SHI International Reviews | Glassdoor

SHI International Reviews

Updated August 16, 2017
401 reviews

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Pros
  • Work life balance is also great fantastic (in 15 reviews)

  • Free food on occasion from Vendors (in 23 reviews)

Cons
  • There is not a lot of room for growth, and often the company hires less qualified people to positions in order to pay less (in 12 reviews)

  • low pay, not much incentive to work hard unless in sales (in 20 reviews)

More Pros and Cons

  1. "Inside Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    -Young Employees
    -Fun Environment
    -Good Insurance Coverage
    -Lunch Provide a few times a week
    -Vendors provide goodies

    Cons

    -Constant cold calling
    -Unrealistic Metrics
    -Micromanaging
    -Limited room for growth
    -Low pay, low commission scale
    -Difficult to make much over base salary
    -MASS HIRE! 30+ people monthly. They don't need to keep anyone.

    Advice to Management

    -Offer more competitive salary
    -try to keep employees vs mass hiring every month
    -redesign metrics
    -stop making it all about calls "dials"


  2. "Honest review from a long tenured employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SHI International full-time (More than 8 years)

    Pros

    Benefits are good, work environment is good, people are great

    Cons

    Pay is insultingly low for the amount of money the company makes. Shi makes money hand over fist, they literally pay for NOTHING. Any event you've ever attended had been paid for by the vendors. They lowball employees for any kind of compensation unless you're part of the club who have been there from the beginning who all pull in RIDICULOUS salaries. They have driven away all competent employees by constantly hiring new people and driving tenured people's salary down. They are constantly hiring and they'll hire anyone. It used to be that they only hired great people and those people were paid well. Now they hire anyone and pay everyone like crap, even the people who have been here a long time and helped you're company grow. The new people they have been hitting us shocking. Very lazy, underqualified, unprofessional, frankly unintelligent. It is impossible to get fired so these people take advantage and come in late do nothing and it all just falls on the tenured people who actually know what they're doing who are now underpaid because they have to split money with these new people. They give an INSULTING 2-5% (good luck getting 5) increase each year, when standard should be closer to 7-10%.

    Advice to Management

    They give the illusion that they care about employees but when push comes to shove they don't, it's all bottom line. They squeeze money out of everything they do and pass NONE of it to employees. Their current business plan is completely contradictory with their core value. The companies core value is World Class Support but instead of paying the tenured people more to retain the constant support with customers they have known for years, they hire new people who have no clue and it forces the tenured people out and it becomes a revolving door because no one cares anymore so the customers actually get terrible support.

    My advice, and I hope someone high up there actually reads this because this is not to put down the company but idk if they realize how much they alienate the mid level employees. There's a good subsection of shi that have been there for 5-10 years who do decently well but not nearly as well as they should and they are the ones who the company should listen to. These people know what is really going on and will tell you the truth, LISTEN TO THEM. They aren't the low revolving door entry level idiots that are hired now and they haven't gotten into the club of high management or directors who make tons of money. They are the ones who make the company function and are completely underappreciated and underpaid.

  3. Helpful (1)

    "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Purchasing Agent in Somerset, NJ
    Current Employee - Purchasing Agent in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    Lots of great young people, good culture, good benefits, nice work- life balance (mostly b/c they don't want to pay overtime), strong job security. I've honestly never seen or heard of someone getting fired.

    Cons

    Low pay for this industry, no chances to earn overtime, very low growth potential. Few chances to move up. The system is designed for high turnover.

    Advice to Management

    Do more to retain talent instead of constant hiring, get rid of bad employees, allow more work from home days.


  4. "Accounts Payable Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Representative in Somerset, NJ
    Current Employee - Accounts Payable Representative in Somerset, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SHI International full-time (More than a year)

    Pros

    This job is laid back, no micro managing, and not a job you have to take home with you. It is not stressful.

    Cons

    They pay, benefits, and PTO could be improved. Management should do a better job of motivating employees to do good work.


  5. Helpful (3)

    "Corp AE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 5 years)

    Pros

    You are your own small business owner; all personality types can be successful and have the option to find clients that click with them personally; comp plan is solid and quota is set in stone for several years upon hiring; privately held so quite nimble with emerging techs

    Cons

    As top female minority owned company in the country, 95% of the corporate management is men...

    Advice to Management

    As we continue to grow at this insane pace, be sure to keep the heart of the culture.


  6. "IAE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IAE in Austin, TX
    Former Employee - IAE in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time (More than a year)

    Pros

    Great place to get your foot in the door and learn essential sales skills

    Cons

    Can be difficult to bring in big commission checks based on the account set you have to work with


  7. Helpful (2)

    "Great company, fantastic opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Austin, TX
    Current Employee - Account Executive in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time (More than 3 years)

    Pros

    making our customer's lives easier
    building relationships with customers
    Good culture
    growth, growth, growth
    ability to run your own business

    Cons

    too many metrics (metrics on how you're doing on metrics crosses the line)

    Internal IT is really bad, they genuinely make everyone's job more difficult than it needs to be.

    CRM is not useful, wastes a lot of time

    shi.com is a really bad website

    Marketing team is not very good at marketing, but great at hosting SHI events

    Advice to Management

    keep up the constant improvement but maintain the culture that makes this such a great place to work.

    Invest in better IT support and tools. On a daily basis I am surprised by how many people have IT problems but none of them are ever addressed- crappy laptops, outlook issues and CRM all need fixing.

  8. "Great company with good values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at SHI International full-time

    Pros

    Tons of opportunities
    Reasonable hours
    flexible

    Cons

    depends on department but:
    not enough team members
    over worked
    otherwise there really aren't any.


  9. "low base pay"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SHI International full-time

    Pros

    great atmosphere
    laid back
    casual environment

    Cons

    very low salary
    no work from home days


  10. "Great Place to Start Your Career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SHI International full-time

    Pros

    Great people
    Young
    Flexible PTO
    Fun company events

    Cons

    Pay is a bit low

    Advice to Management

    Offer easy, clear-cut paths to promotion for employees. Ultimately, this is what drove me away from SHI.


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