Royal United Mortgage Reviews | Glassdoor

Royal United Mortgage Reviews

Updated Jun 7, 2019

To filter reviews, or .

Found 342 reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
75%
Recommend to a Friend
91%
Approve of CEO
Royal United Mortgage CEO Mike Keleher
Mike Keleher
177 Ratings
Pros
  • "The training here makes it a smooth and easy transition into a loan originator position(in 29 reviews)

  • "You will have an exciting and competitive work environment with sales contests and incentive trips(in 28 reviews)

Cons
  • "lots of dialing on the phone but I'd rather go hunt then wait for people to call me instead which means I'm in charge of my own paycheck(in 15 reviews)

  • "Other loan advisors will try and steal your loans(in 13 reviews)

More Pros and Cons
  1. Featured Review

    "Unlimited Potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal United Mortgage full-time for more than a year

    Pros

    Great training, leadership, and environment! You will earn as little or as much as you choose to - the people who put their heads down and do the work are rewarded. Those who expect a lot with little effort usually end up behind and frustrated.

    Cons

    Sometimes you have to stay late, but it is what it is!

    Royal United Mortgage2019-05-22
  2. Helpful (4)

    "An Honest Assessment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales/Operations in Indianapolis, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Royal United Mortgage full-time

    Pros

    This a good starting job, especially if you want to get your feet wet in the industry. For someone fresh out of college or looking for a new start I would recommend it. I generally liked all of my co workers, and junior management was great! I really felt like they cared and tried to be accommodating. If a certain position does not work out then they honestly try to retain you by moving you to another position (assuming...

    Show More

    Cons

    *before I begin on the cons I would like to say that unlike some reviews I have read of RUM I am not here to bash the company, I have no animosity towards RUM I am simply giving an honest assessment per my experience* That being said my cons break down into 3 categories: 1. Hours- I worked in operations and you are expected to work 45 hours a week, so 9 hours a day (if you don't take a lunch break) 8 to 5 or 9 to 6,...

    Show More

    Advice to Management

    Invest more in your employees, not just incentive trips or food or parties but things like Salaries, better hours, more stability and clarification in terms of what is going on. Listen to their concerns, dont dismiss them even if they are incorrect assumptions...find out WHY they feel the way they do, dont get defensive and just shoot them down! No one has ever felt helped or drawn confidence from the phrase "it is what...

    Show More
    Royal United Mortgage2019-05-31

    Royal United Mortgage Response

    June 3, 2019

    To our former employee, thank you for your review and feedback. I appreciate your comments on our overall culture being one that is caring, accommodating and displays that we strive to do the right thing regarding retaining employees. As it relates to some of your suggestions; ...

    Show More
  3. "Worse place ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reverse Mortgage Sales 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Royal United Mortgage full-time

    Pros

    None. No one lasts there. They use you for a minute and then show you the door.

    Cons

    They go through employees like running water.

    Advice to Management

    Don’t be so arrogant.

    Royal United Mortgage2019-06-08

    Royal United Mortgage Response

    June 11, 2019

    While I like to think that there is a benefit to responding to the majority of reviews, regardless of if they are positive or negative in this case there is really no other way to respond than to say that the information above is inaccurate. First, Royal United has not had a Reverse ...

    Show More
  4. Helpful (2)

    "Great Company, Growth Opportunities, and Income Potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Loan Advisor in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal United Mortgage full-time for more than a year

    Pros

    Great company to work for who cares about their employees. The training department is unlike anything I have ever been a part of. The hands on education and training they provide truly sets you up for success once you graduate training and move up to a sales team. Leadership will do everything in their power to help you grow within the company and as a professional. The sales position is a grind so you have to be willing...

    Show More

    Cons

    It is a sales job so the job can be stressful at times. If you are not hitting your numbers, your schedule may change that week.

