SHIFT Communications Reviews | Glassdoor

SHIFT Communications Reviews

Updated April 4, 2017
33 reviews

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2.8
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Todd Defren
17 Ratings

33 Employee Reviews

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  1. "Valuable experience here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Boston, MA
    Former Employee - Account Executive in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SHIFT Communications full-time (More than 3 years)

    Pros

    Positive atmosphere, fun perks, young fresh culture, learn a ton as junior staffer

    Cons

    Agencies in general can cause quick burnout for junior staffers given overloaded teams


  2. Helpful (1)

    "You learn a lot, but the culture is off"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SHIFT Communications full-time (More than a year)

    Pros

    You will definitely learn a lot if you have a manager that is willing to work with you.

    Cons

    It's all about joining the right team at SHIFT. Some are extremely tight knit and catty, others are welcoming and collaborative. The drama here is UNREAL. More often than not people were talking about who was hooking up with who vs. client work. Made for a toxic environment.

    Advice to Management

    Stop ignoring the small stuff. You may not think its your place to step in regarding personal relationships, but people aren't speaking highly of the culture here.


  3. "Great Internship Opportunity"

    Star Star Star Star Star
    Former Employee - Intern in Newton, MA
    Former Employee - Intern in Newton, MA
    Recommends

    I worked at SHIFT Communications (Less than a year)

    Pros

    Collaborative environment, lots of young people, great culture.

    Cons

    Location isn't ideal. Sometimes not enough guidance/mentorship because everyone's so busy.

    Advice to Management

    Continue building the great team culture/environment!


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  5. Helpful (1)

    "Underwhelming Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SAE in Newton, MA
    Former Employee - SAE in Newton, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SHIFT Communications full-time

    Pros

    - Unique siloed team structure
    - Somewhat interesting client roster
    - Friendly co-workers

    Cons

    - Unqualified "managers"/ team leaders who are expected to help younger employees learn and grow
    - Agency culture tries too hard to fit in or replicate the "cool agency culture" that many other agencies have succeeded in... ex: Shift claims to have an open office environment when that just means lower than usual cubicle walls; make shift ping pong table... hint: no one thinks ping pong in offices are cool; lack of overall understanding of what makes an agency "cool" (it's more than just a keg fridge in the office).
    - Agency frequently over delivers to clients who are underpaying for services
    - Upper management seems clueless to what their teams are actually working on vs. what they've promised to clients

    Advice to Management

    - Stop trying to be the "cool pr agency" and focus on helping your employees learn more about the industry.
    - Hire people who can actually meet the expectations of the designated title and make sure he/she understands how to manage up and down the team levels
    - Stop marketing the agency as a Boston agency when it's not. Twenty minutes outside of Boston is not Boston.


  6. "A good place to start your career, but the siloed teams aren't for everyone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Newton, MA
    Current Employee - Anonymous Employee in Newton, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHIFT Communications (More than a year)

    Pros

    SHIFT is very flexible and understanding about your schedule and you can leave the office at 5pm without the expectation that you need to stay late (which is rare for a PR agency). It is fairy easy to move up at the company and there's a great sense of camaraderie among junior staff. There are a lot of great training resources available to staff, so you can hone your skills as needed and on your own schedule.

    Cons

    Your day to day work varies hugely depending on what team you're on-- some teams are much more stressful than others. It's also a very siloed environment, oftentimes you work with the same 2-3 people everyday (which can be a good thing or a bad thing). HR is very unorganized.


  7. Helpful (1)

    "Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Boston, MA
    Current Employee - Vice President in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHIFT Communications (More than a year)

    Pros

    Entrepreneurial environment; constantly learning; company is one step in digital and analytics. Smart and savvy leadership team.

    Cons

    Sometimes management isn't always on the same page.


  8. Helpful (1)

    "PR intern"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR Intern in New York, NY
    Former Employee - PR Intern in New York, NY
    Recommends

    Pros

    Great start to working in PR/Communications
    Easy to network.
    Good pay for an internship position.
    Summer Fridays (interns are allowed to leave at 3pm during the summer.)
    Great company culture.

    Cons

    Very fast paced. (Agency life)
    Can be stressful at times.


  9. Helpful (1)

    "Young culture hurts the company's reputation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Newton, MA
    Former Employee - Account Executive in Newton, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at SHIFT Communications full-time (More than a year)

    Pros

    SHIFT has perks that you won't find at many other companies - unless you head over to Google, Facebook, one of the blue chip tech companies that offers insane employee benefits. Parties every Friday, week off for Christmas, the ability to not only work from home, but work from home in another state (if you've proven to be a valuable employee), company and team outings, Summer Fridays - the list is pretty long. The management knows everyone's underpaid and works to provide other benefits that make it a fun place to work. Experiences also vary depending on what team you're on - some AMs, ADs and VPs invite ACs to challenge themselves and pitch top tier press, while some steer you away from being challenged at all. The ability to challenge yourself on a regular basis makes for faster promotions, so those who are within the constraints of their job description are often unhappy in the end. If you're put on a team where you're challenged to pitch those tough reporters and come up with outside of the box ideas, you will love your experience at SHIFT.

    Cons

    The company is YOUNG. Really young. And this is coming from someone who was also one of the young ones while working there (first job out of college). This proposes a problem because everyone thinks the grass is always greener .... and it's not. I'm not sure where it comes from because the moment you talk to anyone else at a more corporate company, the moment you realize how lucky you are at SHIFT. The atmosphere is also super clicky and gossipy. For example, it's common to talk about your salary, which of course, causes drama. It also baffles me that the young people talk about how long the hours are, mainly because the ones that are working the longest are upper management (AMs and ADs), which comes with more responsibility and a higher salary. If you're below a SAE, you are 8:30 to 6:00 at the very latest - that's not long people.

    Advice to Management

    Stop being so transparent. All those meetings where Todd stands up and talks about company culture and how important it is for you to share information with your employees, yada, yada, is actually hurting you more than helping because it's making people notice your BS. Every company has BS and politics, but you show it. Hide it - keep the benefits because they're AWESOME and make the young ones realize they need to grow up a little. ACs and AEs are babied and management lets them complain and gossip and sometimes, upper management gossips too. It's a bizarre atmosphere. Make yourself more professional all around and the complaining will go down.

    Side note: Todd needs to watch what he says on social media... sharing fake articles and thinking they are factual on Facebook goes against the very thing you preach to your employees on a daily basis, "do your research."


  10. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Coordinator in Boston, MA
    Current Employee - Account Coordinator in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SHIFT Communications full-time

    Pros

    Great work culture & benefits!

    Cons

    Low starting salary for entry-level people.

    Advice to Management

    Make sure the voices of junior staff are heard.


  11. "intern life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PR Intern in New York, NY
    Former Employee - PR Intern in New York, NY
    Recommends
    Approves of CEO

    I worked at SHIFT Communications (Less than a year)

    Pros

    great start up and innovative culture
    really energetic atmosphere and fun office perks (snacks, events, etc)

    Cons

    wasn't given much feedback after each project I submitted

    Advice to Management

    help interns grow by giving them more challenging projects followed with feedback



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