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SECURUS Technologies

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SECURUS Technologies

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SECURUS Technologies Reviews

Updated Aug 28, 2021

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Found 257 of over 265 reviews

3.0
46%
Recommend to a Friend
75%
Approve of CEO
SECURUS Technologies CEO David Abel
David Abel
21 Ratings
Pros
  • "High integrity, good people, long term employment(in 13 reviews)

  • "great people, great product philosophy(in 9 reviews)

  • Cons
  • "The leadership team always gets stuck holding the bag for what upper management did(in 12 reviews)

  • "If you work from home then you take a pay cut(in 7 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of SECURUS Technologies and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Great place to work at!

      Aug 14, 2021 - Software Engineer in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Freedom to explore the latest tech. Good culture. Visionary and people’s CEO. Has a long way to go!

      Cons

      No joining bonus or shares. Glassdoor has a word limit so I’m filling this up but there aren’t much cons to say.

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    2. 4.0
      Current Employee, more than 10 years

      High growth, lots of opportunity

      Aug 18, 2021 - Sales Executive in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent growth in technology, very talented people to work with, outstanding customer relationships, in the middle of major transformation and evolving every day.

      Cons

      Execution, product management and project management weak but improving. Execuitve Management focused on evolving the company and allowing mid management to run company; struggles.

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    3. 3.0
      Former Employee

      Company

      Aug 28, 2021 - Systems Administrator in Chicago Ridge, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work hours was great for working at faculty

      Cons

      Managing faculty for system administrators

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    4. 2.0
      Former Employee, more than 1 year

      It's OK if you need a job

      Aug 13, 2021 - Anonymous Employee in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are some good people and some of the departments are OK. Working from home is great. The company is smaller, so insurance benefits are not going to be great, but that's not Securus' fault. New leadership has made some improvements.

      Cons

      Poor product quality has a terrible impact on some of the neediest people in the country. The company receives horrible press, some of which is deserved and some of which is not, but the result is you can't tell people you work here. Lots of layoffs because the company is for sale.

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    5. 3.0
      Current Employee, more than 3 years

      nice

      Aug 24, 2021 - Software Support Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      its a nice place to work with good people

      Cons

      heavy workload and crazy hours

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    6. 5.0
      Current Employee, more than 1 year

      Excellent Company

      Jul 20, 2021 - Intelligence Analyst in Atlanta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities with the company

      Cons

      I do not have any downsides of working with the company

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    7. 4.0
      Former Employee, more than 8 years

      Working for Securus

      Jun 25, 2021 - Sales Support Specialist 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I had a great manager who coached and mentored me throughout my tenure and also colleagues that were dependable to reach out to for answers.

      Cons

      Nothing to report here at this time

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    8. 2.0
      Former Employee, more than 1 year

      Technology is a complete misnomer

      Apr 15, 2021 - In Marketing Deprtment 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a good place to work while you look for another job

      Cons

      The technology is something out of the 90s. Everything is manual and it CANNOT be fixed. The equity firm is holding on until it can be put together for sale and let the next buyer deal with it. Corrections does not have money so they can’t invest in infrastructure and it shows.

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    9. 3.0
      Current Employee, more than 1 year

      Was great company

      Jun 29, 2021 - Customer Service Representative - Digital Chat Team in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Schedules, benefits, overtime, free food,

      Cons

      Closed my department due to covid

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    10. 1.0
      Former Employee, more than 1 year

      Horrible company

      Jun 2, 2021 - Project Coordinator in Carrollton, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Absolutely none. Would not work at this company again.

      Cons

      Management team are bullies and unprofessional in the team I was on. Would bash people in front of others. Were not open to new ideas. Reported an issue on an unprofessional co-worker and HR threatened to fire me. Turns out after I left HR is friends with this person corrupt. Most of the employees are on FMLA and abuse it. I have no idea how this company is still in business.

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      2 people found this review helpful
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