SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated August 13, 2017
199 reviews

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Pros
Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. Helpful (10)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alberta in Washington, DC
    Former Employee - Alberta in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Many great people and internal team
    Lots of interaction with MK, insights, etc
    Access to management and founders

    Cons

    After management change, many obstacles and re-organization
    Company lost the essence
    Channel was never embraces/developed as growth partners

    Advice to Management

    No real advice. Have already made their mind.
    People needs to be motivated to deliver the quality and results they are expected to deliver and the reason for the changes. Not everything is a hard number on a balance sheet that is reported to shareholders


  2. Helpful (9)

    "not so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    Some really dedicated people. Low level managers, engineers, and other staff are great people and great to work with.

    Cons

    Bad culture is completely entrenched. Ultra heavy process that impedes any ability to do good work, despite the best efforts of many front line employees. Upper management is totally clueless, shifts things around without a real strategy in mind. Product development is done in a total vacuum, with no data driving any of the decisions. Features are chosen at random by the CTO, and unsurprisingly most of them fail to resonate with users. Products are low quality and rushed to market because upper management is rolling the dice with reckless abandon. Too many products, not enough culling of unsuccessful products.

    Managers are unfortunately thrown into a lions den where they have to play politics instead of helping their team build great products. CEO blames lack of product sales on people going home early, meanwhile some major blunders by upper management go totally unacknowledged.

    This company was wildly successful before there was any competition. This success masked a lot of endemic issues. Now that education spending is in the gutter and their bread and butter product has been commoditized, all of the major problems are surfacing.

    Multiple attempts at restructuring have been unsuccessful. This company operates like a big ship and cannot turn on a dime.

    Advice to Management

    sell the company

  3. Helpful (4)

    "tech review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Printer Technician in Huntley, IL
    Current Employee - Printer Technician in Huntley, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    people that are techs and the manager is a good guy

    Cons

    upper managers are poor no comunication and the say they offer medical benefits and they do but you pay for the entire benefit


  4. Helpful (4)

    "Lack of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    Great people who cared about the education market and were excited to come to work.
    Significant growth in the company at the time created good opportunity to get exposed to a lot of new ideas.

    Cons

    Lack of direction in the company killed innovation. Management became very political and efforts to get things done for customers were outweighed by internal fighting.

    Advice to Management

    None, the ship has sailed on this company, its ideas and any hope for the future. Its quite a shame but a company does need more than one product that is easily copied.


  5. Helpful (9)

    "Very Sad, company is being run down to the ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coronado, CA
    Former Employee - Manager in Coronado, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Great people and in the past great products, now only one to carry the company on.
    Smart is not a Software company,

    Cons

    Very heavy bad upper management who think they are still with Microsoft. no loyalty to the employees left and you always have to wonder if your the next one to get the pink slip with there ongoing weekly cuts. Company values ruined and stock now at 89 cents VS 5-7 $

    Advice to Management

    AT this point? you will no longer have any sales staff, no loyalty and time for upper management to get their selling suits on, best of Luck to the CEO, He made his money.


  6. Helpful (6)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Washington, DC
    Former Employee - Sales in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    SMART Technologies still has a great product set in 2015. Every Enterprise has a need for some piece of the SMART Collaboration suite. This product set is engaging and fun to sell.
    Had a really good strategy/partnership with Microsoft for the Lync Room Systems. SMART has hired a lot of pretty strong sales folks that do know how to close business.

    Cons

    Poor leadership. It would be more accurate to say that SMART Technologies manages their business with a short runway based on a transactional model. Reactive not proactive approach to selling as a whole. Compensation paid out on a quarterly basis (not monthly) is an outdated model for this product line...this is not Microsoft. Surprisingly poor communications from HQ to the field and yes this is possible even for a collaboration based company. SMART Technologies has a cycle that has been developing where they make sudden layoff decisions every 12-18 months based on how the year's numbers are looking. Until there is a change in upper management history says this will continue.

    Advice to Management

    Great products are clearly not enough ensure success. Mission critical to have a step by step quality assurance process that is actually followed. This company can be turned around and could be successful. Your people will be the difference and you must invest in them more than products. Few people want to see upper management run this company any further into the ground. If you do not really listen to your employees on the front line (sales), partners and customers than the market will tell you how you are doing.


  7. Helpful (1)

    "Tough market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time

    Pros

    Good culture and good direct management support

    Cons

    Decrease education spend is reducing the profitability of this company. Too much competition diluting the industry.

  8. Helpful (3)

    "SMART Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    Friendly management
    Nice work/life balance
    Good work environment
    Chance to learn
    A lot of training available
    They will pay for your IT certs

    Cons

    Not much chance of advancement
    Pay is lacking


  9. Helpful (8)

    "Struggling, wavering, lost..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SMART Technologies full-time (More than a year)

    Pros

    The company is a leader in the collaboration technology space, and has the potential to continue to own the market. Their resellers and customers alike are cheering for the company to succeed and are willing to share their guidance

    Cons

    Unfortunately collaboration technology does not make you a collaborator, and that is one of the greatest weakness that I found during my time there. The leadership does not listen to their employees, resellers or customers. The two business unit structure and limited product portfolio appeared to be too much for the senior management to handle.

    Advice to Management

    The company has the material, tools and vision to be successful - but a person without the necessary skills can't build a great chair, even if they know what it should look like, and have the necessary material and tools. So, rather than always changing the tools and material, perhaps find the right craftsman to build the vision - before all the materials are gone


  10. Helpful (7)

    "Should have listened to reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    Good products and innovation. Some really nice people at home office.

    Cons

    Senior leadership lacks direction and ability to keep focused. Education is main business but no one at that level has an Education background. Too many changes too fast without staying on course.

    Advice to Management

    Pick your core focus and stay there. Let others into your group.


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