SD&A Teleservices Reviews | Glassdoor

SD&A Teleservices Reviews

Updated August 23, 2017
33 reviews

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2.6
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Steve Koehler
12 Ratings

33 Employee Reviews

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  1. "telephone fundrasing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SD&A Teleservices part-time

    Pros

    very flexible hours to work

    Cons

    low bonuses and no commission


  2. "Misogyny, favouritism, and thankless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Fundraiser and Sales Associate in Pittsburgh, PA
    Current Employee - Professional Fundraiser and Sales Associate in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook

    I have been working at SD&A Teleservices part-time

    Pros

    You basically can do whatever you want if the manager likes you

    Cons

    Management has NO communication or leadership skills. There is clear favouritism and sexism. If you make any suggestions or even ask questions your worth is diminished in front of everyone.

    Advice to Management

    Quit.

  3. "Not a "Real Job""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in San Francisco, CA
    Current Employee - Assistant Manager in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SD&A Teleservices full-time (More than a year)

    Pros

    Supporting the arts, working with cool people, flexible schedule, (occasional) opportunities for advancement.

    Cons

    No real benefits except a low-level crappy Medical Reimbursement Account (MRA) that barely reimburses anything, no other health benefits, no PTO, sick time accrual takes forever, no retirement benefits, no commuter benefits, poor coordination at the management level, no structure, no real valuation given to sales agents, poor and constantly fluctuating bonus structure.

    Advice to Management

    Offer commuter benefits -- it's the LAW in SF! Offer better health benefits to increase sales agent retention, better coordination between Senior Manager and Assistant Managers DESPERATELY needed, would increase effective training for both Sales Agents and AM's. Better pay rate for AM's also necessary.


  4. "good for students or professionals seeking supplemental income"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in Atlanta, GA
    Current Employee - Sales Agent in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SD&A Teleservices part-time

    Pros

    lots of flexibility with scheduling which can be coordinated with each person, MARTA accessible from three different train stop on both rail lines, generally positive atmosphere to work in, free tickets to theatre and ballet

    Cons

    Base pay is generally low; salary inconsistencies based on sales makes it difficult to plan budget; limited agency for how to interact with patrons, little opportunity for advancement

    Advice to Management

    Target people with an arts and non-profit background more than people with a sales background for recruitment. Be sensitive to the difference between the advantages of having a flexible job and the disadvantages of having an unpredictable job.


  5. "Different Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Fundraiser in Los Angeles, CA
    Current Employee - Professional Fundraiser in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SD&A Teleservices part-time (Less than a year)

    Pros

    Fun environment, lots of people from different backgrounds, So a good opportunity to network and learn from others.

    Cons

    ii feel its too relaxed of an environment, could use more structure.

    Advice to Management

    talk to me in person, I have a tremendous amount of ideas to help motivate as well add structure to the workplace.
    201341


  6. "Teleservices Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketing Agent in Pittsburgh, PA
    Current Employee - Telemarketing Agent in Pittsburgh, PA
    Recommends

    I have been working at SD&A Teleservices (Less than a year)

    Pros

    Fun. Great coworkers. Convenient location. Flexibility.

    Cons

    Calling same people over and over multiple times. They get upset.


  7. Helpful (1)

    "Ticket Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketing Sales in Washington, DC
    Current Employee - Telemarketing Sales in Washington, DC
    Recommends
    Positive Outlook

    Pros

    It's a great place to work, and earn some extra cash during their seasonal campaigns. They have two shifts, day-night, which works out great because you're allowed flexible hours. The supervisor is great with keeping up the morale in the office with treats, games, and incentives. You get commissions and recognition for your outstanding job in sales!

    Cons

    Employees need head phones to be up to date, instead of dialing manually. The headphones would speed up the calls, to gain more sales. Limited amount of hours can be worked in one week because it's a part time job; there's no overtime pay, and no full time employment. Also, the amount of commission percentage needs to be increased per sale. The weekly progress reports that reflects your work activity is not always accurate. Just because you didn't make a sale, doesn't mean that you weren't productive.

    Advice to Management

    Please invest in headphones for the employees-instead of making them dial manually. Increase the amount of commission per sale, so that employees can be paid more for the work they do in helping SD&A reach their campaign goals!

  8. "couldnt afford rent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    straightforward sales job for the symphony
    work with patrons to build custom seasons or sell tailored packages
    build good calling and phone skills

    Cons

    no upward mobility
    minimum wage
    couldnt pay rent. this is an sf problem not necessarily this job


  9. Helpful (2)

    "A Job for the Low Esteemed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Telemarketer in Pittsburgh, PA
    Former Employee - Part Time Telemarketer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SD&A Teleservices part-time (More than a year)

    Pros

    Working for the arts. Some kind people. Manager tries and seems nice but lacks skills to deal with the staff he has to hire.

    Cons

    Calling leads to death, poor training, filthy carpet, tired and overwhelmed manager, hopeless cycle of no raises, crabs in a barrel mentality. Staff who can't get jobs anywhere else but there.

    Advice to Management

    Pay more to attract a more effective staff that will stay. Hire managers with people skills.


  10. Helpful (1)

    "Employees seem to have Stockholm Syndrome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketing Sales in San Francisco, CA
    Former Employee - Telemarketing Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SD&A Teleservices full-time (More than 3 years)

    Pros

    You can set a your own schedule. Minimum wage is over $12 too so thats good. Learning about Symphony programming is good. You sometimes get free tickets if not sold out. The location is pretty sweet.

    Cons

    Manager has been there "forever" and complains constantly. He is bullying and insulting to other men. Usually has to do with a your hair or mustache. Also holds many double standards like eating at his desk. Won't let anybody else do it because of "the rats in the building". Plenty of rats in back hallway/back of the restaurant adjacent.
    No working full time either so no real benefits besides those legally require in California and San Francisco.

    Advice to Management

    Bring in some new blood and/or train the managers how to motivate. .


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