SYKES Reviews | Glassdoor

SYKES Reviews

Updated August 20, 2018
2,414 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,004 Ratings

2,414 Employee Reviews

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Pros
Cons
  • "Back to back calls can be exhausting, need more employees" (in 31 reviews)

  • "Some might consider the job stressful, but this is valid for all the customer service BPO's out there" (in 62 reviews)

More Pros and Cons

  1. Helpful (1)

    "Just got hired, start training September 10th."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work From Home Customer Service Representative
    Current Employee - Work From Home Customer Service Representative
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Work from home, easy interview, paid training

    Cons

    None to list just got hired.


  2. "tech support for Rogers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tech Support Specialist in Ontario, CA
    Current Employee - Tech Support Specialist in Ontario, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    work from home Opportunities. Good training

    Cons

    Benefits are meh and the pay is average

  3. "ANON"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at SYKES full-time (More than a year)

    Pros

    You will meet some great people who can turn into lifelong contacts.

    Cons

    Gives employees the hope of growth when their isn't much opportunity. Corporate needs to do a better job of communication.


  4. "Corporate Travel Consultant"

    StarStarStarStarStar
    Current Employee - Corporate Travel Consultant
    Current Employee - Corporate Travel Consultant

    I have been working at SYKES full-time

    Pros

    You get to work from home. Not a lot of micro-management. People are nice to work for.

    Cons

    I have been working there more than 6 months and I have found that it is very hard to get weekends off. Pay is not competitive to other same jobs. Very hard to get vacation even after 6 months.


  5. Helpful (3)

    "Learn About People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Provo, UT
    Current Employee - Customer Service Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    -Better pay than many other entry-level jobs
    -I love helping people. And for about 1/3 of the calls that you would take everyday, that is what this job is: being kind and actually helping customers feel more relaxed, happy, uplifted, and cared for.

    Cons

    Many times throughout the day, you have to present company policy to customers that is obviously there to make the company money, at the expense of making customers mad - it is the same level of emotional conflict that you would experience if you were hard-selling products to customers ... except that you are not selling at all and so you are not making any commission.

    So it is a little like the stress of working a sales job, except that there is no financial compensation for your unavoidable stress at work. You are just presenting ridiculous policies to the customer as if the polices were needed or reasonable.

    You are the middleman between the company's desire to take advantage of customers, and the customer's frustration about the situation. You are painfully and helplessly sandwiched in between the company's selfishness and the customer's agony.

    The most empathy that you are allowed to use in these situations is: "I can certainly understand how that would be frustrating". You, of course, can't discredit nor bad-mouth the company in any way, no matter how unreasonable the company is acting with their policies.

    Advice to Management

    None. Thank you for offering this job. ... The company's greed that creates policies that are frustrating for customers, is also part of what makes the business successful financially so that employees can work here. ... Obviously, as human beings, it is best to run businesses in a way so that they only profit from adding value instead of taking advantage of others, yet how many countless other companies could improve that same way?


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SYKES part-time (Less than a year)

    Pros

    Flexible hours and the staff, for the most part, is really nice

    Cons

    training is on your own. the people that call in for their orders are so rude and the staff does nothing to help

    Advice to Management

    take time to train


  7. "A great place to work if you have good work ethics!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Sumter, SC
    Current Employee - Customer Service Specialist in Sumter, SC
    Recommends

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Provided you come to work and do what you're supposed to do, they love promoting from within.

    Cons

    Pay is lower versus other call centers.

    Advice to Management

    Do more to help the site morale.

  8. "Customer service representative"

    StarStarStarStarStar
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at SYKES full-time

    Pros

    Work with great people, easy hours

    Cons

    Sit down job, angry customers


  9. "CSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    Fast hiring process. Great team

    Cons

    No experience at this time

    Advice to Management

    Offer more home positions at hire


  10. "Customer agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    Good training and good environment

    Cons

    Low pay and bad management

    Advice to Management

    Na


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