SYKES Agent Reviews | Glassdoor

SYKES Agent Reviews

Updated Feb 18, 2020

To filter reviews, or .

3.0
49%
Recommend to a Friend
53%
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
128 Ratings
  1. "CHALLENGING BUT AWARDING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Agent in Chavies, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Money Flexible Awarding Promising Helpful

    Cons

    None nada nothing what why

    Continue reading
    SYKES2020-01-30
  2. "Love It!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Enrolled Agent in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    I work seasonal it's a cool job...if you love to help people solve problems!

    Cons

    Unfortunately it's only a seasonal position

    SYKES2020-02-18
  3. "A whole new team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Chavies, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time for more than 3 years

    Pros

    With a new site director and training team it feels like we are finally going to be successful.

    Cons

    still some drama, but no where near what it used to be under old management

    Continue reading
    SYKES2020-01-07
  4. "Must be good at multitasking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    They will give you a chance to work and provide equipment needed. Training was good. Working from home was great!!!

    Cons

    If you get a lazy manager during a crisis, you are screwed.

    Continue reading
    SYKES2019-12-23
  5. Helpful (1)

    "Work from Home with Walmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Lithonia, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time for more than 10 years

    Pros

    It was a work from home and I was working with the Walmart.com job.

    Cons

    They cut my hours and pick random people to stop working because it may not be that busy.

    Continue reading
    SYKES2019-11-22
  6. "They Dont Care About You. All they care about is reaching their number stat."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Agent in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Something you can do if you have nothing else promising lined up.

    Cons

    Rude account manager that will berate you like you are their child because they dont have written rules they just verbally change the rules whenever so you get yelled at if you dont act accordingly. Expected to take abuse on the phone from customers even if nothing productive is happening to where you can help and they dont want you to hang up at all. Change rules verbally all the time nothing is really written in stone. Inadequate training. They tell you “oh well you cant or wont learn everything which no you cant learn everything” but your training shouldnt be so poor where everyday is a surprise and it becomes your fault because the customer is not happy and you werent taught at all how to resolve the problem but all the blame gets placed on you. Spend less time playing games and messing around during the training period and actually be organized in the way you teach your employees so they can be prepared as best as they can for the job. That’s what we’re here for right to work so we can pay our bills? No empathy for employees even if the situation is not their fault

    Continue reading
    SYKES2019-12-19
  7. Helpful (1)

    "Easy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agent in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    Good hours, easy if you’re self motivated

    Cons

    No sell motivation will get you no where

    Continue reading
    SYKES2019-10-20
  8. Helpful (1)

    "Great Training"

    StarStarStarStarStar
    Former Employee - Customer Service Agent in New York, NY

    I worked at SYKES full-time for more than 3 years

    Pros

    Work from home and great training.

    Cons

    minimum wage and unstable programs, you could lose your job and have to train a new account, more often than not.

    Continue reading
    SYKES2019-10-14
  9. Helpful (1)

    "Poor regard for employees. Big turnover of employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Orange City, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time for less than a year

    Pros

    Good training program but very strict employment terms.

    Cons

    You miss a day of training for any reason and you’re fired . Company has little regard for highly trained employees. High turnover of personnel.

    Continue reading
    SYKES2019-09-23
  10. Helpful (1)

    "Nice job opportunity if taken seriously"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Montgomery, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time for less than a year

    Pros

    HR and management team are very giving. There is much opportunity for growth

    Cons

    Coaches can be condescending and information is some times contradicting.

    SYKES2019-08-26

Choose a different language and keep reading other reviews.

Found 245 reviews