SHI International Reviews | Glassdoor

Find your next job here

SHI International Reviews

Updated January 17, 2018
449 reviews

Filter

Filter

Full-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
301 Ratings

449 Employee Reviews

Sort: PopularRatingDate

Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 13 reviews)

  • Low pay unless you are in sales (in 23 reviews)

More Pros and Cons

  1. Helpful (2)

    "You can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Austin, TX
    Former Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    You will meet some really good people.

    Cons

    Management is two faced and doesn't actually care about its employees. Pay is always decreasing year over year.

    Image is more important than action to management. Developmental opportunities that they claim exist actually don't.

    Advice to Management

    Be better


  2. Helpful (1)

    "new grads from tech schools stay away from configuration center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Configuration Technician in Piscataway, NJ
    Current Employee - Configuration Technician in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    There are no pros at all
    The salary is horrible even having certifications and degree
    The start pay is $25,000 people in warehouse make more

    Cons

    Low salary
    Managers play favorites
    Workers who make more in salary will sit down hours on end doing no work at all and talking to other co workers most of the day
    If you work in config center your basically the lowest of the lowest
    Uncomfortable work environment
    Workers are immature
    Dont follow company policy people will come in not even being there a year companies policy to be promoted. Being promoted within 3-6 months having positions made for them making more money

    Advice to Management

    Stop playing favorites and discipline workers correctly who have been there for years making more in salary then most of us that are supposed to be leading by example

  3. Helpful (2)

    "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 5 years)

    Pros

    With dedication and persistence it is possible to make really good money
    Internal processes and procedures are easy to learn and use
    Training is amazing and even those with a limited to no background in IT can be successful

    Cons

    Micromanaging has gotten completely out of hand.
    Sexual harassment and inappropriate behavior by senior management is frequent and when brought to the attention of HR there is a protect the "good ole boys" structure versus solving the problem.
    There are cliques within the organization that give it more of a game of thrones, every man fighting for the top position than focusing on the customer.
    Don't even get me started on the rampant drug use.

    Advice to Management

    Stop sleeping with your subordinates!!! Stop promoting people you are sleeping with instead of giving the job to more qualified candidates.
    There is this wonderful thing called CRM that will let you know what meetings employees have been on, what opportunities are created from those meetings that you can pull yourself instead of requiring employees to write it out for you.
    Be more realistic with sales objectives and plans.


  4. Helpful (3)

    "It's too late to get in unless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE in Austin, TX
    Current Employee - IAE in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Only good if you are just out of college looking for experience, as they will hire ANYONE.

    Cons

    CC, compensation shrinking in an industry where margins are continually shrinking already due to cloud and IAAS. They will have a hard job adjusting to the changes in the industry, and their hiring classes (25+) won't be sustainable into the near term. Perks aren't there, say they love their people and appreciate a fun culture, but do everything they can to capture more profit for their bottom line (and less to you). Worst thing is that they make these changes at a moments notice, giving no time to adjust your life, expenses, etc, accordingly. CEO is never present at any meetings, and up until I saw her a few weeks ago I honestly thought she was just an imaginary person.

    Advice to Management

    Reward your people better, 30k isn't enough, even Phil said that (hey Phil). You seem to lack the necessary abilities to run a business well, and "retain top talent". Clearly you recognize by the high employee churn rate. Stop trying to nitpick employees about the small stuff. If they are making you good money, you should be thankful and reward them instead of stingy with the profits. Short term bottom line numbers aren't the thing you should be focusing on. Focus on the long term, and reward employees, and you will see success. You seem to have no reservations about abruptly changing your employees lives without notice in the form of comp changes, and that's quite concerning. Resources aren't what they should be, and far too much is out on the rep to do, when they only make 12.5%. I would never recommend this company to a potential customer or employee. 1/10 score for management.


  5. Helpful (3)

    "Easily the worst management I've ever seen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    401k with annual matching and good benefits.

    Ability in sales to set your own margins/pricing - overall flexibility with quoting customers.

    Cons

    Very few sick days/pto and upper management is not understanding in any way if more time is required.

    One of my colleagues at SHI had breast cancer and she was harassed for taking time off during chemo and HR threatened to fire her over finding a better role for remote work. People would come in with the flu or worse to preserve their precious days off.

    Middle management micromanages (to the tune of "write me a paper on why metrics are important") excessively. The overbearing management crushes any self-starter mentality and makes it hard to feel like anything but a number.

    The whole office was having sex - c levels with hound sales reps, managers with people on their teams, etc. It was incredibly unprofessional and distracting.

    There is advancement if you want to do sales - but if you are good at selling, any other software /hardware sales job will pay better.

    This is the classic office job that people dread going to every morning when they wake up. The most successful sales reps said the same thing as the new, bright eyed bushy tailed hungry reps - it is an oppressive workplace.

    Advice to Management

    Attrition is expensive.
    Hire someone that can create sustainable employee happiness, and work from the ground up to train middle managers. It will save a ton of money and you won't lose valuable people.


  6. Helpful (15)

    "Anyone else tired of your commission being stolen, deducted and overcharged for company expenses?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Looks like a good company from the outside. There are many skeletons in this company closet.

    Cons

    SHI WILL STEAL YOUR COMMISSIONS on regular monthly basis! This company forces sales reps to take on company costs, the risks of being a business and will do or make any sort of deduction from your earned commission which they feel entitled to make. Your charged monthly interest fees on several company expenses even if you were NEVER compensated initially. Unpaid customer invoices at the revenue amount billed to a vendor not the GM which you were paid out on (if you were paid) Customer invoices from years before you even had the account even if you were never paid on the invoice & regardless of the GM earned.

