SHI International Reviews | Glassdoor

SHI International Reviews

Updated June 17, 2018
493 reviews

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3.5
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SHI International President and CEO Thai Lee
Thai Lee
333 Ratings

493 Employee Reviews

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Pros
Cons
  • "No room for growth in accounting department & starting salary is really low" (in 14 reviews)

  • "Low pay unless you are in sales" (in 23 reviews)

More Pros and Cons

  1. "Inside Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Manager in Somerset, NJ
    Former Employee - Inside Account Manager in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    Great people and fun working environment. Lots of perks with lunch and learns, vendor dinners, free gifts, fitness center and fitness classes during the day!

    Cons

    Pay is not great if you aren't on a account that gets more sales, better commission


  2. "Great place to start a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Austin, TX
    Former Employee - Senior Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    High earning potential for recent college grads

    Cons

    Other than sales skills, little experience gained at SHI is worth anything outside of SHI

    SHI International Response

    Jun 19, 2018 – Vice President, Corp

    Thank you for the post, we agree that this is a great place to build a career! As far as skill development is concerned, we do believe that more than just sales skills are developed by our employees... More

  3. "Overview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Great culture - Teamwork attititude - Great people

    Cons

    None that I can think of


  4. Helpful (1)

    "Inside Sales Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Fun work environment with the opportunity to make uncapped commission.

    Cons

    Slight disconnect between department but nothing major as far as cons go.


  5. "Unbearable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Free lunches most weeks, relaxed dress code

    Cons

    Low pay that is 10k below market value, extreme micromanagement with no perks like work from home, terrible maternity policy that CEO knows everyone dislikes but she fails to recognize or change as she doesn’t want to invest money into her people, penny pinching company that cuts corners on their support team and pays only about 35k to start, extremely high turnover

    Advice to Management

    Provide recognition on the job, value your employees and provide more than 1 yearly review,

    SHI International Response

    Jun 19, 2018 – Vice President, Corp

    I appreciate the opportunity to address your concerns.
    Our compensation structure is very competitive – for sales and support staff alike – and it’s a priority of ours to make sure every employee is... More


  6. Helpful (1)

    "Senior inside account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SHI International (More than 3 years)

    Pros

    good commission structure, fun events, free stuff, good contests, good people

    Cons

    Inexperienced management, pointless trainings, a lot of favoritism

    SHI International Response

    May 30, 2018 – Vice President, Corp

    Thank you for your feedback. Our culture and commission structure is intended to retain and empower the best talent in the industry. I am glad that part of our strategy resonates with you.

    In... More


  7. Helpful (3)

    "Training and employees are great but thats about it"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Account Executive in Austin, TX
    Former Employee - Account Executive in Austin, TX

    I worked at SHI International full-time (Less than a year)

    Pros

    Working here started out great. In Academy (training phase), you meet alot of cool down to earth people who went to school for bs degrees but are fun to hang out with. Vendors feed you most of the time, sometimes they give away gift cards and random free stuff like phone chargers or free trial software. Middle management is hit or miss. I had a great manager, jut sucked he had a bad hand (this companies politics) to work with. Also sometimes theres happy hours and events that are fun to go to but these are kind of hit or miss.

    Cons

    Way too many to list lol. Once you finish academy, you get thrown on to a team to where you either walk into a ton of business or sit around doing absolutely nothing all day since your book is filled with accounts of places called weekly for the past 5 years. You will have to sit around for months for other reps to get better books and then your book is only getting the scraps. Your not going to make more than 35-40k per year on average unless your a company favorite.

    Sales tools (AX and Salescenter) eat up most of your time. The IT Vendors that you work with are very unreliable (not responding to emails timely) costing you lots of money. Too many arbitrary politics, not much flexibility, horrible parking due to a weirdly designed parking garage, too many reps get hired making books of business incredibly imbalanced, I could go on but its just too many headaches that wont lead to a long term career here. Come here to get training and then leave after unless you win the book of business jackpot.

    Advice to Management

    Instead of building a new office you guys need to seriously update the IT infrastructure. Pretty hard to sell IT when your terrible at it. Stop hiring so many reps, your losing tons of money on having reps sit around doing nothing that benefits you all day. Cold calling people who hate SHI is just a dumb way of doing business. Also stop changing territories and commission for absolutely no reason, its just insanity...

  8. "AE"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Great company with great growth!

    Cons

    Needs to invest more in marketing and resources to help drive sales.

    Advice to Management

    Listen to your employees more.


  9. "Operations Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Recommends
    Positive Outlook

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Free lunch and stuff from manufacturers

    Cons

    Unfair commission payouts because some accounts make better commission


  10. Helpful (1)

    "Inside Sales Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time

    Pros

    Good for people right out of college with no experience and can live in 30k salary

    Cons

    Pay is always being decreased


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