SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated November 13, 2017
205 reviews

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Pros
  • Good flexible hours - Work Life Balance (in 19 reviews)

  • Had some great people working there (in 24 reviews)

Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. Helpful (3)

    "SMART Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    Friendly management
    Nice work/life balance
    Good work environment
    Chance to learn
    A lot of training available
    They will pay for your IT certs

    Cons

    Not much chance of advancement
    Pay is lacking


  2. Helpful (8)

    "Struggling, wavering, lost..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at SMART Technologies full-time (More than a year)

    Pros

    The company is a leader in the collaboration technology space, and has the potential to continue to own the market. Their resellers and customers alike are cheering for the company to succeed and are willing to share their guidance

    Cons

    Unfortunately collaboration technology does not make you a collaborator, and that is one of the greatest weakness that I found during my time there. The leadership does not listen to their employees, resellers or customers. The two business unit structure and limited product portfolio appeared to be too much for the senior management to handle.

    Advice to Management

    The company has the material, tools and vision to be successful - but a person without the necessary skills can't build a great chair, even if they know what it should look like, and have the necessary material and tools. So, rather than always changing the tools and material, perhaps find the right craftsman to build the vision - before all the materials are gone

  3. Helpful (7)

    "Should have listened to reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    Good products and innovation. Some really nice people at home office.

    Cons

    Senior leadership lacks direction and ability to keep focused. Education is main business but no one at that level has an Education background. Too many changes too fast without staying on course.

    Advice to Management

    Pick your core focus and stay there. Let others into your group.


  4. Helpful (7)

    "Non headquartered field personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Cool technology, good concept for collaboration.

    Cons

    CEO does not understand the business he is in. He wants to run another box company. He is a one trick pony that sheds head count every six months to make the stock more attractive.

    Advice to Management

    After 3 rounds of firing field personnel, it's time to look at changes on the leadership side.


  5. Helpful (6)

    "SMART - wait until this company gets focused before coming to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Seattle, WA
    Former Employee - Software Developer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (Less than a year)

    Pros

    Seattle office has a great number of intelligent, hard-working, friendly people.
    Good salaries.
    Typical free soda, coffee and Costco snacks.

    Cons

    The folks in the Calgary Headquarters were difficult to work with. There seemed to be some passive-aggressive behavior as the Calgary folks didn't seem to want to work with the newly opened Seattle office staff. Communication was challenging.
    Teams were constantly being changed around as the direction and focus of upper management shifted.
    Health insurance plan is not great.


  6. Helpful (6)

    "If you want to be bullied in the work place, take a job here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ESM in Greensboro, NC
    Former Employee - ESM in Greensboro, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    You get paid every two weeks and benefits are OK, Medical is expensive for a family.
    I still believe in the product, NB and IFP's are where it is at!

    Cons

    Sales are down but wait we will:

    Downsize the workforce
    Blame the ESM or TM when they(Management) reduce the reseller boots on the ground by 90%
    Let Epson sell NB as a loss leader to sell HW
    Use SFDC as an inventory tool but with no connection to Oracle
    User list? What user list?
    Backorders on product for weeks
    Constant Conference calls in the middle of the week
    Too many reports that could be pulled from SFDC
    Lack of understanding by upper management because they are never told the truth by middle management
    Middle management who needs to go out an actually sell a deal before they criticize you on your selling capabilities
    Training? NONE!
    Messaging? Just ask how many times they changed that with pricing around NB 2014 and then asked us to keep up with their stupidity.
    Jealous and deceitful RED's who will turn on you as fast as the wind changes directions

    Advice to Management

    Fire certain middle managers and an upper executive who is ruining the company.
    If they can't present in NB or to an audience then you know who they are.
    Neil they are lying to you, dig deep and follow th money


  7. Helpful (5)

    "It was great until...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Products were solid and the channel partners were the ones that did the heavy lifting

    Cons

    Middle and senior management that came in around 2007 ran the company into the ground. No experience in technology nor the education market led to their bringing in mid-level managers that knew even less so that no one could question the incompetence. Add to it that at the same time, new management saw the channel as a burden versus the reality that the channel was one of the reasons the company had done so well - the channel had to deal with product installations, unhappy customers and working with the end customers. When the company lost sight of this, the company lost sight of itself and has since floundered. It's a simple equation - work with the people that sell your products and the people that buy our products and listen to them.

    Advice to Management

    Quit faking it.

  8. Helpful (1)

    "Very Corporate Centric"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SMART Technologies full-time (More than 3 years)

    Pros

    Growth, Great Product, Market expanding, Good Partnership with Microsoft. Great benefits, good pay, good vacation,

    Cons

    Corporate Is in Calgary and might as well be on Mars. Not very aware of the field situation, but getting better.


  9. Helpful (1)

    "Company founded on one idea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.


  10. Helpful (6)

    "It was a great place to work at one time; now it’s lost, struggling to find its validity in the market."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    The technology was a game changer, which positively impacted millions of kids throughout the world. SMART had great technology and great people that was focused on placing valued solutions in classrooms all over the globe.

    Cons

    As SMART grew at a very rapid pace, new hires were brought in, with lower pay scales. Most knew nothing, nor had experience with the market, product development or the sales channel. Quality, delivery, support and vision suffered. Management was out of touch with customers, the market, resellers and our own people.

    Advice to Management

    Hire the proper talent to do the job and then listen to their input. Remove non-preforming management.


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