SHI International Reviews | Glassdoor

SHI International Reviews

Updated April 25, 2017
374 reviews

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374 Employee Reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Great place to work & great culture (in 23 reviews)

Cons
  • Depending on the position, there may be no room for growth (in 11 reviews)

  • You needed to be part of the "in crowd" with upper management (in 18 reviews)

More Pros and Cons

  1. "Look elsewhere to got paid better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Returns Clerk in Piscataway, NJ
    Current Employee - Returns Clerk in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time (Less than a year)

    Pros

    Close to home. New facility. Nice coworkers. Easy job to learn.

    Cons

    Foul mouthed manager that uses profanity in emails. Repetitive work. No room to advance. Dealing with dim sales reps.

    Advice to Management

    Hire better, more respectable managers.


  2. "Great Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Solutions Architect in Paramus, NJ
    Current Employee - Data Center Solutions Architect in Paramus, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International (Less than a year)

    Pros

    Great place to work & great culture

    Cons

    Changing roles is not easy


  3. "Purchasing Representative"

    Star Star Star Star Star
    Former Employee - Purchasing Representative in Hillsborough, NJ
    Former Employee - Purchasing Representative in Hillsborough, NJ
    Recommends
    Approves of CEO

    I worked at SHI International (More than a year)

    Pros

    Great management team and people always willing to help.

    Cons

    Working holidays, late nights during month-end, time off policy.


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  5. "Pretty decent place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Security Analyst in Morganville, NJ
    Former Employee - IT Security Analyst in Morganville, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International (More than a year)

    Pros

    Great benefits, onsite gym with separate workout room and classes. Management is fair, pretty good ideas. Plenty of work to do, company is growing.

    Cons

    No cons that I can think of.


  6. Helpful (4)

    "Great First Sales Job... But sticking with it can make you rich."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Executive in Austin, TX
    Current Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    I made a career move to sales for the money, and SHI has been my first job. SHI has to be the best IT reseller to work for. The managers are great at developing young employees. There is free lunch most days, which is actually huge...

    The comp plans are very good, with uncapped commission. There are 25 year old inside sales reps making $250k. It's ridiculous money you can't make anywhere else. There's been a huge effort to create a fun and social experience for the employees, and it's been great.

    Cons

    Being babied and micromanaged. We are measured on calls per day, and talk time. We don't get a lot of time off. We don't get to work from home. We can't be late. Completely inflexible schedule.

    As SHI continue to grows, the comp plan is getting worse for new employees who aren't grandfathered in, upper management is starting to care less about the individual and make blanket mandates that don't work and show they have little understanding of what an actual day of an IAE looks like.

    I personally wish that people weren't allowed to play music openly. It's extremely distracting and unprofessional to have your customer hear rap and EDM in the background.

    Advice to Management

    Look at GM first. If it's not there, then talk to us about dials and talk time. Being micromanaged is maddening, and is toxic to SHI's culture. Dials and talk time are extremely relevant for Territory and for young sellers. But after 12 months when our business starts to pick up and we're inundated with tasks, many days it's impossible to hit dial metrics. Then we end up staying 30 minutes late to fake dials. Imagine how that would feel.

    Stop hiring anyone off the street. I could get a homeless guy hired here.

    Invest in good marketing material so we have a better image and can convey value to customers instantly. It's absolutely mind-boggling that SHI is a $6B company with horrific marketing. It's an uphill battle to go to market to our customers with no good collateral we can send out, no good PowerPoint slides, no brand standards or guidelines. Our logo is even the same as our biggest competitor's. The videos look like they were made at a high school and I would never show them to a customer.


  7. "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Approves of CEO

    I worked at SHI International (More than a year)

    Pros

    Very lively place to work and there is always a company or vendor event happening certain days after work to go to which can be a positive or negative to some people.

    Cons

    It seems like the messages from senior management get extremely diluted as they are relayed through the managers to their respective teams.


  8. "Ehhh"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategic Account Executive in Washington, DC
    Current Employee - Strategic Account Executive in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 5 years)

    Pros

    Great opportunity but lack of specialized resources can make it harder to compete on larger enterprise accounts.

    Cons

    Internal resource shortage and lean business model takes it toll on the reps.

    Advice to Management

    Hard to really say. a lot of things to many different people and I think that is both good and bad.


  9. "High pay for entry level sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    high pay, youthful workforce, company paid trips for high performers, many off sites/opportunities to get free admissions to things around town.

    Cons

    Poor leadership. "managers" who are much younger and have less experience regurgitating training docs vs building more revenue and in turn, money.


  10. Helpful (1)

    "Great company for the culture and growth opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Executives want to listen to sales team to improve policy and practice.

    Cons

    Change in structure and management happens frequently since they're growing so fast as a company.

    Advice to Management

    Continue to listen to employees for improvements and try to stabilize management structure to reduce turnover.


  11. "Aist manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookkeeper in Somerset, NJ
    Former Employee - Bookkeeper in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International (More than 10 years)

    Pros

    Comfortable to work with .

    Cons

    It would be goid if work from home was available.

    Advice to Management

    None


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