SHI International Reviews in Piscataway, NJ | Glassdoor

SHI International Piscataway Reviews

13 reviews

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Piscataway, NJ

3.2
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SHI International President and CEO Thai Lee
Thai Lee
5 Ratings

13 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Free food on occasion from Vendors (in 23 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • low pay, not much incentive to work hard unless in sales (in 20 reviews)

More Pros and Cons

  1. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Integration Lead in Piscataway, NJ
    Current Employee - Integration Lead in Piscataway, NJ
    Recommends
    Positive Outlook

    I have been working at SHI International full-time (More than a year)

    Pros

    There is much room for growth

    Cons

    Conpensation isnt fair around entire company

    Advice to Management

    Surplus of opportunities for growth


  2. "Look elsewhere to got paid better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Returns Clerk in Piscataway, NJ
    Current Employee - Returns Clerk in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time (Less than a year)

    Pros

    Close to home. New facility. Nice coworkers. Easy job to learn.

    Cons

    Foul mouthed manager that uses profanity in emails. Repetitive work. No room to advance. Dealing with dim sales reps.

    Advice to Management

    Hire better, more respectable managers.

  3. Helpful (1)

    "Great for new college grads, not a fit for those with experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE in Piscataway, NJ
    Current Employee - IAE in Piscataway, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SHI International full-time

    Pros

    The work life balance and casual attire are two very big pros with this company. The department I'm in also has laid-back management as long as you're working as your supposed to. Great co-workers and atmosphere. You can move internally to different positions after a year.

    Cons

    The salary: low base pay and it takes much longer than you're told to build your book of business. Making a $30k base in NJ doesn't exactly pay the bills. The commission structure makes it difficult to make money unless you're selling products that are spiffed, and with a vendor agnostic outlook you can't over push your customers to buy spiffed products. Margin minimums rise after a year while the percentage you make drops, making it even more difficult to make money with a seasonal customer base. DO NOT take this job if you're taking a pay cut on your base to do so!!! Even moving internally to a non-sales based position will not give you the salary you're looking for.

    Advice to Management

    Be more truthful when interviewing. Yes, the possibility to make money is there but at a much smaller percentage than is actually told. "Average" first year and second year salaries are skewed by the absolute top producers. It's not right to highly over-inflate the expected salary, especially to those with a few years of experience under their belt coming from positions with higher bases. It would be best to target new college grads for this role.


  4. Helpful (1)

    "Not a bad company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Piscataway, NJ
    Current Employee - Project Manager in Piscataway, NJ
    Recommends
    Positive Outlook

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Great culture, a lot of young employees. There are always vendor events, free food and swag, etc. Good opportunities to move around and move up as long as you do not stay in inside sales for too long.

    Cons

    Rigid hours, low pay.

    Advice to Management

    Pretty easy to advance.


  5. "Two businesses, two strategies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Piscataway, NJ
    Current Employee - Inside Sales Account Manager in Piscataway, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    decent work-life balance
    reasonable benefits
    good cafeteria food

    Cons

    if you want to get paid more, you have to move to Austin to work for their corporate business
    low pay in NJ


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Manager in Piscataway, NJ
    Former Employee - Inside Account Manager in Piscataway, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Upward mobility available to all. Treated with respect at all levels.

    Cons

    Base pay for entry level position, but yearly raises and monthly commissions help.


  7. "Not sure they can keep going"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Piscataway, NJ
    Current Employee - Account Executive in Piscataway, NJ
    Negative Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Newer location. Young environment. Great place to get exposure to all IT vendors.

    Cons

    It seems like everyone gets a manager or director title with little regard to actual experience. Seems like too many chiefs and not enough indians actually bringing in business. Poor direction from company on five year plan to stay relevant in industry.

    Advice to Management

    Focus on bringing in talent that will help find new business. The software industry is changing and relying on Microsoft too heavily is not a smart play. Better to stay lean than have too much middle management with no real experience of closing business.

  8. Helpful (9)

    "Decent place to start out... but do not plan on spending a career there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Piscataway, NJ
    Former Employee - Inside Sales Account Manager in Piscataway, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at SHI International full-time (More than a year)

    Pros

    SHI does give employees a lot of responsibility and you will learn a lot there. The new facility is very nice and has a gym, cafe, and nurses office. Benefits are very good and they are pretty flexible with time off. If you get VERY lucky and get paired up with a good AE you might do alright for yourself. Great employees, most are very friendly and you can expect to make plenty friends. You are not expected to cold call (or not often anyway).

