SHI International Reviews in Austin, TX | Glassdoor

SHI International Austin Reviews

Updated May 22, 2017
96 reviews

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Austin, TX Area

3.2
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SHI International President and CEO Thai Lee
Thai Lee
64 Ratings

96 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • There are usually free lunches almost every day and various sponsored happy hours outside of work (in 23 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • Low pay for this industry, no chances to earn overtime, very low growth potential (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great starting point for IT sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Austin, TX
    Current Employee - Inside Sales Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Fun atmosphere, young employees, free lunches, happy hours, various events. Even better is they provide exceptional and hands on training with sales techniques as well as learning a large variety of manufacturers and technologies. Great management.

    Cons

    Base is miserably low for the amount of work you put in. Earning potential is there, but there is an absolute grind to get there and extensive ramp up period. Huge emphasis on metrics no matter how well you are performing.

    Advice to Management

    Raise the salary and the turnover rate will not be as high. Good job on being attentive to employees to prevent this, but people need to eat and Austin is expensive. There is a certain hyper male Director in Territory that oozes a two-faced feel. These may be a bunch of college graduates, but people are perceptive of him saying one thing and meaning something else. Be direct with people. We can have fun, but at the end of the day, this is a job. Or hire more qualified people.


  2. Helpful (4)

    "Incredible opportunity awaits..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    SHI is an incredible place to begin and nurture your sales career - there is a true commitment to inspiring, developing and organizing sales people as they embark on their careers, often times right out of college. There is a sense of community at SHI as many of the sellers are young and work together but also spend time together outside the office as well. It is a place that respects potential within young talent and all of senior leadership wants to promote first from within. The average tenure within SHI is well over five years, especially those sellers who have been a part of Thai Lee's organization since the beginning in 1989. There is the potential to build true wealth by working for SHI and Thai Lee has always committed to making sure the sales people are paid handsomely for their efforts. The thing about SHI is not only a wonderful place to work, but also an incredible place to learn skills that you can replicate in roles across the tech industry. Additionally SHI has made a commitment to evolve as the technology industry evolves at a rapid pace and that has ensured a continued value offering for customers as they navigate the murky waters of how to select, deploy and manage their technology environment.

    Cons

    There are no obvious cons, but at times the pace of work can overwhelm the younger employees. It is something that you get used to very quickly.

    Advice to Management

    Keep up the career and learning development focus. Remember that people are the most important asset and nurturing talent within all employees is integral to a lasting legacy. Caring for employees is not necessarily a requirement for the success of a sales organization, but I do believe it ensures retention of the best employees and promotes a sense of fulfillment and purpose across any workplace. Empathy is a powerful motivator!


  3. "Lacks Structure, Beginning to become corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive (Northeast) in Austin, TX
    Former Employee - Inside Account Executive (Northeast) in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SHI International (More than a year)

    Pros

    Free lunches
    Free swag
    Not much else

    Cons

    Base salary is low
    Transitioned accounts are not good prospects or leads because accounts have gone through a lot of employee turnover
    "Bro" culture - that's subjective, but I'm not into the fraternity and sorority life


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  5. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International (More than 3 years)

    Pros

    Great company, great commission benefits

    Cons

    Base salary is low for certain areas


  6. "Inside Account Executive Position"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Executive in Austin, TX
    Former Employee - Inside Sales Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    The positives of Shi that I am about to list are the same ones that have already been listed by pretty much every other reviewer on here....

    - Good benefits
    - Excellent training
    - High energy in the office
    - Constant free lunches and SWAG from vendors
    - Happy hours and free drinks once a month
    - Constantly have company employee events (Spurs games, field days, etc. )
    - Multiple free dinners/happy hour drinks during first month of training

    First month on the job during training is definitely the greatest. Everyone seems so nice and welcoming, then the job hits you like a rock the second you get put out on the floor........and you quickly begin to realize how sketchy and scandolous Shi really is.

    Cons

    There are definitely more cons than there are pros at Shi so let me begin....

    - THEY DO NOT VALUE THEIR EMPLOYEES
    Why do you think the turnover rate is CRAZY high???? You are just a # there, and you will be treated like just a #.

