SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated August 11, 2018
185 reviews

Filter

Filter

Full-timePart-time

3.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Robert Pickens
11 Ratings

185 Employee Reviews

Sort: PopularRatingDate

Pros
  • "When you work for Securus, there is work-life balance, which is most important" (in 6 reviews)

  • "Very good people to work around with" (in 9 reviews)

Cons
  • "If you work from home then you take a pay cut" (in 7 reviews)

  • "lack of flexibility, work-life balance" (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Development at Securus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Marlton, NJ
    Current Employee - Senior Software Engineer in Marlton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    We recently pulled control of source from outsourced company

    Cons

    Legacy codebase with only a very limited opportunity for refactoring

    Advice to Management

    Keep with this direction. I've already seen marked improvements in process workflows


  2. "I like the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    Good atmosphere. easy going culture.

    Cons

    Cross-functional team collaboration is poor.

  3. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    friendly coworkers, decent benefits, paid vacation and personal days

    Cons

    below average pay, not much growth,


  4. "Best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    I love this job. The best call center I've worked for. The cubicle are a nice SIZE. The building is nice and clean. The supervisors actually help you and you can move up in position really fast it just depends on you.

    Cons

    NO CONS I LOVE THIS JOB THE BEST CALL CENTER

    Advice to Management

    Keep up the great work!

    SECURUS Technologies Response

    Aug 6, 2018

    Thank you so much for taking the time to express your views about working for Securus Technologies. We highly value our call center representatives, because you are part of an elite group that is the... More


  5. "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    Helping with the customer is enjoyable

    Cons

    Retro males. #SecurusToo. Abusive male behavior. Expected. The HR females that cover for them. A crime.

    Advice to Management

    Step into the 21 Century

    SECURUS Technologies Response

    Aug 8, 2018

    We appreciate you taking the time to express your opinion about working for Securus Technologies. We are glad you enjoy helping our customers as their satisfaction is important, but we feel equally... More


  6. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Positive Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than 10 years)

    Pros

    Great experience, benefits and promotion opportunities.

    Cons

    None that I can think of except lots of travel...road warrior


  7. Helpful (1)

    "Only the lonely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (Less than a year)

    Pros

    If you're looking to learn new things, this CAN be what you're looking for.

    Cons

    Don't be too ambitious, and for God's sake, don't let the project managers think you might be smarter than them; well, unless you want to relive high school all over again with the rumor mongering, hazing and conspiracy.

    Advice to Management

    Tell the truth for once.

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    None that I can think of.

    Cons

    Childishish supervisors & management. No leadership or clear structure.

    Advice to Management

    Stop being influenced by your peers!


  9. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Dallas, TX
    Former Employee - Sales Manager in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    Some nice coworkers and OK atmosphere.

    Cons

    Feeling like I was a bug to be stepped on, difficult to get support or any direction. Favoritism is worse than high school. Also a lot of iffy things going on that made me feel I was not on an even playing field. Management is immature...like high school, actually more like grade school and the manager was like a crossing guard and would not let you cross without giving you a hard time if you were not liked. Very intimidating. I was treated well but I seen coworkers be treated horribly. No diversity, if you are of color other than white, it is not in your head---you may be treated differently. I found a much better job, hence I decided to write a review after careful consideration. I don't write poor reviews but I felt it may help if someone needs to work here.

    Advice to Management

    What is wrong with you that you favor people and enjoy intimidating others and even poking fun of employees during conference calls. You should know better. No idea what you think will transpire as you treat people as if cattle, just another warm body to see how far they will go for a sale. I started feeling like I was doing iffy things, and I realize if I feel that way...then time to leave. I did. Hey managers, you do the dirty work and making suggestions is the same thing as if you are doing it yourself. Shady, seeing how much money one can get from the already poor and on the fringes of society.


  10. Helpful (1)

    "Lack of Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (Less than a year)

    Pros

    Great people and environment and plenty of work todo..

    Cons

    So much of the leadership are in roles they grew into and lack the experience of how the real word does certain things..

    Advice to Management

    Upper management is good.. but think with middle management.. they need to bring some fresh blood in and get fresh outlook on things..


Showing 185 of 190 reviews
Reset Filters