    Cons

    To reiterate what’s been said, the environment is very political and the salaries are not good. When you start you will want to work hard and give 110% but I can guarantee you that your hard work will go unnoticed. Your best bet is to be mediocre; don't kill yourself, but consider brown nosing. The extra sweat and stress will not be recognized, but feel free to find out for yourself. Management is completely out of touch. Not a single manager has any real IT knowledge; most people in sales do not either. Customers expect technical help and the sales people (mostly Lib. Art majors from Rutgers) are left on the hook. Management uses a "churn and burn" mentality and does not make any effort to retain good employees. Raises as extremely meager and the top performers do not get anything special (expect $1-2k in sales). Don't expect a holiday bonus ($100).

    A good place to start out... but don't plan to stay and DON'T make yourself crazy trying to go above and beyond. Expect to place 15-20 orders a day and send out around 15 quotes. You are truly just a number at SHI. Entering orders is somehow a huge pain in the neck... As with any sales job, it can be rather stressful and customers are often all too happy to string you up for a simple error. There are monthly sales numbers and you will be chastised if your numbers are low; something you often have no control over. Stress from work will find itself into your private life. God help you when you start having to deal with returns... the whole process is terribly mismanaged and a huge headache.

    Advice to Management

    Consider promoting people who actually know IT and have certs or experience. Maybe recognize those who put in the extra work? Dump the whole "culture of diversity" women & minority owned business" non-sense; its not the 1990's anymore, promote based on merit.


  9. Helpful (6)

    "An all around waste of a year of my life"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Former Employee - Inside Sales Representative in Piscataway, NJ
    Doesn't Recommend
    No opinion of CEO

    Pros

    They have a decent benefits package and the work is easy

    Cons

    The work is so easy your presence is almost irrelevant. This is a high turnover company that does not reward initiative, and the only way to get a higher position. They higher college graduates to do work that could be effectively done with a better computer system supported by actual customer service representatives.

    Advice to Management

    Seriously evaluate your business processes and systems. It is unbelievable that a company run so inefficiently can survive in this market.


  10. Helpful (6)

    "Used to be a great company, but is rapidly losing it's vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing Specialist in Piscataway, NJ
    Current Employee - Licensing Specialist in Piscataway, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Excellent health benefits, most of the workers are young and have a sense of camaraderie with each other, micro management usually doesn't happen...you're mostly left on your own to make sure your work gets done,

    Cons

    Pay is TERRIBLE here. Despite what HR tells new workers, their compensation is in no way "competitive." Most employees live in NJ or NYC, where the cost of living is obscene. SHI has refused to adjust to these pressures.
    Promotions are a joke here. Oftentimes people will be offered LESS than what they were making before. Despite HR priding SHI on "career advancement" that does not happen much here anymore. More and more people are being locked into their current position, byt they're afraid to quit because of the current state of the economy. Morale is in the toilet, across all departments.

    Most of the root causes of this can be traced back to our CEO's decision to open up a proxy office in Austin that would strictly handle SMB business. That's all fine and good, but in doing so she brought in people from other companies to run the business and all of them were offered obscene starting packages, while the people who have stayed at the "legacy" SHI have seen nothing but stagnant wages. Inside sales reps in Austin are offered 3 times the starting base pay of inside reps in NJ. All of our perks (holiday bonuses, a holiday party) were killed off to compensate for this, but the Austin office enjoys more perks and bonuses, including a beer cart in the office (100% true).

    Training is usually pretty bad. No one coming into inside sales has any technical experience....almost 100% of the time they are poorly qualified Liberal Arts graduates who cannot find other work. You're mostly left to figure it out on your own. This is not to say that they cannot succeed, but HR increasingly is hiring more and more unqualified candidates with visibly poor work ethics.

    Advice to Management

    Take a long hard look at your departments and don't delude yourself about morale. Morale has not been high since 2008. HR needs to get a reality check and start offering competitive pay, otherwise the people who truly work hard here will be gone the second the economy recovers.


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