SYKES Reviews | Glassdoor

SYKES Reviews

Updated April 26, 2017
293 reviews

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2.0
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SYKES President & CEO Chuck Sykes
Chuck Sykes
78 Ratings

293 Employee Reviews

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Pros
Cons
  • Back to back calls as a Customer Care Professional (in 21 reviews)

  • I really feel the pay should be increased for at home customer service workers (in 42 reviews)

More Pros and Cons

  1. "Don't Do It"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Former Employee - Customer Service Agent I in Fayetteville, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    Good benefits - Dental, Vision, Health, AFLAC

    Cons

    No flexibility in schedule, long hours

    Advice to Management

    Treat your employees better​ and they will stay


  2. Helpful (1)

    "Full-time since 2012"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Supervisor in Atlanta, GA
    Current Employee - Team Supervisor in Atlanta, GA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (More than 5 years)

    Pros

    Legit work at home. Set hours. W2, benefits, 401K, Vacation time.

    Cons

    Low pay, little room for moving up the ladder. No insinuative to keep employees. Programs close a lot and then you are in limbo. Poor leadership and HR team.

    Advice to Management

    Pay more in line with the industry. Have better means of growing with the company. Choose better leaders.


  3. Helpful (2)

    "Some Good Some Bad Lots of Misleads"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Remote, OR
    Current Employee - Csr1 in Remote, OR
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    1. Insurance- But, it's expensive
    2. 401k its like pulling teeth to find out about it.
    3. Work From Home
    4. Sykes Help Desk is amazing
    5. Most people here are nice

    Cons

    1. LIES LIES and MORE LIES
    2. Believe nothing. Understand you are going in there with a schedule for training that will change at any moment.
    3. Understand that some of the trainers are great and some are psychos.
    4. Understand that they will throw you under the bus for their accounts.
    5. Understand they will say one thing and mean something different.
    6. Understand you will be under paid for the work you perform
    7. The equipment is shotty
    8. Lots of technical issues within the accounts software.
    9. Once you get into Nesting forget most of what you learned because someone will tell you it is wrong.
    10. They schedule your breaks and lunch and you get them at odd times.
    11. Some of the accounts have crappy shifts you have to commit to for 6 months.

    Advice to Management

    Represent the job descriptions better. Be honest. If you say nesting starts on a certain date don't start it early because you are trying to push someone on the floor. If people need logins don't give them to them the day their suppose to go on the floor. They are not going to understand the software. It is simply not enough time. And although I'm still working here. I'm currently seeking other employment.


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  5. Helpful (1)

    "High Pressure Atmosphere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Malvern, AR
    Former Employee - Customer Service Representative in Malvern, AR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time (More than 5 years)

    Pros

    The tasks of the job are not physically demanding and the environment in which they are preferred is reasonably comfortable.

    Cons

    Lack of employee development and minimal advancement opportunities, unrealistic expectations from senior management and corporate leaders, extremely high pressure to conduct transactions and sell products without sufficient time or resources allocated for the tasks. Questionable morality in trying to use high pressure sales techniques to manipulate customers into purchasing additional products and services regardless of the circumstances

    Advice to Management

    Have more integrity, invest more in your employees, instead of worrying about your own bonuses, restore agent level opportunities for anual merit based pay raises that have been frozen for over 5 years. Have more respect for the backbone of your organization your frontline employees.


  6. Helpful (2)

    "Was great in the beginning."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Team Leader in Boise, ID
    Former Employee - Team Leader in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at SYKES (More than a year)

    Pros

    For a call center it is a great environment. The building is beautiful inside. There are some great people there.

    Cons

    If management does not like you, your life will be miserable and you will have to quit or you will get fired. You don't know who you can trust. It is like being in high school.

    Advice to Management

    Get rid of all your unethical leaders at the site. Start caring for the employees again like you did when you first opened.


  7. Helpful (3)

    "Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Manager in Boise, ID
    Former Employee - Team Manager in Boise, ID
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    interaction with agents was good

    Cons

    management was terrible, biased and dishonest

    Advice to Management

    practice what you preach, promote qualified candidates from within as opposed to hiring your friend of a friend


  8. "CUSTOMER SERVICE REPRESENTATIVE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Atlanta, GA
    Current Employee - Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Excellent for first time job.

    Cons

    Training is not enough for floor, untrained management team, low pay and unpaid hours if you don't watch your hours.

    Advice to Management

    Treat your employees fairly and maybe you won't have a turnover as you do.


  9. "Work from home"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SYKES full-time (Less than a year)

    Pros

    The ability to work from home.

    Cons

    Lack of support and training, mentors unqualified, equipment outdated


  10. "Customer Service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSSR in Fayetteville, NC
    Current Employee - CSSR in Fayetteville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    Good for people going to school, they will work with you about your school schedule

    Cons

    Not good for parents who have school age children, they dont tell you that you can be fired for not selling Direct TV


  11. "Run run run far away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative in Lakeland, FL
    Current Employee - Customer Service and Sales Representative in Lakeland, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SYKES full-time (More than a year)

    Pros

    Oppurtunity for extra money if you don't mind telling lies

    Cons

    If you have good morals and certain standards you will struggle with making sales at Sykes. The sales pitches are absolute lies! Your only promoted if they like you. Fast turnover rate

    Advice to Management

    Be more human. Stop with all the favorites which causes people to quit after left no choice.


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