SECURUS Technologies Reviews | Glassdoor

SECURUS Technologies Reviews

Updated July 9, 2018
181 reviews

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3.1
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Robert Pickens
9 Ratings

181 Employee Reviews

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Pros
  • "When you work for Securus, there is work-life balance, which is most important" (in 6 reviews)

  • "Very good people to work around with" (in 9 reviews)

Cons
  • "If you work from home then you take a pay cut" (in 7 reviews)

  • "lack of flexibility, work-life balance" (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Development at Securus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Marlton, NJ
    Current Employee - Senior Software Engineer in Marlton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    We recently pulled control of source from outsourced company

    Cons

    Legacy codebase with only a very limited opportunity for refactoring

    Advice to Management

    Keep with this direction. I've already seen marked improvements in process workflows


  2. Helpful (1)

    "Great Company and Wonderful People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Services Coordinator in Granite, OK
    Former Employee - Technical Services Coordinator in Granite, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SECURUS Technologies full-time (More than 3 years)

    Pros

    Great competitive pay and benefits. Job progression available and training opportunities. The last year I worked for them was 2005, it didn;t let me choose back any further.

    Cons

    Provides IT/telephone etc. support to Correctional facilities where contracts are bid every so many years. If someone out bids them in your area you can loose your job. that simple! But the people there are wonderful from top to bottom!

    Advice to Management

    Keep up the great work, if you come back to Oklahoma I would love to come back and join the team again.

  3. "Best communication service provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Dallas, TX
    Current Employee - Administrative Assistant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than 3 years)

    Pros

    Securus is an inmate communication service provider. Their technology allows incarcerated members to connect with their loved ones via phone calls and their video visitation platform. They were prompt and did an excellent job.

    Cons

    This company is doing not any negative service.


  4. "One of the best inmate communication service provider company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Los Angeles, CA
    Current Employee - Project Manager in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    This company does a great job. They always ask about any issues we may have and explain what services they will provide. We highly recommend their services

    Cons

    NO negative outcome with working this company.

    SECURUS Technologies Response

    Feb 13, 2018

    We are so glad that you enjoy working for Securus. Our Associates are very important to us. We pride ourselves on our services and our customers. Thank you for being an important part of our service... More


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director in San Antonio, TX
    Current Employee - Executive Director in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    The staffs are very helpful, friendly and very much professional in their work. They really pleased me. I should highly recommend them.

    Cons

    No downside with working them.


  6. "Loved working there"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SECURUS Technologies part-time (More than a year)

    Pros

    The CEO's really great. He helps out in day-to-day activities.
    It was nice having relaxation and flexibility there.

    Cons

    The working hours could become a bit tensed, but that way, we're highly productive.

    Advice to Management

    Keep up the good work

    SECURUS Technologies Response

    Jan 11, 2018

    We are so pleased to hear that you enjoyed your time working for Securus Technologies. We wish you the best of luck in your future ventures.


  7. "Excellent workplace with good opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Carrollton, TX
    Current Employee - Anonymous Employee in Carrollton, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (More than a year)

    Pros

    A fulfilling job with good exposure so you get to learn a lot. The work environment and culture is great. When you work for Securus, there is work-life balance, which is most important. The leadership is great to work with. The pay at Securus is also good and you get to travel a lot. There is a lot of room for growth. The company is always looking to promote talent.

    Cons

    None. I think the overall company is great to work for

  8. ""Innovative Organization""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Project Engineer in Dallas, TX
    Current Employee - Project Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time (Less than a year)

    Pros

    Exposure to multiple projects .

    Cons

    The company is always bouncing around on different contracts.

    Advice to Management

    Continue to strive for innovation and portfolio development.


  9. "Pretty good place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at SECURUS Technologies full-time

    Pros

    Securus has a smaller company feel, so it's easier to form business relationships. I genuinely like the company, the work, the people and the feel of the place. Bonuses are paid quarterly instead of yearly, and it's a stable company in a growth industry.

    Cons

    There's a very noticeable lack of diversity in senior management.


  10. "GREAT sales team & leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Education & Learning Instructor in Carrollton, TX
    Current Employee - Senior Education & Learning Instructor in Carrollton, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time

    Pros

    This is one of the most professional, organized, goal oriented and purpose driven sales teams that I have supported as a Sales Trainer. We are led by a great Senior VP of Sales who has a great understanding for a sales platform as well as what is required for the organization to run as a whole. He is extremely driven, yet respectful and coaches the sales leadership team as well as the sales reps from his experience to strive for our best! The sales reps, though not in the office often, are always polite and willing to help. This is a growing company with great opportunities and I would highly recommend looking at becoming a Securus Associate.

    Cons

    I do not have any at this time.


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