SITA Reviews | Glassdoor

SITA Reviews

Updated October 13, 2017
305 reviews

Filter

Filter

Full-timePart-time

305 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great Place to work/ good work life balance (in 26 reviews)

  • Good Benefits, autonomy to complete your job as necessary with in company/departmental procedures (in 24 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Sita is a good company if you're in the right area."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Sita is a world wide company which makes managing it difficult. However it has a laid back environment with challenging opportunities. It's broad range of technologies that are supported makes it an ideal place to learn and grow.

    Cons

    Sita is a top heavy management structure which makes it difficult culture to gain one unified strategy or direction.

    Advice to Management

    Collaborate with senior management more on strategy and direction and be sure that everyone delivers the same message from the top down.

    SITA Response

    Jun 16, 2017 – Kenneth Pennington, Human Resources, US Manager

    Hi and thank you for feedback. By your tenure with the SITA, you have seen the company go through changes with our products, customers, and leaders. Our current plans gives us a customer focus... More


  2. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Atlanta, GA
    Current Employee - Business Analyst in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Global firm with wide array of products. Great people to work with.

    Cons

    Heavily bureaucratic, very slow decision making. Often behind the curve with offerings needed or wanted by the customer. Badly understaffed at present.

    SITA Response

    May 15, 2017 – Kenneth Pennington, Human Resources, US Manager

    We are proud of our products but more than that we are proud of our employees. One of the big focus of the transformation program, we have in place, is to simplify processes, be more efficient so we... More

  3. Helpful (1)

    "Great to be a part of something special"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Really a great company. Very brave to be making the changes they are currently making. Challenging work, international experiences, great opportunities, ability to work globally with multiple ethnic groups. All in all - a terrific work environment

    Cons

    Too many employees who are not willing to take responsibility. Too many with a blame culture

    Advice to Management

    Keep it up. Be Brave! Great job in pushing change. Recognize that there really are great, loyal people in the company. Embrace loyalty. Promote from within

    SITA Response

    May 11, 2017 – SVP, Human Resources

    You’ve made my day! Thank you for such a great review! You’re right, making changes can be tough and requires us to be bold. Everything we are doing is to ensure that we build an even more special... More


  4. Helpful (1)

    "In it for the long run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SITA full-time (More than 10 years)

    Pros

    Great people. Interesting, multinational environment

    Cons

    Going through changes and some people are having a hard time dealing with it

    Advice to Management

    Stay transparent

    SITA Response

    May 15, 2017 – Human Resources, US Manager

    Thank you for sharing your thoughts. Yes, we’re going through change. And like most changes not everyone finds change easy. But we are doing all we can to make sure the changes are handled with care... More


  5. Helpful (6)

    "Used to be a great place to work...but not now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Atlanta, GA
    Former Employee - IT Engineer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SITA full-time (More than 10 years)

    Pros

    Used to be a great place to work, strong corporate values, treated employees very, very well. The benefits are still very good and offer plenty of time off and generous vacation pay. Until this year, always paid full annual bonus to almost all employees.

    Cons

    HEAVY downsizing, outsourcing to India, New CEO is axing everyone for cheaper labor. Your no longer a valued employee, but just a cost that needs to be cut. 30% reduction in ATL alone planned.

    Advice to Management

    There are better ways to save money than outsource and lay people off. Outsourcing has been proven to reduce productivity and that really doesn't save you any money in the long run, does it? Many other companies already figured that one out...guess you're behind the curve again. What you need to do is innovate and create value in the marketplace. The old ways of doing business aren't going to work anymore.

    SITA Response

    Mar 30, 2017 – President, Americas

    Hi and thank you for your comments. Our industry is very competitive and fast-paced and we need to speed up our evolution to continue to be a strong player in the market. We are going through a... More


  6. Helpful (4)

    "Don't go there. Disastrous organization. Especially in the USA."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Atlanta, GA
    Former Employee - Product Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SITA full-time (More than a year)

    Pros

    It is still a large organization. Good people work there.

    Cons

    No direction. Blame game. Leaders looking for people to dismiss. One of their divisions is doing bad, so always looking to cut loyal employees. Don't waste your time. I wish I hadn't wasted 2 years of my career there.

    Advice to Management

    Top heavy. More chiefs than Indians. Alot of people directing traffic, but no one actually doing anything. Very frustrating. Europeans feel superior. They aren't. Get rid of the directors who aren't doing anything but laying blame and laying people off. PPT rules. Everyone knows that PPT organizations are a joke.

