STA Travel Reviews | Glassdoor

STA Travel Reviews

Updated July 3, 2017
130 reviews

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3.2
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John Constable
24 Ratings

130 Employee Reviews

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Pros
  • Fun work environment - it's very laid back and comfortable for employees and customers (in 20 reviews)

  • Good training, leadership, products and customers and fam trips (in 9 reviews)

Cons
  • Low pay doesn't make up for the perks (in 11 reviews)

  • Lack of support available from senior management (in 6 reviews)

More Pros and Cons

  1. "Travel Expert - Great Company, Terrible Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in London, England (UK)
    Former Employee - Travel Expert in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    - Fun work environment - it's very laid back and comfortable for employees and customers.
    - Many benefits and perks - FAM trips, fair annual leave, discounts available.
    - Wonderful teams - my colleagues were a great bunch of people.
    - Overall, I enjoyed working for STA Travel, had the pay been better, I would have had a much better experience. Keep in mind it's a hugely sales based role and you need to be prepared for it!

    Cons

    - The wage - I earned the same amount working in retail except as a Travel Expert you have to do 10x more work. The wage really isn't worth the work you put in.
    - The targets - working in a London store, there is huge competition to hit the already very challenging, high targets.
    - The bonus - it takes a lot of work to hit the target but then to be paid out a small fraction of what you've helped bring in is disappointing.
    - A lack of adequate training and support - there were times our store didn't have the management needed to succeed and therefore we suffered as travel experts.
    - Our store was open on weekends.

    Advice to Management

    As many people seem to have mentioned - you need to take care of your staff. Provide the necessary support and train people properly. Don't send a regional manager into stores once a month and insist that the travel experts have to work harder. It seems that all you see is numbers. I had 5 people leave my store in 8 months due to the unfair wage and working conditions of our particular store - listen to the needs of the actual people working in the store and you will keep great travel experts within the company who are actually happy.


  2. "Great opportunities, okay perks, average pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at STA Travel full-time

    Pros

    Lots of travel opportunities if you're good enough at your job

    Cons

    Low pay doesn't make up for the perks

    Advice to Management

    Increase base salaries

  3. "Would not recommend to work there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Headoffice Employee in London, England (UK)
    Current Employee - Headoffice Employee in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at STA Travel full-time (More than a year)

    Pros

    Yearly travel allowance
    Very casual dress code and relax atmosphere
    Fam trips

    Cons

    No clear vision on overall company strategy
    Low employee recognition
    Management lacking leadership and motivational skills
    Terrible communication (and relationships) in between teams.

    Advice to Management

    Need more vision on overall strategy. Employees don't get enough recognition.


  4. "Great teams, no leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    Pros

    Great people, great teams, great managers, fun culture, a lot of opportunity with the right direction.

    Cons

    Top level executive leadership for Australia is in bad shape......
    No support, no clear direction or vision, changes of mind, poor communication, big expectation, happy to place blame

    Advice to Management

    Support your people


  5. "Great industry but hard to earn well"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at STA Travel full-time

    Pros

    Fun place to work
    Able to earn big commissions

    Cons

    Pretty poor management
    Industry is a tough one to work in - not making huge money


  6. "Disappointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Chandler, AZ
    Former Employee - Travel Expert in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    Discounts on travel and excursions; somewhat friendly atmosphere amongst coworkers in the office; feels rewarding helping students and volunteers reach their destinations abroad

    Cons

    At the Chandler, Arizona location: incompetent, negligent managers who have no problem setting others below them up for failure; insincere, unfair supervisor; undependable, clueless HR representative; plus: favoritism, sexism, unprofessionalism, broken-down computer systems, unpredictable phone system, not enough sales agents for the impossible amount of work to get through so everybody's stressed out and spread so thin all of the time, etc. It doesn't matter if you're a team player - you won't get credit for that. Must be all out for yourself because only individual sales count. Don't try too hard to help potential travelers - just be fake to them as if you care, quickly make your numbers and move on to the next one. You better hurry up because some customers calling in are waiting on hold for 30 minutes ...

    Advice to Management

    I would but when I previously did they got irritated and touchy. Regardless, I would advise them to treat equivalents equally. When you get two new hires, guide both of them together. In case one of the two doesn't start off as strongly as the other, don't give up on them if they falter while instead just working on helping the excelling one.


  7. "Good company, bad pay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at STA Travel full-time (More than 5 years)

    Pros

    I spent 7 years at STA and thoroughly enjoyed it. Really great team and my manager was probably the best I have ever worked for. Would of stayed if only the pay was better!

    Cons

    Salary! For staff that are committed and work hard for the company any not rewarded for their loyalty. Unfortunately cheaper to pay staff in Romania!

    Advice to Management

    Keep hold of decent staff by paying a fair salary and stop closing departments!!

  8. "Great people - lots to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    - fantastic people
    - good flexibility (hours, working from home)
    - some travel perks
    - great office location

    Cons

    - facilities are lacking
    - employee benefits could be a lot better
    - company doesn't invest in employees
    - company seems young on the outside but is old school on the inside
    - limited career opportunities

    Advice to Management

    - modernise processes and culture
    - provide better working environment


  9. "WORST JOB EVER"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (Less than a year)

    Pros

    The pros are ok getting fam trips (but only if you are liked) getting to learn and know the different products

    Cons

    Pay is horrible, you get 2 weeks of training but only 1 day if for what you need, systems are terrible and never work, expected to hot target every month but target is always the highest it can be and you can't hit it in the quite months, if you are not a top seller you have no chance of going on a fam trip, instead of letting the customer customer decide what they want to do you have to force them into getting something that they dont need, even after the customer has booked they get you to try and squeeze every penny out the customer by constantly contacting the customer. Not listening to the customer ( if a customer says please dont phone me you are still made to phone then. You work long hours for no pay and no reward

    Advice to Management

    Review everything marking techniques pay, hours training just everything


  10. "fun company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at STA Travel full-time (More than 10 years)

    Pros

    culture, travel benefits, PTO, challenging work, good cause

    Cons

    unorganized, layoffs, low pay, workload too overwhelming, processes are hard to change


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