SHI International Reviews in Austin, TX | Glassdoor

SHI International Austin Reviews

Updated January 7, 2018
111 reviews

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Austin, TX Area

3.2
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SHI International President and CEO Thai Lee
Thai Lee
80 Ratings

111 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 13 reviews)

  • Low pay unless you are in sales (in 23 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Austin, TX
    Current Employee - Inside Sales Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SHI International full-time (Less than a year)

    Pros

    Fun company with a lot of long term potential.

    Cons

    Managers micro manage your work environment, a lot of fluff is promised for the future, 22-24 year olds everywhere.

    Poor compensation.


  2. Helpful (3)

    "Going more downhill every year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Amazing coworkers that make the grind fun. Also, most Inside Sales Managers care about their reps, which in turn makes you want to work hard for them. Frequent catered lunches and contests from vendors.

    Cons

    Upper management is so disconnected from the bottom that they have no issue with cutting pay each year and expecting the same results. They show skewed/misleading data to try to justify it too. Lots of politics in terms of promotions. Work life balance is barely existent with the hours most reps end up working (just because we left the office doesn’t mean we are done working). The ISAMs have asked for a long time for a better backup system when we go on PTO, but it’s never been resolved.

    Advice to Management

    Slashing commissions every year simply means you want employees to work harder and harder for the same pay. This will always lead to burnout of your best reps when you have to work harder every year to make what you did prior, and that’s really discouraging. Your actions speak louder than words.

  3. Helpful (2)

    "Minimal Concern for Employee Well-Being"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SHI International full-time

    Pros

    SHI provides great opportunities to make connections and grow your skills. For those fresh out of school or looking for a career change, they can be an excellent stepping stone.

    Cons

    SHI is all about the bottom line and, despite lip service to the contrary, does not take care of their employees. Inside rep pay is constantly changing and, as of late, decreasing. The parental leave policy is threadbare (only long term disability for mothers), with no support at all for paternity leave. Despite the mantra of being a "female minority owned company," upper management is almost exclusively white males - a fact clearly reflected in their policies. Things appear to be a bit more stable for those in outside field positions, so I'd advise job seekers to focus their search on those roles, if possible.

    Advice to Management

    Increase your transparency surrounding unpopular business decisions and push for better parental leave policies.


  4. Helpful (5)

    "No Love for the Little Man"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Austin, TX
    Former Employee - Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International (More than a year)

    Pros

    Great place to start out from college, fun co-workers, learn the IT industry, learn about yourself and who you are.

    Cons

    Continuous reorganization’s that only hurt the individual, low pay, disconnect between management and employee.

    Advice to Management

    To everyone coming out of college this is a great place to get your “feet wet” and learn the ways of the IT world. But here is the warning, you will learn you are nothing more than a number and can be replaced. I was with the company for a good amount of time and they will burn you for their own needs/ends. They do not care if you starve because of a change they make. They will make changes as they see fit, with the mentality of “everyone is replaceable”. There is corruption in the management group, around favorite employees who get special treatment (the only ones who make money and stay), money being withheld that is due, and lies/manipulations. How the company or higher level people have not been sued is beyond me. The best advice is to get in do 2 years and leave for a better job and company. I had a lot of fun with my co-workers and that kept me there longer than I should have. Its a starting point for people to learn about a great industry and learn how much crap they can put up with. Teaches you about yourself and your personality. Good luck and tighten the belt, it will be a rough 2 years for most of you.


  5. Helpful (1)

    "You can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Austin, TX
    Former Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    You will meet some really good people.

    Cons

    Management is two faced and doesn't actually care about its employees. Pay is always decreasing year over year.

    Image is more important than action to management. Developmental opportunities that they claim exist actually don't.

    Advice to Management

    Be better


  6. "Best company I’ve ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Solutions Architect in Austin, TX
    Current Employee - Senior Solutions Architect in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Real team atmosphere
    Family-like colleagues
    Leadership genuinely cares about their people
    A very human company
    Great strategy for short term and long term success in the market
    Straightforward sales compensation plan, no “gotchas”
    World class vendor relationships and support

    Cons

    Health insurance could be much less costly, much less invasive
    Other large corporations match 401(k) up to 5% at 1:1, vesting immediately. SHI should do the same.
    On boarding is ad-hoc and could be better organized.


