SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated January 23, 2017
49 reviews

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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
29 Ratings

49 Employee Reviews

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Pros
Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 13 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. Helpful (3)

    "bad changes coming, once more..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    fun people, cool mission (helping kids), nice Seattle office, flat organization makes for large scope, well known brand, large corporate parent now (See Cons)

    Cons

    new corporate parent can't avoid gutting spending and new product investment, changes strategy too often, no product management leadership, CEO not inspiring and seems to be waiting for a cash out package

    Advice to Management

    Not much to be done other than figure out the minimum viable business and hope for minimum growth (if any). Clearly the sale to Foxconn was the last lifeline, but without investment, "do no harm" is the best to hope for


  2. Helpful (3)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent Compensation, cordial in direct interactions (can't say the same for indirect).

    Cons

    Poor leadership. Empty promises. Misleading job roles. Terrible work/life balance.

    Advice to Management

    Move away from


  3. Helpful (3)

    "Horrible place to work. Would not recommend"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Medical Benefits, Seattle office, Team activities in Seattle.

    Cons

    Micromanagement.
    Rush rush all the time with not enough time given for self improvement.
    Using a mix of lot of technologies without giving you overview or time to understand the system and leaving you to figure things on your own by digging into the code.
    Manager more interested in finding and complaining faults than helping you fix the issues that are causing the problems. No appreciation what so ever.
    Felt that preference was given to Calgary team.
    Would not recommend this place.
    No bonuses or raises.

    Advice to Management

    Managers need to stop complaining about things that are not done right and appreciate what you have done or put your effort on.
    Need to have better on-boarding process.
    Having a mentor for new people would be helpful.
    Need more interaction between Calgary and Seattle teams.


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  5. Helpful (5)

    "Kapp Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    Great pay and great learning opportunities

    Cons

    Very easily trigger happy with cutting jobs out of nowhere for no justifiable reason


  6. Helpful (8)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time

    Pros

    Somewhat innovative products but decline in spending is causing Education Division to shrink year over year. Enterprise Division has no name recognition or recognized brand.

    Cons

    Strategy changes every quarter. Lay-offs are on-going. Company has languished under current leadership team.

    Advice to Management

    None. Congratulations on riding this to the bottom.


  7. Helpful (16)

    "AWEFUL place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time (More than 3 years)

    Pros

    Potentially good 'tool' for companies who have extra money to spend on frivolous items.

    Cons

    Management has no respect for employees, no integrity toward partners, and cares only for themselves. Egos run rampant. Dog eat dog environment. Management doesn't looks at one's redeeming qualities, but only tear you apart if it's not their way. They don't care enough to understand why something is the way it is. Firings are common. Don't be fooled when they say lay-off, they really want you out, out out...and now. Your turn might be right around the corner but you'll be blindsided and left cursing your poor choice to go there in the first place.

    Advice to Management

    Treat people with respect and dignity.


  8. Helpful (2)

    "Weaknesses based employer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SMART Technologies full-time

    Pros

    Good industry, helping the education system
    Good ideas
    Innovation
    Hard working people

    Cons

    They focus on what you can't do not what strengths you bring in
    If you aren't up to par with the execs you won't make much headway
    No feedback until it's too late
    Bad interviewing, they hire quick and let go quick

    Advice to Management

    Focus on execution
    Use people's strengths
    Plan finances ahead so you won't have to let people go


  9. Helpful (9)

    "Very Sad, company is being run down to the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coronado, CA
    Former Employee - Manager in Coronado, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Great people and in the past great products, now only one to carry the company on.
    Smart is not a Software company,

    Cons

    Very heavy bad upper management who think they are still with Microsoft. no loyalty to the employees left and you always have to wonder if your the next one to get the pink slip with there ongoing weekly cuts. Company values ruined and stock now at 89 cents VS 5-7 $

    Advice to Management

    AT this point? you will no longer have any sales staff, no loyalty and time for upper management to get their selling suits on, best of Luck to the CEO, He made his money.


  10. Helpful (6)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    SMART Technologies still has a great product set in 2015. Every Enterprise has a need for some piece of the SMART Collaboration suite. This product set is engaging and fun to sell.
    Had a really good strategy/partnership with Microsoft for the Lync Room Systems. SMART has hired a lot of pretty strong sales folks that do know how to close business.

    Cons

    Poor leadership. It would be more accurate to say that SMART Technologies manages their business with a short runway based on a transactional model. Reactive not proactive approach to selling as a whole. Compensation paid out on a quarterly basis (not monthly) is an outdated model for this product line...this is not Microsoft. Surprisingly poor communications from HQ to the field and yes this is possible even for a collaboration based company. SMART Technologies has a cycle that has been developing where they make sudden layoff decisions every 12-18 months based on how the year's numbers are looking. Until there is a change in upper management history says this will continue.

    Advice to Management

    Great products are clearly not enough ensure success. Mission critical to have a step by step quality assurance process that is actually followed. This company can be turned around and could be successful. Your people will be the difference and you must invest in them more than products. Few people want to see upper management run this company any further into the ground. If you do not really listen to your employees on the front line (sales), partners and customers than the market will tell you how you are doing.


  11. Helpful (7)

    "Should have listened to reviews"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    Good products and innovation. Some really nice people at home office.

    Cons

    Senior leadership lacks direction and ability to keep focused. Education is main business but no one at that level has an Education background. Too many changes too fast without staying on course.

    Advice to Management

    Pick your core focus and stay there. Let others into your group.



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