SERMO Reviews | Glassdoor

SERMO Reviews

Updated November 7, 2018
93 reviews

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2.3
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Peter Kirk
62 Ratings

93 Employee Reviews

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Pros
  • "possibility to work from home if needed" (in 8 reviews)

  • "There are a few smart hard-working, passionate people who get the job done" (in 6 reviews)

Cons
  • "Sometimes upper management is too blindly ambitious" (in 7 reviews)

  • "Poor motivation for career growth" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in New York, NY
    Current Employee - Senior Project Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SERMO full-time (Less than a year)

    Pros

    Job is challenging in a good way as you can grow professionally and personally. Market research is a continuous changing field and the higher ups keep up with the pace to better the company.
    It is refreshing to have supportive management and when referred to as a team it holds true.
    All and all it is a rewarding place to work for.

    Cons

    Work space is very close so at times can get very loud.


  2. Helpful (6)

    "Poor CEO/Leadership & direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SERMO full-time (More than 3 years)

    Pros

    - Changes are in store with new leaders guiding the company.
    - Better marketing, branding and communications (barely).
    - Some great people to work with. They are a safe haven. Otherwise, you'll drown in CEO's random ideas.
    - Market research business is chugging along well.

    Cons

    - No clear focus or strategy because the CEO doesn't know what a real strategy looks like.
    - Lots of changes over the last few years, mostly in the executive levels.
    - No idea what tech is building or improving.
    - The social network side of it needs a lot of work. No updates have been made for quite some time. It looks like something out of the early internet age.

    Advice to Management

    - Take responsibilities away from the CEO so he can't make rash decisions on a whim.
    - Give the company clear direction on what's to come.
    - Communicate real issues instead of hiding them or firing people.

  3. Helpful (5)

    "Tread lightly and do your diligence in the interview process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    All non-executive level people are good and nice to work with.

    Cons

    There is no company strategy. Leadership direction is poor. Company has been known to clean house every so often.


  4. Helpful (9)

    "Scared and directionless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SERMO full-time (More than 3 years)

    Pros

    Good, well intended people that seek to give doctors a place to communicate

    Cons

    Senior management constantly changes direction and provides zero support in getting our jobs done. Everything is always hurried and sloppy. Clients get mad as a result. We get no help from technology because they’re always working on some other project that doesn’t make money.


  5. "Excellent place to work"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SERMO full-time

    Pros

    Agile company that listens to its employees, and is willing/able to make changes when good ideas are presented. Also management is very supportive, and great at recognizing solid effort and performance.

    Cons

    Small company, so if you're looking to hide out, not do your job, and collect a paycheck, this company probably isn't for you.


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in La Puebla, NM
    Current Employee - Account Executive in La Puebla, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SERMO full-time (Less than a year)

    Pros

    - Great work environment.
    - The upper management would actually listen to your ideas and put them on practice if they are good.
    - You’ll be challenging yourself constantly.
    - Hard work pays off.
    - You’ll get valuable feedback from your managers.
    - You can develop a career.
    - You get the chance to travel.
    - International Company.

    Cons

    - You might need to work some extra hours to get the job done, but it would be worth it at the end.


  7. Helpful (10)

    "Awful company"

    StarStarStarStarStar
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I have been working at SERMO full-time

    Pros

    Most of the people who work there are friendly.

    Cons

    All the negative comments here are true.

    The work culture fosters paranoia. I won't comment any more here, but please trust the negative reviews.

  8. Helpful (6)

    "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Charlotte, NC
    Current Employee - Project Manager in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SERMO full-time

    Pros

    Some degree of flexibility with schedule and working from home. Food and drinks are provided weekly for all offices. There are some really awesome people here.

    Cons

    Very poor work-life balance, frequent raise droughts and mass firings, unrealistic expectations, low retention, and greedy C-suites. Projects are oversold and promised in unreasonable timelines to the point that project managers are given almost impossible assignments. Regardless of the means, you are expected to close on time and the company will not acknowledge your efforts and/or project challenges. The only consistent trend in this company is that they overwork their employees to the point of failure.

    Advice to Management

    Treat your employees fairly. There is a lot of money floating around and everyone knows where it is going. Retention is abysmal and leveraging green cards is unethical. Hire enough people to perform the work we have now and pay those who are present a salary that corresponds with our excessive hours.


  9. Helpful (5)

    "The future is bleak"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SERMO full-time (More than 5 years)

    Pros

    - My colleagues were amazing, hard workers and made my job very enjoyable.
    - When I started at SERMO, it was an incredible work environment, but it has gotten considerably worse and more toxic with each year.
    - Option to work from home.

    Cons

    - Upper management doesn't care about the side of the company that actually does the work and brings in revenue.
    - Issues with supervisors aren't taken into consideration and nothing is done to help things get better.
    - Underpaid and overworked is a gross understatement with this company.
    - Good people are treated poorly and it makes it easier to lose them to other jobs.
    - Workload isn't dispersed evenly and the best employees carry the heaviest and hardest clients.

    Advice to Management

    Based on what I have heard recently, there's no point in providing advice because no one is listening and the best people are leaving.


  10. Helpful (8)

    "Not a good place to work. Avoid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SERMO full-time (Less than a year)

    Pros

    - There are a few smart hard-working, passionate people who get the job done
    - Option to work from home

    Cons

    There are quite a few. Where to begin?

    - Poor communication and overall management from some members of the executive team
    - Management makes little to no effort made to improve the side of the business that generates revenue
    - More emphasis on creating features - "bells and whistles" - instead of improving existing systems. These features are not what SERMO users asked for, and they are created with little-to-no market research
    - Marketing is more PR focused than marketing focused
    - Management does not listen to feedback from their users

    Advice to Management

    This will most likely fall on deaf ears, but my advice is: be the tech company that you claim you are, one that exists in 2017 and not in 2012.

    Focus on 1) growth 2) tech improvements 3) customer service 4) and marketing in ways that companies do in this day and age. Learn from modern day companies, avoid thinking that what worked in 2012 will work today. Also, get a CMO that actually understands marketing and not just PR.


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