RxCrossroads Reviews in Louisville, KY | Glassdoor

RxCrossroads Louisville Reviews

Updated April 29, 2017
23 reviews

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Louisville, KY

3.0
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David Hileman
12 Ratings

23 Employee Reviews

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  1. "Work Hard. Don't be an a**h*le. Get promoted."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Louisville, KY
    Current Employee - Consultant in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RxCrossroads full-time (More than 3 years)

    Pros

    There are lots of opportunities for growth, if you're willing to work hard and ask for more responsibility. There are lots of teams in the company with different leadership, so it's worth moving around between teams to promote. You can decide whether to be content in a role or to seek opportunity.

    Cons

    Management is not particularly consistent; some teams have great managers and some I would never want to work on. During high production times teams require mandatory overtime and limited windows in which to complete the OT.

    Advice to Management

    Map out multiple avenues for growth. The best people at production do not make the best leaders, and people who are great at managing clients sometimes do so at the expense of their teams.


  2. Helpful (1)

    "Call Center Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Positive Outlook

    I worked at RxCrossroads full-time (More than a year)

    Pros

    One of the best health insurance

    Cons

    Micromanagement, excessive pressure for inbounds and outbound calls

    Advice to Management

    Give people some freedom to perform

  3. "Director of Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Operations in Louisville, KY
    Current Employee - Director of Operations in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at RxCrossroads full-time (More than a year)

    Pros

    Great culture, Great People, Great environment.

    Cons

    A lot of growth creates a lot change and gaps in communication at times.


  4. "Its an ok company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager III in Louisville, KY
    Current Employee - Case Manager III in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RxCrossroads full-time (More than a year)

    Pros

    They are a growing company with plenty of work. The pay isn't the best but it is ok, and they promote heavy from within. However most if the promotions are only about .50-$1 but every little bit helps.

    Cons

    The work life balance can be somewhat off here. They have no hesitation imposing a 50 hr work week and mandatory Sat work, but no worries you will get a 48hr notice of this, the pay starts out lower than I would prefer, and there are constant rapid changes.

    Advice to Management

    Find balance between not working your employees into the ground and servicing your client's needs. Better communication from management would be a great addition to things as well.


  5. "Best job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager II in Louisville, KY
    Current Employee - Case Manager II in Louisville, KY
    Recommends
    Positive Outlook

    I have been working at RxCrossroads full-time (Less than a year)

    Pros

    Great atmosphere. I love my team that I work with. Very flexible when it comes to personal needs and time off.

    Cons

    The pay. With the insurance being higher than I've ever had to pay before I feel that compensation could be better.

    Advice to Management

    Take a look at pay. Bottom line the better and harder you work the more you should be compensated.


  6. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Louisville, KY
    Current Employee - Anonymous Employee in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RxCrossroads full-time (More than a year)

    Pros

    Perks such as free bagel Thursdays, lots of fundraisers for charity, and great atmosphere!

    Cons

    People move up quick that should have actually been demoted.

    Advice to Management

    Quit moving up people that don't deserve it and give it the ones that do!


  7. "A great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Louisville, KY
    Current Employee - Program Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RxCrossroads full-time (Less than a year)

    Pros

    Great opportunity for growth, ideas and input always welcome. Competitive salary, good benefits. I'm really glad to be a part of RxCrossroads!

    Cons

    Technology! For such a cutting edge company the technology, systems, IT staff is subpar. That being said they know it's an issue and they are working on it.

  8. "Dependent upon team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Support Supervisor in Louisville, KY
    Current Employee - Brand Support Supervisor in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RxCrossroads full-time (More than 5 years)

    Pros

    Flexibility in schedules, ability to learn and grow (mostly self-taught), excellent team work, leadership attempts to build positive relationships with the clients, pay is good for the market

    Cons

    Supervisors are expected to perform at an almost impossible level on certain teams. I've worked on 4 teams and none were as challenging as one of them was. The client comes first before employees on occasion, level of turnover

    Advice to Management

    Invest more in your team than the client. It'll lower turnover and make people want to work hard for you.


  9. "Horrible Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse in Louisville, KY
    Former Employee - Warehouse in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Controlled climate and CVS discount.

    Cons

    Management is extremely unprofessional. Favoritism and seeing a certain manager flirting with male employees. Her favorites get to hang around her desk all day and do nothing. She is to grabby with male coworkers. Discrimination policy is not followed there. They do not promote internal employees, Mgmt is not on the same page, perks are offered to their favorites. HR is never onsite. You don't even know who HR is for the little half day they come there once a month. Work/Life balance is out of the question. Many issues brought up to Mgmt that were never resolved. Mgmt looks out for each other. Was a horrible place to work, morale is very low, and you never knew when you got off everyday. Even at your punch out time after 8 hours, you still had to ask for permission to leave.

    Advice to Management

    Get professional management training on how to professionally talk to and treat your employees. Do not brag about a team lead meting mean to people. And know your HR policies.


  10. "Access Solutions Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Access Solutions Specialist in Louisville, KY
    Former Employee - Access Solutions Specialist in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Work from home option, travel and expense policy is good, executive team cares and works hard, you'll learn a ton about the business as a whole answering RFPs and data management, there are opportunities to be a part of projects with access to higher management, high visibility into the company, benefits are better with CVS buyout, head of marketing department is amazing, the VP is easily accessible, brilliant, and I believe will help turn a lot of things around.

    Overall the sales and marketing team is great - generally everyone works well together, are on the same page, and always willing to help out. You'll run into problems when it comes to politics and actually getting things to change. Change is slow moving here, so don't expect to come in and see amazing benefits, pay, opportunities, and day to day duties.

    Cons

    Executive management team is overworked and unfortunately just can't get to it all and there is not enough money to hire more people to help carry the workload, extremely limited movement/opportunities for promotion, pay and compensation are terrible for the work you do, management is inconsistent and many things are hush-hush which creates a toxic environment, with this company being in the Bible-Belt you'll likely run into some very opinionated people that don't understand what is and is not acceptable to bring to work, it's an older population that you work with on a daily basis some of who are averse to change - good luck getting them to adopt new processes (even as simple as using a single database to hold all data instead of 10 different people holding their own Excel spreadsheet that no one else has access to).

    In my opinion, the future of the company doesn't look good - the CVS buyout is the 2nd buyout of RxCrossroads in 10 years. RxCrossroads could dominate the market if they invested in their technology both internally and externally. It's frustrating when email and intranet go down and you just can't work - I've spent hours without access to my files before unable to complete tasks due that day. We also lose opportunities due to technology. The marketing and sales team does a great job of searching for new solutions, but certain processes higher up block the progression of those ideas.

    Advice to Management

    If you're overworked, hire more people to help you out. It doesn't do you any good to overwork yourself and not give your employees and various other projects enough attention. There's high turnover here and this is a major reason why. If retention is important, then put funds in the right place. Otherwise, keep doing what you're doing. RxCrossroads is extremely fortunate to have the people that they do leading the company.
    Also, crack down on platform heads. Frustration in this position stems largely from lack of responsiveness from the ops team - make it part of their job description and if they continue to not respond then ding them for it. Just having a 'stern talking to' obviously is not working.

    Also, hire more IT people - those poor guys work their butts off and don't have nearly enough help! They're clearly unhappy - don't lose them!


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