SHI International Reviews | Glassdoor

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SHI International Reviews

Updated January 17, 2018
449 reviews

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3.4
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Recommend to a friend
Approve of CEO
SHI International President and CEO Thai Lee
Thai Lee
301 Ratings

449 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 13 reviews)

  • Low pay unless you are in sales (in 23 reviews)

More Pros and Cons

  1. "Inside Sales Account Manager,"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    No opinion of CEO

    I worked at SHI International full-time (More than 5 years)

    Pros

    Great first job out of college where you can truly learn the ins and outs of the IT industry, friendly co-workers

    Cons

    Work life balance is non-existent, micromanagement is rampant, and office politics run the show.

    Advice to Management

    Take a moment to step off the high horse and listen...


  2. "SHI might not be heading in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SMB Account Executive
    Former Employee - SMB Account Executive
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SHI International full-time

    Pros

    - Above average IT / sales training.
    - Managers that care about your success
    - Sales Directors are experienced and easy to follow
    - Solid culture (however, seems to be drifting away)
    - Moving toward a better commission structure for SMB
    - Amazing career opportunities
    - Good vendor trainings

    Cons

    - Base Pay is fair for someone that has zero experience and will drive those that are willing to work harder for better pay but it is extremely low for your proven sales people.
    -Benefits are not competitive compared to other local tech companies. Especially PTO and 401k
    -Hard to trust senior leadership regarding vision and progression due to apparent lack of empathy for their proven workers.
    - Questionable fund allocation.
    - Arbitrary metrics that hender creativity and strategy ( but this is unfortunately needed for the poor quality of new hires ).
    - SHI still hires anyone and everyone, and now more than ever, which hurts every aspect of the company such as brand and talent retention.
    - Sales support teams are unfortunately the biggest obstacle when trying to close big business.

    Advice to Management

    - Invest in digital marketing such as SEO. A google search for anything tech related ALWAYS excludes SHI.
    - The commision structure was a good start but rethink the base pay for your proven sales people.
    - Be transparent with your people.
    - Hire quality not quantity.
    - Don’t forget about your awesome company culture.

  3. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Somerset, NJ
    Current Employee - Management in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (Less than a year)

    Pros

    Sales Training, Career Opportunities , Stable Employment for non-sales people, Great Benefits, Co-workers, Family Environment

    Cons

    Initially everyone starts with relatively low base compensation. However compensation rises quickly after initial 1-2 years.


  4. "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Somerset, NJ
    Former Employee - Inside Account Executive in Somerset, NJ
    Recommends
    Neutral Outlook

    I worked at SHI International full-time (More than a year)

    Pros

    Great place to start a career in the ever growing IT sales industry. Young and upbeat environment that maintains a competitive culture while truly wanting to see your colleagues succeed.

    Cons

    the customer service related tasks are tedious and time consuming, would like to be able to focus on selling-also low base pay

    Advice to Management

    More partner led trainings. Often trained to just try and get prospect on phone with engineer but need more product related knowledge in order to get that trust in an account management role like this. Encourage more industry related knowledge as opposed to just getting a loose understanding of the "product that month" to push on a single call blitz.


  5. "Medium Business Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Great benefits and pay structure. A Company that provides the autonomy to do what is necessary to meets clients needs and makes it easy for employees to find resources and implement them.

    Cons

    Not enough to share


  6. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Detroit, MI
    Current Employee - Account Executive in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International (More than a year)

    Pros

    Great culture, opportunity to make money, great leadership

    Cons

    some turnover in leadership which happens at pretty much any company

    Advice to Management

    None


  7. "Great benefits and people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Fast promotion and opportunities across the country.

    Cons

    High turnover and lack of professional development.

  8. Helpful (4)

    "Going more downhill every year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Amazing coworkers that make the grind fun. Also, most Inside Sales Managers care about their reps, which in turn makes you want to work hard for them. Frequent catered lunches and contests from vendors.

    Cons

    Upper management is so disconnected from the bottom that they have no issue with cutting pay each year and expecting the same results. They show skewed/misleading data to try to justify it too. Lots of politics in terms of promotions. Work life balance is barely existent with the hours most reps end up working (just because we left the office doesn’t mean we are done working). The ISAMs have asked for a long time for a better backup system when we go on PTO, but it’s never been resolved.

    Advice to Management

    Slashing commissions every year simply means you want employees to work harder and harder for the same pay. This will always lead to burnout of your best reps when you have to work harder every year to make what you did prior, and that’s really discouraging. Your actions speak louder than words.


  9. Helpful (2)

    "You can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Austin, TX
    Former Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    You will meet some really good people.

    Cons

    Management is two faced and doesn't actually care about its employees. Pay is always decreasing year over year.

    Image is more important than action to management. Developmental opportunities that they claim exist actually don't.

    Advice to Management

    Be better


  10. Helpful (2)

    "Minimal Concern for Employee Well-Being"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Manager in Austin, TX
    Current Employee - Inside Sales Account Manager in Austin, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SHI International full-time

    Pros

    SHI provides great opportunities to make connections and grow your skills. For those fresh out of school or looking for a career change, they can be an excellent stepping stone.

    Cons

    SHI is all about the bottom line and, despite lip service to the contrary, does not take care of their employees. Inside rep pay is constantly changing and, as of late, decreasing. The parental leave policy is threadbare (only long term disability for mothers), with no support at all for paternity leave. Despite the mantra of being a "female minority owned company," upper management is almost exclusively white males - a fact clearly reflected in their policies. Things appear to be a bit more stable for those in outside field positions, so I'd advise job seekers to focus their search on those roles, if possible.

    Advice to Management

    Increase your transparency surrounding unpopular business decisions and push for better parental leave policies.


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