SYKES Reviews

Pros

Decent pay for location
Good benefits
Lenient attendance policy

Advice to Management

Stop promoting based off favoritism.
Hold all employees equally accountable.
Support your support staff so they can better support their direct reports.

Pros

I love Sykes! I worked there for a few years. The management on my program was wonderful. I felt that my support system, such as my Team Resource Supervisor and my Team Leader always had my best interest at heart. They do promote from within and you do have to ability to move upward in the program. They also have great incentives around the Holiday's and offer bonus for meeting metrics. They offer an array of opportunities for the people willing to put in the work for it.

Advice to Management

None. I had a stellar support system in place for my program.

Pros

This company was really fun to work for! They had great co-workers! The managers listen to you and we really carpet it with you! And I worked as client manager and the people that worked on the me listened and we're really qualitive with me! They have a knack for hiring really good people! You will enjoy working here and you will make new friends with your co-workers!

Pros

Great stepping-stone into the world of business

Pros

Great work environment and skilled agents.

Advice to Management

Need better Project Management as well as controlling needs of agent and more.

Pros

Paid almost unlimited overtime, lots of bonuses

Advice to Management

Allow some scheduling ability to 'swap' easier with teammates. With weird work hours, people are going to need greater work time flexibility to be able to stay long term.

Pros

Fun client, remote job, achieved and maintain top agent status and received good raise and some paid vacation/corporate trips.

Pros

Working from home means you never have to worry about what to wear to the office, transportation issues, fuel costs or being snowed in. Some of the supervisors were really nice.

Advice to Management

Be more supportive of your home staff and your turnover will not be so high.

Pros

Opportunities for growth and development.

Pros

Supportive atmosphere! Prizes and bonuses for teams making their goals. Some leaders are able to show care and professionalism beyond their educational attainment levels. Company emphasizes showing care and compassion to customers, being friendly. Time limits for call or not emphasized. This makes it a different type of customer experience that is much more likely to be positive. Enjoyed assisting customers, enjoyed much of the work. Everyday had one or two calls that were outstanding and rewarding! HR happily works around personal schedule if you have a unique situation. People are able to trade with others who want a particular day off so that we can be humans, too!

Advice to Management

Ethics and integrity are crucial, not only with the credit card customers, but with the employees. Training needs to be uniform. Stress professionalism. Don't allow male team leads to say sexually suggestive things or have innuendos to their CSR's. Females will have a difficult time coming forward without fear of a decline in the working relationship. Confrontation of the leader only leads to work difficulty. Team leader needs to speak professionally about other team leaders, or make no commentary at all. Demoralizing atmosphere when one can't confront the team leader about the unprofessionalism. I went to HR, but I was uncomfortable to make waves. It all worked out, the job had little potential to fully utilize my skills and education. However, I did so with the customers. Ability for social care and compassion shown to the customers was rewarded, I appreciate that.