SITA Reviews | Glassdoor

SITA Reviews

Updated March 25, 2017
265 reviews

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265 Employee Reviews

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Pros
  • Great Place to work/ good work life balance (in 23 reviews)

  • Good Benefits, autonomy to complete your job as necessary with in company/departmental procedures (in 23 reviews)

Cons
  • Senior Management are not visionary enough given SITA's capabilities and the dynamic nature of the ATI (in 16 reviews)

  • Poor work life balance at times (in 7 reviews)

More Pros and Cons

  1. "Great place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Solutions Designer in Atlanta, GA
    Former Employee - Senior Solutions Designer in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great people to work with. Plenty of training .Travel can get more than planned sometime.

    Cons

    Benefits were not that great.

    Advice to Management

    None

    SITA Response

    Dec 13, 2016 – SVP, Human Resources

    Thank you for your comments. I am glad that in your time with us you were able to develop your skills and I hope you are enjoying success in your new role.


  2. "CSM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Diverse international workforce and clients

    Cons

    GVA based management did not care about regional staff or development

    Advice to Management

    Walk the shop floor

    SITA Response

    Dec 12, 2016 – Director, Global Talent Acquisition

    Hello. Thanks for your feedback and yes, I agree, the best managers should “walk the floors”. To your other point; I have been impressed by the "listening tour" that our new CEO has been on recently ... More


  3. "Sr Test Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SITA full-time (More than 3 years)

    Pros

    Learn new technology everyday.

    Cons

    Don't like CMMI process. Too much workload.

    SITA Response

    Dec 13, 2016 – SVP, Human Resources

    Hi and thank you for your review. I’m happy that you appreciate learning about new technology at SITA. We want our employees to enjoy what they do. I would suggest that you chat with your manager ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Overall good place to work."

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SITA full-time (More than 3 years)

    Pros

    Benefits and bonus program is really nice. Bonuses were always paid out while I was there.
    Interesting technologies.
    A lot of good people to work with.

    Cons

    There is a lot of process and procedures that overwhelm the progress of daily operations. Perhaps they think accomplishments cannot be made without them. A little behind the times in terms of what modern companies are doing. Internal IT is a pain and suffer GOD like complexes.

    Advice to Management

    Not everyone deserves a bonus. Those who work the hardest still seem to get the same amount of bonus as those who skate by.

    SITA Response

    Sep 28, 2016 – SVP, Human Resources

    Thanks for your views. It’s true that we have work to do in simplifying our processes. Our new CEO has identified this as a focus area. Picking up your point about bonuses, we believe in rewarding ... More


  6. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Relationship Manager in Atlanta, GA
    Former Employee - Sales and Relationship Manager in Atlanta, GA
    Recommends

    I worked at SITA full-time (More than 5 years)

    Pros

    Learned a great deal about the air transportation industry; International travel; Ties with colleagues around the world; Diverse set of products; Work life balance was encouraged.

    Cons

    Bureaucratic, slow and highly political for a relatively small organization. Often hampered rather than helped by strategic partnership with Orange Business Services.

    Advice to Management

    Streamline business approval board process

    SITA Response

    Sep 28, 2016 – President, Americas

    Hi, and thank you for leaving your review. I joined SITA quite recently and have experienced first hand many of the positives you’ve listed. At the same time, there are things we know can be ... More


  7. "Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, flexible work schedule

    Cons

    No advancement opportunities, employees stay in positions for a long time.

    SITA Response

    Aug 25, 2016 – Director, Global Talent Acquisition

    Hi, and thanks for leaving some comments about your time at SITA. It’s true that many of our people have built their careers with us over time. What is quite interesting is that almost a quarter of ... More


  8. "Great company to work for"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    Pros

    very diverse organization with many opportunities,

    Cons

    Too many re-organizations and the politics can be tedious

    Advice to Management

    get closer to your troops, some of you are too far away.

    SITA Response

    Sep 28, 2016 – President, Americas

    Hello and thank you for leaving your comments. I would agree that SITA is a place full of opportunities and the diversity of the company is something we feel proud of and is a key strength of our ... More


  9. Helpful (1)

    "New CEO inspires hope for better days ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 5 years)

    Pros

    New CEO, Barbara Dalibard
    Interesting Industry
    Global company
    Some excellent co-workers
    Company showing signs that it is in the process of working to turn things around on multiple fronts

    Cons

    With the current level of fear of change and disruption currently in the air as SITA works to turn things around, there is the concern for reprisal to those who have been pushing for a more cooperative growth mindset culture over the years from some leadership and veteran employees not eager to embrace this foreign way of working.

