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    SYKES Reviews

    Updated August 20, 2018
    2,414 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    SYKES President & CEO Chuck Sykes
    Chuck Sykes
    1,004 Ratings

    2,414 Employee Reviews

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    Pros
    Cons

    • "Back to back calls can be exhausting, need more employees" (in 31 reviews)

    • "Some might consider the job stressful, but this is valid for all the customer service BPO's out there" (in 62 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Just got hired, start training September 10th."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Work From Home Customer Service Representative
      Current Employee - Work From Home Customer Service Representative
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      Work from home, easy interview, paid training

      Cons

      None to list just got hired.

    2. "tech support for Rogers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Tech Support Specialist in Ontario, CA
      Current Employee - Tech Support Specialist in Ontario, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      work from home Opportunities. Good training

      Cons

      Benefits are meh and the pay is average

      3. Join the SYKES team
      See Our Latest Jobs

    3. "ANON"

      StarStarStarStarStar
      Current Employee - Anonymous Employee in Tampa, FL
      Current Employee - Anonymous Employee in Tampa, FL

      I have been working at SYKES full-time (More than a year)

      Pros

      You will meet some great people who can turn into lifelong contacts.

      Cons

      Gives employees the hope of growth when their isn't much opportunity. Corporate needs to do a better job of communication.

    4. "Corporate Travel Consultant"

      StarStarStarStarStar
      Current Employee - Corporate Travel Consultant
      Current Employee - Corporate Travel Consultant

      I have been working at SYKES full-time

      Pros

      You get to work from home. Not a lot of micro-management. People are nice to work for.

      Cons

      I have been working there more than 6 months and I have found that it is very hard to get weekends off. Pay is not competitive to other same jobs. Very hard to get vacation even after 6 months.

    5. Helpful (3)

      "Learn About People"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Provo, UT
      Current Employee - Customer Service Representative in Provo, UT
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (More than a year)

      Pros

      -Better pay than many other entry-level jobs
      -I love helping people. And for about 1/3 of the calls that you would take everyday, that is what this job is: being kind and actually helping customers feel more relaxed, happy, uplifted, and cared for.

      Cons

      Many times throughout the day, you have to present company policy to customers that is obviously there to make the company money, at the expense of making customers mad - it is the same level of emotional conflict that you would experience if you were hard-selling products to customers ... except that you are not selling at all and so you are not making any commission.

      So it is a little like the stress of working a sales job, except that there is no financial compensation for your unavoidable stress at work. You are just presenting ridiculous policies to the customer as if the polices were needed or reasonable.

      You are the middleman between the company's desire to take advantage of customers, and the customer's frustration about the situation. You are painfully and helplessly sandwiched in between the company's selfishness and the customer's agony.

      The most empathy that you are allowed to use in these situations is: "I can certainly understand how that would be frustrating". You, of course, can't discredit nor bad-mouth the company in any way, no matter how unreasonable the company is acting with their policies.

      Advice to Management

      None. Thank you for offering this job. ... The company's greed that creates policies that are frustrating for customers, is also part of what makes the business successful financially so that employees can work here. ... Obviously, as human beings, it is best to run businesses in a way so that they only profit from adding value instead of taking advantage of others, yet how many countless other companies could improve that same way?

    6. "Customer Service"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      Former Employee - Anonymous Employee in Tampa, FL
      Former Employee - Anonymous Employee in Tampa, FL
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at SYKES part-time (Less than a year)

      Pros

      Flexible hours and the staff, for the most part, is really nice

      Cons

      training is on your own. the people that call in for their orders are so rude and the staff does nothing to help

      Advice to Management

      take time to train

    7. "A great place to work if you have good work ethics!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Specialist in Sumter, SC
      Current Employee - Customer Service Specialist in Sumter, SC
      Recommends

      I have been working at SYKES full-time (More than 5 years)

      Pros

      Provided you come to work and do what you're supposed to do, they love promoting from within.

      Cons

      Pay is lower versus other call centers.

      Advice to Management

      Do more to help the site morale.

    8. "Customer service representative"

      StarStarStarStarStar
      • Career Opportunities
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook

      I have been working at SYKES full-time

      Pros

      Work with great people, easy hours

      Cons

      Sit down job, angry customers

    9. "CSR"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at SYKES full-time

      Pros

      Fast hiring process. Great team

      Cons

      No experience at this time

      Advice to Management

      Offer more home positions at hire

    10. "Customer agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Tampa, FL
      Former Employee - Anonymous Employee in Tampa, FL
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES full-time (Less than a year)

      Pros

      Good training and good environment

      Cons

      Low pay and bad management

      Advice to Management

      Na

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