SD&A Teleservices Reviews | Glassdoor

SD&A Teleservices Reviews

29 reviews

Filter

Filter

Full-time Part-time

2.7
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Steve Koehler
11 Ratings

29 Employee Reviews

Sort: Popular Rating Date

  1. "Different Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Fundraiser in Los Angeles, CA
    Current Employee - Professional Fundraiser in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SD&A Teleservices part-time (Less than a year)

    Pros

    Fun environment, lots of people from different backgrounds, So a good opportunity to network and learn from others.

    Cons

    ii feel its too relaxed of an environment, could use more structure.

    Advice to Management

    talk to me in person, I have a tremendous amount of ideas to help motivate as well add structure to the workplace.
    201341


  2. "Teleservices Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketing Agent in Pittsburgh, PA
    Current Employee - Telemarketing Agent in Pittsburgh, PA
    Recommends

    I have been working at SD&A Teleservices (Less than a year)

    Pros

    Fun. Great coworkers. Convenient location. Flexibility.

    Cons

    Calling same people over and over multiple times. They get upset.


  3. "Ticket Sales Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telemarketing Sales in Washington, DC
    Current Employee - Telemarketing Sales in Washington, DC
    Recommends
    Positive Outlook

    Pros

    It's a great place to work, and earn some extra cash during their seasonal campaigns. They have two shifts, day-night, which works out great because you're allowed flexible hours. The supervisor is great with keeping up the morale in the office with treats, games, and incentives. You get commissions and recognition for your outstanding job in sales!

    Cons

    Employees need head phones to be up to date, instead of dialing manually. The headphones would speed up the calls, to gain more sales. Limited amount of hours can be worked in one week because it's a part time job; there's no overtime pay, and no full time employment. Also, the amount of commission percentage needs to be increased per sale. The weekly progress reports that reflects your work activity is not always accurate. Just because you didn't make a sale, doesn't mean that you weren't productive.

    Advice to Management

    Please invest in headphones for the employees-instead of making them dial manually. Increase the amount of commission per sale, so that employees can be paid more for the work they do in helping SD&A reach their campaign goals!


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "couldnt afford rent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    straightforward sales job for the symphony
    work with patrons to build custom seasons or sell tailored packages
    build good calling and phone skills

    Cons

    no upward mobility
    minimum wage
    couldnt pay rent. this is an sf problem not necessarily this job


  6. Helpful (2)

    "A Job for the Low Esteemed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Telemarketer in Pittsburgh, PA
    Former Employee - Part Time Telemarketer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SD&A Teleservices part-time (More than a year)

    Pros

    Working for the arts. Some kind people. Manager tries and seems nice but lacks skills to deal with the staff he has to hire.

    Cons

    Calling leads to death, poor training, filthy carpet, tired and overwhelmed manager, hopeless cycle of no raises, crabs in a barrel mentality. Staff who can't get jobs anywhere else but there.

    Advice to Management

    Pay more to attract a more effective staff that will stay. Hire managers with people skills.


  7. Helpful (1)

    "Employees seem to have Stockholm Syndrome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketing Sales in San Francisco, CA
    Former Employee - Telemarketing Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SD&A Teleservices full-time (More than 3 years)

    Pros

    You can set a your own schedule. Minimum wage is over $12 too so thats good. Learning about Symphony programming is good. You sometimes get free tickets if not sold out. The location is pretty sweet.

    Cons

    Manager has been there "forever" and complains constantly. He is bullying and insulting to other men. Usually has to do with a your hair or mustache. Also holds many double standards like eating at his desk. Won't let anybody else do it because of "the rats in the building". Plenty of rats in back hallway/back of the restaurant adjacent.
    No working full time either so no real benefits besides those legally require in California and San Francisco.

    Advice to Management

    Bring in some new blood and/or train the managers how to motivate. .


  8. "Sales Agent"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a good part-time gig, where you can look for full-time work. You must be good at sales to make it worthwhile, because you are only paid minimum wage + commission.

    Cons

    This is a part-time position, where you have to work a minimum number of hours and you get no benefits and no room for growth.


  9. Helpful (1)

    "what's this?"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telemarketer in Baltimore, MD
    Former Employee - Telemarketer in Baltimore, MD
    Recommends

    I worked at SD&A Teleservices part-time (More than 3 years)

    Pros

    Accolades and creative bonuses given for excellent work. Manager and most co-workers showed appreciation to each other when we succeeded in obtaining goals. Manager was helpful and attentive team and individuals.

    Cons

    Unfortunately, it was necessary to call leads to death at times. Therefore, that led to a disgruntled staff and burn out.

    Advice to Management

    Keep up the good work in selecting quality managers.


  10. Helpful (1)

    "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice people. There was a lot of nice people there.

    Cons

    The manager gave me old leads and expected me to make a ridiculous amount by the end of the week. I honestly tried my best but...eh.

    Advice to Management

    Stop deceiving people with the base pay. It's bullcrap to be so deceptive


  11. "SD&A"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Pittsburgh, PA
    Current Employee - Sales Representative in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SD&A Teleservices (More than a year)

    Pros

    Strong love of the Arts in the local community. Patrons are most often grateful for the personal experience we create for them.

    Cons

    Limited opportunity to ever work 40 + hours per week.



Showing 29 of 30 reviews
Reset Filters