SITA Reviews | Glassdoor

SITA Reviews

Updated August 30, 2017
39 reviews

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5.0
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SITA CEO Barbara Dalibard
Barbara Dalibard
8 Ratings

39 Employee Reviews

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Pros
  • Great Place to work/ good work life balance (in 25 reviews)

  • Good Benefits, autonomy to complete your job as necessary with in company/departmental procedures (in 24 reviews)

Cons
  • Senior management focusing on out sourcing (in 17 reviews)

  • Poor work life balance at times (in 7 reviews)

More Pros and Cons

  1. Helpful (6)

    "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SITA full-time (More than 10 years)

    Pros

    If one can survive the announced layoffs that are coming up (Jan-Mar, 2017) and one can stomach knowing they work for a company that drastically reduced its severance package policy AFTER making the announcement, then things should be pretty good although very, very busy since there is always a huge amount of work and now there will be less people to do it. There was a reduction of 300 (out of 4500+) that was just announced (Jan 2017) but they also mentioned moving an undetermined number of roles to 'lower cost' areas over time which most people would interpret as there being less jobs in Atlanta and more in India.

    In addition to the new CEO who apparently has done this before (e.g. come in and layoff people), our part of the company also has a new VP that reports to a new VP (which is not uncommon... contrbuter>manager>director>VP>VP>CEO). This was also something that the new CEO indicate was needed: flattening. I have never worked at a company that 80+ VPs (although I imagine that number will be reduced fairly soon).

    Given that the company is not doing anywhere near as well as the big three GDS' who dominate the market (Amadeus, Sabre, Travelport), none of this is surprising. It will suck for those who get laid off (which may include yours truly) and it will be stressful for those that are left, but long-term it should be a good thing.

    The company is actually a great place to work and the people are extremely knowledgeable about the airline industry and its customer needs. However, personally, for those thinking about coming here, I would wait until the dust settles and then see how the re-org is working out (stayed tuned here as I am sure the survivors will be able to share more afterwards).

    PROS

    Great people
    Great airline industry knowledge

    Cons

    Certain high-priced horribly run projects that led us to where we are.

    Silos around the world and redundancies of certain solutions.

    Change of severance policy right before laying off 100's of workers (legal but perceived as unethical and unfair by most (including those who think they will remain)).

    Certain people (and pockets of people) have a 9 to 4 mentality which is probably another reason we are in the boat we are in.

    Certain people (and pockets of people) have to go the extra mile (and do) to make up for the previously mentioned people which is probably why the need for layoffs didn't happen sooner.

    Advice to Management

    Good Luck!

    SITA Response

    Mar 7, 2017 – SVP, Human Resources

    Hi and thank you for your review. The energy and effort to give your prospective is greatly appreciated.

    Reductions in workforce and organization transformation programs are never easy messages... More


  2. "Workday Consultant"

    StarStarStarStarStar
    Current Contractor - Anonymous Contractor in Atlanta, GA
    Current Contractor - Anonymous Contractor in Atlanta, GA

    I have been working at SITA as a contractor (More than 5 years)

    Pros

    Interesting environment with great team work and so many knowledge transfer sessions.

    Cons

    bad weather at the location.

    SITA Response

    Jun 15, 2017 – Kenneth Pennington, Human Resources, US Manager

    Hi and thank you for your feedback. We are pleased to see that you benefit from your experiences at SITA. We highly value all the talented resources that contribute to our customer and product... More

  3. Helpful (2)

    "Sr. Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Atlanta, GA
    Current Employee - Senior Manager in Atlanta, GA
    Recommends
    Positive Outlook

    I have been working at SITA full-time (More than 8 years)

    Pros

    Great benefits, pay and flexibility.

    Cons

    Distance from home can be an issue with traffic.


  4. Helpful (1)

    "Web content editor"

    StarStarStarStarStar
    Former Employee - Web Content Editor in Atlanta, GA
    Former Employee - Web Content Editor in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SITA (More than a year)

    Pros

    Very diverse global company with opportunities around the globe.

    Cons

    They need to invest in a better Internet technology.


  5. Helpful (1)

    "Customer Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent environment, great people with whom to work, excellent benefits

    Cons

    None that I can think of. I loved each minute of my time working for SITA. .

    Advice to Management

    None, they know what they are doing. I will only respond to this if ever asked by one or more of them, in person.


  6. "senior financial analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst
    Former Employee - Senior Financial Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company, culture, friendly people.

    Cons

    Need to invest more money on systems and tools

    Advice to Management

    great


  7. "I am thoroughly enjoying my time and experience at SITA, it has been both challenging yet productive, and humbling."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Analyst in Washington, DC
    Current Employee - Reporting Analyst in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA part-time (Less than a year)

    Pros

    Wealth of knowledge to be gained, great environment, great coworkers, convenient location, a great amount of structure and discipline provided in the workplace.

    Cons

    No cons to report other than they need better food in the cafeteria on some days.

  8. "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    A good place to work, with chance of growing

    Cons

    No interaction with the high management with the regular employee


  9. Helpful (1)

    "great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Project Manager in Dallas, TX
    Former Employee - Service Delivery Project Manager in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SITA full-time (More than 5 years)

    Pros

    promoted employees based on performance

    Cons

    They moved job positions overseas


  10. "A very good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Atlanta, GA
    Current Employee - Senior Software Engineer in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Friendly atmosphere and balanced work-life.

    Cons

    Pay raises are below market at times.

    Advice to Management

    You are doing alright.


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