SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated November 6, 2017
156 reviews

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3.6
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Rick Smith
95 Ratings

156 Employee Reviews

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Pros
  • When you work for Securus, there is work-life balance, which is most important (in 5 reviews)

  • is a fast growing company that generates a need for new leaders and employees (in 7 reviews)

Cons
  • lack of flexibility, work-life balance (in 4 reviews)

  • No cellphones on desk & No emergency number to give family members or children (in 3 reviews)

More Pros and Cons

  1. Featured Review

    "Excellent Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Carrollton, TX
    Current Employee - Management in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    SECURUS provides a very professional work environment with great pay and bonus structure. The services provided bring families the ability to stay in touch during very difficult times. Management is very available to all associates within the company and provide a very harmonious work environment for staff. The culture is one of promoting strong work/life balance, community outreach, and the opportunity to grow within the organization when skills are proven.

    Cons

    I have no negative comments. It's a great organization to work for.

    Advice to Management

    Keep up the good work.

    SECURUS Technologies Response

    Aug 14, 2017

    We certainly appreciate your commitment to the organization.


  2. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    Great people, supportive of your ideas and pays well.

    Cons

    Does not respect personal life or family time, make you work a lot of hours.

  3. "Securus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies full-time

    Pros

    Great benefits, culture of company

    Cons

    lack of flexibility, work-life balance


  4. "Loved working there"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies part-time (More than a year)

    Pros

    The CEO's really great. He helps out in day-to-day activities.
    It was nice having relaxation and flexibility there.

    Cons

    The working hours could become a bit tensed, but that way, we're highly productive.

    Advice to Management

    Keep up the good work


  5. "Excellent workplace with good opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    A fulfilling job with good exposure so you get to learn a lot. The work environment and culture is great. When you work for Securus, there is work-life balance, which is most important. The leadership is great to work with. The pay at Securus is also good and you get to travel a lot. There is a lot of room for growth. The company is always looking to promote talent.

    Cons

    None. I think the overall company is great to work for


  6. Helpful (2)

    "Senior Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SECURUS Technologies full-time

    Pros

    I really can't think of any good things about this company.

    Cons

    Bullying was a problem. The project I was on was failing, and had made some rather unfortunate inital choices. I'm not sure if my project ever saw the light of day. Employee perks seemed to flow only to sales, with engineering forgotten conpletely. My own manager was inept, and did not know how best to use me--I got written up for his failures.

    Advice to Management

    Honestly, current management is too far gone. They're too focused on whether they can make money doing something, and don't seem to care about whether the things they're doing are morally correct.


  7. ""Innovative Organization""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Project Engineer in Dallas, TX
    Current Employee - Project Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    Exposure to multiple projects .

    Cons

    The company is always bouncing around on different contracts.

    Advice to Management

    Continue to strive for innovation and portfolio development.

  8. "Decent workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    Good management, approachable people at all levels

    Cons

    There is no flexibility what so ever

    Advice to Management

    Please add flex time for employees or WFH option when needed. And also improve benefits program.


  9. "An Educational Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SECURUS Technologies full-time

    Pros

    I worked at SECURUS Technologies for about 2 years. It's not a long time for one's career, I had my reason to leave but if I had choice, I would to stay.
    For such 2 years experience, I gotta say that it's quite educational, I mean it's not because I don't know what to do or how to do, it's just the team there worked together and showed me what does team-work really means. I used to work like lone wolf. But there, you may survive working as lone wolf but to reach up to a new level, must be a team-work. They showed me and helped to understand how important it was and leveled me up with them. My prospective totally changed in past 2 years. I believe even I left there, but the experience is no doubt to be a long term effect that could benefit me as long as it needs to be

    Cons

    I'm not sure if have too much to share on this section. There is always some tasks are not easy, and not all people you work together could be same pace or to cooperate together. But at least for 2 years I spent there, I don't think I met people really mean on me.

    Advice to Management

    If really need to put something here, I'd say if could have a better coffee machine, that would be great. (They might have done it after I left........)


  10. Helpful (1)

    "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Carrollton, TX
    Former Employee - Account Executive in Carrollton, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (Less than a year)

    Pros

    Comp structure and bonus potential is large. Ability to see places and travel if you enjoy that.

    Cons

    Amount of time to receive your bonus from the time you close the deal. Travel requirements. Lots of turnover internally. Customer base is law/corrections enforcement; jails, prisons, etc...

    Advice to Management

    Don't manage to travel metrics. Get out with employees to offer hands on training, many new employees are thrown out into the field with little training


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