Rue La La Reviews | Glassdoor

Rue La La Reviews

Updated July 22, 2017
194 reviews

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3.2
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Rue La La CEO Mark McWeeny
Mark McWeeny
21 Ratings

194 Employee Reviews

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Pros
  • Fun company outings and good work/life balance (in 13 reviews)

  • Sample sales (usually once a month) (in 20 reviews)

Cons
  • Can sometimes be stressful but you'll like it if you enjoy a fast paced environment (in 19 reviews)

  • When you have a concern or issue you have no one to go to because everything is leaked (in 14 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great peers, so-so management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend

    Pros

    Team mates on your own level are friendly and great to work with
    Decent health and dental benefits
    "Hip" young environment

    Cons

    Management keeps all changes to themselves until the day they are implemented
    Difficult to get suggestions and changes made from the bottom up

    Advice to Management

    Listen to your employees ideas and give them a chance to implement them.
    Focus less on production and numbers, and focus more on creating something great.


  2. Helpful (2)

    "This job could be great, but management makes it impossible to succeed."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend

    Pros

    Great coworkers on your level, decent benefits.

    Cons

    My manager was completely unable to do his job and relied too heavily on his employees to make up for his gross shortcomings. Communication within the company is absolutely terrible. The human resources department is also hardly a resource. Compensation is below industry average and there is little to no opportunity for growth. If you're looking for a rewarding experience where you feel valued, working at this company is not for you.

    Advice to Management

    Communicate with your employees, hire people who are qualified to do their jobs, tell the truth instead of circumventing or embellishing it, respect your peers and those who report to you, and compensate the people who work for you fairly.

  3. Helpful (3)

    "Office is the only good thing about this place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Rue La La full-time

    Pros

    Cool office and decent salaries

    Cons

    Disorganized at every level, very poor culture and wrong attitude, way too much turnover both voluntary and forced (even on the high management level), it went downhill after couple of acquisitions, don't believe the business model can survive, no 401K match, very low bonuses


  4. Helpful (1)

    "lack of senior leadership; very lacking in abilities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Management in Shepherdsville, KY
    Former Employee - Warehouse Management in Shepherdsville, KY
    Doesn't Recommend
    Negative Outlook

    I worked at Rue La La full-time (Less than a year)

    Pros

    warehouse staff work hard and were generally nice

    Cons

    little pay for the ones who do the most work

    Advice to Management

    change the management staff at the distribution level


  5. Helpful (3)

    "Meh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's in Boston and the name carries weight

    Cons

    No structure, tons of girls who don't really know which end is up


  6. Helpful (2)

    "Dissapointing, Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Rue La La full-time (More than a year)

    Pros

    - Office in Fort Point (growing "Innovation District")
    - Associate Sample Sales (when you're not getting shoved out of the way)
    - Working for a recognized brand
    - Some fun people to work side-by-side with (with a "we're all in this together" attitude)

    Cons

    - Technology, technology, technology! We keep hearing "we know and we're working on it), but have never been provided a timeline, a plan, or have seen any results. When tools are "enhanced", project managers don't include appropriate teams and tools end up not working appropriately.
    - Senior leadership, they're pompous and don't seem to care about their team, just being spiteful to the other leaders they don't like.
    - Negative culture, low morale
    - No support, from leadership, IT, across departments
    - No communication

    Advice to Management

    Focus a little more on technology, infrastructure and communication. What could be an exciting environment is plagued by broken systems, angry associates and pompous leadership. Stop hiring a new VP or president when you want something fixed. This is a business, not magic-land. Giving yet another person $250K won't fix your company, most would argue it makes it worse. Communicate with your teams and create a collaborative culture with tools that we need.

    There's SO much potential with this brand, but without some serious changes, our successes won't last too much longer as we won't be able to stay competitive and will ultimately "lose the flash sale race."


  7. Helpful (3)

    "My Mom said if you don't have anything nice to say...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Rue La La full-time (More than 3 years)

    Pros

    Boston based company, creative working environment

    Cons

    No growth, balance is rare, no development roadmap

    Advice to Management

    Clean house Ben and ask people why they leave!!!!

  8. "No appreciation towards workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great environment, there were some great people, modern

    Cons

    lower roles were thrown all the work, no appreciation towards workers in certain departments, over-worked at some points

    Advice to Management

    Please revise how you hire people, revise the role specifications, and HIRE PEOPLE to lessen the workload. Goals should be stressed about but only if they are realistic. Give buyers realistic goals and a team suffice to work on everything.


  9. Helpful (2)

    "So much potential but leadership makes it fall flat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Rue La La full-time

    Pros

    The 'workers' were great people that were willing to bust their butt.
    Nice office space

    Cons

    too much changing direction and flip flopping.
    the head of my department was/is a complete liability to the company and one of the most unprofessional and meanest person have ever known.

    Advice to Management

    get rid of your CPO


  10. Helpful (3)

    "Stalls your career , too many issues, very dissatisfying workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Event Production in Boston, MA
    Current Employee - Event Production in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Rue La La full-time (More than 5 years)

    Pros

    Departure of old CEO helped relieve the company from some of the old Draconian culture
    filled with intimidation, flip-flopping, favoritism, angry outbursts by the former CEO and an altogether bi-polar atmosphere .The only good thing is that your people are talented, bright individuals who know how to do great work – they deserve more care than you give them.

    Cons

    1) The company has a set of values (collaborative, kind, decisive, tenacious, innovative) but the management team does not exhibit one these values individually or collectively so what’s the point?

    2) Barely any cultural/racial diversity.

    3) Gossip-Centric Community: The HR department is the worst example of gossip-promoting within the company and has caused most employees to lose respect and trust in the department as a whole – there is no one that doesn’t censor in front of any member of HR even in the case of employee complaints. In particular, the Chief People Officer tolerates and actively engages in gossip about former and current employees.

    4) Salary Differential: Too many employees at the same title have salary differences of 15k+. Does management not know that employees speak to one another and find this out? Especially on the 2nd floor. Value us enough to even the playing field a bit more.

    5) Favoritism: It’s been a little better since Davis stepped in but overall, there is heavy favoritism of a select few “high potential employees” and heavy disregard for anyone else.

    6) Questionable confidentiality: There are confidential documents left on printers across the company – even separation agreements have been forgotten at printers - no wonder Boston recruiters have started warning people to avoid this place.

    7) Employee Surveys: The fundamental problem is that no one trusts they are anonymous because no one trusts management or HR . A third-party consultant company should take these surveys thru careful administration.

    Advice to Management

    STOP GOSSIPING: Many teams do it, even executive management does it but for the HR team to engage in gossip and character assessments in their open-aired 3rd floor cubicles or at the copiers is the least “kind and collaborative” thing they can do – they should cut it out and try to engage in respectful classy discussions instead of reputation assassinations of their colleagues – otherwise why work in HR? Aren’t you supposed to help your colleagues succeed?

    VALUE YOUR PEOPLE: If you care about why you are losing so many top-performers, perhaps you should talk 1:1 to your associate-level employees who make up the collective of your company and ask us what concerns we have directly, what our fears are at work, what motivates us. The new CEO and CFO should spend time actually getting to know people’s names on their teams instead of managing from the top-down. Here’s a tip “manage collaboratively” like our values state.

    KEY TAKEAWAY: you have so much potential as a company. Worry less about making q4 targets and more about sustaining the great talent you have between your walls. Challenge yourselves to be a great company to work for, not just a company to purchase things from. Strive to be the best e-commerce company to work for, I have faith that Davis can turn this ship around.


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