SMART Technologies Reviews in United States | Glassdoor

SMART Technologies US Reviews

Updated March 8, 2017
43 reviews

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2.0
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
23 Ratings

43 Employee Reviews

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Pros
  • Good flexible hours - Work Life Balance (in 17 reviews)

  • Great people, well organized, and great culture (in 20 reviews)

Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. Helpful (1)

    "Hard Road to Return to Former Glory"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time (More than 3 years)

    Pros

    Dedicated individuals at the contributor levels who are passionate about improving education through technology. Previously, senior management was very good at empowering employees to do their best and encouraged and ownership culture.

    Cons

    Continued low revenue and recent acquisition driving austerity measures. Lack of cohesive vision leads to product development confusion and inefficiency. Poor understanding of the new age of education technology caused previous costly false starts.

    Profitability is job one, leading to poor strategic decisions.

    Advice to Management

    Develop a real vision and be accountable for making it happen.


  2. Helpful (8)

    "Steady Decline"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Nice office. Good work life balance.

    Cons

    Cancelled projects, successive cycles of layoffs, CEO departed suddenly, no lifeline from Foxxcon.

    Advice to Management

    Sorry you have anything invested here. You might as well stop saying your values follow the three C's, curious, courageous, and consistent because the company mentality is more like cowardly, contentious, and crippled.


  3. Helpful (4)

    "Interesting times ahead"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer
    Former Employee - Senior Software Engineer
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Recent acquisition means money and strength to begin growth again.

    Leader in education hardware market. Positioned well to be leader in ed software market.

    Strong development teams with a good vision for future of ed market.

    Strong, positive culture in Seattle office. Very rare to find the same great talent, energy, teamwork and friendship in any organization.

    Strong ops team who understand how to be effective and are doing a great job at finding and rectifying inefficiencies.

    Cons

    Sales team and sales leadership is the worst I've seen. They continually miss targets and can't strategize. Excuses, excuses, excuses. I don't know how they get away with it.

    Pockets of legacy employees who are too stuck on old ways of doing things and too proud to change things up despite failing continuously.

    Marketing is too junior to know what they're doing so they just waste money. Need a complete overhaul - reorganize to actually do marketing and refresh team to build a stronger org.

    Advice to Management

    Fire sales leadership - they haven't proven any sales capability or sales leadership. Sales is also where many under-performing employees are hiding - friendship bonds are blinding leaders from making the right business decisions. Employee confidence in the company will continue to be low until this is changed.

    What does the training team actually do? Take a look there for improvement opportunities.

    With Foxconn build one 1-2 year strategy and stick to it. Changes in strategy, while understandable, have been taxing on company resources and employees. People are craving stability.


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  5. Helpful (4)

    "bad changes coming, once more..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies full-time (More than a year)

    Pros

    fun people, cool mission (helping kids), nice Seattle office, flat organization makes for large scope, well known brand, large corporate parent now (See Cons)

    Cons

    new corporate parent can't avoid gutting spending and new product investment, changes strategy too often, no product management leadership, CEO not inspiring and seems to be waiting for a cash out package

    Advice to Management

    Not much to be done other than figure out the minimum viable business and hope for minimum growth (if any). Clearly the sale to Foxconn was the last lifeline, but without investment, "do no harm" is the best to hope for


  6. "Great Technology"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook

    I worked at SMART Technologies full-time

    Pros

    The company has some great technology with a great group of people. The latest change in product development has been great with the latest addition of the Seattle offices

    Cons

    The company made some poor fiscal decisions during its early years of high growth that they had been battling to recover from

    Advice to Management

    Continue to reduce the fiscal liabilities from previous management team and keep on the path of quicker product cycles.


  7. "Start-up environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    - everyone's very friendly
    - the company is quite small and you can be apart of anything you want

    Cons

    - the organization is spread quite thin across all departments and if you need something you need to do it yourself or find it yourself
    - not a top tier company and therefore doesn't have top tier talent

    Advice to Management

    look at where the organization is struggling and make changes to fix it


  8. Helpful (1)

    "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Acquisition is probably a good thing long term. Education seems to be finally turning around and Kapp IQ is a very good product.

    Cons

    The company has shifted direction multiple times. No clear direction of senior management and terrible decision to get in bed with Microsoft. Regular Kapp was a massive failure.


  9. Helpful (1)

    "Vision is there, Execution is lacking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Leaders in education and forward looking in display technology

    Cons

    Mismanagement and lack of direction and/or shift of direction is crippling. There are also seems to be divergent sense of urgency in Calgary (no urgency) and other places Seattle (urgent) to bring everyone together.


  10. Helpful (3)

    "Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent Compensation, cordial in direct interactions (can't say the same for indirect).

    Cons

    Poor leadership. Empty promises. Misleading job roles. Terrible work/life balance.

    Advice to Management

    Move away from


  11. Helpful (3)

    "Horrible place to work. Would not recommend"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Medical Benefits, Seattle office, Team activities in Seattle.

    Cons

    Micromanagement.
    Rush rush all the time with not enough time given for self improvement.
    Using a mix of lot of technologies without giving you overview or time to understand the system and leaving you to figure things on your own by digging into the code.
    Manager more interested in finding and complaining faults than helping you fix the issues that are causing the problems. No appreciation what so ever.
    Felt that preference was given to Calgary team.
    Would not recommend this place.
    No bonuses or raises.

    Advice to Management

    Managers need to stop complaining about things that are not done right and appreciate what you have done or put your effort on.
    Need to have better on-boarding process.
    Having a mentor for new people would be helpful.
    Need more interaction between Calgary and Seattle teams.



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