SMART Technologies Reviews in United States | Glassdoor

SMART Technologies US Reviews

Updated October 11, 2017
18 reviews

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United States

1.3
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SMART Technologies President & CEO Neil Gaydon
Neil Gaydon
11 Ratings

18 Employee Reviews

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Pros
  • Good flexible hours - Work Life Balance (in 19 reviews)

  • Had some great people working there (in 24 reviews)

Cons
  • Many in upper management with a software background don't understand hardware development as well, leading to poor decisions (in 14 reviews)

  • Senior management have an unhelpful habit of venting their frustration via negative emails to all staff (e (in 11 reviews)

More Pros and Cons

  1. "Great Technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook

    I worked at SMART Technologies full-time

    Pros

    The company has some great technology with a great group of people. The latest change in product development has been great with the latest addition of the Seattle offices

    Cons

    The company made some poor fiscal decisions during its early years of high growth that they had been battling to recover from

    Advice to Management

    Continue to reduce the fiscal liabilities from previous management team and keep on the path of quicker product cycles.


  2. Helpful (2)

    "Stay away - for the sake of your own sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NA Eduational Sales in New York, NY
    Former Employee - NA Eduational Sales in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies (More than a year)

    Pros

    None ... nothing ... nill ... Nadda! After 2 years of working there I cant actually list anything positive

    Cons

    Terrible Management and Leadership, sadly still with a belief that SMART owns the EdTech Space for flat panels when the market is crowded with far cheaper and technically equivalent or superior solutions.

    Too many schools dont have the money to buy SMART solutions especially when they dont use Microsoft Software

    Marketing is dominated by Canada ... its "their way only" .. if it works in Canada and North America then it must work everywhere else. [even when it doesn't actually generate us many leads]

    I pity anyone trying to work in marketing if they aren't based in calgary and i'm very glad that i'm based in New York!

    From my sales perspective - targets are not achievable and let down by stock issues and poor pricing

    Advice to Management

    Sales Leadership .... Join the 21st Century .. and realise that the market has moved on massively ...
    Marketing ... give up .. and PLEASE PLEASE listen to what customers want ... and what we need .... its all too fluffy and irrelevant

  3. Helpful (18)

    "Steady Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than a year)

    Pros

    Nice office. Good work life balance.

    Cons

    Cancelled projects, successive cycles of layoffs, CEO departed suddenly, no lifeline from Foxxcon.

    Advice to Management

    Sorry you have anything invested here. You might as well stop saying your values follow the three C's, curious, courageous, and consistent because the company mentality is more like cowardly, contentious, and crippled.


  4. "Great experience"

    StarStarStarStarStar
    Former Employee - Education Solutions Specialist in Belle Chasse, LA
    Former Employee - Education Solutions Specialist in Belle Chasse, LA

    I worked at SMART Technologies (More than 3 years)

    Pros

    Met so many wonderful people.

    Cons

    Disconnect between upper management and the customer.

    Advice to Management

    Listen mor and need to understand the sales cycle for education can be a long one.


  5. Helpful (5)

    "Kapp Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Current Employee - Kapp Sales Specialist in Hoboken, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    Great pay and great learning opportunities

    Cons

    Very easily trigger happy with cutting jobs out of nowhere for no justifiable reason


  6. "Awesome Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Developer in Seattle, WA
    Former Intern - Software Developer in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SMART Technologies as an intern

    Pros

    Great people, well organized, and great culture.

    Lots of opportunity for growth as long as you strive for it.

    Cons

    Working with legacy code can be pretty challenging but people are always willing to help.

    Advice to Management

    Keep doing what you're doing!


  7. Helpful (10)

    "Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Alberta in Washington, DC
    Former Employee - Alberta in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Many great people and internal team
    Lots of interaction with MK, insights, etc
    Access to management and founders

    Cons

    After management change, many obstacles and re-organization
    Company lost the essence
    Channel was never embraces/developed as growth partners

    Advice to Management

    No real advice. Have already made their mind.
    People needs to be motivated to deliver the quality and results they are expected to deliver and the reason for the changes. Not everything is a hard number on a balance sheet that is reported to shareholders

  8. Helpful (4)

    "tech review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Printer Technician in Huntley, IL
    Current Employee - Printer Technician in Huntley, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SMART Technologies (Less than a year)

    Pros

    people that are techs and the manager is a good guy

    Cons

    upper managers are poor no comunication and the say they offer medical benefits and they do but you pay for the entire benefit


  9. Helpful (4)

    "Lack of direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 3 years)

    Pros

    Great people who cared about the education market and were excited to come to work.
    Significant growth in the company at the time created good opportunity to get exposed to a lot of new ideas.

    Cons

    Lack of direction in the company killed innovation. Management became very political and efforts to get things done for customers were outweighed by internal fighting.

    Advice to Management

    None, the ship has sailed on this company, its ideas and any hope for the future. Its quite a shame but a company does need more than one product that is easily copied.


  10. Helpful (9)

    "Very Sad, company is being run down to the ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Coronado, CA
    Former Employee - Manager in Coronado, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SMART Technologies full-time (More than 8 years)

    Pros

    Great people and in the past great products, now only one to carry the company on.
    Smart is not a Software company,

    Cons

    Very heavy bad upper management who think they are still with Microsoft. no loyalty to the employees left and you always have to wonder if your the next one to get the pink slip with there ongoing weekly cuts. Company values ruined and stock now at 89 cents VS 5-7 $

    Advice to Management

    AT this point? you will no longer have any sales staff, no loyalty and time for upper management to get their selling suits on, best of Luck to the CEO, He made his money.


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