    - THE BASE SALARY IS A JOKE
    They take people with little to no experience because they don't want to have to pay them. If they tell you you are going to make 60k+ your first year with commission laugh in their face because they are LYING.

    - FAVORATISM IS BADDDDD
    If upper management loves you then you will be able to get away with murder, but if they don't like you, or don't have a strong opinion about you, you can get fired for being late to work twice. Think I'm kidding? Go find out for yourself. It is BAD. I don't know of any other company that fires employees as easily as Shi. Idk who would want to work for a company that they have to go into work every single day wondering if they are still going to have their job or not.

    - HIGH TURNOVER RATE
    This falls into everything else I've listed so far. The turnover rate is ridiculously high, and there's a reason for it. It's because Shi treats their employees like they're so easily replaceable, and guess what? YOU ARE EASILY REPLACEABLE AT SHI. As soon as you complete your training, there's a whole other training class of 20+ college grads coming in that could easily take your place.

    - STRAIGHT COLD CALLING
    I know cold calling is in the job description, and you have a pretty clear understanding on what you're getting yourself into, but the job is still pretty rough. You will be calling into accounts that have been called into for years, and your success is solely based on the team you're placed in and the accounts that are handed to you.

    If your dream is to sell HW & SW by cold calling into small businesses across the Country then Shi is the place for you!
    Seriously, I do not recommend this place to anyone unless if you are really having a hard time finding a first job right out of college.
    If you truly have some talent in inside sales, and love technology, apply at Dell or Intel! Your talents and efforts will actually be valued there, and having Dell on your resume looks better anyways.

    Advice to Management

    Your turnover rate is ridiculous. Maybe you should try to find out why.


  7. "Good Opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX

    I worked at SHI International full-time (More than a year)

    Pros

    Lots of room for growth, and potential to make money!

    Cons

    Expected to work extra hours


  8. "IAE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IAE in Austin, TX
    Former Employee - IAE in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    Great place to get your foot in the door and learn essential sales skills

    Cons

    Can be difficult to bring in big commission checks based on the account set you have to work with


  9. Helpful (2)

    "Great company, fantastic opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    making our customer's lives easier
    building relationships with customers
    Good culture
    growth, growth, growth
    ability to run your own business

    Cons

    too many metrics (metrics on how you're doing on metrics crosses the line)

    Internal IT is really bad, they genuinely make everyone's job more difficult than it needs to be.

    CRM is not useful, wastes a lot of time

    shi.com is a really bad website

    Marketing team is not very good at marketing, but great at hosting SHI events

    Advice to Management

    keep up the constant improvement but maintain the culture that makes this such a great place to work.

    Invest in better IT support and tools. On a daily basis I am surprised by how many people have IT problems but none of them are ever addressed- crappy laptops, outlook issues and CRM all need fixing.


  10. Helpful (1)

    "Decent Entry Level Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time (Less than a year)

    Pros

    The company culture is fun. Generally college grads so for the most part it's laidback with music blasting, people riding scooters, nerf guns, etc. That makes working enjoyable. I really liked my manager, and for the most part, the managers are understanding and do really want you to succeed. There are fun social events every month and it's really neat meeting vendors and collaborating with them. Also, their training is top notch. It really prepares you for not only sales here, but anywhere really.

    Cons

    Base pay is not that good...There are some office politics among the higher-ups and there are favorite reps and managers. Upper management resides on the territory sales floor, but my team was rarely visited by any upper management personnel and we were void of any of their input. Also, gossip spreads like wildfire, be careful. There is a high-turnover rate. People were "leaving" after putting in anywhere from a few months to a couple years.

    Advice to Management

    Be more attentive towards territory sales. I know in a sense we're disposable, but it would be nice to actually not feel it.


  11. "No motivation to excel"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ISAM in Austin, TX
    Former Employee - ISAM in Austin, TX

    I worked at SHI International full-time (Less than a year)

    Pros

    Great place to start a career

    Cons

    No motivation if you are the ISAM to work harder. Especially when the Account Executives not only get paid higher but make more than double the commission for any deal.


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