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SHL Reviews

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  1. "great start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The best place to start a new career, I really enjoyed the working atmosphere. The supervisors were extremely supportive

    Cons

    Slow to pay for work that was performed, had little or no opportunities for advancement and strange working hours. The on-call staff were slow to respond to immediate request.

    Advice to Management

    Listen to middle management regarding employee moral and well being and try an implement a more streamlined pay role process


  2. "It paid the bills but they focus too much on metrics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Help Desk Customer Service in Atlanta, GA
    Former Employee - Help Desk Customer Service in Atlanta, GA
    Recommends
    Positive Outlook

    I worked at SHL full-time (More than a year)

    Pros

    Excellent training and a very busy work place; plenty of work to do each day of the week.

    Cons

    VERY heavy focus on metrics; expected to "WOW every caller" but you get dinged if you take the time required to actually do so.

    Advice to Management

    Take those metrics in balance with what you ASK the rep to do. You want us to "educate the callers" and "promote and explain other solutions" but then you ding people that actually DO it.

  3. "Nice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Sydney (Australia)
    Current Employee - Analyst in Sydney (Australia)
    Recommends
    Neutral Outlook

    Pros

    Work life balance
    Great management and culture

    Cons

    Not many career opportunities due to flat structure


  4. "good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    good company but needs improvement

    Cons

    good company but needs to be better


  5. "Talented People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in London, England (UK)
    Current Employee - Consultant in London, England (UK)
    Recommends
    Neutral Outlook

    I have been working at SHL full-time (More than a year)

    Pros

    You get to work with ambitious talented people. The products are great and the company reputation is great.

    Cons

    No way near the benefits and culture of successful work environments. I believe a lot of companies with talented people have a bad work life balance. But they compensate with great benefits and a great work environment. Could be free food, creative inspiration from games or something that boost team spirit and take away thoughts from how many hours you spend at your office to work, even if it is great work.


  6. "GREAT POTENTIAL MARKET, BUT MANAGEMENT IS VERY POLITICAL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
    Former Employee - Anonymous Employee in Riyadh (Saudi Arabia)
    Doesn't Recommend
    Negative Outlook

    I worked at SHL full-time (More than 5 years)

    Pros

    - Market footprint
    - Top-of-the-mind recognition
    - Great commission structure
    - Advanced system integration

    Cons

    - Extremely political environment
    - Growth is not determined by your effort, but by the company's mood at the time
    - Lack of funding
    - Unsure/undedicated leadership
    - Credit department is Draconian

    Advice to Management

    - Understand you are a sales organization and only sales will provide you the sustenance needed. Therefore focus your energies behind the sales platform and run with it.


  7. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Consultant
    Former Employee - Associate Consultant
    Recommends

    Pros

    variety of clients, global brand, diverse people, opportunity to travel, training and exposure to different products

    Cons

    limited use of products, lack of communication sometimes between sales and consulting, high turnover and management and people changes, less synergy between country offices

    Advice to Management

    focus on internal HR and providing broader consultancy father than product based solutions and greater sharing of knowledge and experience between countries and more cohesive client management