SELLBYTEL Group Servicio de Atención al Cliente Reviews | Glassdoor

SELLBYTEL Group Representante de Servicio de Atención al Cliente Reviews

Updated May 21, 2019

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Found 29 reviews

2.3
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31%
Recommend to a Friend
30%
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SELLBYTEL Group CEO Michael Raum
Michael Raum
8 Ratings
  1. "Contratado para traslado de París a Barcelona, cancelaron la formación 3 semanas después"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agente de Servicio de Atención al Cliente in Barcelona
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group full-time for less than a year

    Pros

    un buen sitio para empezar al llegar a Barcelona, se ofrecen a ayudar con todos los trámites de documentación importante como el documento de identidad español para extranjeros, seguridad social y demás...

    Cons

    No estoy seguro de cómo se las apañan para hacer la previsión, pero está mal.

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    SELLBYTEL Group2019-05-21

    SELLBYTEL Group Response

    June 5, 2019Head of Marketing International

    Thank you so much for your rating! We are very pleased to see that you enjoyed your time at SELLBYTEL surrounded by good co-workers within a multicultural environment. At the same time, we are sorry to see that you were less satisfied with other aspects of your position. We appreciate honest feedback as it encourages us to continue working to generate an even more attractive work environment for our employees. We wish you all the best in your future career!

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  2. Helpful (2)

    "Acoso laboral, ansiedad, esclavitud y bajos salarios."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Representante de Servicio de Atención al Cliente in Barcelona
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group part-time for more than 3 years

    Pros

    Posibilidad de trabajar desde casa

    Cons

    Nada es como lo que te dicen en la entrevista. Te tratan como a un esclavo. Te obligan a hacer horas extras. No hay tiempo entre llamadas (no el tiempo de acuerdo a la ley). No hay pausas visuales. No hay meritocracia (solo se asciende si se hace amistad con un gerente y favores personales). Los jefes de equipo suelen intimidarte todo el tiempo. Olvídate de los incentivos, nunca los recibirás a menos que seas... amigo de tu jefe. Las métricas siempre están manipuladas. Siempre es un problema cogerte vacaciones y tienes que cogerlas cuando la empresa quiera. La gestión es un desastre absoluto. Las comunicaciones internas no existen, así que nadie sabe nada. Ellos hacen muchas cosas fuera de la ley y fuera del acuerdo de telemárquetin. Solo hacen contratos temporales y despiden a casi todos en diciembre. Los contratos que hacen no respetan la ley.

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    Advice to Management

    Respetar a los seres humanos. Mirad Sellbytel en Valencia y Barcelona.

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    SELLBYTEL Group2019-05-21

    SELLBYTEL Group Response

    June 5, 2019Head of Marketing International

    Thank you for your rating. We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect every employee’s feedback, and thanks to them we do our best to generate an even more attractive work environment for employees. Thanks again for taking the time to rate us. We wish you all the best for your future!

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  3. "Buen ambiente"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Representante de Servicio de Atención al Cliente in Barcelona
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SELLBYTEL Group full-time for more than 3 years

    Pros

    Buen ambiente, buen sueldo, buenos incentivos y buena comunicación con los jefes de equipo. La gestión es sencilla y los descansos también buenos.

    Cons

    Estructura de incentivos, ascensores, espacios para comer saturados.

    Advice to Management

    Disponer de un bar propiciaría un mejor ambiente para el turno de noche y el tiempo libre.

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    SELLBYTEL Group2019-04-01

    SELLBYTEL Group Response

    April 24, 2019Head of Marketing International

    We are very happy to read that you enjoyed your time with us, and had a good interaction with management. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect every employee’s feedback, as there is improvement potential in our company just like with any other business. Thanks again for taking the time to rate us. We wish you all the best for your future!

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  4. "Buena para crecer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor de Servicio de Atención al Cliente in Barcelona
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group full-time for more than 3 years

    Pros

    Departamento de formación muy bueno, excelentes oportunidades de crecer profesionalmente, si estás listo para ello.

    Cons

    Sueldos un tanto bajos para mantener al personal cualificado en la empresa.

    Advice to Management

    Revisa los sueldos.

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    SELLBYTEL Group2019-03-20

    SELLBYTEL Group Response

    March 25, 2019Head of Marketing International

    Thank you so much for your rating! We are very pleased to see that you enjoyed your time at SELLBYTEL in Barcelona surrounded by a good atmosphere and professional opportunities, we are also happy to hear that our company helped you grow professionally. At the same time, we are sorry to see that you were less satisfied with other aspects. We appreciate honest feedback as it encourages us to continue working to generate an even more attractive work environment for our employees. We wish you all the best in your future career!

