SYKES Reviews | Glassdoor

SYKES Reviews

Updated September 21, 2017
1,824 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
735 Ratings

1,824 Employee Reviews

Sort: PopularRatingDate

Pros
  • Ability to work from home and committed to promoting from within (in 356 reviews)

  • Best benefit is a happy work environment (in 50 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 26 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 51 reviews)

More Pros and Cons

  1. "Work from Home"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SYKES full-time

    Pros

    Great company to work they train and communicate very thoroughly and efficiently.

    Cons

    Allotted time for using the restroom and such is very minimal. But, they try to work with you regarding their expectations.


  2. "Customer Care Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work at home with no comute

    Cons

    Wages are very low for the position

    Advice to Management

    Increase hourly wage to attract better quality employees

  3. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Great people, Great teachers, they are fun.

    Cons

    They don't care about your health and or well being.

    Advice to Management

    Help people who need it.


  4. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Malvern, AR
    Current Employee - Customer Service Representative in Malvern, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Reasonable salaries
    Decent management

    Cons

    Having to push sales for tv
    Shifts, not told in interview that shifts are scattered

    Advice to Management

    Quit making the job about getting sales and just support your customers


  5. "Room for improvement, but great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Boise, ID
    Current Employee - Team Leader in Boise, ID
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    The people, the flexibility, the potential for advancement, several options for the program you could be working on, lots of potential for learning on the job

    Cons

    They don't always follow through with what they say they will, there tends to be a lot of variation in leadership styles so your day-to-day can be made or broken by who you report to, policies change with not enough notice

    Advice to Management

    Get everybody on the same page, stick to the core values that the owners envisioned


  6. "CSR for Sykes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    It was a 100% work from home job, allowing more flexibility than most office jobs. Jobs were available for a variety of different client needs.

    Cons

    Most jobs required working at least 1 weekend day, so keep that in mind. Most jobs offered were for daytime or early evening positions. (Not many options for us "night owls.")


  7. Helpful (1)

    "Good Work From Home Position."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Ilion, NY
    Former Employee - Customer Service Representative in Ilion, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES part-time (More than a year)

    Pros

    Working from home. No commute. Employee perks and discounts for certain things such as cell phone service, shopping, and traveling. Flexible scheduling. Good training and good supervision.

    Cons

    Not many hours available. Low pay.

    Advice to Management

    Pay the high-ranking employees more and they'll probably want to stay.

  8. "The company encouraged employees to pursue their education and entrepreneurial spirit."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in London, CA
    Former Employee - Operations Manager in London, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 5 years)

    Pros

    They encouraged their employees to get better every day. Whether through learning new skills or pursuing new business ideas. They weren't afraid to try new ideas.

    Cons

    The call center environment is not for everyone. It is easy for people to burn out. If employees understand the call center environment can be stressful, then developing strategies to combat the stress is key to long term job satisfaction.

    Advice to Management

    Keep fostering the entrepreneurial environment. In hindsight it was the best part of my time at Sykes.


  9. "Friendly team!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Provo, UT
    Current Employee - Customer Experience Specialist in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Best benefit is a happy work environment!
    3 weeks paid time off!!
    If you work hard and show dedication, you can move up over time. There is a lot of growth in this company right now!

    Cons

    The only con I could find was also a pro. They tend to be very selective in who they promote to management to prevent turnover, inexperience, and conflicts of personality.


  10. "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Morristown, TN
    Current Employee - Team Leader in Morristown, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    The team I manage. I love being able to get to know them, and watch them succeed!

    Cons

    Stressful at times, upper management has a disconnect from the floor.

    Advice to Management

    Fellow team leads: We are stong only if we are united.
    Upper Management: Take the time to understand the amount of weight some meetings have. You expect us to be positive, and motivating to our teams. We need you to be that for us as well.


Showing 1,824 of 1,852 reviews
Reset Filters