  7. Helpful (4)

    "Opportunity For a Long Term Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Austin, TX
    Current Employee - District Sales Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    - investment in the people
    - autonomy to build your own brand
    - fun and exciting culture
    - long term/future forward thinking
    - career advancement opportunities
    - if you work hard, you will be successful
    - change structure or methods based on what is right for the future of the organization and people

    Cons

    - sometimes it’s hard to keep a focus on a handful of things due to being pulled in too many directions
    - promotion of reps that aren’t ready for the role
    - some management coasts by without truly developing their people
    - not everyone is held to the same standards which makes I️t difficult to have the same message across regions

    Advice to Management

    Be more involved at the rep level to see what’s really going on in their day to days which can explain their concerns

  8. "Lots of Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Austin, TX
    Former Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    -Great company to start your career
    -Fun culture
    -Excellent training if you make the most of it
    -If you put the work in you can make a lot of money

    Cons

    -Upper management changes things a lot at a moments notice

    Advice to Management

    Be more transparent about upcoming changes


  9. Helpful (1)

    "SHI Inside Sales Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Great environment, the people are amazing. Fun, friendly, driven.

    Cons

    Lots of change. Commission structure changes yearly for inside reps which can greatly fluctuate salary.
    Inside sales needs are given bottom priority in most situations.

    Advice to Management

    Hold outside reps more accountable in customer sat situations.


  10. Helpful (2)

    "War of attrition with benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    - Renowned sales training. Additional technical training is available to those motivated to get it.
    (Time management is key)

    -Forward-thinking upper management. Organizational structure and leadership is subject to change every quarter if there is a chance it will improve sales. This is a plus for those who can commit long term to the organization

    -Even in the short term, they'll pay enough for you to survive in Austin and you'll learn a lot about high-pressure corporate environments. Also, you'll learn how to attract, maintain, and organize a book of business; skills that can be applied to any industry.

    -The majority of Direct Sales Managers are kind team players who will are well trained and do their best to teach and improve their teams.

    -High probability of promotion within a year. Or at least an improved bok of business. Plenty of crossover within the organization. They'll (try to) put you where you want to be if you put in about a year of hard work banging phones.

    -Youthful culture and plenty of off-site events to have fun with coworkers
    Although it's a competitive culture, the job is so hard your fellow coworkers will help you when you need it. There's always someone who ran into the same problems you face.

    -As suggested in the title, if you can stay with the company your likely to double your first year's income according to the more senior reps.

    -Great health, dental, life insurance plans that will work for young singles and families alike

    -Theres two gyms and an onsite personal trainer.

    - FREE LUNCH AT LEAST ONCE OR TWICE A WEEK

    -Music, razor scooters, and team building exercises to keep up energy

    If you can withstand the pressure, you'll inherit the best customers. Turn over garuntees it. The highest earning inside sales rep was here when the Austin office opened.

    Cons

    High-pressure competitive sales environment. Quota rises on a set plan. So there's no tax on success, but if you dont have the best DSM or account list you may find yourself trying to claw up to quota goals.

    Reporting is sometimes flawed. The metrics that IAEs are measured on are not universal. You may find yourself bringing in a large amount of gross margin but ranked low against your peers.The same could be said about dials, NBAs, and other metrics. With multiple reports and arbitrarily weighted metrics, incentives are strangely skewed for those looking for recognition and advancement in the company.

    Recruiting promised dozens of new recruits every quarter compensation that is completely unrealistic based on the current commission plan.
    These promises were based on data that is at least a year or two old and not on the current compensation plan. For example, if you meet quota one can expect about $35k in gross pay their first year. Incoming IAEs were promised $45k if the quota was met.

    *Recruiting is under new management so I believe this will be fixed.

    The best sales people will not nessiarily be the ones rewarded advancement. It's always based on business need, timing, territory covered, and your manager. (like any organization.)

    Advice to Management

    Set realistic expectations for incoming recruits on compensation.
    Set realistic expectations for advancement.
    Invest in internal sales tools, prospecting, and adding new organizations to crm, and our website.


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