SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated February 19, 2019
197 reviews

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2.9
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Robert Pickens
17 Ratings

Employee Reviews

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Pros
  • "When you work for Securus, there is work-life balance, which is most important" (in 6 reviews)

  • "Very good people to work around with" (in 10 reviews)

Cons
  • "If you work from home then you take a pay cut" (in 7 reviews)

  • "lack of flexibility, work-life balance" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    I love this job. The best call center I've worked for. The cubicle are a nice SIZE. The building is nice and clean. The supervisors actually help you and you can move up in position really fast it just depends on you.

    Cons

    NO CONS I LOVE THIS JOB THE BEST CALL CENTER

    Advice to Management

    Keep up the great work!

    SECURUS Technologies Response

    Aug 6, 2018

    Thank you so much for taking the time to express your views about working for Securus Technologies. We highly value our call center representatives, because you are part of an elite group that is the... More


  2. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than 5 years)

    Pros

    People, culture, mission and health of business

    Cons

    Misleading press coverage that creates poor/unfair public perception of company. Media rarely talks about Securus benefiting inmates/family with video visitation, education, music, emessaging, movies, etc. - as well as helping law enforcement in many areas with wireless containment, investigative products and cell phone forensics to name a few. Unfortunate that so much good work goes relatively unnoticed by public - although customers do show regular appreciation as evidenced by walls full of thank you letters at HQ.

    Advice to Management

    Keep bringing new technology to corrections - it is good for all involved.

  3. "GREAT PLACE TO WORK!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    If you're looking for a collaborative, innovative, and forward thinking company...you can find it at Securus. I have found it to be very welcoming environment and look forward to a long and rewarding career.

    Cons

    No real down side here...

    Advice to Management

    Keep listening to the voice of all associates, just like you do today!


  4. Helpful (1)

    "It's NOT job they tell you it will be."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Carrollton, TX
    Former Employee - Account Executive in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    Good starting salary, Great Technology

    Cons

    Constant Travel, Manager (PA), Tracking You, Constant Turnover, Bad reputation

    Advice to Management

    This job is NOT for just anyone. The travel is very difficult on you and your family. CEO once said, "if you say you do not have time to do your job, I would ask, What were you doing at 4am?" No leash, no great mentoring, just the same old job that they only care about the numbers. No matter how difficult a territory you have. No matter how bad their reputation, and how much turnover they have. I would hugely encourage you to walk the other direction. Money cannot buy you peace of mind or happiness. Especially at Securus.


  5. Helpful (2)

    "Overall good company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technology Analyst
    Former Employee - Technology Analyst
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than 5 years)

    Pros

    Comparable pay to industry standard
    Scattered people throughout company are excellent!
    Management desire is for positive results.

    Cons

    Complex issues sometimes are not understood by management.

    Advice to Management

    Listen to the lower portions of business. Invest money up front to save losses later.


  6. Helpful (5)

    "Nice company. Debilitating benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Dallas, TX
    Current Employee - Software Developer in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    Great industry for developers looking to learn and apply their skills. A lot of work needs to be done. A lot of room for creativity. Your contribution does not go unnoticed.

    Cons

    Horrible health benefits. Deductible alone reduces your salary if you have a preexisting condition. In addition to the high deductible (at least $2000.00) , the monthly cost are ridiculously high. Cigna is a very greedy insurance company. Little to no choice but to pay into this money grubbing health insurer working here.

    Advice to Management

    Drop Cigna and find an insurer that offers non-deductible plans. Warn potential candidates that you offer only deductible based insurance. It's only fair because the deductible, technically, reduces their salary if they have preexisting condition.


  7. "Technical support"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time

    Pros

    Pay is decent after you put in the time

    Cons

    Favoritism and messy. Management doesn’t care.

  8. Helpful (2)

    "PM"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at SECURUS Technologies full-time

    Pros

    None come immediately to mind. It is a painful company to work with. Not a merit based Environment.

    Cons

    Under skilled. Project Management are taught to push buttons and work via a script but real experience is lacking. Securus undermines itself trying to save money.

    Advice to Management

    Careful with the capital expenditures. Your shareholders will pay the price if you get caught.


  9. "Love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SECURUS Technologies full-time

    Pros

    Friendly environment, good management recommend to anybody.

    Cons

    Pay sucks and benefits sucks


  10. Helpful (3)

    "Expect to get fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Northeast, NY
    Former Employee - Field Service Technician in Northeast, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    Good pay, lots of OT.

    Cons

    High turnover; work inside prisons; you will be expected to engineer jobs even though it is above your paygrade. Nepotism is everywhere. Justice system is extremely corrupt and may try to put you is jail just because they can.

    Advice to Management

    You got it good: thank God for your jobs and your cousin.