SHI International Reviews | Glassdoor

SHI International Reviews

Updated January 14, 2019
542 reviews

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3.3
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SHI International President and CEO Thai Lee
Thai Lee
364 Ratings

Employee Reviews

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Pros
Cons
  • "No room for growth in accounting department & starting salary is really low" (in 15 reviews)

  • "Upper management is so disconnected from the bottom that they have no issue with cutting pay each year and expecting the same results" (in 27 reviews)

More Pros and Cons

  1. "Great company with tremendous potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Fast growing, employees are treated well with a strong promote from within philosophy

    Cons

    Some employees may take advantage of their good nature


  2. Helpful (1)

    "Lots of great people @ SHI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Austin, TX
    Former Employee - Inside Sales Account Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 5 years)

    Pros

    Great people. Lots of experienced professionals combined with younger people that are starting out on their career. If you work hard, you will do well for yourself whether that is at SHI or at another partner.

    Cons

    For a tech company, the systems are subpar and workflows like accounting should be more efficient so people can spend more time on strategy and building relationships with customers and co-workers. Though I believe this is improving and SHI understands this, tough to turn a cruise ship.

    Advice to Management

    Continue to be creative. Continue to share company updates. Improve company systems and workflows.

  3. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International (Less than a year)

    Pros

    Easy going work place. Company gives quarterly bonuses and annual raises. Lot of company events that make you feel appreciated. They promote a lot from within so growth opportunities are abundant.

    Cons

    Starting pay isn't great. You have to wait a year before qualifying to apply to different positions.


  4. "Leadership issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SHI International full-time

    Pros

    Uncapped comp, vendor lunches, trips

    Cons

    Leadership Turnover; They have a unique self-inflicted business problem. With the Corp Division having the owners unlimited check book, they grew faster than their leadership bench. In order to support the illusion of a career path, the Corp leadership promoted people before they were ready.

    Advice to Management

    The SR leadership in Austin is responsible for the gaps in their front line leadership bench. Those gaps should be plugged with development, not micromanagement. Lots of "leadership" talks, but, the truth is more of a leadership paint by numbers. The inside business was built on the backs of the field and has failed to produce enough to support the business, so, Austin leadership pulled from the field. The whole thing is a house of cards built on the backs of the front line leaders. The owner should hold the SLT accountable for the state of the leadership bench. She knows it isnt right, but, has lost control of the leadership team under her.


  5. "There Are Better Entry Level Jobs Out There"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    They hire new college grads so it’s very easy to make friends. Reps were all nice and tried to be helpful and resourceful with each other. Meals provided often. Opportunities for many free happy hours and social events. They used to recruit a lot from sub-par universities but it seems like they are finally starting to recruit at better schools with more talented sales programs so that should help improve the sales force.

    Cons

    Management is terrible and you are often reminded you are replaceable. If your manager doesn’t like you, you won’t get a good book of accounts so you will be set up for failure. If he/she does like you, they will give you a book of buying accounts with high spend. The metrics are unreasonable. You have a small number of accounts and you have to call them all pretty much every day to hit your number. The base salary is unlivable. Most people in training would take food home every single day bc they couldn’t afford to buy groceries while paying rent in Austin. I don’t understand why the salary for sellers is so low because SHI does not have a lot of expenses compared to other companies. They don’t invest heavily in marketing and most of the events (lunches, happy hours, giveaways) are all sponsored by other vendors. Most of the managers care more about becoming directors so their focus on helping their actual team gets blurred. A few directors are very inexperienced and not well equipped to be in that position. SHI prides itself on internal growth but many times people who are too young/inexperienced get promoted and it hurts both them and their team. I’ve seen multiple directors/managers exude favoritism and it’s very obvious. It’s one thing to be nicer to someone because you like them more but another to help them get promoted because of that liking. They are growing very fast and I think they have lost their vision in that growth. It seems like they are just looking for bodies to make phone calls. The forecasting and actual sales processes of this place are a joke. You aren’t trained to forecast and most people just set their forecast as a goal they’d like to hit. This really skews team data because you could forecast low and end up being 200% to your forecast when your initial forecast was a joke. Every person on my team was either looking for another job or actively interviewing. The PTO also isn’t great. . Your success here really depends on if your manager/director likes you. If they do then it will be smooth sailing, if not then good luck trying to sell into accounts who will never answer/buy.

