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SYKES Reviews
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    SYKES Reviews

    Updated September 21, 2017
    1,824 reviews

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    Full-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    SYKES President & CEO Chuck Sykes
    Chuck Sykes
    735 Ratings

    1,824 Employee Reviews

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    Pros

    • Ability to work from home and committed to promoting from within (in 356 reviews)

    • Best benefit is a happy work environment (in 50 reviews)

    Cons

    • Back to back calls can be exhausting, need more employees (in 26 reviews)

    • I really feel the pay should be increased for at home customer service workers (in 51 reviews)

    More Pros and Cons

    1. "Work from Home"

      StarStarStarStarStar
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at SYKES full-time

      Pros

      Great company to work they train and communicate very thoroughly and efficiently.

      Cons

      Allotted time for using the restroom and such is very minimal. But, they try to work with you regarding their expectations.

    2. "Customer Care Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      Pros

      Work at home with no comute

      Cons

      Wages are very low for the position

      Advice to Management

      Increase hourly wage to attract better quality employees

      3. Join the SYKES team
      See Our Latest Jobs

    3. "Good Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES full-time

      Pros

      Great people, Great teachers, they are fun.

      Cons

      They don't care about your health and or well being.

      Advice to Management

      Help people who need it.

    4. "Ok job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Malvern, AR
      Current Employee - Customer Service Representative in Malvern, AR
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at SYKES full-time (More than a year)

      Pros

      Reasonable salaries
      Decent management

      Cons

      Having to push sales for tv
      Shifts, not told in interview that shifts are scattered

      Advice to Management

      Quit making the job about getting sales and just support your customers

    5. "Room for improvement, but great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Team Leader in Boise, ID
      Current Employee - Team Leader in Boise, ID
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (More than a year)

      Pros

      The people, the flexibility, the potential for advancement, several options for the program you could be working on, lots of potential for learning on the job

      Cons

      They don't always follow through with what they say they will, there tends to be a lot of variation in leadership styles so your day-to-day can be made or broken by who you report to, policies change with not enough notice

      Advice to Management

      Get everybody on the same page, stick to the core values that the owners envisioned

    6. "CSR for Sykes"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative
      Former Employee - Customer Service Representative
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at SYKES full-time (Less than a year)

      Pros

      It was a 100% work from home job, allowing more flexibility than most office jobs. Jobs were available for a variety of different client needs.

      Cons

      Most jobs required working at least 1 weekend day, so keep that in mind. Most jobs offered were for daytime or early evening positions. (Not many options for us "night owls.")

    7. Helpful (1)

      "Good Work From Home Position."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Ilion, NY
      Former Employee - Customer Service Representative in Ilion, NY
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES part-time (More than a year)

      Pros

      Working from home. No commute. Employee perks and discounts for certain things such as cell phone service, shopping, and traveling. Flexible scheduling. Good training and good supervision.

      Cons

      Not many hours available. Low pay.

      Advice to Management

      Pay the high-ranking employees more and they'll probably want to stay.

    8. "The company encouraged employees to pursue their education and entrepreneurial spirit."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Operations Manager in London, CA
      Former Employee - Operations Manager in London, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at SYKES full-time (More than 5 years)

      Pros

      They encouraged their employees to get better every day. Whether through learning new skills or pursuing new business ideas. They weren't afraid to try new ideas.

      Cons

      The call center environment is not for everyone. It is easy for people to burn out. If employees understand the call center environment can be stressful, then developing strategies to combat the stress is key to long term job satisfaction.

      Advice to Management

      Keep fostering the entrepreneurial environment. In hindsight it was the best part of my time at Sykes.

    9. "Friendly team!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Experience Specialist in Provo, UT
      Current Employee - Customer Experience Specialist in Provo, UT
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at SYKES full-time (Less than a year)

      Pros

      Best benefit is a happy work environment!
      3 weeks paid time off!!
      If you work hard and show dedication, you can move up over time. There is a lot of growth in this company right now!

      Cons

      The only con I could find was also a pro. They tend to be very selective in who they promote to management to prevent turnover, inexperience, and conflicts of personality.

    10. "Team Lead"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Team Leader in Morristown, TN
      Current Employee - Team Leader in Morristown, TN
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at SYKES full-time (More than 5 years)

      Pros

      The team I manage. I love being able to get to know them, and watch them succeed!

      Cons

      Stressful at times, upper management has a disconnect from the floor.

      Advice to Management

      Fellow team leads: We are stong only if we are united.
      Upper Management: Take the time to understand the amount of weight some meetings have. You expect us to be positive, and motivating to our teams. We need you to be that for us as well.

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