    SITA Response

    Mar 28, 2017 – Human Resources, US Manager

    Hi and thank you for sharing your feedback. SITA is a diverse global organization with a number of strengths, one of which (you are right to say) is our people. As an organization, we’re changing our... More


  7. Helpful (6)

    "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at SITA full-time (More than 10 years)

    Pros

    If one can survive the announced layoffs that are coming up (Jan-Mar, 2017) and one can stomach knowing they work for a company that drastically reduced its severance package policy AFTER making the announcement, then things should be pretty good although very, very busy since there is always a huge amount of work and now there will be less people to do it. There was a reduction of 300 (out of 4500+) that was just announced (Jan 2017) but they also mentioned moving an undetermined number of roles to 'lower cost' areas over time which most people would interpret as there being less jobs in Atlanta and more in India.

    In addition to the new CEO who apparently has done this before (e.g. come in and layoff people), our part of the company also has a new VP that reports to a new VP (which is not uncommon... contrbuter>manager>director>VP>VP>CEO). This was also something that the new CEO indicate was needed: flattening. I have never worked at a company that 80+ VPs (although I imagine that number will be reduced fairly soon).

    Given that the company is not doing anywhere near as well as the big three GDS' who dominate the market (Amadeus, Sabre, Travelport), none of this is surprising. It will suck for those who get laid off (which may include yours truly) and it will be stressful for those that are left, but long-term it should be a good thing.

    The company is actually a great place to work and the people are extremely knowledgeable about the airline industry and its customer needs. However, personally, for those thinking about coming here, I would wait until the dust settles and then see how the re-org is working out (stayed tuned here as I am sure the survivors will be able to share more afterwards).

    PROS

    Great people
    Great airline industry knowledge

    Cons

    Certain high-priced horribly run projects that led us to where we are.

    Silos around the world and redundancies of certain solutions.

    Change of severance policy right before laying off 100's of workers (legal but perceived as unethical and unfair by most (including those who think they will remain)).

    Certain people (and pockets of people) have a 9 to 4 mentality which is probably another reason we are in the boat we are in.

    Certain people (and pockets of people) have to go the extra mile (and do) to make up for the previously mentioned people which is probably why the need for layoffs didn't happen sooner.

    Advice to Management

    Good Luck!

    SITA Response

    Mar 7, 2017 – SVP, Human Resources

    Hi and thank you for your review. The energy and effort to give your prospective is greatly appreciated.

    Reductions in workforce and organization transformation programs are never easy messages... More

  8. Helpful (2)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at SITA full-time

    Pros

    Diverse Workforce. Mostly smart and dedicated people. Great 401K and PTO plans.

    Cons

    Frequent Re-org. Too much offshoring. Not enough FTEs for the workload


  9. Helpful (9)

    "Toxic and hostile work environment!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Mall is across the street.

    Cons

    Toxic work environment!! Micro management from top down. Incompetent management at all levels. Back stabbing and horrible politics. Silos, no communication across teams. Finger pointing on outage calls. HR Staff is useless and condescending, filed complaints and got no help. Outsourcing to inexperienced and lazy companies, who don't speak english.

    Advice to Management

    Fire HR Managers and review your policies. Fire your management staff and bring in new staff. Good luck, you are the titanic of IT Travel companies your competition is on your heels.

    SITA Response

    Mar 7, 2017 – SVP, Human Resources

    I’m sorry to hear about your frustration with the company. I take feedback about our leadership culture and investment in people very seriously. While we can always do more, we’ve been encouraged by... More


  10. "Stable job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrative in Los Angeles, CA
    Former Employee - Senior Systems Administrative in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SITA full-time (More than 3 years)

    Pros

    Terminals 1-5 will be doing well for a long time and LAWA likes the results
    Stable environment

    Cons

    Slow to move to upgrade - speed of LAWA - city is slow to get going
    DR for part of Airport Management Software is lacking

    Advice to Management

    LAWA needs to move ASAP to new VM platform
    2nd largest airport in US needs to fix DR and old setup

    SITA Response

    Feb 3, 2017 – Human Resources, US Manager

    Thank you for your positive review, recommendation and outlook. I acknowledge that upgrades and changes take time, but as you said, LAWA terminals will be doing well for a long time. I hope that such... More


Showing 305 of 325 reviews
Reset Filters