SHI International Reviews | Glassdoor

SHI International Reviews

Updated August 16, 2017
401 reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Free food on occasion from Vendors (in 23 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • low pay, not much incentive to work hard unless in sales (in 20 reviews)

More Pros and Cons

  1. Helpful (11)

    "Anyone else tired of your commission being stolen, deducted and overcharged for company expenses?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Francisco, CA
    Current Employee - Account Executive in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Looks like a good company from the outside. There are many skeletons in this company closet.

    Cons

    SHI WILL STEAL YOUR COMMISSIONS on regular monthly basis! This company forces sales reps to take on company costs, the risks of being a business and will do or make any sort of deduction from your earned commission which they feel entitled to make. Your charged monthly interest fees on several company expenses even if you were NEVER compensated initially. Unpaid customer invoices at the revenue amount billed to a vendor not the GM which you were paid out on (if you were paid) Customer invoices from years before you even had the account even if you were never paid on the invoice & regardless of the GM earned.

    Any equipment sent from distribution into the warehouse for storage, YOU pay the company (SHI) a freight charge by your own warehouse (can easily be over $5,000 mth or more) which deducts from GM total monthly earnings.

    You have NO visibility into the ordering systems nor the 'orders' that your being deducted for but they will proudly show the deductions on your monthly commission statement. If your storing equipment at the warehouse for a customer & NOT charging customer for it (ie. it doesn't hit your GM #'s to get u paid) You will pay 2% of the purchase price every month after 60 days. If you have ongoing business needing to store millions $'s of equipment at warehouse regularly you can be deducted anywhere from $10K up to $60K (no limit threshold) against your earned GM on other accounts at 2% of the revenue purchase price. If equipment is at warehouse for a while, customer never accepts it, you can VERY easily pay more than price of equipment at purchase price dollar amount. After 2 or 3 yrs, you forced to get rid of it, your deducted for 100% of the purchase price even if your paid interest fees covered costs higher than purchase price.

    They will state in your offer SHI to supply your admin Inside Sales support, but monthly after your GM is calculated based on your commission %, you'll pay a % for your support team depending on the amount they earned that month. Ex. If you have 2 reps and each account, you directly pay out of your commission numbers from you NET salary which ranges from $300-$600 per mth. If your not paying attention you can be overcharged more Inside Reps than you have. Good luck being reimbursed.

    You will pay for your customers licensing monthly if they use any of our internal support. This can add up to $1000 or more monthly against your commissions.

    Your SPIFFS from OEM's might be taken from you and given to your management or VP on regular basis.

    If they want, they'll deducted from Net pay for other team members to get a bonus out of your payroll earnings.

    These deductions 'monthly interests or other fees' won't ever be consistent and in one commission payroll, you could get hit retro for prior 5,6, 7 or 8 months etc.

    They will deduct WHATEVER and WHENEVER they desire and don't ya dare ask why because the answers are convoluted & unclear. Of course NONE of this is laid out in any commission plan structure to you, nor do you know about deductions they take until it's done to your payroll.

    Your numbers are split and charged with sometimes up to 10 different individuals.
    Every team is different, some better than others whom don't get some of these types of deductions. If your a good sales rep, they WILL find a way to keep more of your earnings bottom line.

    There are MANY more instances of how they will charge & steal out of their sales reps pockets, trust me I've lived it.

    I know for a fact they do this to MANY past & current employees. It's no wonder why their 'Annual Growth rates' are so high or what others find extremely impressive. They will play favorites to those employees who've been with company over 10 or more years, I've seen many examples of this also.

    SHI thinks they are untouchable and has got away with stealing from their employees for years because no one does anything about it or just quits the company. This MUST end! I encourage discussions & will provide evidence of this being the TRUTH.

    Oh and why does the company not charge the customers Sales Tax? This seems rather odd to me.

    Advice to Management

    Stop stealing and deducting money from your sales reps who have earned for your business. Employees have families to support too, not just there to make your company Billions of dollars. Take on your own business liabilities and stop making your employees take on the risks associated with your company. End the unscrupulous behavior of stealing from employees & pay your employees what they earn fairly.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Somerset, NJ
    Current Employee - Manager in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 8 years)

    Pros

    Great company to work for especially if you're starting out from college - great opportunity to grow in leadership and company promotes from within. Lots of vendor gifts, cool toys, yearly raises & holiday bonus. Trips & amazing perks for top sales reps. Can choose work hours from 6:30-3:30 to 11-8p (late hours usually gets 3k bonus)

    Cons

    Your experience will vary depending on your team and your manager. Two different people at SHI can have two vastly different experiences. Some managers micromanage, teams can suck, lots of office politics and sometimes you have young immature managers since SHI hires a lot of kids straight from college. 9 hour work days (no paid lunch).

