SUGARFISH Reviews

Updated Jun 19, 2020

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3.2
53%
Recommend to a Friend
62%
Approve of CEO
SUGARFISH Owner & Sushi Chef Kazunori Nozawa (no image)
Kazunori Nozawa
9 Ratings
  1. "It was okay"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SUGARFISH

    Pros

    50% discount on sushi. Base pay is higher than other restaurants.

    Cons

    Training can be intimidating. Long hours. Parking situation.

  2. "make friends, get worked to death"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Approves of CEO

    I worked at SUGARFISH

    Pros

    if you get along with your co-workers you will have fun, maybe. sometimes. discount on sushi.

    Cons

    long hours, endless walking, difficult customers, "pop quizes" about the company in the middle of your shift which determine if you get promoted or not.


  3. "Satisfied FOH, for the most part"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at SUGARFISH full-time for less than a year

    Pros

    1. Upward mobility is achievable 2. Can receive benefits (401k, health) 3. Staff can be very friendly 4. Get certain national holidays off (something not a lot of restaurants offer) 5. Stable paycheck 6. Guaranteed 30-40 hours a week 7. Great base pay (compared to other service related jobs) 8. Company has a bonus system that is supposed to be divided between the BOH and FOH, in lieu of tips.

    Cons

    1. Training can be intimidating, depending on which store you start off at 2. Benefits are only available for those who have been there a year or longer 3. Morale isn't very high, a good amount of staff does not stay longer than 3-5 months. 4. The restaurant does have a good amount of rules but seems to allow guests to break them, which becomes rather awkward (no incomplete parties, no outside food) 5. Due to the bonus system (in place of tips), some FOH does not help out more than what is minimally required (but usually these people are noticeable) and they still make the same amount as others at their level, working harder. This isn't exactly a huge issue, however.

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  4. "Sugarfish"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Host/Hostess in Brentwood, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SUGARFISH

    Pros

    Set schedules known in advance. High base pay. Great management.

    Cons

    No tips. Only 30 hours a week. Half off sushi.

  5. "Meh"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Server in Santa Monica, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SUGARFISH

    Pros

    Coworkers and employee discount are a plus.

    Cons

    Regional Managers have serious power trip issues.

  6. "I loved working here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Host Then Server in Brentwood, CA
    Recommends
    Positive Outlook

    I worked at SUGARFISH for more than 8 years

    Pros

    Everything. I loved working here. It's the first "fair" establishment I've ever worked for. they really have their stuff together. They're organized and well managed.

    Cons

    None really. It's busy so some might complain about the fast paced but I thrive on that.

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  7. "Not your average restaurant job"

    3.0
    Former Employee - Anonymous Employee 

    I worked at SUGARFISH full-time

    Pros

    You know how much you will earn every paycheck. $27/hr server wage. $13/hr host wage. Customers cannot add additional tip unless it is in cash. Generally, very smart and educated/experienced staff. Most servers and some kitchen staff are university graduates. Line managers are competent and talented for the most part. Learned a lot in terms of time management skills.

    Cons

    Must learn very strict spiels as to not devolve the secrets behind the kitchen. Due to the very limited menu, servers must deal with customers who do not understand. Small staff. Getting shifts covered is next to impossible.

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  8. "sugarfish"

    3.0
    Former Employee - Server in Brentwood, CA
    Recommends
    No opinion of CEO

    I worked at SUGARFISH part-time for less than a year

    Pros

    High wage. $27/hr as a server

    Cons

    A lot of walking. No tips. No breaks

  9. Helpful (4)

    "Don't work here."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Host in Marina del Rey, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SUGARFISH part-time for more than a year

    Pros

    The rate of pay is consistent, which is good in a restaurant. Bonus hourly pay instead of tips to promote teamwork.

    Cons

    It will be the most stressful job you ever work, and if you don't seem stressed they assume you aren't working hard enough. Imagine working in a restraunt that is constantly understaffed. There is no busboy, everybody is the busboy. If you're the food runner (only one runner per shift, none during mid) they also expect you to memorize where every single seat in the restaurant is at in their meal and to refill their drinks and to respond to guest requests, which is difficult because the turn over rate is every 45min to an hour. When hosting (by yourself at lunch, one or two others at dinner depending on location) you are expected to greet, seat, give quotes for when their seat is ready based soley on your observation from where you can tell guests are at in their meal (hope that the quote you give is right), follow up with guests who's quote has ended but haven't been sat yet, take phone numbers, call guests as their seats are ready, take drink orders for tables that you sit and guests that are waiting to be sat; none of this would be too bad if the wait wasn't consistently 2 hours every day and we didn't have an average of 500 covers a day. Would be easier if the restaurant had a POS that helped with any of this, but instead everything is done manually with an acient POS. The bonus that you are given instead of tips can be taken away at anytime at the managers discretion, one location had every employee's bonus taken away (working at the time or not) for a piece of trash being on the ground. You're also required to memorize a script of statements that are meant to help with guest interactions, each of which are about a paragraph long (roughly 4 pages) that you are constantly tested AND GRADED on based on your ability to recite them verbatim and your positive attitude. And they only promote internally, so if you want to be a server you have to score high consistently (seniority isn't considered). And sexual harassment seems to not be an issue here, two of the regional managers did some pretty horrendous things and are still at the same positions with little to no punishment.

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  10. "Great environment to work but tough hours for those who dont want to work late"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SUGARFISH full-time

    Pros

    Great environment to work at because teamwork is considered a big priority while working. Fast pace makes time fly while working Some people are cliquey but a majority are nice and laidback

    Cons

    Not going to specify which GM but sometimes can be rude/unprofessional at work and tends to be flirty with the male employees but harsher on the female employees Can be tiring to work late esp during summers

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