SYKES Reviews | Glassdoor

SYKES Reviews

Updated October 19, 2018
2,511 reviews

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2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,050 Ratings

2,511 Employee Reviews

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Pros
Cons
  • "Back to back calls can be exhausting, need more employees" (in 32 reviews)

  • "There are not enough Product Specialists to help customer service representatives when they need it" (in 63 reviews)

More Pros and Cons

  1. Helpful (7)

    "Learn About People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Provo, UT
    Current Employee - Customer Service Representative in Provo, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    -Better pay than many other entry-level jobs
    -I love helping people. And for about 1/3 of the calls that you would take everyday, that is what this job is: being kind and actually helping customers feel more relaxed, happy, uplifted, and cared for.

    Cons

    Many times throughout the day, you have to present company policy to customers that is obviously there to make the company money, at the expense of making customers mad - it is the same level of emotional conflict that you would experience if you were hard-selling products to customers ... except that you are not selling at all and so you are not making any commission.

    So it is a little like the stress of working a sales job, except that there is no financial compensation for your unavoidable stress at work. You are just presenting ridiculous policies to the customer as if the polices were needed or reasonable.

    You are the middleman between the company's desire to take advantage of customers, and the customer's frustration about the situation. You are painfully and helplessly sandwiched in between the company's selfishness and the customer's agony.

    The most empathy that you are allowed to use in these situations is: "I can certainly understand how that would be frustrating". You, of course, can't discredit nor bad-mouth the company in any way, no matter how unreasonable the company is acting with their policies.

    Advice to Management

    None. Thank you for offering this job. ... The company's greed that creates policies that are frustrating for customers, is also part of what makes the business successful financially so that employees can work here. ... Obviously, as human beings, it is best to run businesses in a way so that they only profit from adding value instead of taking advantage of others, yet how many countless other companies could improve that same way?


  2. "OK to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great for getting W@H experience to another place.

    Cons

    Seasonal Downsizing keeps you nervous whether or not youll make your bills or keep your job

  3. "fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than 8 years)

    Pros

    •they always had available jobs
    •paid training
    •great benefits

    Cons

    •Stressful , but if you dont mind it and love customer support, then you'll be fine


  4. Helpful (1)

    "Awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Montgomery, AL
    Current Employee - Customer Service Representative in Montgomery, AL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Fun, Relaxed, bonuses, training, leadership

    Cons

    PTO needs to be given out weekly, not every 3 months

    Advice to Management

    Keep up the great job. The overall experience is great.


  5. Helpful (3)

    "Great team-leaders, great site director, exhausted agents."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Account Supervisor in Boise, ID
    Current Employee - Fraud Account Supervisor in Boise, ID
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Leadership wants you to make happy customers. Gives tools needed to make it happen. Managers are kindhearted not in the least bit shallow about wanting the best for their agents and the best for the customers.

    Cons

    The work is draining. The callcenter is plagued by absenteeism because scheduling vacations and time off is like pulling teeth. Accumulated vacation days are theoretically usable next day but takes 2+ weeks to find a slot that isn't booked by another agent.

    Advice to Management

    Fine tune the life/work balance. Brake pads burn out if held to the wheel 24/7


  6. Helpful (2)

    "Love It!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Zebulon, NC
    Current Employee - Customer Service Representative in Zebulon, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    -No commute to work
    -work from home & get to be with kids
    -Team Lead is AMAZING.

    Cons

    -not so easy to get a day off for Drs appointments because we are "under staffed"
    -I really thought at first the pay was awesome it for everything we do, I think the pay could be a little better. It is a very challenging job.

    Advice to Management

    Why take away people who were hired within a few weeks for peak season. They literally worked a few weeks and were gone. We need help right now with more agents.


  7. Helpful (2)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Raleigh, NC
    Current Employee - Customer Service Representative in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Family oriented company. Good employee welfare

    Cons

    schedule is sometimes not flexible

    Advice to Management

    make schedules flexible to meet employees' personal needs

  8. "Work from home"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Former Employee - Customer Service Representative in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES part-time (Less than a year)

    Pros

    Do not have to wear pants.

    Cons

    Management is questionable. You will be hired as part time and might work 58 hr week.

    Advice to Management

    Be open about work requirements.


  9. "Technical support agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Morristown, TN
    Former Employee - Technical Support Agent in Morristown, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES (More than a year)

    Pros

    Good company to work for.

    Cons

    Don't really have any cons about this company.


  10. Helpful (1)

    "Nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Provo, UT
    Current Employee - Customer Care Representative in Provo, UT
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    I get to be at home with my kids.
    I don’t have to leave my house.

    Cons

    The pay sucks.
    The tools are down half the time.
    Pay gets screwed up all the time.


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