SYKES Reviews | Glassdoor

SYKES Reviews

Updated June 17, 2018
2,321 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
960 Ratings

2,321 Employee Reviews

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Pros
  • "It is a work from home position" (in 447 reviews)

  • "Best benefit is a happy work environment" (in 64 reviews)

Cons
  • "Back to back calls can be exhausting, need more employees" (in 31 reviews)

  • "Same as with any other Customer Service must adapt" (in 63 reviews)

More Pros and Cons

  1. Helpful (1)

    "Sykes is a good company to work for."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It is a work from home position. So there is no commute. The training is paid and is close to month long.

    Cons

    I don't have any cons at this time.

    Advice to Management

    My management team is very easy to communicate with.


  2. Helpful (1)

    "Billgirl63"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Fort Smith, AR
    Current Employee - Quality Assurance Analyst in Fort Smith, AR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than 3 years)

    Pros

    They are people first. Very flexible with hours.

    Cons

    A lot of favoritism when looking at advancing.

  3. Helpful (1)

    "WFH Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WFH Agent in Mount Pleasant, MI
    Current Employee - WFH Agent in Mount Pleasant, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Schedule is flexible, able to care for my home and family needs, great trainers, great support system, fun environment, perfect for someone who has a technical background and loves talking to people, and is a problem-solver. Good pay and benefits are offered. OT is available as well.

    Cons

    Only big issues I have had were weather related when my Internet was down... sometimes I miss an office culture environment - but that is minimal.

    Advice to Management

    Acknowledge those who go the extra mile, accept OT and are wanting to advance.


  4. Helpful (3)

    "I love the job, BUT...."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Topeka, KS
    Current Employee - Customer Care Professional in Topeka, KS
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at SYKES part-time (More than 3 years)

    Pros

    Paid training, great coworkers and management team. I LOVE the account I have worked on for 2-1/2 years!

    Cons

    Not enough hours for everyone and yet they STILL bring in new training groups - I'm told by my Team Lead it is a numbers game, but when veteran agents cannot get enough hours right NOW, we don't like to see newbies coming in to compete for hours.

    Advice to Management

    Make sure your veteran agents are taken care of FIRST! We hear people quitting because of low hours, well, think about how we feel when we know we will be competing with OTHERS right out of training... morale is not that high.


  5. "Average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Boise, ID
    Current Employee - Customer Service in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Clean, upbeat, well managed, great camaraderie, average pay for call center job.

    Cons

    Health benefits could be more affordable. I am looking for another job for this reason. I cannot afford to live and pay for health insurance, though I love my job.

    Advice to Management

    Invest more in a decent health insurance package, like Citi does, and you would have a lower turnover rate.


  6. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Promotional opportunities, great coworkers, usually a positive enviorment.

    Cons

    Management and structure changes frequently.


  7. Helpful (1)

    "Good Pay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL

    I worked at SYKES full-time (Less than a year)

    Pros

    The best part of the job is that if you are a people person it makes the job so much easier.

    Cons

    There's too much drama in the work place. You have to keep to yourself in order to not be in drama.

  8. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Great learning experience team work atmosphere

    Cons

    Same as with any other Customer Service must adapt

    Advice to Management

    lift those wages


  9. "Customer Service"

    StarStarStarStarStar
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    The training and facilitators are awesome. Very patient with their never leave one behind policy.

    Cons

    Pay isn't that great but without the commute it kinda works out okay.


  10. "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Specialist in Deland, FL
    Current Employee - Technical Support Specialist in Deland, FL

    I have been working at SYKES full-time (Less than a year)

    Pros

    It is closer to home than my previous job so my commute is a lot less.

    Cons

    Poor communication between management and staff.

    Advice to Management

    Come up with ideas to keep employees engaged.


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