SMS Management & Technology Reviews | Glassdoor

SMS Management & Technology Reviews

Updated August 14, 2017
136 reviews

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3.0
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Rick Rostolis
35 Ratings

136 Employee Reviews

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Pros
  • SMS provide a great platform for anyone to do interesting work as part of a team of great people (in 18 reviews)

  • Better work/life balance than most consultancies (in 8 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Maintenance Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance Technician in Springfield, VA
    Former Employee - Maintenance Technician in Springfield, VA
    Doesn't Recommend
    Negative Outlook

    I worked at SMS Management & Technology (More than a year)

    Pros

    Nothing good to say about this company.

    Cons

    No paid holidays ,no overtime. A terrible company to work for .No pay raise I worked there for over a year NO raise.

    Advice to Management

    Needs a major overhaul in management.


  2. "Practice Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SMS Management & Technology full-time

    Pros

    lovely people, great ceo at the time, broad customer base, good experience

    Cons

    lack of understand of selling solutions

    Advice to Management

    stop selling people

  3. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Melbourne (Australia)
    Current Employee - Consultant in Melbourne (Australia)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at SMS Management & Technology full-time (More than 10 years)

    Pros

    Good work/life balance. Very flexible.

    Cons

    Too much focus on profit, not too much focus on customer or staff.


  4. "Improving place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at SMS Management & Technology full-time

    Pros

    SMS is a consultancy where you can, if you're prepared to take ownership, grow and devlop quickly. Whilst the Senior executive group is currently laser focussed on an imminent ascquisition, the related chaos provides numerous opportunities for astute consultants to rapidly progress through the organsiation.

    Cons

    Operating model requires work to drive efficiencies thorough the business. A failure to focus on costs of sale and inefficient administrative/infrastructure systems have seen EBITDA fall in recent times. These problems are relatively simple to resolve

    Advice to Management

    Stop focussing on the acquistion and look at how you can start driving opertational efficiences through the business, introduce an operating model that controls costs whilst incentivising and rewarding consultants who, after all, are a consultancies life blood!


  5. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SMS Management & Technology full-time

    Pros

    Largest number of Dynamics CRM Consultants

    Cons

    Sms should give give powerful ultra-light laptop/tablet to developer to increase their productivity.


  6. "Small and can be frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant
    Current Employee - Consultant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SMS Management & Technology full-time (More than a year)

    Pros

    Surrounded by lots of great minds who are always pushing the envelope
    Very creative people with a heap of past experience
    Lots of support and encouragement
    Great morale with previous branch manager
    BYO for laptops, phones and tablets

    Cons

    Have to use your own personal mobile and 3G device with no compensation.
    Initially thought their processes and procedures were first class but once embedded in the organisation all the extra admin based around these came to light.
    Management need communicate better using various channels (Email, Yammer and in-person)
    Outdated way of thinking and non-IT focused organisation
    Managed services are hard to deal with when we all trying to get to the same outcome
    Office is very old with few functional chairs...ie you have to fight to get one that works

    Advice to Management

    Management need communicate better around shaping of the future organisation.
    Focus on your people....not always the bottom line.


  7. "Senior Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Digital in Sydney (Australia)
    Former Employee - Head of Digital in Sydney (Australia)

    Pros

    Good variety or work and some good senior people. Investment in social activities was good

    Cons

    Failing to react to trends in the market. Operating a very traditional business model and will struggle to delivery on Digital transformation engagements

    Advice to Management

    Keep social culture. Keep a small high value core of consultants. Leverage sector knowledge

  8. Helpful (3)

    "Great people but management need to focus more on them."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Consultant in Sydney (Australia)
    Current Employee - IT Consultant in Sydney (Australia)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good opportunities for progression and wide range of engagements available with great clients. Strong support network between consultants means you can always get support.

    Cons

    The company has been through alot of change since the last CEO was forced to leave and this has damaged leadership focus and motivation

    Advice to Management

    Get back on the horse


  9. Helpful (1)

    "No different to other firms: great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SMS Management & Technology full-time (More than 5 years)

    Pros

    Opportunity exists in this company if you go out and find them . People moan that this firm is the only one to talk about billing and utilisation but I have worked in 2 others and guess what they also talk about utilisation and at a level higher than here. This is just professional services it's the industry we work in.

    Cons

    My colleagues expect something different at SMS but we all have to chip in and make this place as great as it used to be : no one person can do that we all have to do it. It's tough when sales are low as it impacts the consultants . Need more sales pipeline

    Advice to Management

    Drive sales harder : consultants go when sales people are not producing ..... seems ironic the sales person doesn't go !


  10. Helpful (7)

    "Antiquated management style and people policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Consultant in Adelaide (Australia)
    Current Employee - Consultant in Adelaide (Australia)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SMS Management & Technology part-time (More than a year)

    Pros

    Generally very good people
    Broad range of clients
    Good peer / mentor / mentee program

    Cons

    Not actively addressing the pay equity between men and women
    Not actively addressing the numbers of men vs women in leadership positions
    Not providing competitive policies to support the attraction and employment of women

    Advice to Management

    Make it a critical goal to become and employer of choice for women. Make affirmitive action policies to promote the employement of women in top management.


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