    Changing the culture of a company is an incredibly daunting and often painful task

    Advice to Management

    As the author of a previous overall critical review of SITA that has ranked highly, feel obligated to post a follow up after meeting new CEO. As during her meet and greet, she acknowledged some of the core issues with the company and inspired some hope for much-needed changes. Some of the notable being:
    Culture severely lacking in trust
    Company lacking in strategic alignment
    Need to re-evaluate solution portfolio and SITA's goals
    Simplification

    While I see many challenges ahead for SITA to avoid following in the steps of Yahoo and Kodak, hearing Barbara speak was a breath of fresh air. I for one wish her the best and am looking forward to hearing more of her vision for the company.

    SITA Response

    Sep 28, 2016 – President, Americas

    I am pleased that you had the chance to hear directly from Barbara while she was in Atlanta. I’ve heard lot’s of great feedback from colleagues who’ve attended similar meet and greet sessions with ... More


  10. Helpful (5)

    "Great possibilities With Change In Upper Management Mindset"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Dedicated staff even though little appreciation shown
    Good benefits
    Good opportunity to interact with people globally

    Cons

    Tunnel vision by upper management. Each one has different objectives, many times in direct opposition to sister business units. Objectives tied to annual bonus leads to a focus on product release, with little regard for readiness.
    Much lip service to company values and transparency, but no improvements have been seen. People are not encouraged to be open with opinions and honest in town hall meetings. Upper managers try to control the message and focus on keeping the lower levels from discussing issues of great importance. Speaking to HR in the past has been useless as HR was always biased and not willing to truly listen. With change in staff, there is hope this will change. Very little opportunity to actually meet and talk to our customers, this is a privilege kept for very few. And those few greatly abuse travel opportunities. Customer conferences have stopped, leading to more distance between Sita staff and the customers they do all possible to help improve business bottom line.

    Advice to Management

    Listen to the people who know, not the privileged senior managers who employ limos and lavish dinners and hotels. The workers who see customer impact and effort can help with true vision. The SLT should focus on reality, not what the VPs and directors are trying to pass as state of the business unit. But workers will not speak up if there remains a very real possibility of retribution.

    SITA Response

    Jul 11, 2016 – SVP, Human Resources

    Thank you for taking the time to leave your review. I’ll admit that some of it makes for uncomfortable reading, but I’m glad you highlight what is possible with change. We have a new CEO, Barbara ... More


  11. Helpful (3)

    "Despite opportunities, still a follower in the airline communications industry"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Analyst (IT) in Atlanta, GA
    Current Employee - Lead Analyst (IT) in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Structured workload for most staff. Diverse and interesting staff. Lots of talent in the employee pool in all areas (even if it's not fully used). Good place for workaholics with no social life outside of work. Fair pay and benefits.

    Cons

    Lots of talk about "career path development" but virtually no promotion/migration opportunities exist. Zero time/budget allotted for training or career development. Company is consistently 1-2 years behind industry leaders. No oversight for many middle-management leads to "empire building" and rampant abuse of authority. Looking around at every group here, there are always 1 or 2 staff that are bright and productive; those 1 or 2 get worked to death with 70-80 hour workweeks, while the rest of the team puts in five easy 9-5 days for the same pay. Yearly "personal" yearly objectives are not personalized at all, but are dictated by the Director or VP-level. I have yet to meet a manager, director or VP who has ever received any form of management training while employed at SITA. After yearly time budgets are put into place, we get bombarded with extra workload to support upper-management pet projects which means a lot of unpaid overtime and weekend work for many staff. No compensation in any form for working weekends, holidays, etc. I have personally lost an average of 5 days earned vacation each of the last 4 years because: 1) my workload does not allow me time to use all of my vacation, and 2) at the end of the year, management directs me to submit vacation requests for days that I'm IN THE OFFICE, just to get my unused vacation off the books. The corporate charter (so far) seems to be "What has Amadeus done? Let's do that!" SITA has repeatedly had opportunities to become an industry leader but ultimately always takes the safest, slowest and most time-consuming route. Any fast-track development that manages to get accomplished is praised by SITA upper management as something exceptional, while it is "business as usual" at most other IT companies. At the lowest levels where development work is done there are many, many layers of processes and approval requirements to bog down every simple task. Many data center requests which used to be done in minutes with a single phone call now take up to two weeks, IF approved by a review board.

    Advice to Management

    Good luck to the new CEO, she has a lot of big decisions to make about the direction this company is headed. There's a lot of counterproductive history to overcome here. SITA's PR will say "Look at our intranet! Lots of good things!", but every initiative I've seen here has always been superseded by another, newer initiative BEFORE the last one even got off the ground. Stop the knee-jerk reactionary merry-go-round product management style, define SITA's place in the industry, make long-term plans and stick to them for a change. You've got some real talent in this company, time to put it all to good use.

    SITA Response

    Jun 16, 2016 – SVP, Human Resources

    Thank you for your review. I appreciate you taking the time to share your views and I can assure you that I take them all very seriously. I’d like to comment specifically on some of the points ... More



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