Royal Cup Coffee Reviews | Glassdoor

Royal Cup Coffee Reviews

Updated February 9, 2017
28 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
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Bill Smith III
9 Ratings

28 Employee Reviews

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  1. "CSD Regional Mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Southwest Regional Account Manager in Houston, TX
    Former Employee - Southwest Regional Account Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Royal Cup Coffee full-time (More than 10 years)

    Pros

    Great product, had a great boss, pay and benefits were comparable.

    Cons

    believes great salesmen make great managers.

    Advice to Management

    Create a field management team that has the ability to focus on business not sales. Allow each division to have a sales team that has sales and account management responsibilities.


  2. Helpful (2)

    "Do your own research before taking that job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TM/BM
    Former Employee - TM/BM
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Royal Cup Coffee full-time (More than 10 years)

    Pros

    You are allowed to set up your day as you see fit whether a Territory Manager or Branch Manager

    Cons

    You do not have coverage 90% of the time if you are sick and are unable to finish your route, you have to work ahead to get holidays off, usually working on the weekends to get ahead or work a very long weekday. TM are required to cover service calls on weekends and or fill out of product calls. BM cover vacations or open TM routes for as long as needed, therefore taking away finding new business, many times you will make less than a TM. removal of District Mgr positions in most areas results in no promotions available past a BM = dead end!!!

    Advice to Management

    BM's need more time to sell and a better system to cover routes is a good start, your search for college graduates to fill routes is laughable when there are many qualified workers who would need less training time to get up to speed.


  3. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Territory Sales Manager in Tulsa, OK
    Current Employee - Territory Sales Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal Cup Coffee full-time (More than 5 years)

    Pros

    Good Company to work for, with long hours.

    Cons

    Not enough pay for the long hours you put in but better than not working at all.


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  5. "EspresShip Dept - AWFUL."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Representative - EspresShip Department in Birmingham, AL
    Former Employee - Representative - EspresShip Department in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Royal Cup Coffee full-time (Less than a year)

    Pros

    Free drinks in the breakroom and a decent hourly pay...

    Cons

    I worked as a Temporary Representative in the EspresShip department and my experience was terrible. I wasn't trained at all, but was expected to jump right in or get reprimanded for not doing anything. I was suppose to be a Customer Service Representative - taking phone call orders, tracking down lost packages - the like, but wasn't given any phone calls or emails to respond to.

    Advice to Management

    Actually take and plan to take the time to train your employees - even if they're only there as a temp - that you had a recruiter find for you!


  6. Helpful (1)

    "You're just a number"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Steady work, great coffee. Once a great company, but fading. Benefits keeping with the current market. Good stepping stone company for greater opportunity elsewhere.

    Cons

    The next generation has taken over from the retired Dad's. The fantastic company they spent years building is slowly crumbling. The once "golden rule" core value is no longer at the core. It had been swept over by bottom line focus. Make that bottom line at ALL costs - dedicated long term employees are stepping aside or being forced out. Those that are left are just a number. A sad day at a once great company.

    Advice to Management

    No advice - it will be ignored.


  7. "CATEGORY MANAGER"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager
    Current Employee - Category Manager
    Recommends
    Positive Outlook

    I have been working at Royal Cup Coffee full-time (More than a year)

    Pros

    Exciting opportunity that will hone your skills in numerous areas. There is a never ceasing volume of work, with high level contact in the food service industry. Royal Cup gives wide birth to make your own success.

    Cons

    Travel is often last minute and intense. It is also exciting.


  8. "A great sales organization with the highest quality coffee products in the industry. with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They are committed to their goal of hiring and developing the best sales people to match their high standards in products and service.

    Cons

    Sometimes the Branch Managers are required to wear many hats to cover other positions and work in other districts which make for long hours and time away from home.


  9. "sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Birmingham, AL
    Former Employee - OUTSIDE SALES in Birmingham, AL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Royal Cup Coffee (More than 10 years)

    Pros

    well established and solid company

    Cons

    upper management has expectations that they could not accomplish themselves

    Advice to Management

    creating unobtainable goals and expecting goals to be met properly creates failure


  10. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Royal Cup Coffee full-time (More than 5 years)

    Pros

    Great Company that rewards hard work, through pay and incentives

    Cons

    Difficult at times with fast growth growth


  11. "Corporate is good but local branch is unscrupulous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Company vehicle, laptop, phone, health insurance.

    Cons

    Pay scale, incentives and commissions are quite low compared to similar companies and positions within those companies. Promised income is often misleading. Local management is not being held accountable to corporate and therefor able to steal sales from subordinates and get away with everything unethical. When corporate is notified, nothing is done. Other reviews sadly say this too and it's accurate.

    Advice to Management

    Review local management and trust when their subordinates complain and bring things to your attention. You're losing honest, ethical employees and currently employing the opposite.



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