SITA Reviews | Glassdoor

SITA Reviews

Updated August 6, 2017
92 reviews

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3.0
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SITA CEO Barbara Dalibard
Barbara Dalibard
5 Ratings

92 Employee Reviews

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Pros
  • Great Place to work/ good work life balance (in 25 reviews)

  • Good Benefits, autonomy to complete your job as necessary with in company/departmental procedures (in 24 reviews)

Cons
  • Senior management focusing on out sourcing (in 17 reviews)

  • Poor work life balance at times (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "SITA cleans house"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time

    Pros

    About every Government holiday is recognized; pay is competitive

    Cons

    SITA choses to replace departments with new faces and cheaper resources


  2. Helpful (4)

    "Sita is a good company if you're in the right area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Sita is a world wide company which makes managing it difficult. However it has a laid back environment with challenging opportunities. It's broad range of technologies that are supported makes it an ideal place to learn and grow.

    Cons

    Sita is a top heavy management structure which makes it difficult culture to gain one unified strategy or direction.

    Advice to Management

    Collaborate with senior management more on strategy and direction and be sure that everyone delivers the same message from the top down.

    SITA Response

    Jun 16, 2017 – Kenneth Pennington, Human Resources, US Manager

    Hi and thank you for feedback. By your tenure with the SITA, you have seen the company go through changes with our products, customers, and leaders. Our current plans gives us a customer focus... More

  3. Helpful (6)

    "Used to be a great place to work...but not now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Atlanta, GA
    Former Employee - IT Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Used to be a great place to work, strong corporate values, treated employees very, very well. The benefits are still very good and offer plenty of time off and generous vacation pay. Until this year, always paid full annual bonus to almost all employees.

    Cons

    HEAVY downsizing, outsourcing to India, New CEO is axing everyone for cheaper labor. Your no longer a valued employee, but just a cost that needs to be cut. 30% reduction in ATL alone planned.

    Advice to Management

    There are better ways to save money than outsource and lay people off. Outsourcing has been proven to reduce productivity and that really doesn't save you any money in the long run, does it? Many other companies already figured that one out...guess you're behind the curve again. What you need to do is innovate and create value in the marketplace. The old ways of doing business aren't going to work anymore.

    SITA Response

    Mar 30, 2017 – President, Americas

    Hi and thank you for your comments. Our industry is very competitive and fast-paced and we need to speed up our evolution to continue to be a strong player in the market. We are going through a... More


  4. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time

    Pros

    Diverse Workforce. Mostly smart and dedicated people. Great 401K and PTO plans.

    Cons

    Frequent Re-org. Too much offshoring. Not enough FTEs for the workload


  5. Helpful (1)

    "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SITA full-time

    Pros

    They pay good salary and benefits

    Cons

    No sense of job security. Keeps laying people off

    Advice to Management

    Don't require spyware to be installed on portable devices

    SITA Response

    Dec 13, 2016 – SVP, Human Resources

    Hi, thanks for your review. As an organization, we are going through a change. We have a new CEO and we are setting out a new vision for our future. We know that this can be unsettling for people. I... More


  6. "CSM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Diverse international workforce and clients

    Cons

    GVA based management did not care about regional staff or development

    Advice to Management

    Walk the shop floor

    SITA Response

    Dec 12, 2016 – Director, Global Talent Acquisition

    Hello. Thanks for your feedback and yes, I agree, the best managers should “walk the floors”. To your other point; I have been impressed by the "listening tour" that our new CEO has been on recently... More


  7. "Overall good place to work."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time (More than 3 years)

    Pros

    Benefits and bonus program is really nice. Bonuses were always paid out while I was there.
    Interesting technologies.
    A lot of good people to work with.

    Cons

    There is a lot of process and procedures that overwhelm the progress of daily operations. Perhaps they think accomplishments cannot be made without them. A little behind the times in terms of what modern companies are doing. Internal IT is a pain and suffer GOD like complexes.

    Advice to Management

    Not everyone deserves a bonus. Those who work the hardest still seem to get the same amount of bonus as those who skate by.

    SITA Response

    Sep 28, 2016 – SVP, Human Resources

    Thanks for your views. It’s true that we have work to do in simplifying our processes. Our new CEO has identified this as a focus area. Picking up your point about bonuses, we believe in rewarding... More

  8. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Relationship Manager in Atlanta, GA
    Former Employee - Sales and Relationship Manager in Atlanta, GA
    Recommends

    I worked at SITA full-time (More than 5 years)

    Pros

    Learned a great deal about the air transportation industry; International travel; Ties with colleagues around the world; Diverse set of products; Work life balance was encouraged.

    Cons

    Bureaucratic, slow and highly political for a relatively small organization. Often hampered rather than helped by strategic partnership with Orange Business Services.

    Advice to Management

    Streamline business approval board process

    SITA Response

    Sep 28, 2016 – President, Americas

    Hi, and thank you for leaving your review. I joined SITA quite recently and have experienced first hand many of the positives you’ve listed. At the same time, there are things we know can be... More


  9. "Great company to work for"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    very diverse organization with many opportunities,

    Cons

    Too many re-organizations and the politics can be tedious

    Advice to Management

    get closer to your troops, some of you are too far away.

    SITA Response

    Sep 28, 2016 – President, Americas

    Hello and thank you for leaving your comments. I would agree that SITA is a place full of opportunities and the diversity of the company is something we feel proud of and is a key strength of our... More


  10. Helpful (1)

    "New CEO inspires hope for better days ahead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 5 years)

    Pros

    New CEO, Barbara Dalibard
    Interesting Industry
    Global company
    Some excellent co-workers
    Company showing signs that it is in the process of working to turn things around on multiple fronts

    Cons

    With the current level of fear of change and disruption currently in the air as SITA works to turn things around, there is the concern for reprisal to those who have been pushing for a more cooperative growth mindset culture over the years from some leadership and veteran employees not eager to embrace this foreign way of working.

    Changing the culture of a company is an incredibly daunting and often painful task

    Advice to Management

    As the author of a previous overall critical review of SITA that has ranked highly, feel obligated to post a follow up after meeting new CEO. As during her meet and greet, she acknowledged some of the core issues with the company and inspired some hope for much-needed changes. Some of the notable being:
    Culture severely lacking in trust
    Company lacking in strategic alignment
    Need to re-evaluate solution portfolio and SITA's goals
    Simplification

    While I see many challenges ahead for SITA to avoid following in the steps of Yahoo and Kodak, hearing Barbara speak was a breath of fresh air. I for one wish her the best and am looking forward to hearing more of her vision for the company.

    SITA Response

    Sep 28, 2016 – President, Americas

    I am pleased that you had the chance to hear directly from Barbara while she was in Atlanta. I’ve heard lot’s of great feedback from colleagues who’ve attended similar meet and greet sessions with... More


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