Advice to Management

    Continue to invest in your employees and offer consistent feedback.


  4. Helpful (2)

    "Do Not Believe the Culture Lie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Royal Cup Coffee full-time

    Pros

    In my time there, I can think of no reason that I'd return.

    Cons

    In the interview, you will be presented with the idea of a company with a strong, welcoming culture. In reality, you might see your boss & team mates on day one, but after that expect no guidance or support. Passive aggressive leadership leads to ineffective change. Promises made during interviews: such as flexible schedules, work from home opportunities, paid company car, generous paid time off, casual dress code, and a stable work environment all turned out to be grossly misleading. Salary well below average.

    Advice to Management

    Passive aggressive leadership will continue to weaken the culture, slow sales, and impact turn over. Be honest in your interviews.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Tulsa, OK
    Current Employee - Territory Sales Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Cup Coffee full-time (More than 5 years)

    Pros

    Good Company to work for, with long hours.

    Cons

    Not enough pay for the long hours you put in but better than not working at all.


  6. "EspresShip Dept - AWFUL."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Representative - EspresShip Department in Birmingham, AL
    Former Employee - Representative - EspresShip Department in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Royal Cup Coffee full-time (Less than a year)

    Pros

    Free drinks in the breakroom and a decent hourly pay...

    Cons

    I worked as a Temporary Representative in the EspresShip department and my experience was terrible. I wasn't trained at all, but was expected to jump right in or get reprimanded for not doing anything. I was suppose to be a Customer Service Representative - taking phone call orders, tracking down lost packages - the like, but wasn't given any phone calls or emails to respond to.

    Advice to Management

    Actually take and plan to take the time to train your employees - even if they're only there as a temp - that you had a recruiter find for you!


  7. "CSD Regional Mgr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Southwest Regional Account Manager in Houston, TX
    Former Employee - Southwest Regional Account Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Cup Coffee full-time (More than 10 years)

    Pros

    Great product, had a great boss, pay and benefits were comparable.

    Cons

    believes great salesmen make great managers.

    Advice to Management

    Create a field management team that has the ability to focus on business not sales. Allow each division to have a sales team that has sales and account management responsibilities.

  8. Helpful (2)

    "You're just a number"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Steady work, great coffee. Once a great company, but fading. Benefits keeping with the current market. Good stepping stone company for greater opportunity elsewhere.

    Cons

    The next generation has taken over from the retired Dad's. The fantastic company they spent years building is slowly crumbling. The once "golden rule" core value is no longer at the core. It had been swept over by bottom line focus. Make that bottom line at ALL costs - dedicated long term employees are stepping aside or being forced out. Those that are left are just a number. A sad day at a once great company.

    Advice to Management

    No advice - it will be ignored.


  9. "CATEGORY MANAGER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager
    Current Employee - Category Manager
    Recommends
    Positive Outlook

    I have been working at Royal Cup Coffee full-time (More than a year)

    Pros

    Exciting opportunity that will hone your skills in numerous areas. There is a never ceasing volume of work, with high level contact in the food service industry. Royal Cup gives wide birth to make your own success.

    Cons

    Travel is often last minute and intense. It is also exciting.


  10. "A great sales organization with the highest quality coffee products in the industry. with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They are committed to their goal of hiring and developing the best sales people to match their high standards in products and service.

    Cons

    Sometimes the Branch Managers are required to wear many hats to cover other positions and work in other districts which make for long hours and time away from home.


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