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    SYKES Reviews

    Updated June 22, 2017
    1,663 reviews

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    Full-time Part-time
    2.8
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    SYKES President & CEO Chuck Sykes
    Chuck Sykes
    670 Ratings

    1,663 Employee Reviews

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    Pros
    Cons

    • Sometimes your calls can be back to back all day long (in 22 reviews)

    • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

    More Pros and Cons

    1. "Great Place With Great Opportunity!"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Director in Tampa, FL
      Current Employee - Director in Tampa, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (More than a year)

      Pros

      This is a great place to work. The culture is family-friendly with great work/life balance. Even though the company is 40 years old, it embraces change and innovation. Team members are a pleasure to work with, and everyone is helping each other.

      Cons

      No downsides to add to this

    2. "Positive Work Place"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Agent in Kingstree, SC
      Current Employee - Customer Service Agent in Kingstree, SC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      A very professional work place I love the staff and I like how its so easy to move up in the company when your making sells and Never being over looked.

      Cons

      No Cons at all Very Professional

      Advice to Management

      Management is very professional.

      3. Join the SYKES team
      See Our Latest Jobs

    3. Helpful (2)

      "Legit work from home."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Manager in Atlanta, GA
      Former Employee - Operations Manager in Atlanta, GA
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at SYKES full-time (More than 3 years)

      Pros

      Working from the comfort of ones own home.

      Cons

      The pay is not comparable. The company will stress all the ny you are saving with wfh but most positions start at $9 an hour. There is no vacation or pto. You can take time off but it is unpaid. When calls are slow, people are forced to log out thus more unpaid. No reimbursement for internet and phone. If you were to work directly for the companies, you would get $4-$5 more an hour plus holidays, benefits, pto, reimbursement for internet, phone,etc.

      Advice to Management

      Adjust your per call margin profit and pay people a fair wage.

    4. "Fast promotions"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Supervisor in Denver, CO
      Former Employee - Supervisor in Denver, CO
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SYKES full-time (Less than a year)

      Pros

      * Excellent opportunity for advancement
      * Pays for system startup time
      * Great team atmosphere

      Cons

      * Pay not up to current market
      * Benefits are expensive

      Advice to Management

      I would work on improving pay to keep up with competitors in order to keep quality employees.

    5. "Good environment good co-workers, direct deposit, work from home, good training, decent software system"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Wfh Customer Service Representative in New York, NY
      Former Employee - Wfh Customer Service Representative in New York, NY
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at SYKES full-time (More than a year)

      Pros

      Good environment good co-workers, direct deposit, work from home, good training, decent software system fair sups.

      Cons

      Back to back calls can be exhausting, need more employees. 45 minute lunches would be good, need to allow the employees to use either their cell phones, or company incorporate software phone system for employees.

      Advice to Management

      Update phone requirement

    6. "Former Employee Work from Home"

      Star Star Star Star Star
      Former Employee - Call Center Representative in Saint Louis, MO
      Former Employee - Call Center Representative in Saint Louis, MO
      Recommends

      I worked at SYKES full-time (More than a year)

      Pros

      Get to work from home.

      Cons

      Training is marginally provided. You are on your own with working through learning curves of routine tech issues that arise. Very fast pace environment.

    7. "I enjoyed my job helping others."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Call Center Agent in Greenwood Shores, SC
      Former Employee - Call Center Agent in Greenwood Shores, SC
      Doesn't Recommend
      Neutral Outlook

      I worked at SYKES full-time (More than a year)

      Pros

      They didn't treat their workers fair.

      Cons

      They lied about your money.

    8. Helpful (1)

      "Handy Computer"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Care in Missoula, MT
      Current Employee - Customer Care in Missoula, MT
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at SYKES part-time (More than 3 years)

      Pros

      Sykes provided a small computer to work from home. Had a post-it note that had "Alpine2" and "-3bears8Porridge" on it . If you use that to sign on your able to use the computer for regular stuff. Very handy if your computer is broken.

      Cons

      Pay is not very good and sometimes its hard to get the hours you need

    9. "Collections/ CSR"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Boise, ID
      Former Employee - Customer Service Representative in Boise, ID
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at SYKES full-time (More than a year)

      Pros

      Great on the job training. Great for no job experience and to start a steady job.

      Cons

      No chance for advancement. You have to know someone to move up.

      Advice to Management

      Should not play favorites for those applying for promoting up the ladder

    10. "Xbox support"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Xbox Tech Support in Atlanta, GA
      Current Employee - Xbox Tech Support in Atlanta, GA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      Great training. Great supervisors. Great benefits. Room for advancement. I love my job.

      Cons

      None. None. None. None. None.

      Advice to Management

      Great job.

    Showing 1,663 of 1,686 reviews
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