Ruffalocody, Llc Reviews | Glassdoor

Ruffalocody, Llc Reviews

Updated April 14, 2017
247 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Ruffalocody, Llc President & CEO Duane Jasper
Duane Jasper
25 Ratings

247 Employee Reviews

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Pros
  • Very flexible hours, played games and contests to pass time during shifts (in 25 reviews)

  • Good pay for students in the area (in 16 reviews)

Cons
  • there is low pay at this job, no commission (the previous management company did offer commission on credit card payments) , no room for advancement (in 8 reviews)

  • No creative freedom, no room for advancement, doing the same activities day in and day out, bureaucracy rules all (in 4 reviews)

More Pros and Cons

  1. "Good part time student job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Fundraiser Boston College in Boston, MA
    Former Employee - Student Fundraiser Boston College in Boston, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ruffalocody, Llc part-time (More than a year)

    Pros

    Very flexible hours, played games and contests to pass time during shifts. Great part time job for students.

    Cons

    Sometimes the fundraising goals were a little too high to achieve. Can be overwhelming and noisy in the call center at times during shifts.

    Advice to Management

    More training on software and in fundraising in general could be helpful. More insight into the unique alumni population of a given university could be helpful too.


  2. "Loved it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Center Manager in Durham, NC
    Former Employee - Program Center Manager in Durham, NC

    I worked at Ruffalocody, Llc full-time (Less than a year)

    Pros

    Great place to work especially since you get to work with college students

    Cons

    The 2pm-9pm shift is a little difficult in the real world


  3. "Supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Ruffalocody, Llc part-time (More than 3 years)

    Pros

    Easy work. Flexible schedule. Generally nice managers. Decent pay for a part-time college employee. Incentives and bonuses from time to time.

    Cons

    Work starts to seem routine and mundane. It is difficult to assist with telemarketing type work, but not quite as bad if you are doing it to support school scholarships.

    Advice to Management

    Make employees feel more of an affinity for their positions to decrease the high rate of turnover. Ensure that site managers are a good fit for respective institutions.


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  5. "Caller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Caller/Caller Coach in La Jolla, CA
    Former Employee - Student Caller/Caller Coach in La Jolla, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ruffalocody, Llc (More than a year)

    Pros

    Good for building experience, pay rate is high, flexibility

    Cons

    Hard job, high turn over, experience heavily dependent on leadership


  6. "Student Caller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RuffaloCody Student Caller in Stanford, CA
    Former Employee - RuffaloCody Student Caller in Stanford, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Ruffalocody, Llc part-time (Less than a year)

    Pros

    They were consistent & did a really good job of training their student employees. Their managers were personable, effective, & friendly people.

    Cons

    There was nothing particularly negative in my experience there. Your job experience will depend largely on your managers.


  7. "Awful. Only good for extra cash for college students/people still living at home."

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Cedar Rapids, IA
    Former Employee - Anonymous Employee in Cedar Rapids, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Casual dress code, other than that I literally have no other pros. The environment is terrible, the job is terrible, the turnaround rate is unbelievable as no one wants to call sick people asking for donations to a hospital they already owe money to, or a college they're still paying student loans for, etc.

    Cons

    You get assigned to a company that you will be calling for, and then your computer automatically makes call after call to each person that is somehow associated with that company. For example, if you are assigned to a church, you call people that are currently attending that church, if you are assigned to a university, you call alumni that have graduated from there. Unfortunately there is also a healthcare department, where you call people that have recently been discharged from a hospital. This is the department I called for. It was a nightmare. You're speaking to people that have thousands of dollars in healthcare debt, sometimes these people are in and out of the hospital because they have something like cancer, and you are asking these people for donations to the hospitals that they are already paying hundreds/thousands of dollars in bills to. There were more than a few occasions where the person I was automated to call had actually passed away, and somehow the hospital records didn't include THAT part of the information, so I'd call and ask for this person, and end up profusely apologizing to their widow for reminding them of the pain they're already going through.
    Along with the actual job being a nightmare, the pay is awful, you barely get 20 hours a week, you're not allowed to talk to the people around you too much or you'll be scolded, you can't do anything while you're waiting for people to answer the phone, not even sudokus or anything whatsoever. You literally have to just sit there quietly, waiting for people to answer the phone and yell at you for doing your job.


  8. "Calling floor supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Calling Floor Supervisor in Cedar Rapids, IA
    Former Employee - Calling Floor Supervisor in Cedar Rapids, IA
    Positive Outlook
    No opinion of CEO

    I worked at Ruffalocody, Llc (More than a year)

    Pros

    A lot of promotion from within, great training, positive work environment

    Cons

    A lot of promotion from within, great training, positive work environment A lot of responsibility for the Low pay

    Advice to Management

    Low pay


  9. "Amazing Sales opportunity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Caller in Kent, OH
    Former Employee - Student Caller in Kent, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Ruffalocody, Llc part-time (More than a year)

    Pros

    Short hours worked well with being a full time student. In my downtime between calls I was able to do homework!

    Cons

    Tough segments to call sometimes because of rude customers. Being told no 9 out of 10 times.


  10. "Great for Students"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Non-Profit Fundraising Professional in College Station, TX
    Former Employee - Non-Profit Fundraising Professional in College Station, TX
    Recommends

    I worked at Ruffalocody, Llc part-time (More than a year)

    Pros

    I worked at the College Station location for Texas A&M University. My boss Jesse was great. The schedules are very flexible and you have the opportunity to work as many hours as you would like during day calling.

    Cons

    The supervisors were always trying to make us play games which can be distracting sometimes.


  11. "Student ambassador = soul sucking job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Student Fundraiser in Nashville, TN
    Former Employee - Student Fundraiser in Nashville, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Ruffalocody, Llc part-time (Less than a year)

    Pros

    Sympathetic and upbeat managers
    Comprehensive scripts provided for various scenarios and audiences
    Distractions such as movies, music, complimentary tea, etc.
    Management was flexible and accommodating about scheduling and hours
    Management made a real effort to publicly recognize and compliment callers for doing good work; felt appreciated
    Management made effort to create advancement opportunities and encourage high performing callers to move up

    Cons

    Low pay
    No breaks
    Company's insistence that the caller ask the party being called three or four times for money, including well-developed persuasive points for each, despite sometimes immediately obvious reluctance or downright hostility can be very damaging to morale
    The scripts provided often sounded rehearsed

    Advice to Management

    There is such a thing as being so upbeat and chipper that it feels fake and makes management in fact less relatable.

    Allow callers more autonomy in calls. If they have a proven record of success and they can prove their method delivers good results, allow them to play with their own methods and personal scripts so that calls sound more authentic, and so that time is not wasted going through 4 asks with a respondent who was clearly not going to be persuaded to donate funds.


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