SYKES Reviews | Glassdoor

SYKES Reviews

Updated February 25, 2017
1,490 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
587 Ratings

1,490 Employee Reviews

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Pros
Cons
  • No pay for amount of calls although many days calls were back to back resulting in 101 calls taken in 4 hours (in 19 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 40 reviews)

More Pros and Cons

  1. "Work from home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at SYKES full-time

    Pros

    Team leads try to make it fun.

    Cons

    No growth opportunities or career path available.


  2. "Customer Service Agent I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melbourne, FL
    Former Employee - Customer Service Representative in Melbourne, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SYKES full-time (More than 8 years)

    Pros

    Enjoyed meeting new people who become friends.

    Cons

    Not enough trainers to help.


  3. "Good Mostly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist
    Former Employee - Billing Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    work at home, nice people

    Cons

    some programs have bad management, insurance is worthless


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  5. "Customer Service Rep."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Energetic Work environment. Great training personel

    Cons

    They push SALES way to much at my site vs the overall customer service aspect overall. They don't accept a Dr's note for time missed even when medically necessary.

    Advice to Management

    We shoiuld't get in trouble if we don't PUSH PUSH PUSH sales to someone trying to lower their overall bill persay.


  6. "Issues"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Working from home Flexable hours

    Cons

    Human Resources is terrible very hard to get in touch with

    Advice to Management

    Need to have more phone access to dept.


  7. "Awesome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Wonderful company to work for

    Cons

    slow seasons less hours but still a wonderful company


  8. "customer care rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at SYKES full-time

    Pros

    great people to work with

    Cons

    none I can think of


  9. "Customer care professional (work from home)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Team work.self driven attitude.Dont have to wear clothing to work.

    Cons

    not enough communication established between management and employee.
    advancement is flaccid in certain departments.

    Advice to Management

    Actually promote people.


  10. "Good Work from Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    I loved being able to work from home and they had several campaigns you could choose from to work with varying hours.

    Cons

    The biggest concern for me was the technical side after over a week of going back and forth between my provider and them each one saying it was the others issue I had to leave because I had lost so many hours.


  11. "Ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montgomery, AL
    Current Employee - Customer Service Representative in Montgomery, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Never a dull moment

    Cons

    Don't get paid holidays nor raises after your anniversary date

    Advice to Management

    This company is good company to work for but



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