    Advice to Management

    Allow anonymous feedback of management during yearly reviews.

  3. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Comp plan is solid - very lucrative if you put in the work and the time.

    Cons

    A lot of managers are being promoted with little to no experience in management.


  4. "Inside Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at SHI International full-time

    Pros

    Layoffs are unlikely here so you will have a job for life.

    Cons

    High turnover. The people who work here for 20+ years just want to collect a paycheck until they die. There's nothing exciting about working here. The people don't aspire to much.


  5. Helpful (1)

    "Great starting point for IT sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Austin, TX
    Current Employee - Inside Sales Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Fun atmosphere, young employees, free lunches, happy hours, various events. Even better is they provide exceptional and hands on training with sales techniques as well as learning a large variety of manufacturers and technologies. Great management.

    Cons

    Base is miserably low for the amount of work you put in. Earning potential is there, but there is an absolute grind to get there and extensive ramp up period. Huge emphasis on metrics no matter how well you are performing.

    Advice to Management

    Raise the salary and the turnover rate will not be as high. Good job on being attentive to employees to prevent this, but people need to eat and Austin is expensive. There is a certain hyper male Director in Territory that oozes a two-faced feel. These may be a bunch of college graduates, but people are perceptive of him saying one thing and meaning something else. Be direct with people. We can have fun, but at the end of the day, this is a job. Or hire more qualified people.


  6. "Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Great working environment, great people to work with .

    Cons

    Pay is average. Hard to move up the ladder and fully get recognized.

    Advice to Management

    Please recognize your real values employees.


  7. "Great Company with a great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE
    Current Employee - IAE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International (More than a year)

    Pros

    Great Company with a great culture

    Cons

    Average growing pains like any company

    Advice to Management

    Be a little more open with employees

  8. Helpful (3)

    "Lacks Structure, Beginning to become corporate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive (Northeast) in Austin, TX
    Former Employee - Inside Account Executive (Northeast) in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SHI International (More than a year)

    Pros

    Free lunches
    Free swag
    Not much else

    Cons

    Base salary is low
    Transitioned accounts are not good prospects or leads because accounts have gone through a lot of employee turnover
    "Bro" culture - that's subjective, but I'm not into the fraternity and sorority life


  9. Helpful (4)

    "Incredible opportunity awaits..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    SHI is an incredible place to begin and nurture your sales career - there is a true commitment to inspiring, developing and organizing sales people as they embark on their careers, often times right out of college. There is a sense of community at SHI as many of the sellers are young and work together but also spend time together outside the office as well. It is a place that respects potential within young talent and all of senior leadership wants to promote first from within. The average tenure within SHI is well over five years, especially those sellers who have been a part of Thai Lee's organization since the beginning in 1989. There is the potential to build true wealth by working for SHI and Thai Lee has always committed to making sure the sales people are paid handsomely for their efforts. The thing about SHI is not only a wonderful place to work, but also an incredible place to learn skills that you can replicate in roles across the tech industry. Additionally SHI has made a commitment to evolve as the technology industry evolves at a rapid pace and that has ensured a continued value offering for customers as they navigate the murky waters of how to select, deploy and manage their technology environment.

    Cons

    There are no obvious cons, but at times the pace of work can overwhelm the younger employees. It is something that you get used to very quickly.

    Advice to Management

    Keep up the career and learning development focus. Remember that people are the most important asset and nurturing talent within all employees is integral to a lasting legacy. Caring for employees is not necessarily a requirement for the success of a sales organization, but I do believe it ensures retention of the best employees and promotes a sense of fulfillment and purpose across any workplace. Empathy is a powerful motivator!


  10. "Business Development Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development Manager in Somerset, NJ
    Former Employee - Business Development Manager in Somerset, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    Great environment and people, opportunity to travel to customer sites, many perks (gift cards, free lunches), flexible schedule.

    Cons

    Limited opportunity for growth, low pay for the volume of work, office politics.


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