    Any equipment sent from distribution into the warehouse for storage, YOU pay the company (SHI) a freight charge by your own warehouse (can easily be over $5,000 mth or more) which deducts from GM total monthly earnings.

    You have NO visibility into the ordering systems nor the 'orders' that your being deducted for but they will proudly show the deductions on your monthly commission statement. If your storing equipment at the warehouse for a customer & NOT charging customer for it (ie. it doesn't hit your GM #'s to get u paid) You will pay 2% of the purchase price every month after 60 days. If you have ongoing business needing to store millions $'s of equipment at warehouse regularly you can be deducted anywhere from $10K up to $60K (no limit threshold) against your earned GM on other accounts at 2% of the revenue purchase price. If equipment is at warehouse for a while, customer never accepts it, you can VERY easily pay more than price of equipment at purchase price dollar amount. After 2 or 3 yrs, you forced to get rid of it, your deducted for 100% of the purchase price even if your paid interest fees covered costs higher than purchase price.

    They will state in your offer SHI to supply your admin Inside Sales support, but monthly after your GM is calculated based on your commission %, you'll pay a % for your support team depending on the amount they earned that month. Ex. If you have 2 reps and each account, you directly pay out of your commission numbers from you NET salary which ranges from $300-$600 per mth. If your not paying attention you can be overcharged more Inside Reps than you have. Good luck being reimbursed.

    You will pay for your customers licensing monthly if they use any of our internal support. This can add up to $1000 or more monthly against your commissions.

    Your SPIFFS from OEM's might be taken from you and given to your management or VP on regular basis.

    If they want, they'll deducted from Net pay for other team members to get a bonus out of your payroll earnings.

    These deductions 'monthly interests or other fees' won't ever be consistent and in one commission payroll, you could get hit retro for prior 5,6, 7 or 8 months etc.

    They will deduct WHATEVER and WHENEVER they desire and don't ya dare ask why because the answers are convoluted & unclear. Of course NONE of this is laid out in any commission plan structure to you, nor do you know about deductions they take until it's done to your payroll.

    Your numbers are split and charged with sometimes up to 10 different individuals.
    Every team is different, some better than others whom don't get some of these types of deductions. If your a good sales rep, they WILL find a way to keep more of your earnings bottom line.

    There are MANY more instances of how they will charge & steal out of their sales reps pockets, trust me I've lived it.

    I know for a fact they do this to MANY past & current employees. It's no wonder why their 'Annual Growth rates' are so high or what others find extremely impressive. They will play favorites to those employees who've been with company over 10 or more years, I've seen many examples of this also.

    SHI thinks they are untouchable and has got away with stealing from their employees for years because no one does anything about it or just quits the company. This MUST end! I encourage discussions & will provide evidence of this being the TRUTH.

    Oh and why does the company not charge the customers Sales Tax? This seems rather odd to me.

    Advice to Management

    Stop stealing and deducting money from your sales reps who have earned for your business. Employees have families to support too, not just there to make your company Billions of dollars. Take on your own business liabilities and stop making your employees take on the risks associated with your company. End the unscrupulous behavior of stealing from employees & pay your employees what they earn fairly.


  7. Helpful (4)

    "IAE Territory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IAE in Austin, TX
    Former Employee - IAE in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    Free vendor lunches, swag and young culture

    Cons

    Terrible management in every level. Favoritism is ridiculous. Hire educated leaders not cowards that can't manage. 30K base is lowest in Austin and it won't change. GM is maxed out per year. You most likely won't make over 40k in the first year they will lie to you.

    Advice to Management

    Value your employees. Extremely high attrition rate and you wonder why? CEO is not involved and I doubt cares how the company is run. Work somewhere else. This place is a JOKE.

  8. Helpful (3)

    "Horrible place!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Manager in Somerset, NJ
    Former Employee - Inside Account Manager in Somerset, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    I have nothing at all good to say about this company.

    They are taking advantage of grads and not allowing career growth without a pay cut.

    Cons

    I worked here 4 years. I was told I cannot get paid for the last week I worked in February because of a vacation I had requested in March. It is so ridiculous that you have to fight a company for your own pay.


  9. Helpful (1)

    "Great company to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Somerset, NJ
    Current Employee - Accountant in Somerset, NJ
    Doesn't Recommend

    I have been working at SHI International (More than a year)

    Pros

    Great company to work and grow

    Cons

    The compensation to employee is too little


  10. Helpful (4)

    "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Software Developer in Somerset, NJ
    Current Employee - Software Developer in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Seemingly Nice Place to Work! From the outside only! Ambitious Company that wants to be like Google.

    Cons

    Once you get in the door, you'll feel the coldness and how energy draining the place really is. The benefits are not great. They demand overtime constantly. They don't provide any in-house training. They have numerous software vendors including Microsoft that can provide free training but yet they don't offer it. Salaries are much lower than the average. No bonus for regular employees, unless you count the lousy pen they gave one Christmas. The place is not have professional business environment. It feels more like a blue collar warehouse. Employees are constantly using curse words in the office, guys talking about personal problems with girlfriends, and too much physical playing by opposite sex employees. The president's only motivation is to become the next billionaire at the employees' expense. During bad weather they never close, but rather force the employees to use their own personal time. I'll finish by saying that during Hurricane Sandy they didn't close for business, they only opened late. Enough said! Horrible place to work.

    Advice to Management

    Let go of all upper management, including the president. Become a publicly traded company and offer better stock options to employees.


Showing 449 of 452 reviews
Reset Filters