STA Travel Reviews | Glassdoor

STA Travel Reviews

Updated February 17, 2017
114 reviews

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114 Employee Reviews

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Pros
  • Overall good work environment, helpful management, travel perks (in 18 reviews)

  • Discounted travel, ability to take large amounts of leave, free trips, generally great people to work with in the retail side of things (in 8 reviews)

Cons
  • Really low pay pretty much minimum wage (in 9 reviews)

  • 30pm incl all weekends - there is NO work / life balance (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Zero communication, little to no organization and no clear idea of who their customer really is."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing/Online in Lewisville, TX
    Current Employee - Marketing/Online in Lewisville, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (More than 3 years)

    Pros

    A relaxed and fun work environment
    Decent benefits
    Casual dress code
    Travel benefits (seldom, but they're there)
    Ability to have an input in creative decisions (From a marketing standpoint)

    Cons

    No trust in Senior Management
    Constant layoffs (Almost every other month)
    Zero budgets to work with from a creative standpoint
    London management is completely out of touch with today's customer in the US: Incorporating all divisions under one global umbrella without the considerations of cultural differences is a recipe for disaster. What works in our UK, Australia and even South Africa divisions may not work in the US but they're enforced on the business anyway without any market research of who the target customer is in the US and what they care about.
    Recommendations from employees go unnoticed
    Senior management comes and goes and doesn't seem to really care
    There have been 3 Managing Directors in the last two years
    There has been 8 different management changes within Marketing in the last 3-4 years
    Employees are hired for one job and end up doing something entirely different
    Overworked

    Advice to Management

    Listen to the customer and listen to your employees who ARE your target customer. Invest and reward your employees, they love the company and what it stands for and are willing to fight to keep it afloat but upper management has crushed that passion through its management style and treatment of its employees.


  2. "Fun work environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst in Lewisville, TX
    Former Employee - Systems Analyst in Lewisville, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than 3 years)

    Pros

    Relaxed work environment
    Casual dress code
    Fair Pay
    Decent benefits
    Some mid-level management seems to “get it”

    Cons

    I really wish this company made more money in the US. This company has a great culture, but the bottom line is forcing them to deviate from that at times.

    Lots of recent cutbacks and layoffs, but I suspect that will help with a turn around, and make this a fun place to work once again… eventually

    Advice to Management

    You know you have a good company culture. That should be preserved and seen as one of your biggest assets.


  3. "Micro-management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Current Employee - Wholesale Account Manager in Chandler, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (Less than a year)

    Pros

    Love the atmosphere and the people.

    Cons

    I Hate to be micro-managed.

    Advice to Management

    Should not treat employees like kids and allow them to do their job.


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  5. Helpful (2)

    "London leadership needs to keep up with the times"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time

    Pros

    travel, vacation policy, friendly co-workers

    Cons

    london management is out of touch with today's customer. they are trying to make everything consistent globally and won't take cultural differences into consideration. it's a one-size-fits-all operation. the decisions they make in london make the local businesses look bad.

    Advice to Management

    get with the times. get new management in london.


  6. Helpful (1)

    "Hard work, little pay, travel benefits only for the favored"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert in Chandler, AZ
    Former Employee - Travel Expert in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STA Travel full-time

    Pros

    Relaxed work environment, can wear jeans and tshirt to the office. They love to reward with pizza (like that makes up for a free trip :/ )

    Cons

    There is such a high turnover that most work get put on the low worker bees, making it very stressful. Especially when things are put into place or changed with no communication. This includes changing insurance providers 5 times in a 6 month period. The higher ups (Dallas head office) are completely disorganized and there is no communication between head office and the travel agents (who have to deal with angry customers) . The overall tone of the office is that higher ups/ head office gets a lot of perks including t but the actual agents do not receive any benefit. The marketing team is an absolute joke, always coming up with the most irrelevant marketing strategies that do not pertain to the companies demographic. Also creating marketing schemes that allow them to travel on company money, all for the sake of "marketing." A monkey could do a better job. The product team is just as bad. They have no clue what products are relevant to young travelers and how easy it is to find them cheaper online. The death of the company will be because of there marketing and product department. You will hear a lot of this frustration throughout the office. The company is constantly asking for feed back but never does anything with the feed back. Sadly the company has been this way for years and will keep failing to see that anything is wrong.

    Advice to Management

    Fire your marketing and product team. Find people who know how to market to a young demographic and invest money in the correct marketing. Focus on your travel agents (better pay, guaranteed travel, proper training). The agents are the core of your business and ultimately the ones who make it or break it. Focus on not having such a high turnover rate, which ultimately effects your business. Every time you lose an experienced agent you lose customers who get fed up dealing with a new agent who can't advise properly. Until you create the proper base (happy travel agents) you will continue to be a company in the red.


  7. "Going downhill fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (More than 5 years)

    Pros

    Relaxed environment and some great people work here.

    Cons

    ZERO communication and no trust in leadership.


  8. "Leaned more than I thought I would."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst
    Former Employee - Analyst
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at STA Travel full-time (More than a year)

    Pros

    Young social culture that gets things done with limited resources. Lots of skillsets can be learned if employment is looked at as a learning experience and not a long term career.

    Cons

    Industry is tough so long term growth is limited

    Advice to Management

    Create higher margin products to maintain profitability.


  9. "Travel Expert"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Expert in Chandler, AZ
    Current Employee - Travel Expert in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at STA Travel full-time (Less than a year)

    Pros

    You can wear jeans to work, people are nice, and you get to learn about the travel industry.

    Cons

    The wages are low for the amount of work, stress, and frustration that comes with the job. There seems to be a high turnover rate which leads management to constantly look for new hires because there isnt enough staff to manage the amount of work.Most of the management is disorganized.

    Advice to Management

    Try to work on retaining current employees, raise the hourly wage to match the demands of the job, train the supervisors to treat the employees better, implement a suggestions box, and hire more people so I that the work is more manageable.


  10. "Great culture, awesome free trips, low wages"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Expert
    Former Employee - Travel Expert
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at STA Travel full-time

    Pros

    Great opportunities to travel, awesome work environment (casual dress, lots of vacation, great perks!)

    Cons

    Low wages, SMT seems disorganized, job security is minimal


  11. Helpful (1)

    "Unstable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    I worked at STA Travel full-time (More than 5 years)

    Pros

    Great work enviroment and travel benefits. Employees have a passion for travel and it shows in the work and environment.

    Cons

    Too many restructures particualarly in the US. People are always wondering what is coming next and who will be on the chopping block.



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