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SYKES Reviews

Updated January 21, 2018
982 reviews

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Current Employees

3.1
StarStarStarStarStar
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Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
420 Ratings

982 Employee Reviews

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Pros
  • Great work from home job with a perfect management staff (in 404 reviews)

  • Best benefit is a happy work environment (in 53 reviews)

Cons
  • Back to back calls can be exhausting, need more employees (in 30 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 57 reviews)

More Pros and Cons

  1. "Likeable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES part-time (More than a year)

    Pros

    Will work with you
    Upper department are caring and fair

    Cons

    I don't have any cons at the present time


  2. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Current Employee - Customer Service Representative/Agent in Burkburnett, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Outstanding Customer Service
    Great management, Great Trainers.
    Shift swap available
    Possibility for advancement

    Cons

    Pay could be a little better.

    Advice to Management

    I enjoy working here just wish they paid a little more.

  3. "great place to work"

    StarStarStarStarStar
    Current Employee - Work At Home Telephone Customer Service Representative
    Current Employee - Work At Home Telephone Customer Service Representative

    I have been working at SYKES full-time (More than a year)

    Pros

    This is a great place to work. Management is very suportive. Your're coworkers feel more like family.

    Cons

    Calls are sometimes stressful when dealing with upset customers but you get used to it.


  4. "Good place to learn analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Data Science Intern in Tampa, FL
    Current Intern - Data Science Intern in Tampa, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at SYKES as an intern (Less than a year)

    Pros

    - Flexible schedule
    - Managers are cordial
    - Work from home
    - Amazing office space if you are in Tampa

    Cons

    - The management seems to lack long-term vision
    - A bit laid back attitude by the management and the HRs

    Advice to Management

    Have a proper plan for the next few years as to where you feel the IT and the analytics team should move.
    Hire better engineers and increase the budget allocated for the analytics team.


  5. "CSR"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at SYKES full-time

    Pros

    To make a living for my two children and my spouce

    Cons

    Nothing I love to work


  6. "I love this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Im not sure who was training, when those bad review's were put out but so far the trainers have been very thorough with everything that needs to be covered, and they do help in the nesting stage, they are willing to work with you if you dont fully understand and give you more time, also if you work hard and show up to work and actually do your job and want to move up they provide a lot of help and support with that as well, they want to see us do well in work life and in personal as well, they will work with you as long as your not taking advantage of their system and show you want to work.
    They are willing to try as much as possible to give you a schedule that works for your life, if your a parent, or go to school or even have a second job. Witch is pretty nice since most companies dont care.

    Cons

    Only cons i found so far are, and this is at any place, but some immature people work there

    Advice to Management

    You guys are doing great so far, making me and my co workers feel comfortable and confident.


  7. "Great work at home company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Remote, OR
    Current Employee - Customer Service Representative in Remote, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    I love being able to work from home with a company that offers benefits! Great team atmosphere, is very organized and friendly!

    Cons

    At times calls are fast paced and back to back, no other downside for me, I really do love this job!

    Advice to Management

    None

  8. "So far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Work From Home
    Full Time
    Decent Pay and Hours

    Cons

    I wish they had a little better selection when it comes to training or production shifts. But they do have shifts that fit with my school schedule, so it's not all that bad.
    Also not sure what discounts they offer as being an employee.


  9. "Sykes"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at SYKES full-time

    Pros

    Work from home.. Decent pay and hours for never leaving the house

    Cons

    Sometimes the tools can be a headache other than that no complaints


  10. Helpful (1)

    "Wondering what I've gotten into???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Work At Home Agent
    Current Employee - Work At Home Agent
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SYKES part-time (More than a year)

    Pros

    work @ home w/assurance of tech support

    Cons

    Training is a little iffy...not the trainers but philosophy is unknown to this Masters in Education (real close), if you have legit . WAH experience oe a tech background,you may be Ok?

    Advice to Management

    Training, training, training and more access to departments like payroll & HR. It is possible they lose a ton of perspective awesome employees due to what is required to get to training!


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