    Advice to Management

    Stop making people feel so replaceable. Stop lying to your salesforce by saying the quota you are introducing will be beneficial to them. Stop hiring managers who are more involved in their self interest than their team. Pay people better. Your salary is unlivable and you can afford to pay people more with how little overheard you have. Many times managers would tell sellers that this job has the most opportunity for money in Austin when there are TONS of other companies in Austin who have starting base salaries of 15-25k more, not even including bonuses. If you really want to retain talent, you need to be competitive and right now you are not. Also, the constant promotion to other parts of the business (while great for personal development and growth) is really hurting relationships with existing customers who will move over to another reseller that doesn’t have as much rep turnover.


  6. Helpful (1)

    "Great place to start a career in the I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Somerset, NJ
    Current Employee - Inside Sales Account Manager in Somerset, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Young work environment. Good healthcare if you're single.

    Cons

    Low pay, unless you're on the right team.


  7. "Management sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Somerset, NJ
    Former Employee - Sales in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than 5 years)

    Pros

    HQ commute isn’t too bad.

    Cons

    Management is cheap. Company gouges you any time they can. Benefits get crappier every year with higher co pays. CEO is non existent and the environment is one of a sick in-bred incestual dating environment where they applaud all the in company match making. VPs and Directors are only people that make money and margins suck. I would recommend this place to my worst enemy though.

    Advice to Management

    Shut the doors.

  8. "Not a great place to work.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Integrity Technician in Paramus, NJ
    Former Employee - Data Integrity Technician in Paramus, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (Less than a year)

    Pros

    The only good for this company is the benefits.

    Cons

    The place has an insecure feeling. Everywhere you go, the managers are watching your moves. Once you get caught, they will terminate you from the job. Too much cameras around. Feels like you are in a prison. Managers pick their favorite to be managers. No respect to the employees. They hold your bonus hostage until you go beyond your limit. The management will put the blame to the employees. Company will stab you in the back. No room to boost up morale.

    Advice to Management

    Managers should treat us equally. Stop using favoritism to support the company. Respect the employees and help one another. Don't ignore the employees. The company needs a better manager system that will support the employees and the job. These employees work hard to deserve the bonuses that you are holding. Managers should stop spying their employees with the cameras. It's an uncomfortable place to work at.


  9. "Poor Pay/Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAM
    Current Employee - IAM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Free food
    Parking
    Freebies
    Multiple bathrooms

    Cons

    Pay
    Management
    Training
    Hours
    Commission


  10. Helpful (3)

    "Not a bad place to get started but it’s usually wiser to move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Somerset, NJ
    Former Employee - Anonymous Employee in Somerset, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than 5 years)

    Pros

    Great culture: the people are by far the best part about SHI. You meet true friends there.

    Benefits: decent benefits for a single person. The rates for families is high though, and many times comes with penalty fees.

    Good place to begin a career

    Beautiful campus with decent amenities

    Strong work/life balance

    Cons

    Pay: again, not a bad place to start out, but chances are you’ll be underpaid your entire time there. Move on once you get your experience and get paid what you deserve.

    Reactive, not proactive: at least in my department it seemed like we weren’t being as forward thinking as we could have been. We felt years behind where other companies are in terms of tools and strategies.

    Didn’t feel like anyone who could actually do anything to improve situations truly cared: time and time again you hear that upper management understands employees’ qualms...but they never do anything to deal with the issues.

    Advice to Management

    Pay more. No one is asking for six figures but at least pay industry average. It’s hard to be excited about the company’s continuous growth when you don’t see any additional reward or bonus at all.

    Invest in departments other than just sales. Give EVERYONE the tools and growth opportunities they need to succeed as individuals and as a company.

    Don’t say you’re listening if you have zero intention of addressing issues. It’s worse to feel like you’re heard AND being dismissed than to just feel in the dark.

    Implement some sort of official WFH policy.