SYKES Customer Service Representative Reviews | Glassdoor

SYKES Customer Service Representative Reviews

Updated November 14, 2017
445 reviews

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Customer Service Representative

2.6
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Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
196 Ratings

Employee Reviews

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Pros
  • Ability to work from home and committed to promoting from within (in 377 reviews)

  • Best benefit is a happy work environment (in 52 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 29 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 52 reviews)

More Pros and Cons

  1. "Had to do a review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eugene, OR
    Former Employee - Customer Service Representative in Eugene, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES (More than a year)

    Pros

    its a steady job and pay comes on time

    Cons

    management is believed even when they lie


  2. Helpful (2)

    "It's ok just do a little better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Remote Customer Service Representative
    Former Employee - Remote Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES (More than a year)

    Pros

    No commute/ No scam/ Actual Job/ Direct Deposit. They have multiple contracts with different companies. Easy to get hired on.

    Cons

    Support can be limited and hard to get sometimes. There are no pay raises. They will let you go if you get a seasonal position and tell you they will find you more work but it takes forever.

    Advice to Management

    Communicate better with your employees and give the pay raises they deserve. Please make it easy to transfer jobs within the company.

  3. "If you know what to expect you will be satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Amherst, NY
    Former Employee - Customer Service Representative in Amherst, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES part-time (More than 10 years)

    Pros

    Company works with reputable clients, Easy going atmosphere wth great coworkers, good health coverage even for PT workers, nice location and surroundings, comfortable breakroom with wide selection of vended food,

    Cons

    All employees are considered PT (even if working a full 40 hr week) unless they are in a management position thus limiting pay and vacation benefits. If you understand this when you’re hired then you will be fine. No easy access to public transportation.

    Advice to Management

    Lower level management is challlenged with time consuming tasks that take away from personal interaction with subordinates thus reducing individual performance of reps and loyalty to the success of the program/company.


  4. "I love working for Sykes!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Provo, UT
    Current Employee - Customer Service Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    They have a great training program, friendly staff and a lot of room for advancement. I love the hours, the bonus structure and the opportunity to work overtime.

    Cons

    I don't have any cons. There were a few on-boarding hiccups for a couple of my classmates during my training class but they were resolved quickly and effectively.

    Advice to Management

    You're all doing a great job! Keep up the good work!


  5. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Greenwood, SC
    Former Employee - Customer Service Representative in Greenwood, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    There was a large diverse group of people, so you are bound to connect with someone.

    Cons

    Extremely unprofessional. Friendliness, positivity, and encouragement need to be worked on.

    Advice to Management

    When I worked there, there was drama at every corner. I myself went to management a few times and it was shrugged off. Sometimes, I felt as though it was almost fed into.


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Lakeland, FL
    Current Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Sales commission on top of base pay. Extra breaks.

    Cons

    Rude customers but nothing you couldn't handle


  7. "Customer service repersitive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rome, GA
    Former Employee - Customer Service Representative in Rome, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Benefits, select what instinctive you get

    Cons

    Fear of losing job if you dont meet a min amount of sales

    Advice to Management

    Proper motivation would work better if you dont threaten your employs if they dont meet sales

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    This is a great company to work for if you enjoy call center work.

    Cons

    Well, it is a call center with all the cons of call center work, Calls are constantly monitored, attendance is very important, calls are usually back to back.

    Advice to Management

    Work harder at keeping the best people.


  9. "Nice to work from home.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    Nice co-workers who would always pull together to help each other out, opportunities to pick up extra shifts. It was extremely nice to work from home - Definitely not a career, but nice supplemental income.

    Cons

    Systems were faulty at times, was asked to become a “supervisor”, but would not have received a pay increase (dealing with angrier customers, and more responsibility/stress with the same pay? No thanks!)

    Advice to Management

    My management was pretty fair and understanding, but I do wish there were opportunities for raises - I don’t know that management has any say in that, or if it’s Sykes as a whole that makes that decision.


  10. "flex facilitator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    excellent company training is top of the line

    Cons

    I cannot think of any cons at this time.

    Advice to Management

    none