SM Retail Reviews | Glassdoor

SM Retail Reviews

Updated September 17, 2017
57 reviews

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3.5
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57 Employee Reviews

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Pros
  • It has E Card, Leaves are convertible to cash, HMO (in 2 reviews)

  • very nice company and good salary (in 2 reviews)

Cons
  • Long hours, politics, no room for growth (in 5 reviews)

  • Too much overtime works, work life balance is not observed, low salary, slow career advancement and promotion (in 3 reviews)

More Pros and Cons

  1. "be in nice gestures & good to costumers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hotel Crew in New York, FL
    Current Employee - Hotel Crew in New York, FL
    Doesn't Recommend
    Positive Outlook

    I have been working at SM Retail full-time (More than 3 years)

    Pros

    a bit of learning about the appliances is all about. & when, where, why, it used too

    Cons

    more sales to a better store

    Advice to Management

    don't force the front liners to sell the product, but keep in touch with the buyers


  2. "Okay but no room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Pasay, Albay (Philippines)
    Current Employee - Merchandiser in Pasay, Albay (Philippines)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SM Retail full-time (More than 3 years)

    Pros

    They say if you want to work in the retail industry, SM is a good place to work considering the salary

    Cons

    There is no room for growth.
    It is very political.
    Those who are in a high position get promoted to a higher position.

    Advice to Management

    If you want your employees to be loyal, learn how to treat them well. Promote those who very well deserve it.

  3. "I've been 10 yrs in selling and now I'm willing to share my knowledge and ability to my colleagues as their superior."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Selling Supervisor in Las Piñas, Rizal (Philippines)
    Former Employee - Selling Supervisor in Las Piñas, Rizal (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SM Retail full-time (More than 10 years)

    Pros

    It will develop your leadership skills on how to handle your colleagues properly in their work schedule specially when there are events such catch up sale, smac sale, 3 days sale, and etc. So it will ensure that every area has an enough man power to accommodate customers.

    Cons

    For being 10 yrs in retail the most challenging for me is to ensure that I will always reach the given quotas every month and to make my customers satisfied in the way that they will come back again and remember me as one of their great selling personnel.

    Advice to Management

    As of now, Sm Management has an excellent training for their employees in better to show the best version of themselves. Continue to lead us and more power.


  4. "Operations Planning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Planning Analyst in Pasay, Pasay (Philippines)
    Former Employee - Operations Planning Analyst in Pasay, Pasay (Philippines)
    Recommends

    I worked at SM Retail full-time (More than a year)

    Pros

    High level of exposure. You get to work directly with vice presidents. Travelling.

    Cons

    Long hours. Benefits. Everything is rushed.


  5. "No career growth for most back office employee"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Reputable well-known company
    Stable
    You will learn a lot regarding your work
    excessive overtime work - no work life balance
    overworked - you work on the jobs assigned to 2-3 personnel

    Cons

    No trainings related to your office work
    slow / no career growth
    frisking in all doors you enter (except) restroom
    small compensation and separation pay even if you have worked for several years.

    Advice to Management

    conduct trainings and seminars not only for selling personnel
    hire additional employee


  6. "Great people to work with."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at SM Retail part-time

    Pros

    Very accommodating and learned a lot from my time with them.

    Cons

    They dont lack anything very good company.


  7. "Laid Back Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Budget Analyst in Manila, Manila (Philippines)
    Former Employee - Budget Analyst in Manila, Manila (Philippines)
    Doesn't Recommend
    Positive Outlook

    I worked at SM Retail full-time (Less than a year)

    Pros

    If you want to be stagnant in your career (less work means less on hand experience), then go to SM Mart Inc.

    Cons

    -Smelly office
    -incompetent IT personnel
    -long process for hardware requests such as desktops, etc.
    -additional 1.5 hours a day of work
    -no trainings
    -no career advancement
    -work rating is not performance based

    Advice to Management

    -more trainings
    -more career-related initiatives
    -re evaluate compensation packages

  8. "As checker and sometimes cashier we should check and verify if it's tally versus in the actual item and tape receipt,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lucena, Lucena (Philippines)
    Former Employee - Anonymous Employee in Lucena, Lucena (Philippines)
    Doesn't Recommend

    I worked at SM Retail full-time (More than a year)

    Pros

    Best retail Store
    Incentives
    They've given the best benefits for us
    Bonuses

    Cons

    A lot of pressure
    Cost Cutting of employee the main reason why the employees feel the pressure

    Advice to Management

    Love your employees, not because you need them, treat them like your loved ones, so that they work hard for your company.


  9. "Just OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    Pros

    High basic pay and Employee discounts

    Cons

    Extended working hours
    Minimal allowances and benefits


  10. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Doha (Qatar)
    Former Employee - Retail Sales Associate in Doha (Qatar)
    Recommends
    Positive Outlook

    I worked at SM Retail full-time (More than 5 years)

    Pros

    The best reason why i like to work in Sm, because the company helps a lot of people to have a descent job and they give the right salary and benefits to their employees. and through my job i learn how to deal with different people especially and giving some idea and tips for what their looking for in the store.

    Cons

    The downsides in our department , sometimes if one our boss has a problem in one employee, our boss put the blame to all of us, and i do understand because they handle a big responsibility to the company.

    Advice to Management

    My advise to the management if there is a problem, they can talk to the employees in a nice way, so that they avoid the conflict between the employees and the boss in the department.


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