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    SYKES Reviews

    Updated June 17, 2018
    2,321 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    SYKES President & CEO Chuck Sykes
    Chuck Sykes
    960 Ratings

    2,321 Employee Reviews

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    Pros

    • "It is a work from home position" (in 447 reviews)

    • "Best benefit is a happy work environment" (in 64 reviews)

    Cons

    • "Back to back calls can be exhausting, need more employees" (in 31 reviews)

    • "Same as with any other Customer Service must adapt" (in 63 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Sykes is a good company to work for."

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      Pros

      It is a work from home position. So there is no commute. The training is paid and is close to month long.

      Cons

      I don't have any cons at this time.

      Advice to Management

      My management team is very easy to communicate with.

    2. Helpful (1)

      "Billgirl63"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Quality Assurance Analyst in Fort Smith, AR
      Current Employee - Quality Assurance Analyst in Fort Smith, AR
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at SYKES full-time (More than 3 years)

      Pros

      They are people first. Very flexible with hours.

      Cons

      A lot of favoritism when looking at advancing.

      3. Join the SYKES team
      See Our Latest Jobs

    3. Helpful (1)

      "WFH Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - WFH Agent in Mount Pleasant, MI
      Current Employee - WFH Agent in Mount Pleasant, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      Schedule is flexible, able to care for my home and family needs, great trainers, great support system, fun environment, perfect for someone who has a technical background and loves talking to people, and is a problem-solver. Good pay and benefits are offered. OT is available as well.

      Cons

      Only big issues I have had were weather related when my Internet was down... sometimes I miss an office culture environment - but that is minimal.

      Advice to Management

      Acknowledge those who go the extra mile, accept OT and are wanting to advance.

    4. Helpful (3)

      "I love the job, BUT...."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Care Professional in Topeka, KS
      Current Employee - Customer Care Professional in Topeka, KS
      Recommends
      Negative Outlook
      Approves of CEO

      I have been working at SYKES part-time (More than 3 years)

      Pros

      Paid training, great coworkers and management team. I LOVE the account I have worked on for 2-1/2 years!

      Cons

      Not enough hours for everyone and yet they STILL bring in new training groups - I'm told by my Team Lead it is a numbers game, but when veteran agents cannot get enough hours right NOW, we don't like to see newbies coming in to compete for hours.

      Advice to Management

      Make sure your veteran agents are taken care of FIRST! We hear people quitting because of low hours, well, think about how we feel when we know we will be competing with OTHERS right out of training... morale is not that high.

    5. "Average"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service in Boise, ID
      Current Employee - Customer Service in Boise, ID
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at SYKES full-time (More than a year)

      Pros

      Clean, upbeat, well managed, great camaraderie, average pay for call center job.

      Cons

      Health benefits could be more affordable. I am looking for another job for this reason. I cannot afford to live and pay for health insurance, though I love my job.

      Advice to Management

      Invest more in a decent health insurance package, like Citi does, and you would have a lower turnover rate.

    6. "Csr"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Lakeland, FL
      Former Employee - Customer Service Representative in Lakeland, FL
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at SYKES full-time (More than a year)

      Pros

      Promotional opportunities, great coworkers, usually a positive enviorment.

      Cons

      Management and structure changes frequently.

    7. Helpful (1)

      "Good Pay"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Tampa, FL
      Former Employee - Anonymous Employee in Tampa, FL

      I worked at SYKES full-time (Less than a year)

      Pros

      The best part of the job is that if you are a people person it makes the job so much easier.

      Cons

      There's too much drama in the work place. You have to keep to yourself in order to not be in drama.

    8. "CSR"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES full-time

      Pros

      Great learning experience team work atmosphere

      Cons

      Same as with any other Customer Service must adapt

      Advice to Management

      lift those wages

    9. "Customer Service"

      StarStarStarStarStar
      • Career Opportunities
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Approves of CEO

      I have been working at SYKES full-time

      Pros

      The training and facilitators are awesome. Very patient with their never leave one behind policy.

      Cons

      Pay isn't that great but without the commute it kinda works out okay.

    10. "Needs Improvement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Technical Support Specialist in Deland, FL
      Current Employee - Technical Support Specialist in Deland, FL

      I have been working at SYKES full-time (Less than a year)

      Pros

      It is closer to home than my previous job so my commute is a lot less.

      Cons

      Poor communication between management and staff.

      Advice to Management

      Come up with ideas to keep employees engaged.

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