SYKES Reviews

Pros

Base pay is good for starters

Cons

None i can think of

Pros

They pay full tuition, but you have to work for SYKES for one year after, or you will have to pay it back.

Cons

Company is not very organized. They have paid training, but usually don't remember who you are in a see of other people. You will be yelled at by customers, but that is true of any customer service job.

Pros

I have been promoted 6 times in 12 years

Cons

Changes are inevitable in this work so if you don't like change, this line of business isn't for you

Pros

Has been a stable company to work for with room to advance.

Cons

Could be more competitive in pay for what is required on the job.

Pros

Working at home is the best.

Cons

Does not pay very much, and they are disorganized.

Pros

Work from home own schedule

Cons

Low call volume and sometimes no hours to work

Pros

The only thing I like about the company was the fact that they promise us money just to keep us.

Cons

Being an employee at Sykes were most definitely not the best experience. The supervisors took forever just to answer your question. When customer ask to speak with a supervisor, I’ll notify the supervisor and they will not take the escalation. Customer still be very upset and they will not take the call. The supervisors talk down on the employees. They call us slow, scatter brain, and ignorant which sad because we new people try our very best to do our job. Only a few supervisors actually care about the people they have on their team. We not allowed to have anything on our desk. Supervisors will have us to call them on our cell phone. They bend the rules. One time I had a sale and the supervisor told me don’t have to worry about reading the disclosure and I could have sworn that was company policy I had to read that disclosure. I’ll give myself a couple weeks still here and eventually was terminated. I don’t really think they did a full investigation on the matter. I do feel that I was done wrong. Why not give someone a second chance and give me a write up. They don’t really care about the employees. If anybody decide to work at Sykes, make sure you read the disclosures when you get a sale and when a supervisor tell you not too, make sure to report them in to save yourself from losing your job. Take it from an employee who was terminated over this one issue.

Pros

Work from home, easy work

Cons

Schedule not flexible, pay, management