SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated September 17, 2017
158 reviews

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3.8
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Rick Smith
98 Ratings

158 Employee Reviews

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Pros
  • When you work for Securus, there is work-life balance, which is most important (in 5 reviews)

  • SECURUS provides a very professional work environment with great pay and bonus structure (in 8 reviews)

Cons
  • Work from home options are costly (in 6 reviews)

  • Upper management would prefer employees work at least 10 free extra hours a week just so they can beat you down a little bit more (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "Excellent Company to Work For"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Carrollton, TX
    Current Employee - Management in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    SECURUS provides a very professional work environment with great pay and bonus structure. The services provided bring families the ability to stay in touch during very difficult times. Management is very available to all associates within the company and provide a very harmonious work environment for staff. The culture is one of promoting strong work/life balance, community outreach, and the opportunity to grow within the organization when skills are proven.

    Cons

    I have no negative comments. It's a great organization to work for.

    Advice to Management

    Keep up the good work.

    SECURUS Technologies Response

    Aug 14, 2017

    We certainly appreciate your commitment to the organization.


  2. "Got me from unemployed to Back on the Scene!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dallas, TX
    Former Employee - Customer Service Representative in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (More than a year)

    Pros

    Variable shifts to meet your needs, great large parking with no cost.

    Cons

    Huge turn over, start up office was not yet situated for consistency.

    Advice to Management

    Stick around! We need ya.

  3. "Very good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Addison, TX
    Former Employee - Quality Assurance Analyst in Addison, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (More than 5 years)

    Pros

    They are always looking for new technogoly

    Cons

    There are very too many long work hours

    Advice to Management

    Please don't burn out people.


  4. "Good, reliable place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Dallas, TX
    Current Employee - Senior Software Developer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    Stable, predictable bonuses, excellent coworkers, cool technology

    Cons

    Some processes need improvement; not all departments are aligned.

    Advice to Management

    Generally OK; they can be cheap but as long as the bonuses are good, it's a fair trade-off


  5. "Great Company who's looking to promote great talent!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Securus is a very stable, growing company. Acquiring companies so that we can provide addition products to our customers. An awesome perk is that Securus has paid out bonus payments every quarter for over 6 years! It's an all-for-1; 1-for-all company. If the associates don't receive their bonuses, neither does the Executive team. Securus has also increased its' internal promotions by 51% from 2012 to 2013!!! Lots of Career Pathing Opportunities!

    Cons

    The rapid growth pace would be a con to some degree. Securus is additioning additional resources to make up for the added workloads.

    Advice to Management

    Thank you for the recognition programs, monthly associate events, fun emails, and for supporting the associates.

    SECURUS Technologies Response

    Mar 6, 2014 – Recruiting Supervisor

    Thank you for the kind words about Securus. We have focused on increasing associate morale by adding recognition programs, creating an internal interview process, additional training opportunities... More


  6. "I love it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Level III in Dallas, TX
    Current Employee - Customer Service Level III in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    It's soooooo simple and easy! Quick promoting!

    Cons

    customers are rude but everything is good!

    Advice to Management

    n/a


  7. Helpful (4)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SECURUS Technologies full-time (More than 3 years)

    Pros

    Interesting industry. Decent location. Had a good manager.

    Cons

    Too little emphasis on ethics.

  8. Helpful (15)

    "I am the Chief Executive Officer of Securus, and wanted to add my comments to glassdoor."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Chief Executive Officer in Dallas, TX
    Current Employee - Chief Executive Officer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Company that tries hard to balance the needs of customers, investors, and Associates.
    Better than market bonus plan based on company performance paid QUARTERLY, that is rare and has paid a good bonus for +7 years!
    Increased employment from 500 in 2007 to +1,000 presently, so growing is good. In that time, has never had mass layoffs, has grown employment and profit, has increased product set through acquisitions, and has the largest VoIP corrections based IT platform in the world - so high tech and software based.
    Has hundreds of on-line courses and a good tuition reimbursement program - they actually help you and want you to get a degree if you put in the time.
    If you want to be challenged and learn and have a good chance for advancement - Securus is for you.

    Cons

    Securus cares and tries to make EVERYTHING better including Associates. You have to work hard - but are rewarded for that. You have pressure to save lives and help law enforcement and corrections officials to solve and prevent crimes. Clearly have job pressure - but can be a rewarding career if you are up to it.

    Advice to Management

    Work harder to help Associates understand the business which is complex.


  9. "High Tech Company in a (Perceived) Low Tech Industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Melbourne, FL
    Current Employee - General Manager in Melbourne, FL
    Recommends
    Positive Outlook

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Securus provides high-value products in an challenging industry (corrections). They are willing to spend millions of IR&D money annually to provide the highest level of technologies to assist law enforcement. The work environment encourages creativity at all levels of employees and recognizes those that excel at their job. I have been with the organization for over 3 years with over 30 years of corporate experience and have found that the Securus leadership does an excellent job balancing building equity for the company investors while acknowledging the importance of highly trained and motivated employees.

    Cons

    As a prospective employee looking for a job, the corrections industry/market would seem to be a non-progressive place to work. Securus needs to do a better job of communicating that the company is involved in cutting-edge technologies that would interest any prospective employee


  10. Helpful (2)

    "Securus technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst/Tester in Dallas, TX
    Current Employee - QA Analyst/Tester in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at SECURUS Technologies full-time (More than 8 years)

    Pros

    I've been here 8 years and every have received a bonus every QT... there's plenty of work and its never boring... its called work people... get used to it..

    Cons

    none... its called work people... get used to it.. the great thing about freedom is that you can quit and move on when ever you decide... or stay.. its all up to you..

    Advice to Management

    just remember that every decision you make - impacts every employee differently.


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