SYKES Reviews | Glassdoor

SYKES Reviews

Updated October 18, 2017
1,880 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
763 Ratings

1,880 Employee Reviews

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Pros
Cons
  • Back to back calls can be exhausting, need more employees (in 27 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 52 reviews)

More Pros and Cons

  1. "flex facilitator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time (Less than a year)

    Pros

    excellent company training is top of the line

    Cons

    I cannot think of any cons at this time.

    Advice to Management

    none


  2. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Big Stone Gap, VA
    Former Employee - Customer Service Representative in Big Stone Gap, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Great opportunities fair hours , all around awesome place to work

    Cons

    None great work environment

    Advice to Management

    Breaks based on hours

  3. "customer service rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Fayetteville, NC
    Former Employee - Anonymous Employee in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    ability to gain overtime, helpful supervisors if you are polite and willing to learn

    Cons

    slow to promote, co-workers who call out frequently


  4. "Work at home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Team Supervisor in Dothan, AL
    Current Employee - Full Time Team Supervisor in Dothan, AL
    Recommends
    Positive Outlook

    I have been working at SYKES (More than 3 years)

    Pros

    Ability to work remotely. Great for someone who is unable to work outside of the home.

    Cons

    Pay not sufficient for single income household.

    Advice to Management

    Increase in pay schedules would likely prevent high turnover


  5. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Provo, UT
    Current Employee - Team Lead in Provo, UT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Some of management is fantastic to work with.
    Feel like a valued member of the team.
    Ability to run my team like it is my own business.

    Cons

    Constant team changes for alignment.
    Bonus structure changed too many times.
    Breaks and Lunches constant shuffled around.
    Having to constantly do another job because the floor support was put on the phones making it so we fall behind on our own work.

    Advice to Management

    Less micromanaging. Less shuffling teams. It takes time to build up a connection with some individuals. It makes it challenging to look forward to work when you know you are only going to wind up more behind than when the day started because the floor support team isnt able to be floor support but back on the phones. People will leave if we keep doing this.


  6. "Ok if this is your first work from home job, but there is probably better."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES part-time

    Pros

    Schedule can be flexible
    Pay is alright. Above the minimum wage.

    Cons

    Calls are back to back
    Tight policies that change on a whim
    Breaks are only 10 minutes.
    Micromanaging
    Expects employees to perform beyond perfect, even when you are performing at top level.
    Poor software and equipment often doesn't work properly.


  7. "Pearson K12 CS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCP
    Former Employee - CCP
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    I loved my job at sykes, my team lead was the best person you would ever come to know. I left because of QC making up things that were not true or backed by policy. QC had the last say on my job and if my score did not improve then I would be terminated. I had no choice but to go before that happened. I miss my work there but I can't continue with QC making me look bad. I never missed a day in the 7 months that I worked there but I knew I had to move in and it hurts to go. Good job, great boss and great company.

    Cons

    QC had all the power and no one stood up for me and what was right and got the bogus marks removed off of my packet. I was a good employee and QC made me look incompetent.

    Advice to Management

    When a loyal employee says that this isn't right and needs to be fixed and removed, listen to them. I know not everyone is honest but I am and I own my mistakes and if I had done something incorrect I would have said yep I did that. I wish y'all had done that for me.

  8. "Great place to work"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES part-time

    Pros

    Staff is a companionate and professional Incorporated Careers and Employment. This is one of the best place to work because Sykes Enterprises provides good benefits. Provided new materials and schedule the right amount of hours.

    Cons

    I don't have any downsides about Sykes.


  9. "Customer Service Rep (Work from Home)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Work from home, no commute. Good supervisors.

    Cons

    Low pay, poor scripts for customer service. Have to be dishonest to consumers regarding their accounts and advertising practices.

    Advice to Management

    Stop taking on clients that are unscrupulous


  10. Helpful (2)

    "Not best job to have"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Eugene, OR
    Former Employee - CSR-1 in Eugene, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Extra bonuses for upsells. Exellent training.

    Cons

    Forced to make sells to customers that you know can't afford to buy. If a customer is calling to downsize there cell phone program because they can't afford what they have its wrong to try to sell them something. You should be assisting them into a plan they can afford.

    Advice to Management

    Stop forcing your employees with threats of termination if the don't or are not able to make impossible sells.


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