Royal Mail Reviews | Glassdoor

Royal Mail Reviews

Updated February 22, 2017
432 reviews

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Full-time Part-time

3.4
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Royal Mail CEO Moya M. Greene
Moya M. Greene
185 Ratings

432 Employee Reviews

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Pros
Cons
  • Can't see any maybe apart the fact that they won't employ more full time people (in 16 reviews)

  • Early starts and working weekends (in 13 reviews)

More Pros and Cons

  1. "Great company to work for, but the pace of change is slow"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engagement Manager in London, England (UK)
    Current Employee - Engagement Manager in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Royal Mail full-time (More than 10 years)

    Pros

    Great company that has great benefits and looks after its employees. Great to be part of one of the biggest company transformations in the country.

    Cons

    Change is slow, there's a lot of bureaucracy and it can take an age to get things signed off. Not the place to work if you enjoy moving at fast pace.


  2. "Good job, decent company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Postman in York, England (UK)
    Current Employee - Postman in York, England (UK)
    Recommends
    Neutral Outlook

    I have been working at Royal Mail part-time (Less than a year)

    Pros

    flexible - always overtime available but no pressure to take it.
    Good pay for stress free simple work.
    Good benefits.

    Cons

    Bit disorganised. Physically tough for first few weeks if your not used to it. Minimal training and no performance/ progression reviews.

    Advice to Management

    Talk to your people more find out what they want / need.


  3. "sorter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Former Employee - Anonymous Employee in Hemel Hempstead, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good working hours for employees

    Cons

    physically demanding at times for staff

    Advice to Management

    introducing more morale boosting intiatives


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  5. Helpful (1)

    "An educated Postman experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Postman
    Current Employee - Postman
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Royal Mail part-time (Less than a year)

    Pros

    Excellent pay for someone with minimal qualifications.
    Early starts and reasonably early finishes most days (except Wednesdays).
    Plenty of overtime.
    Additional benefits (pension, discounts, etc).

    Cons

    If you have just finished a degree and masters, achieving a first class grade and you intend this job to be a temporary position beware. As much as I enjoy this job, somedays it is soul destroying. It can be very monotonous, physically tiring and mentally frustrating. Having thought this would only be a temporary position and I would begin a career relevant to my degree soon.
    No scope of moving up the ladder unless I want to enrol in the management scheme.

    Advice to Management

    Consult with your employees to best use their abilities.
    Consult with the postman and their routes on a quarterly basis to understand how the mail levels are fluctuating.
    Please stop placing particular postman on larger routes that take longer and are considerably more tiresome just because they seem to cope with it. While others are consistently on smaller deliveries, finishing an hour earlier then most but still getting paid for the same hours.


  6. "Digital Transformation Senior Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Transformation Project Manager in London, England (UK)
    Former Employee - Digital Transformation Project Manager in London, England (UK)

    I worked at Royal Mail (Less than a year)

    Pros

    Worked with IT & Business Directors on PCI & regulated Omni channel Customer Experience Efficiency programme to improve customer experience, reduce contact centre costs and increase self-service.
    • Worked with senior leadership team to create a new Target Operating Model by analysing 'as is' current state to define Service, Capability, Process models & people change aligned to £7m savings.
    • Led cross-functional teams (Business, IT & 3rd party suppliers) to define, plan & implement contact centre transformation through Oracle Service Cloud integration with legacy ERP system (budget £3m) to support multichannel operation (Self-serve website, voice / non-voice channels (email, chat, social).

    Cons

    Enjoyed my time working at Royal Mail


  7. "Sorting office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Royal Mail (More than 10 years)

    Pros

    Very decent Pay rates. Easy work some reasonable shifts patterns. Lots to do. Some friendly staff, very large sorting office.

    Cons

    Lots of bulling and harrasment. Management can make your life hell. Some managers do not have a clue on how to do their job. Lots of trust issues.

    Advice to Management

    If your not part of the crew, you will never make management. If you want to suck up and do favors for certain management then you will be considered to be in a higher postion.


  8. "Terrible"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Reasonable Pay and that is all.

    Cons

    Worst working environment
    Terrible hours.
    Short breaks.


  9. "Postman"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working Outdoor and working at own pace

    Cons

    Bullying & Harassment. Working alongside individuals with antisocial behaviour


  10. "Customer service consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It's good company to work with

    Cons

    None none none none none


  11. "Needs Dragging Into The 21st Century"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Former Employee - Anonymous Employee in Peterborough, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Royal Mail (Less than a year)

    Pros

    I worked for RM from 1995 to 2015 and I have to say that on paper the employer is good. T & Cs are very good, pay is good, learning and progression opportunities are good too.

    Cons

    Antiquated working practises, tired equipment, nepotism, militant workforce, obstructive union, this business is now privatised but has a long way to go to drag itself into the 21st Century, get rid of the old guard and becoming a world leader.

    Advice to Management

    Sack the old school management and post professional forward thinking innovators.



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