STA Travel Reviews | Glassdoor

STA Travel Reviews

Updated February 17, 2017
44 reviews

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3.5
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John Constable
5 Ratings

44 Employee Reviews

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Pros
  • Overall good work environment, helpful management, travel perks (in 18 reviews)

  • Discounted travel, ability to take large amounts of leave, free trips, generally great people to work with in the retail side of things (in 8 reviews)

Cons
  • Really low pay pretty much minimum wage (in 9 reviews)

  • 30pm incl all weekends - there is NO work / life balance (in 4 reviews)

More Pros and Cons

  1. "Good Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at STA Travel full-time

    Pros

    Overall good work environment, helpful management, travel perks. You will never take your work home with you.

    Cons

    Lack of resources and training. Pay is not incredible. Opportunity to move up is slim.

    Advice to Management

    Please keep/increase our resources and keep improving incentives


  2. "Travel Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Working with students and parents

    Cons

    if you like to drink you'll have plenty of company


  3. Helpful (2)

    "Travel Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Negative Outlook

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Zero communication, little to no organization and no clear idea of who their customer really is."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing/Online in Lewisville, TX
    Current Employee - Marketing/Online in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    A relaxed and fun work environment
    Decent benefits
    Casual dress code
    Travel benefits (seldom, but they're there)
    Ability to have an input in creative decisions (From a marketing standpoint)

    Cons

    No trust in Senior Management
    Constant layoffs (Almost every other month)
    Zero budgets to work with from a creative standpoint
    London management is completely out of touch with today's customer in the US: Incorporating all divisions under one global umbrella without the considerations of cultural differences is a recipe for disaster. What works in our UK, Australia and even South Africa divisions may not work in the US but they're enforced on the business anyway without any market research of who the target customer is in the US and what they care about.
    Recommendations from employees go unnoticed
    Senior management comes and goes and doesn't seem to really care
    There have been 3 Managing Directors in the last two years
    There has been 8 different management changes within Marketing in the last 3-4 years
    Employees are hired for one job and end up doing something entirely different
    Overworked

    Advice to Management

    Listen to the customer and listen to your employees who ARE your target customer. Invest and reward your employees, they love the company and what it stands for and are willing to fight to keep it afloat but upper management has crushed that passion through its management style and treatment of its employees.


  6. "Micro-management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (Less than a year)

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to Management

    Should not treat employees like kids and allow them to do their job.


  7. "Going downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (More than 5 years)

    Pros

    Relaxed environment and some great people work here.

    Cons

    ZERO communication and no trust in leadership.


  8. "Travel Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Expert in Chandler, AZ
    Current Employee - Travel Expert in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (Less than a year)

    Pros

    You can wear jeans to work, people are nice, and you get to learn about the travel industry.

    Cons

    The wages are low for the amount of work, stress, and frustration that comes with the job. There seems to be a high turnover rate which leads management to constantly look for new hires because there isnt enough staff to manage the amount of work.Most of the management is disorganized.

    Advice to Management

    Try to work on retaining current employees, raise the hourly wage to match the demands of the job, train the supervisors to treat the employees better, implement a suggestions box, and hire more people so I that the work is more manageable.


  9. "Good as a starting career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Lewisville, TX
    Current Employee - Marketing in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at STA Travel full-time (More than a year)

    Pros

    Global Company, able to be creative and explore new ideas.

    Cons

    Unorganized, zero to no travel perks even though it is a travel agency.

    Advice to Management

    To keep teams in communication of company news and or changes.


  10. "Loved the work, but not enough pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Loved my day to day job, loved my coworkers, and loved my clients. Loved the relaxed atmosphere

    Cons

    Very low pay for the hours and level of work required. Nowhere to move up within the company (in the US division) unless you wanted to work in Dallas (boo!) Very low commission payout compared to revenue earned.

    Advice to Management

    Focus more on your employee retention through created a positive environment, and I bet you see your overall revenue increase for the US division.


  11. Helpful (3)

    "Run away quickly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time

    Pros

    Laid back culture (you can wear jeans if that's what is important to you)

    Cons

    Terminally ill business that will not adapt to save itself. This is exacerbated by new management that is completely out of touch with the business. Management's inability to communicate any type of vision or strategy for the future has everyone nervous and insecure about the future of the company. As a result, all the smart/talented employees have left causing a complete talent drain. I'm sure they could hire more people, but anyone worth having would not want to work in this completely dysfunctional environment. Everyone is packing their parachutes and leaving as quickly as they can. I hope I'm not the one left to turn out the lights when this meets its natural end.

    Advice to Management

    If you have a plan for God's sake please share it.



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