SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated June 9, 2017
56 reviews

Filter

Filter


3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
15 Ratings

56 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. "Great experience"

    StarStarStarStarStar
    Former Employee - Education Solutions Specialist in Belle Chasse, LA
    Former Employee - Education Solutions Specialist in Belle Chasse, LA

    I worked at SMART Technologies (More than 3 years)

    Pros

    Met so many wonderful people.

    Cons

    Disconnect between upper management and the customer.

    Advice to Management

    Listen mor and need to understand the sales cycle for education can be a long one.


  2. Helpful (10)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alberta in Washington, DC
    Former Employee - Alberta in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Many great people and internal team
    Lots of interaction with MK, insights, etc
    Access to management and founders

    Cons

    After management change, many obstacles and re-organization
    Company lost the essence
    Channel was never embraces/developed as growth partners

    Advice to Management

    No real advice. Have already made their mind.
    People needs to be motivated to deliver the quality and results they are expected to deliver and the reason for the changes. Not everything is a hard number on a balance sheet that is reported to shareholders

  3. Helpful (3)

    "SMART Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    Friendly management
    Nice work/life balance
    Good work environment
    Chance to learn
    A lot of training available
    They will pay for your IT certs

    Cons

    Not much chance of advancement
    Pay is lacking


  4. "line lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Lead in Anaheim, CA
    Former Employee - Line Lead in Anaheim, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Small company with light workload. Repeat jobs so not much in the way of surprises. Day shift, Monday through Friday. 8-5 with overtime on sixth day is common but on a volenteered basis for the most part.

    Cons

    No room for advancement and work became repetitive and boring after the few first month. Internal finger pointing when project does not go well.

    Advice to Management

    Walk the floor more often.


  5. Helpful (2)

    "Hard Road to Return to Former Glory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time (More than 3 years)

    Pros

    Dedicated individuals at the contributor levels who are passionate about improving education through technology. Previously, senior management was very good at empowering employees to do their best and encouraged and ownership culture.

    Cons

    Continued low revenue and recent acquisition driving austerity measures. Lack of cohesive vision leads to product development confusion and inefficiency. Poor understanding of the new age of education technology caused previous costly false starts.

    Profitability is job one, leading to poor strategic decisions.

    Advice to Management

    Develop a real vision and be accountable for making it happen.


  6. "Start-up environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - everyone's very friendly
    - the company is quite small and you can be apart of anything you want

    Cons

    - the organization is spread quite thin across all departments and if you need something you need to do it yourself or find it yourself
    - not a top tier company and therefore doesn't have top tier talent

    Advice to Management

    look at where the organization is struggling and make changes to fix it


  7. Helpful (1)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Acquisition is probably a good thing long term. Education seems to be finally turning around and Kapp IQ is a very good product.

    Cons

    The company has shifted direction multiple times. No clear direction of senior management and terrible decision to get in bed with Microsoft. Regular Kapp was a massive failure.

  8. Helpful (8)

    "Struggling, wavering, lost..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SMART Technologies full-time (More than a year)

    Pros

    The company is a leader in the collaboration technology space, and has the potential to continue to own the market. Their resellers and customers alike are cheering for the company to succeed and are willing to share their guidance

    Cons

    Unfortunately collaboration technology does not make you a collaborator, and that is one of the greatest weakness that I found during my time there. The leadership does not listen to their employees, resellers or customers. The two business unit structure and limited product portfolio appeared to be too much for the senior management to handle.

    Advice to Management

    The company has the material, tools and vision to be successful - but a person without the necessary skills can't build a great chair, even if they know what it should look like, and have the necessary material and tools. So, rather than always changing the tools and material, perhaps find the right craftsman to build the vision - before all the materials are gone


  9. Helpful (1)

    "Company founded on one idea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.


  10. Helpful (1)

    "getting better but needs a lot of work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical
    Former Employee - Technical
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    They have one of the best technology for interactive displays when it works
    one of the best software when it works
    partner with Microsoft a big boost
    Lync room system is good, not great

    Cons

    a lot of people in the company lack urgency
    poor product development and quality testing
    Buggy product that only gets fixed after it's released to public
    "frog in a well" mentality

    Advice to Management

    Need some serious overhaul of the product development and testing.
    reduce manufacturing cost
    Take your head out of your butt and start looking at the competition, it won't be long before customers realize SMART's focus is on revenue, not customer satisfaction.


Showing 56 of 212 reviews
Reset Filters