SCO Family of Services Reviews | Glassdoor

SCO Family of Services Reviews

Updated February 21, 2017
131 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Doug O'Dell
30 Ratings

131 Employee Reviews

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Pros
  • Decent vacation time, great residents (in 7 reviews)

  • Working with staff and making a difference in the lives of the people with disability (in 4 reviews)

Cons
  • disparity between administrators and employees in programs, little room for growth, frustrating populations to work with (in 7 reviews)

  • no room for growth, low pay for industry (in 10 reviews)

More Pros and Cons

  1. "Good starter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Child Care Worker in New York, NY
    Current Employee - Child Care Worker in New York, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SCO Family of Services (More than a year)

    Pros

    great environment to work in

    Cons

    limited resources and actions


  2. "Difficult place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SCO Family of Services full-time

    Pros

    Good vacation, sick time, health care

    Cons

    poor management, unqualified staff, bad salaries

    Advice to Management

    fire people who need to be fired


  3. Helpful (1)

    "Good experience but dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SCO Family of Services full-time (More than 3 years)

    Pros

    Huge organization with a lot of potential for learning opportunities.

    Cons

    Management has little to no respect or consideration of your opinion and zero respect for your personal time. There is no room to grow.

    Advice to Management

    Trust your employees to do their job. Don't micromanage. Respect work life balance.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Planner in Brooklyn, NY
    Current Employee - Case Planner in Brooklyn, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SCO Family of Services full-time (More than 3 years)

    Pros

    I have never loved a team I work with so much. Everyone works great together and there is a real sense of caring and looking out for each other.
    Hours are somewhat flexible, great benefits and vacation time.

    Cons

    Policies and practices that are mandatory are sometimes hard to work with because you know they might not be in the best interest of the clients. It's an emotionally demanding job.
    Seems like other programs in the agency aren't run as well as the particular one I work at so other experiences could differ.

    SCO Family of Services Response

    Jan 25, 2017 – HR Specialist of Recruitment and Retention

    Dear Current Employee, Thank you for taking the time to review your current role as a Case Planner in Brooklyn, NY. We appreciate your longevity and service as an SCO Family of Services employee ... More


  6. Helpful (1)

    "Preserve your mental health and do not apply!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SCO Family of Services full-time (More than a year)

    Pros

    Schedule is often flexible.

    Cons

    Upper management has no training or knowledge of job functioning and relies too heavily on lower staff, who are underpaid. Staff are promoted just because of the years they remain at the program, not qualifications. Most supervisors are not Masters level in the mental health field. The waiver program was immensly dysfunctional and upper management provided no solutions to high turnover rate or disatisfaction with work overload, harrassment and safety issues within the job itself. Turnover rate was never addressed and most employees left on "FMLA" to never return or simply abandoned their jobs due to the unhealthy work environment. HR will pretend to address concerns but do nothing about the numerous complaints pouring in. I am clueless as to how some of these programs are still up and running. Preserve your mental health and do not apply to this agency.

    Advice to Management

    Do the complete opposite of what you are doing now.

    SCO Family of Services Response

    Jan 25, 2017 – HR Specialist of Recruitment and Retention

    Dear Former Employee, Thank you for sharing your feedback. SCO values input from all current and former staff on what we are doing well and what we could do better, as we continually strive to ... More


  7. Helpful (1)

    "Waiver Service Provider B2H program"

    Star Star Star Star Star
    Former Employee - Waiver Service Provider in Brooklyn, NY
    Former Employee - Waiver Service Provider in Brooklyn, NY
    Doesn't Recommend

    Pros

    Very good pay for the position.

    Cons

    poor communication with Part time staff, required personal paperwork lost, , etc.

    Advice to Management

    Part time providers working on waiver program need managers with time to manage.


  8. Helpful (1)

    "Case planner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Preventive Case Planner in Jamaica, NY
    Former Employee - Preventive Case Planner in Jamaica, NY

    I worked at SCO Family of Services (More than a year)

    Pros

    Great vacation package, great experience, good for a start up job or if you have a B.A. degree and want to learn

    Cons

    Overworked, no over time, too many cases given

    SCO Family of Services Response

    Jan 4, 2017 – HR Specialist of Recruitment and Retention

    Thank you so much for your feedback! We appreciate you taking the time to write a review. If you have any suggestions or comments on how to improve SCO Family of Services' current processes ... More


  9. "Security Manager"

    Star Star Star Star Star
    Former Employee - Security Manager in Bronx, NY
    Former Employee - Security Manager in Bronx, NY
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working in the homeless shelter division providing a safe and secure environment for my residents.

    Cons

    I learned much later the we were being under paid for the positions we working. Information was slow coming from upper management.

    Advice to Management

    Due to the internal shake up, information was no too forth coming from headquarters. It seems we in the Bronx were always last on the list.

    SCO Family of Services Response

    Jan 25, 2017 – HR Specialist of Recruitment and Retention

    Dear Former Employee, Thank you for sharing your feedback on your former Security Manager position in the Bronx. SCO values our staff and offers a generous total compensation plan (inc. wages ... More


  10. Helpful (1)

    "Working at SCO"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    SCO hours are flexible and you get some days off.

    Cons

    Not much room for growth with in the agency


  11. Helpful (1)

    "wasnt the best fit"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SCO Family of Services full-time

    Pros

    They hire a lot of people that interned with them and do allow for movement within the company

    Cons

    A lot of turn over. Seemingly a lot of discrimination and then the supervisors are unprofessional.

    Advice to Management

    No passivity. Check your stereotypes while trying to manage.

    SCO Family of Services Response

    Nov 21, 2016 – HR Specialist of Recruitment and Retention

    SCO Family of Services serves and employs diverse racial, religious, social and economic groups and we are committed to a work environment free from discrimination. Any person who believes that they ... More



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