STI Computer Services Reviews | Glassdoor

STI Computer Services Reviews

Updated December 7, 2017
17 reviews

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2.6
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Ted Itzkowitz
3 Ratings

17 Employee Reviews

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  1. "It could be better but it's not that bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Eagleville, PA
    Current Employee - Anonymous Employee in Eagleville, PA
    Recommends

    Pros

    Casual dress. Most of the people are fun to work with and good at what they do. We’re not forced to work long hours all the time like I know other companies are and there haven’t been layoffs like other companies too. Modern technology (software) for the most part.

    Cons

    Benefits are bad. They are worse that most other companies. The software looks old and in some parts is very old and hard to work with. Even though the product is being modernized, it needs to go faster.
    Morale is lower than it could be. But there are some people that would be negative no matter where they worked. Those negative people find any reason to complain and that makes it much worse. If it was really that bad, why don’t they try to do something about it, accept it, or find something else they like to do like farming catfish or starting their own business. There are some people like me that go along and nod their heads in agreement with the complaints because they don’t want to be cast out of the group. The sad thing is the negative people think that constant complaining and writing on a website like this is going to change things. It just makes it worse for the rest of us. I understand the problems because I live through them too. If I keep getting told another project I’ve started is backburnered and there’s some other project that is mor eimportnat, I may just shoot myself. But a lot of companies are like that.

    Advice to Management

    What you see here isn’t just a reflection of a few bad apples. But also keep in mind it’s not the average view of all employees. Try to talk with people more so that even if you can’t do anything, they will understand you are trying. And turn up the heat. It's cold in the office this time of year.


  2. "It was good."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eagleville, PA
    Former Employee - Anonymous Employee in Eagleville, PA
    Recommends

    Pros

    Same pros that other people wrote about.
    There were some very loyal customers. Some even tried other software and come back to STI.
    I liked my manager.
    Most of the people were nice to work with. I don’t work there any more but I still have friends that I care about there. There were two people that left and came back to STI which tells you something. I needed to leave for other reasons but I recommend working there. In some ways it’s better than other companies I worked at.

    Cons

    They needed more people to work the phones.

    Advice to Management

    Don’t overload the good people. A couple people left because they were good and management dumped everything on them.
    It was hard to get help from other departments sometimes.

  3. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Eagleville, PA
    Former Employee - Software Engineer in Eagleville, PA
    Recommends
    Positive Outlook

    I worked at STI Computer Services (More than a year)

    Pros

    Well organized software development department using hybrid Agile / Scrum methodologies. Solid QA behind the developers. Open management style (for the most part).

    Cons

    Extensive use of antiquated C++/MFC technology in its legacy code base results in a high degree of technical debt in which a developer finds they are spending more time dancing around grenades duct taped to a motorcycle sidecar than being productive with modern technologies. Health benefits slashed dramatically in August 2015 (Thanks, Obama!).


  4. Helpful (1)

    "Nice Small Company to Work for with Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at STI Computer Services full-time

    Pros

    STI is a smaller, privately owned company located outside King of Prussia. The office is business casual and there is a great work -life balance. The people are fantastic and make the place more like a family than actually going to work.

    The software is very good and constantly evolving to meet certification changes. It can be challenging at times with some additional staffing needs but everyone works together to get the job done.

    Cons

    The only con is typical of the challenges faced by a small company. Little room for growth/career development and benefits are costlier than most places

    Advice to Management

    Continue to solicit feedback from employees as they are the ones experiencing the daily challenges of performing their job. Be open to constructive criticism.


  5. Helpful (1)

    "I like working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at STI Computer Services full-time

    Pros

    I can work from home if i need to
    I feel good about being able to help doctors help patients
    I'm not a number in a big company. I feel like what I do matters.
    The company is stable and has been around for a long time. over 25 years?

    Cons

    They need to turn up the heat in winter.
    There could be more training for new employees
    There could be more communication about what's going on. The last place I worked would buy lunch sometimes and even sponsor happy hours, this one doesn’t.

    Advice to Management

    I heard about some of the complaints on this website and I agree with the other person that said it’s not what most people think. I doubt some of the people that wrote the negative comments are still at STI because the morale is pretty good. That’s why I’m writing this review. If I had good advice, I’d probably be in management. maybe someday. I like the managers in software development and QA. They sometimes get stressed out, but I still feel that I can go to them for help.


  6. Helpful (1)

    "I like the people, but they are pretty unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level I Help Desk Representative/In-House Trainer in Syracuse, NY
    Current Employee - Level I Help Desk Representative/In-House Trainer in Syracuse, NY

    Pros

    My co-workers are great. You enjoy a certain amount of freedom, and the pay is decent. It's a nice work environment in general. Light, casual attire, and it can be fun.

    Cons

    Management seems lost, very unorganized and backwards. HR Rep is HORRIBLE! Cheap! They don't even want to pay for computers that work! And they refuse to put money where it is needed. I really don't know how this company has gotten this far.

    Advice to Management

    Hire more people and TRAIN THEM....and keep training them!


  7. Helpful (2)

    "OK"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at STI Computer Services full-time

    Pros

    Employees are friendly. Not over worked.

    Cons

    Management is disorganized and has no vision.

  8. Helpful (1)

    "It's Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at STI Computer Services full-time

    Pros

    Relaxed attitude towards time off.
    Reasonable work expectations.
    Reasonable salary compensation.

    Cons

    Compartmentalized departments that have little to no management connecting them all, this causes lots of friction between departments and internally passing the blame. Problems that should have been quickly resolved with the work of two departments instead starts over from square one when one department "proves" the other is responsible for fixing the problem. This lack of internal communication is the root of almost all problems.

    Advice to Management

    Management structure needs to be completely redrawn to break down compartments and create a company that can work together better.


  9. "It's ok."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at STI Computer Services full-time

    Pros

    A friendly, casual work environment.

    Cons

    There is a disconnect between departments.


  10. Helpful (2)

    "Misguided Priorities"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Support in Eagleville, PA
    Current Employee - Software Support in Eagleville, PA
    Doesn't Recommend

    Pros

    Casual dress. Very laid back and friendly atmosphere. My team works great together, and our managers treat us with alot respect. Managers are very understanding of work-life balance and good about giving time off.

    Cons

    The medical benefits have become abysmal. No 401k match at all. My team is extremely short-staffed. It is a call-center environment and we turn customers away from support and have to call them back when everyone is on the phones. There are no plans to hire more people due to lack of funds, apparently, even though they have been hiring alot of people in other departments. Also, the company has had lay-offs recently, so I'm not sure the job security is that great either.

    Advice to Management

    Hire more software support staff. When clients are having issues, they need someone to be there to help them WHEN they need help. We shouldn't have to call them back. It makes no sense that this team isn’t staffed as adequately as other teams are, even though they are the ones speaking directly to customers in depth on a regular basis. It seems like a misguided decision not to invest as much in the success of a team that is so critical to maintaining customer satisfaction.


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