S&D Coffee & Tea Reviews | Glassdoor

S&D Coffee & Tea Reviews

Updated April 24, 2017
25 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Ron Hinson
11 Ratings

25 Employee Reviews

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  1. Helpful (1)

    "Great Company with Long History"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Concord, NC
    Current Employee - Anonymous Employee in Concord, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S&D Coffee & Tea full-time (More than 3 years)

    Pros

    They are very serious about what they do. They are family oriented. The people here have been here for a very long time. Excellent products and services. Customer oriented and people seem genuinely helpful and nice.

    Cons

    Not enough women in upper, upper management and salaries need to be reviewed.

    Advice to Management

    Nix the Holiday Luncheon (snooze fest) for a REAL holiday party where employees can actually dress up, come out and dance and have a good relaxing time


  2. Helpful (2)

    "Terrible management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Concord, NC
    Former Employee - Anonymous Employee in Concord, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at S&D Coffee & Tea full-time (Less than a year)

    Pros

    Pay was decent, and safety measures on how much overtime is worked. All the free coffee that you can drink.

    Cons

    Management picks and decides who they want the rules to apply to. Positions across all three shifts are uniformed and communicating is a joke. Certain supervisors liked to raise their voice at employees just because they felt they could bring a supervisor.

    Advice to Management

    If you are going to have a position, it should be the same across all three shifts. Stop picking and choosing on who the rules apply to when you want them to apply.


  3. Helpful (1)

    "Great Coffee starts at S&D"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Concord, NC
    Current Employee - Account Manager in Concord, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S&D Coffee & Tea full-time (More than a year)

    Pros

    A great custom coffee roaster with an excellent focus on delivering an exceptional cup of coffee to its customers and consumers everyday.

    Cons

    Recent purchase by Cott corporation does bring along a degree of uncertainty, but so far so good with our new parent company.

    Advice to Management

    Continue to focus on our customer and equip your sales team with the best tools to be the Smartest Coffee company in America.


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  5. Helpful (1)

    "Route sales/delivery for S&D Coffee & Tea Inc."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Route Sales Representative in Greer, SC
    Current Employee - Route Sales Representative in Greer, SC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at S&D Coffee & Tea full-time (More than 5 years)

    Pros

    Interacting with lots of people, flexibility to run route as efficiently as possible, builds geographical knowledge of work area. Option to drive truck home saves driver gas money.

    Cons

    Being on call for equipment repair/customer service 24/7. Working one out of four weekends on call. Compensation does not reflect extra time invested serving customers. Upper management more concerned with CYA than making decisions profitable for people who work face-to-face with customers.

    Advice to Management

    Provide compensation for all service work.


  6. Helpful (1)

    "Service Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Coordinator in Concord, NC
    Current Employee - Service Coordinator in Concord, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at S&D Coffee & Tea full-time (More than a year)

    Pros

    I am surprised to see such bad reviews. Perhaps S&D has changed a lot since I have joined the S&D family. The majority of the employees here have been here for a VERY long time. That should tell you something. This is an excellent company to work for. Every year they are expanding and become more of a force to be dealt with. I have been with the company for a year now. They provide in depth meetings on how the company is doing and what their plans are for the future. They make you feel as if you are important in the company. The benefits are great. Who doesn't like free coffee?!? They even provided four tickets for families to go and have fun.

    Cons

    Because this company is still growing, the technology could be a lot better, as well as some parts of the building. However, I know construction is in the works. Also the Salary could be better and more competitive.

    Advice to Management

    Keep doing what you are doing! You guys are great at making everyone feel like they are important.


  7. Helpful (1)

    "Route Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Route Sales Representative in Kinston, NC
    Former Employee - Route Sales Representative in Kinston, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at S&D Coffee & Tea full-time (More than 5 years)

    Pros

    Great company, people and atmosphere, Would Recommend

    Cons

    Service call and breakdowns can make for some long days, Being on call on the weekend

    Advice to Management

    Remember the little people, it sometimes seems that your all alone


  8. Helpful (1)

    "sales/driver"

    Star Star Star Star Star
    Former Employee - Regional Manager in Johnson City, TN
    Former Employee - Regional Manager in Johnson City, TN

    I worked at S&D Coffee & Tea full-time (Less than a year)

    Pros

    great place to work. excellent company

    Cons

    no cons. there was not one single negative. I am an idiot.

    Advice to Management

    no advice. I would not change a thing.


  9. Helpful (2)

    "Not a bad place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Concord, NC
    Former Employee - Anonymous Employee in Concord, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at S&D Coffee & Tea full-time (More than a year)

    Pros

    Great people to work with and lots of opportunities to learn. A great place to enhance career experience and job security is a huge plus.

    Cons

    Unfair job performance review policies, poor raises, low job growth opportunities, lots of politics, and low pay in comparison to the market.

    Advice to Management

    Lessen the pay gap between management and lower level employees.


  10. Helpful (2)

    "Working for S & D Coffee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warehouse Manager/RTS in Little Rock, AR
    Former Employee - Warehouse Manager/RTS in Little Rock, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at S&D Coffee & Tea full-time (More than 3 years)

    Pros

    This was a great company and job. Loved most of the people and the environment. There is great potential to grow, but have to wait for quite a long time for any raise or promotion.

    Cons

    Terrible pay for those not in a supervisor, sales, or management role. Very long hours without overtime. Almost impossible to get a pay raise. Management seems to promote incompetent lower-level managers that just want to micro-manage.

    Advice to Management

    Be sure to treat the non-management employees just as well as those in management. Award your good employees with the possibility of a raise and/or promotion.


  11. Helpful (2)

    "Billback Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bill Back Coordinator in Concord, NC
    Former Employee - Bill Back Coordinator in Concord, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    their location is very convenient.

    Cons

    Virtually no training exists for this position. Management was not capable of supporting staff in problem solving, because they didn't know the process.

    Advice to Management

    support your staff and increase salaries


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