SYKES Reviews | Glassdoor

SYKES Reviews

Updated January 15, 2018
2,058 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
845 Ratings

2,058 Employee Reviews

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Pros
  • Great work from home job with a perfect management staff (in 402 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 55 reviews)

More Pros and Cons

  1. Helpful (4)

    "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Lakeland, FL
    Former Employee - Customer Service Representative in Lakeland, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Working from home is always a plus. The trainers I had were great as with my team leaders. The system was easy to use and there were always resources to help when needed.

    Cons

    My main issue was stability. I worked on two programs, both which ended after 6 months, while I was only inactive for about a month in between and always on the list to contact for new opportunities not knowing if you will still be employed or getting a paycheck regularly can be concerning.


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Outstanding Customer Service
    Great management, Great Trainers.
    Shift swap available
    Possibility for advancement

    Cons

    Pay could be a little better.

    Advice to Management

    I enjoy working here just wish they paid a little more.

  3. "great place to work"

    StarStarStarStarStar
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. Management is very suportive. Your're coworkers feel more like family.

    Cons

    Calls are sometimes stressful when dealing with upset customers but you get used to it.


  4. "a good place to get a start and pretty easy to secure a position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends

    I worked at SYKES full-time (More than a year)

    Pros

    All work is done from home from the application to training and production.

    Cons

    Pay isn’t the best and training is done in a large group versus individually. Not many advancement opportunities.


  5. Helpful (2)

    "TMG Health"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Remote, OR
    Former Employee - Anonymous Employee in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    My trainer was great and very helpful. It was nice when our classes were separated.

    Cons

    Combining the classes was a nightmare. We had to handle all calls, from benefits to claims, many other call-types. Too many training tech issues. Training was Eiffy and uncertain.

    Advice to Management

    This program needs improvement. Stop combing classes because you are on a tight schedule. Only a few people out of 41 were able to get their questions answered!


  6. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Rome, GA
    Former Employee - Sales Representative in Rome, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Easy, friendly coworkers, willing to work with you if you do not understand something. Training is paid. Easy to earn extra money from sales

    Cons

    Fast paced, angry customers, sales quota needs to be met. Some coaches shouldn't be coaches , no raises

    Advice to Management

    Reconsider some of the people in supervisory positions


  7. "Customer Service Representative at Sykes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Morrilton, AR
    Former Employee - Customer Service Representative in Morrilton, AR
    Approves of CEO

    I worked at SYKES full-time (More than 3 years)

    Pros

    Hours were great. Liked the people I worked with.

    Cons

    Long hours, upset customers had to calm down.

    Advice to Management

    Take time to train with you're team daily.

  8. Helpful (1)

    "Lack of support and communication."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier I Customer Service Representative in Denver, CO
    Former Employee - Tier I Customer Service Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES part-time (Less than a year)

    Pros

    You can work from home.

    Cons

    Low pay, seasonal workers are rushed into the job with no confidence, it is not clear how to get answers from management, you feel very alone and like you have no support or guidance.

    Advice to Management

    Better hands on training, answer peoples questions when they have them, there is a severe lack of communication!


  9. Helpful (1)

    "Wondering what I've gotten into???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES part-time (More than a year)

    Pros

    work @ home w/assurance of tech support

    Cons

    Training is a little iffy...not the trainers but philosophy is unknown to this Masters in Education (real close), if you have legit . WAH experience oe a tech background,you may be Ok?

    Advice to Management

    Training, training, training and more access to departments like payroll & HR. It is possible they lose a ton of perspective awesome employees due to what is required to get to training!


  10. "I love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Im not sure who was training, when those bad review's were put out but so far the trainers have been very thorough with everything that needs to be covered, and they do help in the nesting stage, they are willing to work with you if you dont fully understand and give you more time, also if you work hard and show up to work and actually do your job and want to move up they provide a lot of help and support with that as well, they want to see us do well in work life and in personal as well, they will work with you as long as your not taking advantage of their system and show you want to work.
    They are willing to try as much as possible to give you a schedule that works for your life, if your a parent, or go to school or even have a second job. Witch is pretty nice since most companies dont care.

    Cons

    Only cons i found so far are, and this is at any place, but some immature people work there

    Advice to Management

    You guys are doing great so far, making me and my co workers feel comfortable and confident.


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