SMART Technologies Reviews | Glassdoor

SMART Technologies Reviews

Updated March 15, 2017
186 reviews

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186 Employee Reviews

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Pros
  • Good flexible hours - Work Life Balance (in 17 reviews)

  • Great people, well organized, and great culture (in 20 reviews)

Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Very Corporate Centric"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at SMART Technologies full-time (More than 3 years)

    Pros

    Growth, Great Product, Market expanding, Good Partnership with Microsoft. Great benefits, good pay, good vacation,

    Cons

    Corporate Is in Calgary and might as well be on Mars. Not very aware of the field situation, but getting better.


  2. Helpful (1)

    "Company founded on one idea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    Nice people to work with and a worth while technology in the field of education. There were some people with great idea's, some of which I hope we see in the future. Globally, it is a great brand in education and one that resonates with many people. Not everyone may know SMART technologies, but when you say you work for the SMART board company, most people have kids who have used it.

    Cons

    Company showed a lack of direction, mis management and stuck in the mud ways. Not sure what happened after the big shake up but the company seems to still be standing, smaller but likely better off.


  3. Helpful (6)

    "It was a great place to work at one time; now it’s lost, struggling to find its validity in the market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 5 years)

    Pros

    The technology was a game changer, which positively impacted millions of kids throughout the world. SMART had great technology and great people that was focused on placing valued solutions in classrooms all over the globe.

    Cons

    As SMART grew at a very rapid pace, new hires were brought in, with lower pay scales. Most knew nothing, nor had experience with the market, product development or the sales channel. Quality, delivery, support and vision suffered. Management was out of touch with customers, the market, resellers and our own people.

    Advice to Management

    Hire the proper talent to do the job and then listen to their input. Remove non-preforming management.


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  5. "line lead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Lead in Anaheim, CA
    Former Employee - Line Lead in Anaheim, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Small company with light workload. Repeat jobs so not much in the way of surprises. Day shift, Monday through Friday. 8-5 with overtime on sixth day is common but on a volenteered basis for the most part.

    Cons

    No room for advancement and work became repetitive and boring after the few first month. Internal finger pointing when project does not go well.

    Advice to Management

    Walk the floor more often.


  6. Helpful (1)

    "Great company, amazing products, true commitment to education."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SMART Technologies full-time (More than 10 years)

    Pros

    Great product family that met the needs of educators across all grade levels. Great team to work with, very progressive understanding work/life balance.

    Cons

    Need to be more innovative, too late to the corporate market. Recognized the need early on for a line of product appropriate for corporate use but too slow in bringing it to market.

    Advice to Management

    Listen more to the teams in the field


  7. Helpful (1)

    "Alot of potential if they could stick with a single plan"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time

    Pros

    Interesting Technology, Unique market position

    Cons

    Bad Corporate Culture - a culture of mistrust and management by fear

    Advice to Management

    People are more effective doing their jobs when they can keep their eyes focused ahead on sales as opposed to having to look over their shoulders to watch their back


  8. Helpful (1)

    "getting better but needs a lot of work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical
    Former Employee - Technical
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    They have one of the best technology for interactive displays when it works
    one of the best software when it works
    partner with Microsoft a big boost
    Lync room system is good, not great

    Cons

    a lot of people in the company lack urgency
    poor product development and quality testing
    Buggy product that only gets fixed after it's released to public
    "frog in a well" mentality

    Advice to Management

    Need some serious overhaul of the product development and testing.
    reduce manufacturing cost
    Take your head out of your butt and start looking at the competition, it won't be long before customers realize SMART's focus is on revenue, not customer satisfaction.


  9. Helpful (5)

    "Please don't leave a strong stable company, like Microsoft, for SMART! Don't do it!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time

    Pros

    The business of collaboration is fun.

    Cons

    The company only cares about revenue at any cost. The company is basically going out of business...look at their stock! All the good employees are leaving for a more stable company. Anyone who sticks around to 'turn around the ship' is only met with a slap in the face. It takes more than a few months to turn around an underperforming business (Enterprise Business Unit). Management does not understand this nor care, and consequently lets people with huge potential go - only to start again with someone new who falls into the same trap. No wonder they have the terrible reputation as the 'revolving door'. Clients know this and are standing firm and basically not buying. The Education business is the only thing keeping the company afloat.

    Advice to Management

    Sell the company to Microsoft.


  10. Helpful (1)

    "At the front of a little-known market."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist
    Current Employee - Technical Support Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    Colleagues are very nice. Easy product to showcase, learn, and troubleshoot. Slight tech edge with 60wi unit. Flexible products that work well with other technology. Impressive when showing the intended capabilities.

    Cons

    Dealing with constant product RMAs. Customers grow entitled due to extremely flexible warranty. Email threads get passed around alot, involving more workers than necessary. Little information resources in regards to creating advanced system setups.


  11. Helpful (2)

    "Confusion rules"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SMART Technologies full-time (More than 5 years)

    Pros

    - Fun technology to work with
    - Potential for growth
    - Telecommuting

    Cons

    - Total confusion after major restructuring
    - Need better leadership

    Advice to Management

    Stop setting the bar too high and falling short. Pay attention to your talent and invest in growing it!!



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