SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated October 15, 2018
190 reviews

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2.9
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Robert Pickens
14 Ratings

190 Employee Reviews

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Pros
  • "When you work for Securus, there is work-life balance, which is most important" (in 6 reviews)

  • "Very good people to work around with" (in 10 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Best job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    I love this job. The best call center I've worked for. The cubicle are a nice SIZE. The building is nice and clean. The supervisors actually help you and you can move up in position really fast it just depends on you.

    Cons

    NO CONS I LOVE THIS JOB THE BEST CALL CENTER

    Advice to Management

    Keep up the great work!

    SECURUS Technologies Response

    Aug 6, 2018

    Thank you so much for taking the time to express your views about working for Securus Technologies. We highly value our call center representatives, because you are part of an elite group that is the... More


  2. "Field Service"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time (More than 8 years)

    Pros

    They pay on time. But not what is always owed.

    Cons

    Difficult Company to work for. Securus undercut themselves by hiring people without an adequate skill level.
      There is a lack of leadership skill and personal maturity amongst Middle Management. Upper management must know this. But fails to correct the steerage. It is possible the lack of skill and leadership extends to the Upper management team also.

    Advice to Management

    Leadership starts at the top. A good house cleaning MIGHT suffice.
    Middle Management is worth saving. But you would need to spend money training them to an accepted Industry standard.

  3. "Love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SECURUS Technologies full-time

    Pros

    Friendly environment, good management recommend to anybody.

    Cons

    Pay sucks and benefits sucks


  4. "Understaffed and frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    There are no pros here

    Cons

    They have no interest in their employees.

    Advice to Management

    It's not your fault, I know the higher ups don't care about you either.


  5. "Fired because it was more cost effective the Company paying for FMLA."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time

    Pros

    Good Techs and Good People.

    Cons

    So money grubbing that they will treat their emplyees any kind of way.

    Advice to Management

    Become human.

    SECURUS Technologies Response

    Sep 24, 2018

    Securus Technologies is committed to conducting its business affairs with honesty and in full compliance with all applicable laws, rules and regulations. We respect the law, and we have a... More


  6. "I like the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    Good atmosphere. easy going culture.

    Cons

    Cross-functional team collaboration is poor.


  7. "?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Doesn't Recommend
    Disapproves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    some cool people to work with. bonuses when they are paid(salary ee only)

    Cons

    too many to name or waste time with

    Advice to Management

    Stop hiring family and friends. Give those that have been by your side an opportunity because they can and will do the job correctly.

  8. Helpful (2)

    "Client Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Some nice people but management is unprofessional to say the least.

    Cons

    Many of these reviews are fake and that is the culture of this company. Lie, lie and lawyer up. Thinking of leaving as I cannot take the racist overtones and the nonstop working overtime and games.

    Advice to Management

    Get a clue what is going on. Stop placing incompetent managers who gossip about their employees. This creates a toxic environment. I feel the company will not be able to get top notch managers just power pushing bullies demanding you to put your job first. The things I have seen are ridiculous. I just stay low till I get out. Don’t bother going to HR to complain, they will treat you as if your the problem.


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SECURUS Technologies full-time

    Pros

    friendly coworkers, decent benefits, paid vacation and personal days

    Cons

    below average pay, not much growth,


  10. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Manager in Dallas, TX
    Former Employee - Account Manager in Dallas, TX
    Positive Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than 10 years)

    Pros

    Great experience, benefits and promotion opportunities.

    Cons

    None that I can think of except lots of travel...road warrior


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