SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated May 11, 2018
176 reviews

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3.2
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Robert Pickens
7 Ratings

176 Employee Reviews

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Pros
  • When you work for Securus, there is work-life balance, which is most important (in 6 reviews)

  • Very good people to work around with (in 9 reviews)

Cons
  • If you work from home then you take a pay cut (in 7 reviews)

  • lack of flexibility, work-life balance (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great Company and Wonderful People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Services Coordinator in Granite, OK
    Former Employee - Technical Services Coordinator in Granite, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (More than 3 years)

    Pros

    Great competitive pay and benefits. Job progression available and training opportunities. The last year I worked for them was 2005, it didn;t let me choose back any further.

    Cons

    Provides IT/telephone etc. support to Correctional facilities where contracts are bid every so many years. If someone out bids them in your area you can loose your job. that simple! But the people there are wonderful from top to bottom!

    Advice to Management

    Keep up the great work, if you come back to Oklahoma I would love to come back and join the team again.


  2. "Lack of Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Carrollton, TX
    Former Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (Less than a year)

    Pros

    Great people and environment and plenty of work todo..

    Cons

    So much of the leadership are in roles they grew into and lack the experience of how the real word does certain things..

    Advice to Management

    Upper management is good.. but think with middle management.. they need to bring some fresh blood in and get fresh outlook on things..

  3. "Years of Experience, but no one knows what they are doing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Implementation
    Former Employee - Implementation
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    There are few. The company provides a service that correctional facilities need and their Telecommunications division has it together for the most part.

    Cons

    The insurane is awful. Pay is awful. Management is awful.

    Advice to Management

    Listen to your staff. Hire management with experience running software/IT teams. Get more involved in your remote locations. You laid off staff you could have used to build better products. Stop treating the company like a popularity contest.


  4. "Client Relations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relationship Manager in Knoxville, TN
    Current Employee - Client Relationship Manager in Knoxville, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Consistent with paying tuition reimbursement up to a certain amount. Ok company to work for especially if you can be located in the Dallas, Tx office. Good pay.

    Cons

    Not any growth on certain sides of the company. Securus corporate office is not the same though.

    Advice to Management

    Better communication.


  5. "Great Job, but...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Dallas, TX
    Former Employee - Senior Account Manager in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time (More than 3 years)

    Pros

    Loved my team. We'd travel for most of the week and back in the office on Friday, when we got back together we were very close. We were a great group. That goes for the rest of the employees there too, great group of people

    Cons

    I could care less about management and they felt seemingly the same about us.
    Was directed to do some ethically grey behavior which I didn't agree with.

    Advice to Management

    Do what's best for the people who work for you, the customers, the shareholders, in that order


  6. Helpful (1)

    "Micromanaging and no room for creativity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Addison, TX
    Former Employee - Anonymous Employee in Addison, TX
    Doesn't Recommend

    I worked at SECURUS Technologies (More than a year)

    Pros

    Company benefits were average.

    Cons

    Micromanaging management style. Not open to new ideas. If you work from home then you take a pay cut. They GPS track the movements of the sales team via the company provided cell phones.


  7. "Not Very Stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    Great benefits! Good People, Wonderful Work/ Life Balance

    Cons

    2 lay offs in 6 months, no clear direction, lack of communication from superiors

    Advice to Management

    Right needs to know what the left hand is doing, People are not just a spot on a spreadsheet

  8. "Good but can be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    Easy going work, Great bonus structure,

    Cons

    need to work on health insurance, flexibility in working hours


  9. "Sales Professionals stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    If you like to travel then this might be for you.

    Cons

    Everything sales related. Lack of integrity and don't even think you will begin to understand the compensation plan as it is designed to confuse you. The lack of Sales Leadership is evident here. The sales strategy is poor to say the least. If you want to de-value your sales career then this is the place for you. Otherwise run away as fast as you can.

    Advice to Management

    Purge management and start over with true sales professional leaders who understand a sales process and culture that will breed success.

    SECURUS Technologies Response

    Mar 2, 2018

    We are very sorry to hear of your experience with Securus Technologies. We have several long-term, very successful sales associates who have grown professionally, been compensated well, and are still... More


  10. "Eh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time

    Pros

    Overall securus is a good place to get started in the call center environment. Very helpful when it comes to training. And the shift choices are great because of the variety

    Cons

    They are way too strict on attendance policies you can be late due to unforeseen circumstances or something serious and it won't matter. Some of the management is rude and will make you feel stupid when you need help

    Advice to Management

    Fix attendance policies if you want a lower turnover rate. Also when people need help be more kind and understanding


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