SSE Reviews | Glassdoor

SSE Reviews

Updated April 11, 2017
32 reviews

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3.0
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SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
8 Ratings

32 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Structured environment, not really that creative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Neutral Outlook
    No opinion of CEO

    Pros

    An okay place to work. I do not feel micro-managed or hen-pecked as I have at other places. You need to be self-taught or self sufficient in finding answers to your own questions, because no training or hand-holding is supplied, but this gives me an odd feeling of independence even though I have no real decision-making role. Socially, the group is racially mixed but uniquely singular in political-cultural-religious bias.

    Cons

    More of a job and not so much a career, no course for advancement. Filled with former military types so civilians are somewhat challenged to fit this culture. Not really creative, more structured. Not a brilliant place to build a future but suits for steady pay. Thinking out of the box is okay, but do not push it too much or you will seen as one who challenges the system or brushes up against authority. And the authoritative military types do not like to be challenged!

    Advice to Management

    Directives or goals are not stated clearly, with little communication or direction for action items. Often I feel left not knowing what to do or what action to take, and many others that I ask for help seem equally uninformed (or unwilling) to provide solid direction. Even the so-called corporate types are hesitant to state a fact as fact. A little too open-ended, with uncertainty about what prevails. Bits and pieces of direction are scattered loosely through styles or document updates with no coherent, one-stop source. Creates confusion and uncertainty, hesitancy about appropriate actions to take. More should be done to train the managers to train the staff. Better outcomes require better direction, but the group seems focused on a hanging deadline as the reachable fruit, instead of building a well trained staff.


  2. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Coventry, England (UK)
    Former Employee - Customer Service Advisor in Coventry, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    People there are nice to work with. We alway support each other whenever we need.

    Cons

    Working in a Call centre is very stressful. There's a lot to take in.

    Advice to Management

    Training period is too short to cover the situations happening everyday.


  3. "Digital Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time

    Pros

    Training and colleagues and excellent pay

    Cons

    Not enough coaching and HR procedures aren't followed correctly

    Advice to Management

    Look after your staff and be organised


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  5. Helpful (7)

    "Wake up before its too late"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, South East England, England (UK)
    Current Employee - Anonymous Employee in Portsmouth, South East England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE full-time (More than a year)

    Pros

    Really like that the company is home grown, it does rely on investment from outside UK and isn't focused on profit for shareholders above all else. I do also think that they do believe in their values and have usually got the right intent... But

    Cons

    ...something is not quite right in company. Not sure if it is because they are going through period of change or just too big...but some of the decisions are ludicrous and there is a lot of mixed messages across the business departments and through management so always feels chaotic. They have also got to stop promoting people in to higher positions just because they need to fill spaces. Some of the management are time bombs waiting to happen because they are busy creating problems that will bite the company in future. All the yes managers are not thinking about long-term effects of company...this will be an issue and I think soon...Unless something done now it will go only one way...down!

    Advice to Management

    Stop promoting managers will no skills. You are a technical industry reliant on data and other complexities. In this day and age it is not acceptable to promote managers who don't even have the IT skills to produce simple reports or be able to understand technical subjects. Being able to gossip is not a skill that makes you management material...


  6. "It's Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time

    Pros

    Lots to do and learn. A large company so options to move around as and when the opportunity arises.

    Cons

    Not so willing to provide formal study support or real performance related pay. They have an idea in their head how much they want to pay everyone and the annual appraisal will meet that preset target! Very hard to climb the ladder if you are based in the south of the UK as all higher management are based in Scotland.

    Advice to Management

    Shouldn't forget about the small army in the south.


  7. "SSE"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good starting salary and opportunity's to climb the ladder

    Cons

    Over board on health and safety


  8. "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Meter Operative in London, England (UK)
    Current Employee - Meter Operative in London, England (UK)
    Doesn't Recommend
    Approves of CEO

    Pros

    Training very good, all the ppe and uniform good.

    Cons

    Disorganised, work allocation is crazy- more driving then working.

    Advice to Management

    Managers are quite good, no complaints about management.


  9. "Nice company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - IT Support Analyst in Havant, England (UK)
    Former Contractor - IT Support Analyst in Havant, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE as a contractor (More than a year)

    Pros

    Like most companies it's the people you work with that make the difference. Nice office environment at Havant site .

    A lot of staff that care about the business.
    Great team to work for. Never a dull moment!!
    Such a vast business it's very breathtaking I,on Occasion sat at my desk and was in awe at how all these departments came together to shape the Business.

    Cons

    The usual. Over saturated with layers of management. With the top end of those management layers totally out of touch with the daily running of the Business,leading to some poor quality business choices.

    It makes for a bloated management structure that's completely overkill. Without a doubt a number of mangers could getaway with just turning up.

    Also to note I found there to be a lot of lifers here who resist change and places a negative on the rest of the workforce . Identify and give an ultimatum.

    Advice to Management

    Introduce managers with a flair for having an ear to the ground not just a flair for seeing no further than one's nose .get rid of dead wood.


  10. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Friendly
    Work life balance
    Training
    Nights out
    Safety
    Products
    Lack of structure
    Managment
    Performance pay
    No commission

    Cons

    Lack of structure
    Managment
    Performance pay
    No commission

    Advice to Management

    No comment


  11. "Good company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Customer Service Advisor in Leeds, England (UK)
    Former Contractor - Customer Service Advisor in Leeds, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SSE as a contractor (Less than a year)

    Pros

    I worked for sse on a temporary contract, but they provided a lot of training fully paid. There was a supportive environment and it was a good place to work.

    Cons

    There was pressure to keep up the rate of calls, despite it taking a while to calculate contracts for customers and inadequate tools to advise what the best contract was. I suspected this was because they didn't want their customers on the cheapest contracts.



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