SYKES Reviews | Glassdoor

SYKES Reviews

Updated January 16, 2018
2,061 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
848 Ratings

2,061 Employee Reviews

Sort: PopularRatingDate

Pros
  • Great work from home job with a perfect management staff (in 402 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 55 reviews)

More Pros and Cons

  1. Helpful (4)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Working from home is always a plus. The trainers I had were great as with my team leaders. The system was easy to use and there were always resources to help when needed.

    Cons

    My main issue was stability. I worked on two programs, both which ended after 6 months, while I was only inactive for about a month in between and always on the list to contact for new opportunities not knowing if you will still be employed or getting a paycheck regularly can be concerning.


  2. "Likeable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time (More than a year)

    Pros

    Will work with you
    Upper department are caring and fair

    Cons

    I don't have any cons at the present time

  3. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Outstanding Customer Service
    Great management, Great Trainers.
    Shift swap available
    Possibility for advancement

    Cons

    Pay could be a little better.

    Advice to Management

    I enjoy working here just wish they paid a little more.


  4. "great place to work"

    StarStarStarStarStar
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. Management is very suportive. Your're coworkers feel more like family.

    Cons

    Calls are sometimes stressful when dealing with upset customers but you get used to it.


  5. "a good place to get a start and pretty easy to secure a position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends

    I worked at SYKES full-time (More than a year)

    Pros

    All work is done from home from the application to training and production.

    Cons

    Pay isn’t the best and training is done in a large group versus individually. Not many advancement opportunities.


  6. Helpful (2)

    "TMG Health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Remote, OR
    Former Employee - Anonymous Employee in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    My trainer was great and very helpful. It was nice when our classes were separated.

    Cons

    Combining the classes was a nightmare. We had to handle all calls, from benefits to claims, many other call-types. Too many training tech issues. Training was Eiffy and uncertain.

    Advice to Management

    This program needs improvement. Stop combing classes because you are on a tight schedule. Only a few people out of 41 were able to get their questions answered!


  7. "Customer Service Representative at Sykes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morrilton, AR
    Former Employee - Customer Service Representative in Morrilton, AR
    Approves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Hours were great. Liked the people I worked with.

    Cons

    Long hours, upset customers had to calm down.

    Advice to Management

    Take time to train with you're team daily.

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Rome, GA
    Former Employee - Sales Representative in Rome, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Easy, friendly coworkers, willing to work with you if you do not understand something. Training is paid. Easy to earn extra money from sales

    Cons

    Fast paced, angry customers, sales quota needs to be met. Some coaches shouldn't be coaches , no raises

    Advice to Management

    Reconsider some of the people in supervisory positions


  9. Helpful (1)

    "Lack of support and communication."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Customer Service Representative in Denver, CO
    Former Employee - Tier I Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES part-time (Less than a year)

    Pros

    You can work from home.

    Cons

    Low pay, seasonal workers are rushed into the job with no confidence, it is not clear how to get answers from management, you feel very alone and like you have no support or guidance.

    Advice to Management

    Better hands on training, answer peoples questions when they have them, there is a severe lack of communication!


  10. "Full time employment part time hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time (Less than a year)

    Pros

    Full time work at home

    Cons

    After.the holidays hours were less than 20 per week


Showing 2,061 of 2,096 reviews
Reset Filters