Ruby Receptionists Reviews | Glassdoor

Ruby Receptionists Reviews

Updated Jun 21, 2019

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Found 73 reviews

3.1
StarStarStarStarStar
Rating TrendsRating Trends
38%
Recommend to a Friend
76%
Approve of CEO
Ruby Receptionists CEO Jill Nelson
Jill Nelson
53 Ratings
  1. Helpful (15)

    "A confusing company that doesn't know what it stands for or wants anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ruby Receptionists full-time for more than a year

    Pros

    The office is always clean and well decorated, making it easy to get into whatever holiday season it is that time of the year. Most, if not all, of your teammates will be friendly and easy to get along with. They do make a big deal of decorating your desk all out for birthdays and your hiring anniversary making sure to personalize it to your interests and hobbies, so you feel a bit special. The recently added discount...

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    Cons

    - The receptionist role is tough and unforgiving. There has been a rise recently in clients hiring Ruby and using the "no call connect" service, meaning the client does not want you to contact them and to only take messages for them. This leads to some callers repeatedly calling because the client never returns the call, sometimes for weeks. You'll be demeaned and insulted by callers because you aren't able to truly help...

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    Advice to Management

    Please consider Ruby's roots and what you sell the company as to new hires and live by it. Shareholders do not make or break the company - it is your bottom line receptionists. They are being told one thing when they're hired and facing a reality of something completely different once they're on the floor. When promoting a receptionist to cultivator, don't just look at their stats and their results - speak to others in...

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    Ruby Receptionists2018-11-07

    Ruby Receptionists Response

    November 9, 2018Founder and CEO

    Dear Reviewer, Thank you for the time you spent as a receptionist with Ruby. To hear how you personally experienced some of our recent challenges will help us learn as we go forward. And your genuine concern for others has prompted me to respond to a Glassdoor review for the very ...

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  2. Helpful (7)

    "It's what you make of it--but not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ruby Receptionists full-time for more than a year

    Pros

    * Upper management really freaking cares about us, especially the CEO. That's hard to see if you don't interact with them much, so I guess that's something they could improve on. Though, I'm not sure how. * Tons of growth opportunities. Most jobs are posted internally only, meaning that the company invests in its people. Customer Happiness (Customer Support) and Office Experience (office managers) roles hire most often,...

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    Cons

    * Our entry level job, Receptionist, can be taxing. It's ~200-250 phone calls (about 1.5 mins each), five days a week. I think it's important to realize though that this is just a really nice, pleasant call center. If you go into the role understanding that, you'll be gold. * Customer Happiness should be paid more and have a larger team. * It's an overwhelmingly white company. I've heard employees of color say...

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    Advice to Management

    Growth is a huge core value for us, especially over the last few years. However...look at taking better care of our people. Take a pulse on which departments are struggling and really think about how we can do something about it. If we can refocus to take better care of our people (like we have before, as part of the Ruby story), I think we'll be in better shape. I believe in this place.

    Ruby Receptionists2018-10-19
  3. Helpful (10)

    "Par for the Course for a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Receptionist in Beaverton, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Ruby Receptionists full-time for more than a year

    Pros

    Decent starting pay and consistent, if small, pay raises.

    Cons

    There was a point in time where Ruby believed that happy employees were successful employees. That is no longer true or they no longer care. They've lost touch with their own culture and were implementing all sorts of "new" and "innovative" changes that were very standard for call centers. They will try to tell you they aren't a call center and they aren't a call service and it is blatantly just not true. Some...

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    Advice to Management

    There's nothing low or even mid-level management can do. I understand that the company was essentially acquired, something that was insufficiently disclosed to the employees, and many of these changes are far above the heads of anyone who cares how the employees fell.

    Ruby Receptionists2018-11-16
  4. Helpful (7)

    "Has potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist in Beaverton, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Ruby Receptionists for more than a year

    Pros

    Monday munchies were fine. But they don’t let you leave your desk for it so makes no sense

    Cons

    Management. Everyone gossiped and it was super unprofessional. Front desk talked the most crap and made fun of Almost everyone. They all date with in the company and joked about sleeping together in the nap room...disgusting!!!!

    Advice to Management

    Stop acting like high schoolers and gossiping all the time. They all date in the office and bring that drama to work,

    Ruby Receptionists2018-10-13
  5. Helpful (8)

    "Cult That Will Fire You For Not Fitting In"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Ruby Receptionists full-time

    Pros

    I loved this job until they fired me for no reason.

    Cons

    Fired for no reason. Favoritism. Managers who have no idea what they're doing. As others have said, cult type feel. Very creepy.

    Ruby Receptionists2018-10-10
  6. Helpful (10)

    "a fine place to figure out what you want to do next"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Ruby Receptionists full-time

    Pros

    decent pay for regular shifts in a fun office with benefits.

    Cons

    soul-sucking work kind of a cult

    Advice to Management

    be less of a cult

    Ruby Receptionists2018-09-05
  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ruby Receptionists full-time

    Pros

    Vertically integrated company with lots of opportunity to advance or move laterally. Good health benefits that get better all the time. 401k matching. Commitment to providing all employees a living wage. Fun, positive work environment. The work is challenging and rewarding, and the company has implemented new strategies to help employees see how their work contributes directly to the success of the organization. I trust...

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    Cons

    They have your normal, low level, run of the mill dysfunctions that are present at every company. Honestly, I can’t think of anything that is a big enough deal to write here.

    Ruby Receptionists2018-08-21
  8. Helpful (2)

    "Great for a Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ruby Receptionists full-time for more than 3 years

    Pros

    Great community. Awesome pay and benefits (which they are often increasing every few months) Supportive and compassionate atmosphere. The company is generally very receptive and responsive to employee feedback.

    Cons

    It's still a call center. Endless calls all day. It can be incredibly emotionally and mentally draining. A lot of short-sighted top-down decision making does a lot of damage to morale and turnover rates.

    Advice to Management

    Remember who makes all that profit for the company and don't keep making top-down decisions that slash at the receptionists' work life experience in the name of the bottom line. We are Ruby's bread and butter and executive staff needs to remember that before taking benefits and perks away or dissolving transitional positions for receptionists to move up into.

    Ruby Receptionists2018-07-20
  9. Helpful (2)

    "Supportive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Receptionist in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Ruby Receptionists full-time for less than a year

    Pros

    -Friendly environment -Big focus on mental health -Competitive pay -Great company events -Paid Time Off -Unpaid Time Off -Can sign up to Trim (go home early if they don't need you) but it's not forced if you want to work your whole shift -Management actually listens to the needs/wants of the little people and often takes action quickly

    Cons

    -If you're not interested in pursuing a career in Customer Service, there's not a lot of options

    Ruby Receptionists2018-06-12
  10. Helpful (1)

    "Receptionist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ruby Receptionists full-time

    Pros

    Fun work environment Creative space Goal oriented Aesthetically pleasing offices

    Cons

    Unorganized management Vague termination policies

    Ruby Receptionists2018-06-02
Found 73 reviews