SHI International Reviews | Glassdoor

SHI International Reviews

Updated September 14, 2018
518 reviews

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3.3
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SHI International President and CEO Thai Lee
Thai Lee
346 Ratings

518 Employee Reviews

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Pros
  • "Always challenged, but never had a problem with work life balance" (in 17 reviews)

  • "Free lunches & fun environment" (in 33 reviews)

Cons
  • "No room for growth in accounting department & starting salary is really low" (in 14 reviews)

  • "Upper management is so disconnected from the bottom that they have no issue with cutting pay each year and expecting the same results" (in 25 reviews)

More Pros and Cons

  1. "Great company with tremendous potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Fast growing, employees are treated well with a strong promote from within philosophy

    Cons

    Some employees may take advantage of their good nature


  2. "Hard work pays off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Uncapped commission
    Recent 10k base raise
    Upward mobility
    Hard work does not go unnoticed

    Cons

    Account set determines compensation
    High stress at times
    Comp plan changes with a confusing pay quota

    Advice to Management

    Doing a great job in taking steps to create a healthy work environment. Just get rid of the weird comp plan.

  3. "Relaxed job but not much opportunity to grow quickly in accounting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Somerset, NJ
    Current Employee - Accountant in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    comfortable work environment, not micromanaged, great for experience in an office setting

    Cons

    lower than average salary, not much room for both in accounting.


  4. "Great place to work right out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    vendor sponsored lunches and POTENTIAL to make money if you stick around long enough and wait for accounts to be passed onto you

    Cons

    no work/life balance and you are treated as a number. Would prefer qty of phone calls instead of quality

    Advice to Management

    Don't be so wrapped up on metrics. Focus on what matters, making your reps better sellers.


  5. "IAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    Nice campus and friendly people

    Cons

    Have to stay in the same position for at least a year before maybe getting a chance to switch positions


  6. "Great for College Graduates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Free food most days, young environment, amazing health benefits

    Cons

    Its easy for clients to be rude over the phone. You have to have thick skin.


  7. Helpful (2)

    "SHI Integration Center in Piscataway, NJ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Integration Data Center Technician in Piscataway, NJ
    Former Employee - Integration Data Center Technician in Piscataway, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    - Good place to get your foot in the door in the IT industry, as there is a lot of cool and expensive technology to work with
    - Great work/life balance; work usually stays at work
    - Lots of overtime available if you are willing to do it
    - Good amount of vacation/sick days for new employees
    - Free gym across both locations with staffed trainers
    - The work is boring but pretty easy, and there is occasional downtime depending on the time of year
    - If you show up to work and do the bare minimum it’s practically impossible to get fired

    Cons

    - If Headquarters is where the business of SHI gets done, the Integration Center is where the physical labor gets done. The Integration Center is a warehouse, so the work is warehouse-environment “factory” work. As a Data Center Technician you are unboxing servers, racking and stacking, and cabling racked servers. The work is a step-above retail work; it’s mindless, manual labor. You can train anyone on how to cable a server in a few days, if that.
    - Extremely low salary for the IT industry. They try to “compensate” for that with quarterly bonuses that are then taxed heavier than your paycheck would be, why not just pay the employees a higher base salary and get rid of bonuses entirely?
    - Quarterly bonuses fluctuate based on “performance” when in reality it’s middle and upper management that approve the bonuses; the upper managers rarely take the time to even get to know your name.
    - Terrible place to work for recent graduates as its a dead end, low paying job that doesn’t require a college degree whatsoever; it’s a revolving door regarding employee turnover.
    - Integration center employees are practically viewed as second-class citizens in SHI, as the HR department pushes all issues involving the Integration Center to the side. For example, female employees have been harassed by other employees and some employees have even been caught with drugs at work, those people were never fired.
    - There’s a toxicity and negative work environment as most people are dissatisfied with the company and their practices; they feel slighted and underpaid.
    - Even if you are “salaried”, you have to clock in/out to record time, including lunches; managers can be strict about tardiness.
    - You are expected to “look busy” even when there is absolutely no work to do, as there are periods of the year when work slows down significantly.
    - Mandatory 1-hour lunch every day in addition to a 8-hour shift; 9-hour work day every day.
    - Even if you are qualified, its mandatory to work 1 year before being promoted to a new role or to Headquarters; this practice is absurd.
    - Middle management is useless as most middle managers don’t care about their employees and only get involved when something goes wrong.
    - Cameras everywhere that upper management watches; this creates a “big brother” mentality while working.
    - Loosely enforced “no phone” policy.
    - And finally, you need to pass through an airport-like security scanner before leaving the building.

    Advice to Management

    There is no advice to give to management that hasn’t already been given. The employees are all very vocal about the major issues: low salary, lack of opportunity, and backwards policies. It goes in through one ear and out the other. Through their actions, management has shown the employees that they are disposable and their feedback is irrelevant. That’s why myself and countless others have left and found other work.

  8. "Typical sales company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Diego, CA
    Former Employee - Account Executive in San Diego, CA

    I worked at SHI International full-time (More than 3 years)

    Pros

    Good pay, free lunches and team off sites

    Cons

    Like most sales companies they only care about metrics. Leadership will state they made up their goals. If the company isn’t hitting the goals they freak out and take away privileges. They really only care about money

    Advice to Management

    Treat people as people and not just a tool to hit your imaginary growth goals


  9. Helpful (1)

    "iae"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SHI International full-time

    Pros

    everyone is friendly at the place

    Cons

    nothing that comes to mine


  10. "Inside Sales (Education)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Very friendly environment in a $10bn+ company, CEO walks freely through the halls and will stop for friendly conversation. Great work campus, cafeteria, courtyard, basketball/tennis courts, gym. Commission structure favorable if your territory is good.

    Cons

    Flexible and relaxed work schedule. Perhaps too relaxed at some times. Managers were spread thin with number of employees they covered, made it tough to manage expectations and became more of a Number than a Valued Employee. Commission can be inconsistent in poor territory.

    Advice to Management

    More teams, less territories. Let representatives fight for their own accounts to work, rather than be given a list of accounts.

    Some reps are able to sit on gold and work less, while others are given bad accounts and forced to work harder for no return.


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