Russ Reid Company Client Service Reviews | Glassdoor

Russ Reid Company Client Services Reviews

Updated 3 Jan 2017

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Found 6 reviews

3.4
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Rating TrendsRating Trends
66%
Recommend to a Friend
100%
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Russ Reid Company CEO Alan Hall
Alan Hall
1 Ratings
  1. Helpful (1)

    "I interned at Russ Reid for 7 months."

    StarStarStarStarStar
      Former Employee - Client Services Intern in Pasadena, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Russ Reid Company for less than a year

      Pros

      Incredible people, great clients, fast-paced work environment.

      Cons

      Can be long hours during busy seasons.

      Russ Reid Company2014-09-07
    • Helpful (2)

      "Mostly good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Client Services 
      Recommends
      Approves of CEO

      I worked at Russ Reid Company full-time for more than 8 years

      Pros

      Great company doing great work for amazing clients that really make a difference. Good culture and growth opportunities for junior staff.

      Cons

      Some highly qualified people were passed by for promotions due to office politics. Very demanding work load.

      Russ Reid Company2017-01-04
    • Helpful (9)

      "An agency on the verge of collapse"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Client Services in Pasadena, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Russ Reid Company full-time for more than a year

      Pros

      Working for clients who affect significant change in their city, state, country, world!

      Cons

      UNDER NEW LEADERSHIP One half of the business just experienced significant upheaval in the client services department. And while change is necessary for an agency that is still incredibly reliant on a slowly dying medium, the way in which the change was orchestrated is indicative of a leadership team that views its employees as disposable pawns. Employees were lied to about layoffs that were already being planned....

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      Advice to Management

      If you still have jobs in 6 months, consider valuing your employees

      Russ Reid Company2015-03-02
    • Helpful (2)

      "Good experience with Direct Mail but get ready to suck up"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Client Services in Pasadena, CA
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I worked at Russ Reid Company

      Pros

      * Powerhouse when it comes to direct mail for nonprofits * Some genuinely good coworkers who are passionate about their job and helping nonprofits * Awesome clients

      Cons

      * Machine. Lower levels get treated like workhorses while upper levels sit in meetings all day. * Management seems to value sucking up and over hard work and dedication. * If you're on the client services side of things, don't expect to be able to give much creative input. * Some poorly trained supervisors.

      Advice to Management

      * Allow lower levels to have some input in creative/planning meetings. * Don't just preach about work life balance, provide it. * Better qualified supervisors and leadership who are not just trying to prove themselves. * Listen more to the needs and desires of your clients instead of trying to shove the "Russ Reid" proven way down their throats.

      Russ Reid Company2015-01-20
    • "Opportunity for the taking"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Client Service in Pasadena, CA
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Russ Reid Company full-time for more than 3 years

      Pros

      Russ Reid puts a lot of effort into creating a good company culture and providing a lot of opportunity to learn, especially for entry level employees. There is a lot of knowledge and experience there, and you can really learn from anyone if you aren't afraid to get at it. They are realistic about their weaknesses, though sometimes they are slow to act to fix them. Fun and energetic working environment. ...

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      Cons

      Certain departments require close supervision and/or hand-holding. To their credit, they are handling a massive amount of clients. Very process heavy. Sometimes very inefficient. You could end up reporting to a 23 year-old. Size. Getting to be too big. Spend enormous amount of resources on new business to hit growth goals, even at the expense of current clients. Owned by Omnicom.

      Advice to Management

      Communicate directly with employees as much as possible. Boundaries will decay the culture.

      Russ Reid Company2014-06-28
    • "Great at what they do."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Client Service in Pasadena, CA
      Recommends
      Neutral Outlook

      I worked at Russ Reid Company full-time for more than a year

      Pros

      Feel good about the work you are doing. Have a better work/life balance. Healthy working environment. This agency generally has less drama than others I've worked for. They are also very process oriented which can sometimes be frustrating. However, they have the ability to turn out a large volume of work error free.

      Cons

      Salary is below average. As a mature DR agency in the nonprofit world they are slow to change. While process is a strength, it's also a weakness. If a new idea doesn't fit within the guide rails of the current model it's a painful process to execution.

      Advice to Management

      The old business models are not going to work 10 years from now for networked client groups.

      Russ Reid Company2012-10-10
    Found 6 reviews