    Royal United Mortgage2019-04-25
  5. "Best sales organization I have been a part of"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal United Mortgage full-time for more than a year

    Pros

    Been with the company for a bit now and I cannot begin to speak to how much I have grown as a leader and person during my journey. The work is challenging, rewarding, and fulfilling. The management team cares about your results and personal development. The training is great and prepares you for the day to day of the job, but there is always something new to learn that makes you better!

    Cons

    I dont have any cons to speak of.

    Royal United Mortgage2019-04-17
  6. "Great Company for those New to Mortgage Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Advisor in Schaumburg, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Royal United Mortgage full-time for less than a year

    Pros

    Salary in addition to commission Training Programs Proven system in place that works and focus only on one part of the business - easier to learn Constant Coaching Fun environment with games, music, events Skilled and dedicated management team Quick closings - 2 weeks most of times

    Cons

    High pressure because you’re getting a salary Constantly changing schedule can be hard to manage if you have a lot of outside obligations Products are limited

    Advice to Management

    None, is what it is

    Royal United Mortgage2019-04-01
  7. Helpful (1)

    "Misleading information."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Apprentice in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Royal United Mortgage part-time for less than a year

    Pros

    The training was really in depth. Paul did a great job teaching everything from the book.

    Cons

    You have to know and retain all information from a large text book within 2 weeks of training than they apply without concent from you to take your federal exam which you will not be ready for. 2/6 people passed it in my class. The Vice President of lending two days before the exam has a discussion with you and specifically told me, “I don’t think you are going to pass as of right now”. Instead of giving encouraging...

    Show More

    Advice to Management

    Don’t focus on two people in the classroom training program. This only helps them not everyone else.

    Royal United Mortgage2019-04-05

    Royal United Mortgage Response

    April 9, 2019

    To our former employee, I am sorry to hear that your Federal Exam didn't go as expected for you. I know that the exam is tough and appreciate your feedback regarding our training coordinator being great and in depth to help you prepare. Unlike many other mortgage companies who will ...

    Show More
  8. "Great Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Assistant Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal United Mortgage full-time for more than 5 years

    Pros

    Royal United Mortgage is the kind of company you want to work for, they care about their people, they want to see you succeed and they push you to be a better individual as a professional! The skills gained at this company help people not only professionally, but personally as they dive in deep into your goals and what makes you "tick" as a person so you become better!

    Cons

    Clearer path to the next level in individuals careers.

    Advice to Management

    Keep empowering your people to come up with ideas to create a better culture for the company.

    Royal United Mortgage2019-03-20
  9. Helpful (2)

    "Good company, opportunity and coworkers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Loan Officer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Royal United Mortgage full-time for more than a year

    Pros

    *You control how much you make. Make 30k or make 150k. *There are alot of good opportunities for growth into management. *Lower level management is some of the best in the business *Leadership has a great drive for success across the board *Paid community outreach programs *Somewhat flexible schedule *Your management wants you to succeed

    Cons

    *Often work weekends and nights (maybe a con for some maybe not) *It is a heavily based commission job, your salary is based on sales, if you have a few hard months and a family, you will be looking for another job *Heavy pressure from management to sell (could be a positive for some) Some of the upper management seems disconnected in different ways from sales *Lower level managers come and go, not enough loyalty to...

    Show More

    Advice to Management

    Offer help to those who have a hard month or quarter, families can need it. Don't put them down and pressure them, but rather give them encouragement and positivity. Change the pay structure so when people have a down spell, they are not forced to get a new job. Don't talk down on all other mortgage companies, I have found there are others out there.

    Royal United Mortgage2019-03-15
  10. Helpful (1)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Royal United Mortgage full-time for less than a year

    Pros

    No good things to say

    Cons

    Long hours, low pay, no job stability

    Royal United Mortgage2019-04-20

    Royal United Mortgage Response

    April 24, 2019

    To our former employee, I was disappointed to read your statement of "no good things to say" as it relates to pros working at Royal United. Let me clarify; it's not as if we "expect" that someone could come up with at least one positive thing about working at Royal United. Rather, ...

    Show More
Found 342 reviews