STA Travel Reviews | Glassdoor

STA Travel Reviews

Updated February 17, 2017
114 reviews

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114 Employee Reviews

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Pros
  • Overall good work environment, helpful management, travel perks (in 18 reviews)

  • Discounted travel, ability to take large amounts of leave, free trips, generally great people to work with in the retail side of things (in 8 reviews)

Cons
  • Really low pay pretty much minimum wage (in 9 reviews)

  • 30pm incl all weekends - there is NO work / life balance (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "CAll Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at STA Travel (More than 3 years)

    Pros

    Great people! Fun Culture. Enjoyable work

    Cons

    Didn't really have any issues with it.

    Advice to Management

    Super great team; keep up the great recruitment


  2. "Travel Expert"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Waunakee, WI
    Former Employee - Anonymous Employee in Waunakee, WI

    I worked at STA Travel (More than a year)

    Pros

    Free or discounted travel and encouraged to take time off

    Cons

    Low pay, stressful to meet targets, declining market


  3. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at STA Travel full-time

    Pros

    Fun company culture, can earn up to 5 weeks of PTO, sales incentives, great travel opportunities and great staff.

    Cons

    Pay is very minimal especially when you don't bonus. Agents will make much more because of bonuses than managers will. Little incentive to move up.


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  5. "Pretty good while it lasted..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    -Laid back attitude and environment- listened to music all day, no dress code, reasonable breaks
    -The spirit of the company is positive and upbeat- lots of young people
    -A few fun events for Halloween, holiday parties, potlucks
    -Travel benefits and opportunities (travel allowance every month, but mostly sales people get all the travel benefits and opportunities)
    -Potential bonuses for achieving goals

    Cons

    -Low pay
    -Company was struggling to keep up with change/competition and employees were affected by this in different ways (layoffs, branch closures)
    -Felt like there wasn't anywhere I could grow into at that particular location

    Advice to Management

    The people behind the scenes (not just sales!) matter too- it seems they got most of the recognition and praise. Hire leaders who really care about their employees.


  6. "Really great and really awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Advisor
    Former Employee - Travel Advisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at STA Travel (More than 3 years)

    Pros

    Good health coverage, awesome amount of personal time off for travel, illness, etc. Fun company, fun staff

    Cons

    Pressure to party (not as much of an issue if you're younger), ridiculously low base salary, zero work/life balance

    Advice to Management

    It was such a mess when I left, I don't even know at this point.


  7. "Wonderful people, travel benefits, opportunities to grow. Weak areas include IT support and Senior Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Chandler, AZ
    Former Employee - Management in Chandler, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than 5 years)

    Pros

    Great opportunties to travel. Young and young-at-heart atmosphere. Fun activities, upbeat, casual (extremely casual) environment. Very open middle management. Decent pay for entry level and opportunity to grow if you apply yourself.

    Cons

    There is almost no money put into support roles. The support team reports to seperate management in the UK and are given different goals than the sales teams so they do not work as one. Senior management has encouraged them to not work as one due to their own personal conflicts. Most of upper management has been removed as cost savings so communiation iand engagement is poor from their level.

    Advice to Management

    With STA US being a small company there should be more engagement with leadership. It is frustating to see leaders come to town only to sit in a conference room all day or work remotely from their hotel room. Operations and Sales needs to find common ground as the current situation hurts the business.


  8. Helpful (2)

    "Travel Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Negative Outlook

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    Company culture and benefits were good.

    Cons

    Salary was below living standards for a big city. Senior management was out of touch with the day to day on the sales floor. Always changing procedures and bonus structures - could be very frustrating at times.


  9. Helpful (1)

    "Student & Youth experts may have aged out ................."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time

    Pros

    Great vacation and time off
    Good elements of a training program
    Comfortable work enviroment -

    Cons

    Limited opportunity to move up with ongoing downsizing that has gone on for years
    Poor communication
    Outdated products and understanding of the industry
    The stress of trying to achieve the required results without a viable plan that can be implemented
    Long history of over paying the sales team and under paying the support staff

    Advice to Management

    Company values and vision is not a marketing scheme
    Month to month planning is not a viable plan for growth - short or long-term


  10. "It depends which location you work at and what type of co worker you get to work with."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    Travel benefits
    International perspective
    Cool people to work with (again, depends on which location you're at)
    Overseas training or meeting if you are at manager level

    Cons

    Some seniors in the office are hard to work while some of them lack leadership to lead the team. Perhaps more training on people skills are needed.

    Advice to Management

    Management people are pretty much cool and you can learn a lot from them, though you need more time to look at what's going on in a smaller office location.


  11. Helpful (2)

    "Head Office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lewisville, TX
    Former Employee - Anonymous Employee in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    -Involved in many different projects
    -Get to know the people you are working with really well

    Cons

    -Terrible location
    -Poor compensations
    -Absolutely no training
    -Inadequate resources
    -Lack of trust from rest of company
    -Poor management
    -Blind leadership
    -No structure
    -No Processes
    -Ridiculously small budget for expectations
    -Understaffed

    Advice to Management

    Hire some managers who actually know what they are doing. They can talk the talk but they can't walk the walk.



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