SSE Reviews | Glassdoor

SSE Reviews

Updated March 24, 2017
159 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Approve of CEO
SSE CEO Alistair Phillips-Davies
Alistair Phillips-Davies
60 Ratings

159 Employee Reviews

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Pros
  • Good benefits and access to services (in 13 reviews)

  • Great company and team ethos, Good work life balance, Van and pension (in 7 reviews)

Cons
More Pros and Cons

  1. "Experienced review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great added benefits: share save options, discounts, job security, pension.
    Varied and diverse business so can change career path within organisation.
    Strong and meaningful values.

    Cons

    Opportunity often dependent on who your manager is.
    Not always the highest base salary, but added benefits make total package worthwhile.

    Advice to Management

    Have a recognition of Reading being a costly place to live (currently only a London allowance).


  2. Helpful (1)

    "SMO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SMO in Newcastle upon Tyne, England (UK)
    Current Employee - SMO in Newcastle upon Tyne, England (UK)

    I have been working at SSE full-time

    Pros

    good starting salary, great benefits

    Cons

    over the top on health and safety, bullying culture worst place ive ever worked

    Advice to Management

    sort out the bullying culture, listen and support your staff


  3. Helpful (1)

    "Customer Service Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Havant, England (UK)
    Former Employee - Customer Service Advisor in Havant, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SSE full-time (Less than a year)

    Pros

    Good pay for the job, nice benefits package (various discounts including company discount, good pension scheme, private health packages, option to buy company stocks at low price), generous holiday entitlement plus the option to buy extra holiday, some opportunities for overtime.

    Cons

    Sales is a big part of the job that isn't mentioned at all during recruitment; training for sales not provided at all although you're expected to be good at it as soon as you start in the call centre; shift pattern varies massively, is unpredictable, and often changes with only a day or two of notice; it's basically impossible to have any regularly scheduled commitments outside of work that aren't on a Sunday; management is very good at saying the correct things to reassure you they are flexible and accommodating but very bad at actually doing these things.

    You will be treated like a teenager making excuses for not doing their homework at every turn. Do not expect to be given any respect.


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  5. "Instrument Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instrument Technician in Peterhead, Scotland (UK)
    Current Employee - Instrument Technician in Peterhead, Scotland (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent company to work for.

    Cons

    Alot of irrelevant courses to attend. Not job specific.

    Advice to Management

    Courses to technical staff should be trade specific.
    This will result in massive savings on the training budget, as well as other costs such as cover, overtime etc. It is also a safety concern.


  6. "Good people, archaic management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Assistant in Motherwell, Scotland (UK)
    Current Employee - Accounts Payable Assistant in Motherwell, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SSE full-time (Less than a year)

    Pros

    Reasonably well-paid for entry level work
    Straightforward work
    Good line management
    Friendly team with good camaraderie
    Choice of start times - 8am, 8:30, 9am
    Finish half-hour early on Friday

    Cons

    Head of department is terrible with people
    Understaffed for the workload involved
    Management practices involve 'stoicism'
    Excessive focus on safety - you will get formal warnings if you do not hold the hand rail when using the stairs
    Constant IT issues
    Work is not mentally rewarding

    Advice to Management

    The group manager proudly proclaims that her department is stoic and that she doesn't 'go around giving high fives' if people do well. I have heard her use the exact words 'If you want to be told when you're doing a good job don't come and work for me'. She is unaware of the fact that her staff suffer from morale issues, which are caused in large part by lack of motivation or empathy coming from the top down. This manager definitely uses an all stick, no carrot approach and for the sake of making the team work more effectively, this absolutely needs to be addressed.


  7. "Digital Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SSE full-time

    Pros

    Training and colleagues and excellent pay

    Cons

    Not enough coaching and HR procedures aren't followed correctly

    Advice to Management

    Look after your staff and be organised


  8. "process and structure restricts autonomy"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Perth, Scotland (UK)
    Current Employee - Anonymous Employee in Perth, Scotland (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time (More than 10 years)

    Pros

    Good share scheme
    Clear commitment to safety

    Cons

    Restrictive processes that do not encourage autonomy and make it hard to be entrepreneurial
    IT ERP systems not always fit for purpose
    Marginal pay increases if you stay in the same role year on year

    Advice to Management

    Address IT issues so the Company can become more customer focused
    Tackle morale issues


  9. Helpful (1)

    "They treat you like children"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Havant, England (UK)
    Current Employee - Customer Service Advisor in Havant, England (UK)
    Negative Outlook
    Disapproves of CEO

    Pros

    Warm comfortable office job. Job is ridiculously easy to do. No chance of ever straining or challenging yourself

    Cons

    atrocious holiday system, its near impossible to get time off. They make you come in on saturdays and mostly do nothing. They dont trust the staff , you will be monitored and checked up on constantly, you will never gain their trust. The health and safety is despicable, Orwellian in nature and the company will actively punish you if you say this out loud.

    Advice to Management

    You have adults in your team, not children. Start treating them that way.


  10. "It's Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I have been working at SSE full-time

    Pros

    Lots to do and learn. A large company so options to move around as and when the opportunity arises.

    Cons

    Not so willing to provide formal study support or real performance related pay. They have an idea in their head how much they want to pay everyone and the annual appraisal will meet that preset target! Very hard to climb the ladder if you are based in the south of the UK as all higher management are based in Scotland.

    Advice to Management

    Shouldn't forget about the small army in the south.


  11. "Sse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland (UK)
    Current Employee - Customer Service Advisor in Cumbernauld, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SSE (More than a year)

    Pros

    Thorough training
    Good starting salary with the opportunity for a pay rise each year
    Opportunities to move up the business
    Fairly flexible with shift changes to fit around your life as long as they are reasonable
    If you're struggling with something they support you in trying to resolve this

    Cons

    Sometimes management can be too concerned with stats
    The length of time you can wait calling through to other departments for the customer
    I've never had to phone in sick but I've heard from colleagues that they will try to convince you to come in to work anyway even if you're being sick etc.

    Advice to Management

    Make sure you're available for you team on shift to ask questions
    Apart from that no real advice as they seem to do a good job overall



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