SUGARFISH Reviews

Updated Jun 19, 2020

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3.2
53%
Recommend to a Friend
62%
Approve of CEO
SUGARFISH Owner & Sushi Chef Kazunori Nozawa (no image)
Kazunori Nozawa
9 Ratings
  1. Helpful (1)

    "Good Company, High expectations"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SUGARFISH full-time

    Pros

    Good Salary Good Benefits Team structure Lots of growth, high turnover rate

    Cons

    Work like a slave High expectations from Upper management some management favortism a lot of brown nosing customers high turnover rate not flexible schedule

  2. "FOH"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SUGARFISH full-time for more than a year

    Pros

    The pay. That's about it. 27/hr for servers. Also you can move up quickly if you put in the hours.

    Cons

    Memorizing ridiculous speeches, random pop quizzes on the speeches, having to feel like you need to cover shifts on your off days to move up in the company, they make you feel bad if you can't cover a shift, they ALWAYS called on my days off for me to come in. Also during the midday shift it was only one sever and the manager and of course the manager did nothing so really it was one person doing everything. You need to have more people on a shift. The GM's are creepy and make you feel uncomfortable.

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  3. "It is what it is"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SUGARFISH part-time

    Pros

    The pay is slightly higher since they use a bonus system instead of tips

    Cons

    Always understaffed, difficult to get time off or shifts covered, written up/penalized for every ridiculous thing including if people dine and dash.

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  4. "It's alright"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SUGARFISH full-time

    Pros

    Easy, not difficult friendly staff

    Cons

    No communication need to communicate with employees more

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  5. Helpful (1)

    "General Manager"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - General Manager in Hollywood, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SUGARFISH full-time for more than 5 years

    Pros

    -Great pay (start is around 60k) -2 consecutive days off (sunday & monday) -Raise every year (no more holiday bonus 5-K10K maybe more but that depends on your score) -Great benefits (401k, health, dental, paid vacation, 5 sick days/yr) -Network -1 free meal when you work -1.5 hr break and leave early 3/5 days.

    Cons

    - No tips so they are able to take your "bonus" away (usually makes up about half your pay) where does the bonus go when it's taken away? -Long hours (11am-10pm) Last seating at 10pm. -Enforce rules yet it's not (no seating incomplete parties, no extra sauce/condiments) yet when the guests try to break it, GM's enforce it and if they complain to the Regional or owners, GM's are the ones in trouble for not making an exception for them. -They "investigate" every little complaint they get even yelp reviews which can be good but when you know it's exaggerated, they still will have a hard time trusting you. -FAVORITISM. this goes for most companies but it's very apparent here. EVERY person is scored 1-10 based on performance, attitude, and knowledge of the handbook . the only way a host can get promoted is if their average score is above an 8 for 3 months. they claim to promote based on that but the RM's are scoring everyone. GM's submit scores twice a month but if our scores do not line up with RM's, GM's have to adjust theirs. Supposedly seniority never had a play in promotions but when it comes down to a group of candidates for 1 spot, they will always choose who they want so simply put, FAVORITISM. -Regional Managers. Some of them are fair and reasonable but others are TERRIBLE. -shift covers. they have a "3 hour rule" when it comes to calling in sick. If it's within 3 hours of your shift, you must provide a dr's note to say you can return to work. If it's more than 3 hours before, they are scot free. after everyone learned about this, someone seems to be sick everyday. During my last few months there, we were 1 person short almost every shift. (every location) -understaffed. They say the "numbers" show there does not need to be an increase in staff (labor has to be around 15%) yet most complaints are about service and how we were not able to attend to their needs. When i asked about adding an extra person, especially on the weekends, they sometimes laugh at you and compare your store to busier locations. I wonder why the busier locations have such high turnover rates? even the GM's in the busier locations has had a high turnover. -if you eat any leftover food or take home a togo that has not been picked up at the end of the night, we have to trash it. there's a lot of wasted food at the end of the day when they easily can help others. If you get caught doing any of those i mentioned, you will get fired immediately. -handbook. it is very extensive and they require everyone to MEMORIZE it like it's a school. Most of these kids are in school and this job is only a stepping stone. There are others who make this a career and will study which means the ones that are hired earlier have a harder time studying will be kept behind as a host. The ones that want to make it a career will get promoted to a server almost instantly. -they watch you on their cameras. The days we have to be in the store for 12+ hours with no break can get very rough. they say we have midday to take a "break" but sometimes it's too busy to sit. I would try to at least rest a little later but because the restaurant is consistently busy, they make you go back on the floor with no rest. -vacation days. 10 days for the first 5 years. You must request these days WEEKS or even MONTHS in advance but they will not give you an answer until a week or two before. It was very hard planning trips ESP if you wanted to fly out of the country.

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  6. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SUGARFISH full-time

    Pros

    Well pay, cleanses, organizations, employee friendly

    Cons

    Stressful, everything else is good

  7. "Assistant Manager"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Server 
    Recommends
    No opinion of CEO

    I have been working at SUGARFISH full-time for less than a year

    Pros

    Great coworkers, all hire within so upper management has also been a host at one point.

    Cons

    Favoritism, strict system where they take away bonus's for weird reasons.

  8. "Fast paced"

    4.0
    • Career Opportunities
    Hostess in New York, NY

    I have been working at SUGARFISH for less than a year

    Pros

    Fair opportunity for all

    Cons

    Fast paced environment and felt the higher managers are always monitoring your performance

  9. "sugarfish"

    4.0
    Former Employee - Anonymous Employee 

    I worked at SUGARFISH full-time

    Pros

    Fast paced and structured. Friendly managers.

    Cons

    Finding parking spots and shift covers can be a little difficult.

  10. "sugarfish server"

    3.0
    Former Employee - Anonymous Employee 

    I worked at SUGARFISH full-time

    Pros

    consistent paycheck and hours. decent pay

    Cons

    high stress, and high volume.

Found 30 reviews