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SHI International Reviews

Updated February 24, 2018
461 reviews

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3.5
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SHI International President and CEO Thai Lee
Thai Lee
312 Ratings

461 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 13 reviews)

  • Low pay unless you are in sales (in 23 reviews)

More Pros and Cons

  1. "Family atmosphere, lots of opportunity to advance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Somerset, NJ
    Current Employee - Sales Associate in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (Less than a year)

    Pros

    Good benefits, lots of room for advancement, promote from within, family atmosphere

    Cons

    Lots of internal dead weight makes for a challenging day, internal systems need improvement.

    Advice to Management

    Inside Account Manager pay structure needs improvement, and good inside account managers should be incented to stay in their position longer.


  2. "Not bad for an entry level sales position!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Somerset, NJ
    Former Employee - Inside Sales Account Manager in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    "Family" dynamic, good people, set hours, 1 hour lunch every day, off Saturdays and Sundays

    Cons

    Depending on your sales team, you may end up feeling over worked and under appreciated

    Advice to Management

    You must do a better job of investing in your employees..

  3. Helpful (2)

    "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Austin, TX
    Former Employee - Account Executive in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    friendly work environment, PTO, good benefits

    Cons

    micromanagement, poor leadership, reducing perks

    Advice to Management

    allow the reps to work without someone over their shoulder at all times

    SHI International Response

    Feb 21, 2018 – Vice President, Corp

    Thank you for your feedback. We strive to have a positive and professional coaching environment, and keep lines of communication open in regards to making the company better. I’d like to understand... More


  4. "Awesome and fun company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Very team oriented with great communication throughout the company.

    Cons

    Nothing comes to mind honestly


  5. "Good Company to work. lack of encouragement and leadership."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Configuration Technician in Piscataway, NJ
    Former Employee - Configuration Technician in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than 8 years)

    Pros

    Great way to learn more about new technologies and how the system works. Also, it will get your hand into work and learning how to set the computers to the company specification.

    Cons

    There is no good leadership. They made you look like that you are working in a prison. They don't respect you.. They turn their backs on you and focus on the customers who pays them money. They get the credits from the work and you don't get recognized by the all of the dirty work. There is no leadership and the managers always watching all of your moves like a hawk. Putting the pressure on you and you can't breathe.

    Advice to Management

    Give the workers a chance to breathe a little. Watching them like a hawk does nothing but putting more pressure on them. Encourage them, show them the good leadership. Recognize them and make sure that they know that they are doing a good job. Stop favoring people too. Everyone deserve to be treated equal.


  6. "Don't Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Free food sometimes but its usually the same 10 choices and that gets old

    Cons

    Getting paid $27,500 a year is dog crap. You can make twice that at Wendy's and you don't even need a degree. Plus everyone you work with is making 30K and they complain so enjoy making less.

    When interviewed they tell you to come business professional but the girls interviewing you are dress casual. How can you take it seriously when 5yr old at church has more class than them. It's even worst on casual Fridays. Frankly I see it as totally insulting. Be sure to know how to make a paper airplane because that is also part of their process as well. This place is a giant High School where they treat you as if you are in elementary school.

    Hope you like making pointless presentations. Every 4 months or so we have to give them to management and its the worst. Ask anyone on the floor what they think and they'll let you know how much they dread that stuff. Nobody ever puts their "new skills" to the test after either. Its completely pointless and interferes with your sales/money. The most unproductive day is when we have presentations.

    90% of your day you deal with BS. It will come from management or your customers.

    Read the contract you sign because its definitely not in your favor. If you lose your Laptop or if it gets stolen, you have to pay for it. This is understandable, but you will actually be paying $200 more than what SHI gets them for. They actually make a profit from this. The laptop cost a little over 2k and that is a good chunk of your 27k paycheck.

    Advice to Management

    Fix the issues that you can control.
    AX: we all know its trash, wastes time, and frustrates employees and yet for "partner reasons" you cant change it. We pitch "simple IT" to our customers but we cant even follow our own advice...

    Acct: WOW! That is impressively crappy cog in the wheel for an 8 billion dollar company.

    SHI International Response

    Feb 21, 2018 – Vice President, Corp

    It sounds like you have a significant amount of frustration so I encourage you to schedule time with your Director or with me so we can restart a productive dialogue with you. We believe that... More


  7. Helpful (1)

    "Great culture!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Piscataway, NJ
    Current Employee - Project Coordinator in Piscataway, NJ
    Recommends
    Neutral Outlook

    I have been working at SHI International full-time (More than 8 years)

    Pros

    CEO is incredibly down to earth
    Lots of diversity in management
    Promote from within

    Cons

    Dental is not the greatest
    Salary and yearly raises are low

    Advice to Management

    Summer hours would be a great trade off to the low salaries

  8. Helpful (2)

    "Avoid if you’re negative and lazy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales in Austin, TX
    Current Employee - Inside Sales in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    -You get what you put in
    -Private company with a CEO that continues to invest
    -New office being built in Austin (looking more at the end of 2020)
    -So many partners and vendors that seek to work with you (leads to opportunity and networking for advancements in careers outside of SHI)
    -The IT industry is fascinating and always changes, pro is that SHI is more than willing to adapt

    Cons

    -First couple years your pay will most likely SUCK (this is designed to weed out the get rich quick)
    -The office politics is there; I believe this is because they are attracted to people that care and bring they infamous ‘attitude and effort’ (sounds easy right?)

    Advice to Management

    Continue to invest time and effort to build career paths for all tenures. Stay open to new ideas and be willing to make changes. Avoid the outside hires for management positions, this adds a level of disconnection that may not be repairable.


  9. "Great job right out of college"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Executive in Austin, TX
    Former Employee - Inside Sales Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    1. Great opportunity to make a ton of money if you are put in the right scenario
    2. Young and vibrant office culture

    Cons

    1. Major Hierarchical changes every 6 months
    2. The rich get richer and the poor get poorer
    3. Very high-stress work environment

    Advice to Management

    More thought needs to be put into which sales reps will excel with certain managers. If a sales rep is put on a team and it is obvious that they aren't a good fit, move them to another team. There is no need to keep someone in a position where they are a distraction to the rest of their team, or to their manager, or visa-versa and their manager is a distraction to them doing their job successfully.


  10. "Came for a job, got a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Austin, TX
    Current Employee - District Sales Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    - strong business model and good position in the market
    - indescribable company culture
    - incredible financial/career growth opportunity

    Cons

    - building a book takes time and patience

    Advice to Management

    Continue with the "paranoid" strategy, just ensure communication is clear and consistent


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