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  5. "La peor empresa para la que he trabajado."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agente de Servicio de Atención al Cliente in Barcelona
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SELLBYTEL Group full-time for less than a year

    Pros

    Solo uno: la mayoría de los empleados son majos. Pero sabes que no durarán mucho.

    Cons

    Todo. Falta de profesionalismo. Te tratan como a un número. Las condiciones del contrato son las peores posibles. Hay errores incesantes en las nóminas. Salario muy bajo. Falta de comunicación y de estructura. Las reglas de ruptura y la supervisión del horario de trabajo son muy estrictas. Sin elogios o reconocimiento, incluso si estás haciendo un trabajo excelente, tan solo quejas.

    Advice to Management

    ¿Para qué ? No les importa de todos modos.

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    SELLBYTEL Group2019-03-31

    SELLBYTEL Group Response

    April 24, 2019Head of Marketing International

    Thank you for your rating. We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect every employee’s feedback, and thanks to them we do our best to generate an even more attractive work environment for employees. Thanks again for taking the time to rate us. We wish you all the best for your future!

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  6. "Dirección espantosa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Servicio de Atención al Cliente y Ventas in Barcelona
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SELLBYTEL Group full-time for less than a year

    Pros

    Ninguno, solo es un trabajo.

    Cons

    Tipo de dirección dictatorial.

    Advice to Management

    Cambiad al personal directivo de categoría intermedia.

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    SELLBYTEL Group2019-02-20

    SELLBYTEL Group Response

    February 21, 2019Head of Marketing International

    Thank you for your rating. We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect every employee’s feedback, and thanks to them we do our best to generate an even more attractive work environment for employees. Thanks again for taking the time to rate us. We wish you all the best for your future!

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  7. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Representante de Servicio de Atención al Cliente 

    I have been working at SELLBYTEL Group

    Pros

    Te ayudan a empezar el trabajo (NIE, número de la seguridad social). Buenos compañeros de trabajo.

    Cons

    Mala gestión. Siempre te controlan. Te sientes como en el instituto (te ponen nota, tienes que pedir permiso al jefe del equipo antes de ir a por agua o algo). No hay motivación. Sueldo bajo.

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    SELLBYTEL Group2019-02-08
  8. "Trabajo en un equipo externalizado"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Representante de Servicio de Atención al Cliente in Barcelona
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group part-time for more than a year

    Pros

    Muy buen equipo, horas flexibles.

    Cons

    Trabajo bajo la constricción de la política del cliente.

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    SELLBYTEL Group2018-11-01

    SELLBYTEL Group Response

    November 6, 2018Head of Marketing International

    Thank you so much for your rating! We are glad you are enjoying your time here at SELLBYTEL and that you got the best out of the great environment generated by your teammates. We are constantly working on doing our best to generate an even more attractive work environment for employees. Once again, thank you for your great review.

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  9. "Agente de atención al cliente"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Servicio de Atención al Cliente in Barcelona
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group for more than a year

    Pros

    Siempre te pagan de manera puntual. Ambiente internacional.

    Cons

    Cero prestaciones para los empleados. Aparte del edificio principal, las instalaciones en otras ubicaciones en Barcelona son muy malas.

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    SELLBYTEL Group2018-09-26

    SELLBYTEL Group Response

    October 1, 2018Head of Marketing International

    We are very happy to see that you enjoy working in SELLBYTEL along with great colleagues and that you find the multicultural environment quite pleasant. We place great emphasis on receiving honest feedback from our employees, in order to keep improving. Once again, thank you for your feedback!

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  10. "Ambiente internacional, divertida y buena atmósfera"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agente de Servicio de Atención al Cliente in Barcelona
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SELLBYTEL Group full-time for less than a year

    Pros

    Se te paga puntualmente, más que en otros puestos similares

    Cons

    Trabajo repetitivo y aburrido, difícil coger vacaciones

    Advice to Management

    Escuchar a los empleados

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    SELLBYTEL Group2018-08-22

    SELLBYTEL Group Response

    September 14, 2018Head of Marketing International

    Thank you for your rating. We are happy you were part of the SELLBYTEL team. On the other hand, we are sorry to see that you were less satisfied with some aspects of your position. We respect every employee’s feedback, and thanks to them we do our best to generate an even more attractive work environment for employees. Thanks again for taking the time to rate us. We wish you all the best for your future!

    Show Less
Found 29 reviews