SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated September 19, 2018
188 reviews

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3.0
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Robert Pickens
13 Ratings

188 Employee Reviews

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Pros
  • "When you work for Securus, there is work-life balance, which is most important" (in 6 reviews)

  • "Very good people to work around with" (in 9 reviews)

Cons
  • "If you work from home then you take a pay cut" (in 7 reviews)

  • "lack of flexibility, work-life balance" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    I love this job. The best call center I've worked for. The cubicle are a nice SIZE. The building is nice and clean. The supervisors actually help you and you can move up in position really fast it just depends on you.

    Cons

    NO CONS I LOVE THIS JOB THE BEST CALL CENTER

    Advice to Management

    Keep up the great work!

    SECURUS Technologies Response

    Aug 6, 2018

    Thank you so much for taking the time to express your views about working for Securus Technologies. We highly value our call center representatives, because you are part of an elite group that is the... More


  2. Helpful (2)

    "Development at Securus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Marlton, NJ
    Current Employee - Senior Software Engineer in Marlton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    We recently pulled control of source from outsourced company

    Cons

    Legacy codebase with only a very limited opportunity for refactoring

    Advice to Management

    Keep with this direction. I've already seen marked improvements in process workflows

  3. "Fired because it was more cost effective the Company paying for FMLA."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time

    Pros

    Good Techs and Good People.

    Cons

    So money grubbing that they will treat their emplyees any kind of way.

    Advice to Management

    Become human.


  4. "I like the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    Good atmosphere. easy going culture.

    Cons

    Cross-functional team collaboration is poor.


  5. "?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    some cool people to work with. bonuses when they are paid(salary ee only)

    Cons

    too many to name or waste time with

    Advice to Management

    Stop hiring family and friends. Give those that have been by your side an opportunity because they can and will do the job correctly.


  6. Helpful (2)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Some nice people but management is unprofessional to say the least.

    Cons

    Many of these reviews are fake and that is the culture of this company. Lie, lie and lawyer up. Thinking of leaving as I cannot take the racist overtones and the nonstop working overtime and games.

    Advice to Management

    Get a clue what is going on. Stop placing incompetent managers who gossip about their employees. This creates a toxic environment. I feel the company will not be able to get top notch managers just power pushing bullies demanding you to put your job first. The things I have seen are ridiculous. I just stay low till I get out. Don’t bother going to HR to complain, they will treat you as if your the problem.


  7. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    friendly coworkers, decent benefits, paid vacation and personal days

    Cons

    below average pay, not much growth,

  8. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    Helping with the customer is enjoyable

    Cons

    Retro males. #SecurusToo. Abusive male behavior. Expected. The HR females that cover for them. A crime.

    Advice to Management

    Step into the 21 Century

    SECURUS Technologies Response

    Aug 8, 2018

    We appreciate you taking the time to express your opinion about working for Securus Technologies. We are glad you enjoy helping our customers as their satisfaction is important, but we feel equally... More


  9. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Positive Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than 10 years)

    Pros

    Great experience, benefits and promotion opportunities.

    Cons

    None that I can think of except lots of travel...road warrior


  10. Helpful (1)

    "Only the lonely"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (Less than a year)

    Pros

    If you're looking to learn new things, this CAN be what you're looking for.

    Cons

    Don't be too ambitious, and for God's sake, don't let the project managers think you might be smarter than them; well, unless you want to relive high school all over again with the rumor mongering, hazing and conspiracy.

    Advice to Management

    Tell the truth for once.


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