SYKES Reviews | Glassdoor

SYKES Reviews

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Found 2709 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
43%
Recommend to a Friend
58%
Approve of CEO
SYKES CEO Chuck Sykes
Chuck Sykes
1142 Ratings
Pros
Cons
  • "Can be demanding to deal with back to back customers(in 34 reviews)

  • "There are not enough Product Specialists to help customer service representatives when they need it(in 66 reviews)

More Pros and Cons
  1. Helpful (1)

    Fun place to work

    StarStarStarStarStar
      Current Employee - Anonymous Employee in Morristown, TN

      I have been working at SYKES full-time

      Pros

      The pay is excellent for call center work

      Cons

      Sometimes the job gets a bit difficult

    • Helpful (1)

      Travel Consultant

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Miami, FL
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at SYKES full-time for more than a year

      Pros

      good salary and flexibility to work

      Cons

      no management and nobody replies the emails

    • Helpful (1)

      Exciting Place to work for

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      Fun environment, family friendly, free food

      Cons

      How we are rated as agents

      Advice to Management

      Visit our areas more and talk with us,

    • Helpful (1)

      QBO

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Tier I Technical Support in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      Great atmosphere!! Wonderful support and people!!

      Cons

      No cons really Great place!!

    • Helpful (1)

      Awesome place to work!

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Tier I Awesome Agent in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than 2 years

      Pros

      PTO, Food! (potlucks, pizza etc) great management 40 hours minimum, OT if you want it

      Cons

      tax season can be a bit busy /hectic but its only a few months.

      Advice to Management

      keep being awesome!

    • Helpful (1)

      Have the confidence to do the job at hand

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      the training is supplemental if you apply yourself.

      Cons

      its nerve racking when you start but after a few calls it gets better

      Advice to Management

      keep up the good work

    • Helpful (1)

      Love it here

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Care Representative in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      Management staff are great and very supportive. Pay rate is great with lots of opportunity for Overtime if wanted. There is plenty of training and support for the agents.

      Cons

      I don't have any cons actually I really do love it here.

      Advice to Management

      Keep up the good work.

    • Helpful (1)

      Great place to work

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Tier II in Morristown, TN

      I have been working at SYKES full-time for more than 4 years

      Pros

      I love my fellow employees and the work environment. It definitely is a great job you get to help people and make money doing it.

      Cons

      You use your brain alot

    • Helpful (1)

      Amazing!!!!!

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Acct Representative in Morristown, TN
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      Intuit cares about their employees very much, Ive never been happier at a job and feel more like a family. They sure do make you feel like your one big team and nobody will leave you behind.

      Cons

      I wish we had more flexible days

      Advice to Management

      Keep doing what your doing we appreciate you.

    • Helpful (1)

      Meh

      StarStarStarStarStar
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      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Representative 
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at SYKES full-time for more than a year

      Pros

      It is a job not many pros

      Cons

      Low pay compared to other centers Not flexible with schedule Building has bathroom and elevator issues

    Found 2709 reviews