SHI International Reviews | Glassdoor

SHI International Reviews

Updated November 23, 2017
427 reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • Low pay unless you are in sales (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Leadership Issues"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SHI International full-time

    Pros

    Comp is above average. Fast growing. Really great people.

    Cons

    Leadership turn over is ridiculous. Why would you want to be a manager, when the turn over so high? Why would a manager want to be a director when the directors turn over so often? Some markets have had turned leaders 2-3 times in as many years. It creates instability in the AE ranks, with the customers, and with the partner community.

    Advice to Management

    Sr. Leadership (above director) owns the responsibility for the development of the leadership team. That doesn't mean powerpoint reviews, it means coaching. There should be substance beyond metrics. Company ownership owes the managers better career paths and more job security, and should hold the SLT accountable for the failure in the development of the front line management team. The less tenure the leadership team has, the less effective they are in explaining "the why" to their reps. They will manage to what is inspected, and not what is needed to develop their territory. If Sr. Leadership can not scale their touch into front line mangers outside of email heaters and action items, they should empower their director team to lead. Accountability and metrics are more important than inspiration and passion, and that creates a culture of box checking and data head fakes.


  2. Helpful (2)

    "War of attrition with benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    - Renowned sales training. Additional technical training is available to those motivated to get it.
    (Time management is key)

    -Forward-thinking upper management. Organizational structure and leadership is subject to change every quarter if there is a chance it will improve sales. This is a plus for those who can commit long term to the organization

    -Even in the short term, they'll pay enough for you to survive in Austin and you'll learn a lot about high-pressure corporate environments. Also, you'll learn how to attract, maintain, and organize a book of business; skills that can be applied to any industry.

    -The majority of Direct Sales Managers are kind team players who will are well trained and do their best to teach and improve their teams.

    -High probability of promotion within a year. Or at least an improved bok of business. Plenty of crossover within the organization. They'll (try to) put you where you want to be if you put in about a year of hard work banging phones.

    -Youthful culture and plenty of off-site events to have fun with coworkers
    Although it's a competitive culture, the job is so hard your fellow coworkers will help you when you need it. There's always someone who ran into the same problems you face.

    -As suggested in the title, if you can stay with the company your likely to double your first year's income according to the more senior reps.

    -Great health, dental, life insurance plans that will work for young singles and families alike

    -Theres two gyms and an onsite personal trainer.

    - FREE LUNCH AT LEAST ONCE OR TWICE A WEEK

    -Music, razor scooters, and team building exercises to keep up energy

    If you can withstand the pressure, you'll inherit the best customers. Turn over garuntees it. The highest earning inside sales rep was here when the Austin office opened.

    Cons

    High-pressure competitive sales environment. Quota rises on a set plan. So there's no tax on success, but if you dont have the best DSM or account list you may find yourself trying to claw up to quota goals.

    Reporting is sometimes flawed. The metrics that IAEs are measured on are not universal. You may find yourself bringing in a large amount of gross margin but ranked low against your peers.The same could be said about dials, NBAs, and other metrics. With multiple reports and arbitrarily weighted metrics, incentives are strangely skewed for those looking for recognition and advancement in the company.

    Recruiting promised dozens of new recruits every quarter compensation that is completely unrealistic based on the current commission plan.
    These promises were based on data that is at least a year or two old and not on the current compensation plan. For example, if you meet quota one can expect about $35k in gross pay their first year. Incoming IAEs were promised $45k if the quota was met.

    *Recruiting is under new management so I believe this will be fixed.

    The best sales people will not nessiarily be the ones rewarded advancement. It's always based on business need, timing, territory covered, and your manager. (like any organization.)

    Advice to Management

    Set realistic expectations for incoming recruits on compensation.
    Set realistic expectations for advancement.
    Invest in internal sales tools, prospecting, and adding new organizations to crm, and our website.

