SHI International Reviews | Glassdoor

SHI International Reviews

Updated December 14, 2017
436 reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Fun culture (with lots of free lunches, social events and campaigns) (in 26 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • Low pay unless you are in sales (in 22 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inside Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Manager in Somerset, NJ
    Current Employee - Inside Account Manager in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Love the people
    Money is great in commission
    Free food
    Great learning opportunities
    Flexible Schedule
    Management cares about your growth and understanding

    Cons

    Low Salary
    Low Salary
    Low Salary
    Low Salary
    Low Salary
    Low Salary
    and did I mention Low Salary, pay your employees more please

    Advice to Management

    Raise the Salary


  2. Helpful (1)

    "Inside Sales is expected to fix everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Account Manager in Somerset, NJ
    Current Employee - Inside Account Manager in Somerset, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than 8 years)

    Pros

    Decent starting job, but not much room for advancement

    Cons

    Only matches up to $2k/yr 401(k)
    Once your salary is capped, raises are automatically $500 a year, regardless of performance or inflation
    Very little room for advancement
    Very little support from other departments, Inside Sales is expected to fix everyone's problems and if they make a mistake, you take the hit for it
    Very low pay for non-sales jobs means poor performance is expected
    Extremely large commission rate disparity between inside and outside sales
    Dental only covers up to $1k per year so if you need a root canal expect to pay out of pocket
    No options for working at home, flex time, summer hours, etc

    Advice to Management

    Improve pay, expect other departments to take care of their jobs instead of relying on sales to fix everything, and most importantly, take responsibility. When purchasing or returns or payroll makes a mistake, put the onus on them to fix it.

  3. Helpful (2)

    "It's too late to get in unless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE in Austin, TX
    Current Employee - IAE in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Only good if you are just out of college looking for experience, as they will hire ANYONE.

    Cons

    CC, compensation shrinking in an industry where margins are continually shrinking already due to cloud and IAAS. They will have a hard job adjusting to the changes in the industry, and their hiring classes (25+) won't be sustainable into the near term. Perks aren't there, say they love their people and appreciate a fun culture, but do everything they can to capture more profit for their bottom line (and less to you). Worst thing is that they make these changes at a moments notice, giving no time to adjust your life, expenses, etc, accordingly. CEO is never present at any meetings, and up until I saw her a few weeks ago I honestly thought she was just an imaginary person.

    Advice to Management

    Reward your people better, 30k isn't enough, even Phil said that (hey Phil). You seem to lack the necessary abilities to run a business well, and "retain top talent". Clearly you recognize by the high employee churn rate. Stop trying to nitpick employees about the small stuff. If they are making you good money, you should be thankful and reward them instead of stingy with the profits. Short term bottom line numbers aren't the thing you should be focusing on. Focus on the long term, and reward employees, and you will see success. You seem to have no reservations about abruptly changing your employees lives without notice in the form of comp changes, and that's quite concerning. Resources aren't what they should be, and far too much is out on the rep to do, when they only make 12.5%. I would never recommend this company to a potential customer or employee. 1/10 score for management.


  4. Helpful (2)

    "Easily the worst management I've ever seen"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Account Executive in Austin, TX
    Former Employee - Inside Account Executive in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    401k with annual matching and good benefits.

    Ability in sales to set your own margins/pricing - overall flexibility with quoting customers.

    Cons

    Very few sick days/pto and upper management is not understanding in any way if more time is required.

    One of my colleagues at SHI had breast cancer and she was harassed for taking time off during chemo and HR threatened to fire her over finding a better role for remote work. People would come in with the flu or worse to preserve their precious days off.

    Middle management micromanages (to the tune of "write me a paper on why metrics are important") excessively. The overbearing management crushes any self-starter mentality and makes it hard to feel like anything but a number.

    The whole office was having sex - c levels with hound sales reps, managers with people on their teams, etc. It was incredibly unprofessional and distracting.

    There is advancement if you want to do sales - but if you are good at selling, any other software /hardware sales job will pay better.

    This is the classic office job that people dread going to every morning when they wake up. The most successful sales reps said the same thing as the new, bright eyed bushy tailed hungry reps - it is an oppressive workplace.

    Advice to Management

    Attrition is expensive.
    Hire someone that can create sustainable employee happiness, and work from the ground up to train middle managers. It will save a ton of money and you won't lose valuable people.


  5. Helpful (1)

    "Good opportunity if you want it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Good energy and a lot of room to grow. If you put the effort in, you can find success here. Eligible for promotion or role change fairly quickly.

    Cons

    Lots of change. Constant change in management and top level leadership (not that big of a deal). Change in compensation plan.

    Advice to Management

    To senior leadership: Thoroughly inform the managers before releasing info to reps. Don't beat around the bush when explaining the changes to reps


  6. Helpful (1)

    "Everyone is a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Worked with some bright people and made good relationships.

    Cons

    Everyone is a number and there is absolutely no loyalty. Resources at remote offices are non-existent.

    Advice to Management

    Management needs to learn some soft skills unless they want to keep churning good people.


  7. "Fun culture with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IAE
    Current Employee - IAE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Great people, lots of opportunity to make money, fun events, unique culture

    Cons

    Rapid overnight changes and sometimes pointless campaigns.

  8. Helpful (2)

    "Lots of busy work and doesn't give you any real marketable skills to put on a resume."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Microsoft Contract Specialist in Somerset, NJ
    Former Employee - Microsoft Contract Specialist in Somerset, NJ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SHI International full-time (More than 3 years)

    Pros

    The people you work with are great. It's a younger crowd so it's easy to make friends and can be very laid back.

    Cons

    Management can micromanage, they don't trust you at all. They constantly talk about how they're a 7 billion dollar company and yet they pay you squat.


  9. "Evolving with the IT landscape"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Austin, TX
    Current Employee - District Sales Manager in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    Wonderful place to be now as it is consistently changing and evolving with the market that we are in. They have been putting a larger focus on recruitment lately and raising the bar on the talent that we are bringing in to work here. If you are looking for a place where they value hard work and independence- this is your place.

    You need your work ethic, attitude, and effort to be above the normal to thrive! Don't expect to sit around and do the minimum metrics and make 6 figures. I was an IAE for two and a half years and I worked hard and made amazing money. I stayed late and treated my customers well and went above and beyond. We expect the same thing.

    Join us if you think you are ready to raise the bar on customer experience.

    Cons

    People expect this job to be easy and for it to not take time. Put in the work to be successful and you will be. Stick around and give it time.

    Advice to Management

    Learn what your reps are learning and know your strengths.


  10. "Highly recommended - improvements are needed like anywhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    -Management open to feedback and coaching, regardless of your standing in the hierarchy
    - Welcoming enough atmosphere
    - They don't pull managers from other companies and everyone is home grown
    - The industry is probably the most viable right now of any industry and is only going to grow from here
    - Thai Lee is an amazing CEO
    -Benefits are decent

    Cons

    -There's disorganization at the entry level positions, with some employees being unqualified to handle even basic tasks
    -If you aren't in sales, salaries are going to be lower than elsewhere.
    - Employees are told they will make different amounts than they do
    -There's a check/balance system but communication barriers absolutely need to be brought down between different arms of the company

    Advice to Management

    Bring everyone onto the same page, be more honest about pay, and raise the standards for entry level employees, particularly for inside sales


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