SYKES Reviews | Glassdoor

SYKES Reviews

Updated June 23, 2017
1,664 reviews

Filter

Filter

Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
671 Ratings

1,664 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • Sometimes your calls can be back to back all day long (in 22 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 44 reviews)

More Pros and Cons

  1. Helpful (4)

    "Legit work from home."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Atlanta, GA
    Former Employee - Operations Manager in Atlanta, GA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Working from the comfort of ones own home.

    Cons

    The pay is not comparable. The company will stress all the ny you are saving with wfh but most positions start at $9 an hour. There is no vacation or pto. You can take time off but it is unpaid. When calls are slow, people are forced to log out thus more unpaid. No reimbursement for internet and phone. If you were to work directly for the companies, you would get $4-$5 more an hour plus holidays, benefits, pto, reimbursement for internet, phone,etc.

    Advice to Management

    Adjust your per call margin profit and pay people a fair wage.


  2. "Great Place With Great Opportunity!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Tampa, FL
    Current Employee - Director in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. The culture is family-friendly with great work/life balance. Even though the company is 40 years old, it embraces change and innovation. Team members are a pleasure to work with, and everyone is helping each other.

    Cons

    No downsides to add to this


  3. "Positive Work Place"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Kingstree, SC
    Current Employee - Customer Service Agent in Kingstree, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    A very professional work place I love the staff and I like how its so easy to move up in the company when your making sells and Never being over looked.

    Cons

    No Cons at all Very Professional

    Advice to Management

    Management is very professional.


  4. "Fast promotions"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Denver, CO
    Former Employee - Supervisor in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    * Excellent opportunity for advancement
    * Pays for system startup time
    * Great team atmosphere

    Cons

    * Pay not up to current market
    * Benefits are expensive

    Advice to Management

    I would work on improving pay to keep up with competitors in order to keep quality employees.


  5. "Good environment good co-workers, direct deposit, work from home, good training, decent software system"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wfh Customer Service Representative in New York, NY
    Former Employee - Wfh Customer Service Representative in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Good environment good co-workers, direct deposit, work from home, good training, decent software system fair sups.

    Cons

    Back to back calls can be exhausting, need more employees. 45 minute lunches would be good, need to allow the employees to use either their cell phones, or company incorporate software phone system for employees.

    Advice to Management

    Update phone requirement


  6. "Former Employee Work from Home"

    Star Star Star Star Star
    Former Employee - Call Center Representative in Saint Louis, MO
    Former Employee - Call Center Representative in Saint Louis, MO
    Recommends

    I worked at SYKES full-time (More than a year)

    Pros

    Get to work from home.

    Cons

    Training is marginally provided. You are on your own with working through learning curves of routine tech issues that arise. Very fast pace environment.


  7. "I enjoyed my job helping others."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Greenwood Shores, SC
    Former Employee - Call Center Agent in Greenwood Shores, SC
    Doesn't Recommend
    Neutral Outlook

    I worked at SYKES full-time (More than a year)

    Pros

    They didn't treat their workers fair.

    Cons

    They lied about your money.


  8. Helpful (1)

    "Handy Computer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Missoula, MT
    Current Employee - Customer Care in Missoula, MT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES part-time (More than 3 years)

    Pros

    Sykes provided a small computer to work from home. Had a post-it note that had "Alpine2" and "-3bears8Porridge" on it . If you use that to sign on your able to use the computer for regular stuff. Very handy if your computer is broken.

    Cons

    Pay is not very good and sometimes its hard to get the hours you need


  9. "Collections/ CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boise, ID
    Former Employee - Customer Service Representative in Boise, ID
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Great on the job training. Great for no job experience and to start a steady job.

    Cons

    No chance for advancement. You have to know someone to move up.

    Advice to Management

    Should not play favorites for those applying for promoting up the ladder


  10. "Xbox support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Xbox Tech Support in Atlanta, GA
    Current Employee - Xbox Tech Support in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Great training. Great supervisors. Great benefits. Room for advancement. I love my job.

    Cons

    None. None. None. None. None.

    Advice to Management

    Great job.


Showing 1,664 of 1,688 reviews
Reset Filters