  3. "Very decent place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Great work atmosphere, lot of young people, not much micromanaging

    Cons

    Interactions between inside reps and outside reps can be difficult. Goals of one side do not always match goals of the other.

    Advice to Management

    There are a lot of young people hired here, which leads to a ton of turnover. Give them a reason to stay for longer periods of time.


  4. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    Great atmosphere, managers, and co workers.

    Cons

    Low pay unless you are in sales.


  5. Helpful (2)

    "A True Learning Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales Account Executive in Somerset, NJ
    Current Employee - Inside Sales Account Executive in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Working at SHI immerses you in IT solution selling from day 1 of training. Resources are available to learn anything about IT and sales you may want. Laid back atmosphere. Results driven advancement.

    Cons

    Vertical Mobility limited. Compensation. Micro-Management. Metrics sometimes interfere with productivity. Sometimes you feel like a lone soldier, leading large projects by sheer will.

    Advice to Management

    My advice to management would be to treat employees with more encouragement than nagging. Allow reps to earn a better portion of their sales margin, thus allowing talent to remain happy with their position; resulting in more growth.


  6. Helpful (1)

    "SHI International Pros-Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ISAM in Austin, TX
    Current Employee - ISAM in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Great working environment, nice office location, lots of training, team environment.

    Cons

    PTO is not great, only get 16 days for the whole year, including sick days.

    Advice to Management

    Work to increase PTO/Sick days and holidays off.


  7. Helpful (1)

    "SHI is what you make of it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Approves of CEO

    I have been working at SHI International full-time (More than 10 years)

    Pros

    Rapidly growing company; relatively flat organizational structure with opportunity to be part of building new capabilities or offerings. If you have good ideas, and the drive to help execute them, there's enough of the small company feel here for you to be able to build something.

    In many departments, there's low turnover, and long term employees showing it's a positive place to stay, with a family feel.

    Cons

    There are some growing pains as the company evolves and grows. Sometimes, there aren't standard processes for things other companies may have - while that gives you some flexibilty, it means some things take more work than you'd expect.

    Vacation benefits are relatively low.

    Some parts of sales have relatively high turnover.

  8. Helpful (2)

    "ISAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Somerset, NJ
    Current Employee - Anonymous Employee in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Great money, pride in your work and lots of perks like free lunches, events etc.

    Cons

    Leadership is awful, they do not see ISAMs as sales people but more as order takers. Yes we place the orders but we also manage the customer relationship, deal with the logistics of the orders, manage all software renewals as well as ALL back end issues like tracking, back orders, quoting research and general problems that customers have.

    Advice to Management

    Stop lowering the comp plan unless your goal is to run off the people who are great at this job to then replace them with people who provide terrible customer service because no one is paid enough to actually care.


  9. Helpful (1)

    "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    The opportunity to make a lot of money out of college is very real. Only people that work hard will do well. It's a sink or swim cold calling sales job. If you're interested in technology it's a great way to network and learn what area of expertise you'd like to pursue. There is real opportunity to grow within the organization if that's the career path you'd like.

    Cons

    Training for all roles has been minimal (sales, management, senior leadership). Most of this has to do with high attrition you'd expect from a growing organization. Though there have been positive strives to empower leaders and develop top talent, ongoing education is minimal. In my time with this company, my immediate managers were never fully qualified and lacked true leadership. I was often asked how they could help but due to the workload that was put on them, I was never provided the education or assistance I needed.

    Advice to Management

    Continue to train leaders, not managers. Provide technical trainings for reps that want it. Allow for team leads to get paid more without having to mandate they move into management but audit their contributions so they aren't getting paid more for doing nothing. Make the SA roles more lucrative so that highly skilled sales reps don't have to get a second job to switch to a technical role - You'll have much more highly skilled sales engineers.


  10. Helpful (1)

    "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Great atmosphere. Great people. Good Location

    Cons

    Micro Management, lots of change, exclusive


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